---
description: Learn what are the benefits of KnowledgeOwl vs Document360 for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare KnowledgeOwl vs Document360 | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Document Management Software](/directory/284/document-management/software) > [KnowledgeOwl \<span\>vs\</span\> Document360](https://www.getapp.co.uk/compare/91819/120723/helpgizmo/vs/document360)

# Compare KnowledgeOwl vs Document360

Canonical: https://www.getapp.co.uk/compare/91819/120723/helpgizmo/vs/document360

> Detailed comparison between KnowledgeOwl and Document360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | KnowledgeOwl | Document360 |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 236 | 290 |
| **Starting Price** | US$100.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### KnowledgeOwl

- API
- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Alerts
- Full Text Search
- Pre-built Templates
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Website Integration
- Wiki
- Workflow Management

### Document360

- API
- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Alerts
- Full Text Search
- Pre-built Templates
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Website Integration
- Wiki
- Workflow Management

## Links

- [View KnowledgeOwl Profile](https://www.getapp.co.uk/software/91819/helpgizmo)
- [View Document360 Profile](https://www.getapp.co.uk/software/120723/document360)
- [View Original Comparison](https://www.getapp.co.uk/compare/91819/120723/helpgizmo/vs/document360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare KnowledgeOwl vs Document360 | GetApp UK 2026","description":"Learn what are the benefits of KnowledgeOwl vs Document360 for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/91819/120723/helpgizmo/vs/document360","about":[{"@id":"https://www.getapp.co.uk/software/91819/helpgizmo#software"},{"@id":"https://www.getapp.co.uk/software/120723/document360#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/91819/120723/helpgizmo/vs/document360#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/91819/120723/helpgizmo/vs/document360#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"KnowledgeOwl","description":"Transform how your organization shares knowledge with software you'll actually love using.\n\nKnowledgeOwl is a comprehensive knowledge management platform that helps businesses create, organize, and share information. \n\nBuilt with AI-forward technology and customer-first principles, we build knowledge base software that empowers you to create user-friendly knowledge bases that serve both internal teams and external audiences—from customer help centers to employee resources.\n\nWhat sets KnowledgeOwl apart:\n\nOur robust search works like Google—no setup required. Built-in typo tolerance, root word recognition, and customizable synonyms ensure your content stays discoverable even when users don't search with the \"right\" terms. Your readers find what they need, fast.\n\nGranular access control made easy. Reader groups let you control visibility and search access for specific audiences at the article and category level. Easily separate content for customers vs. employees, or restrict sensitive information to managers and executives—all within one unified system.\n\nBuilt for authors who care about quality. Article versioning and drafts let you stage changes ahead of time, get reviews, and maintain audit histories. Automatic \"Needs Review\" status flags outdated articles at intervals you choose, ensuring your documentation never goes stale.\n\nComplete customization freedom. With CSS, HTML, and JavaScript, you can brand your entire knowledge base to match your company identity. Want to customize everything? You can. Need something simpler? Our templates work beautifully out of the box.\n\nKey benefits:\n\n- Flexible knowledge repositories for public, private, or hybrid use cases\n- Powerful search and organization makes information instantly discoverable\n- Seamless SAML SSO and remote authentication options\n- Advanced reporting and analytics track content performance and user engagement\n- Migration support from our expert team who genuinely care about your success\n\nPerfect for businesses of all sizes across industries—software, healthcare, financial services, manufacturing, and beyond.\n\nWhether you're reducing support tickets, standardizing processes, or preserving institutional knowledge, KnowledgeOwl creates a centralized hub that grows with your organization's needs.\n\nWhy teams choose KnowledgeOwl: \"I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far... It's the very best help center tool I've ever found.\"\n\nFair, straightforward pricing with no long-term commitments. Plus, we're a Certified B Corporation and we offer a 25% discount for nonprofits, B Corps, and purpose-driven orgs.\n\nStart with a generous free trial—no credit card required. Experience the difference of knowledge management software built by people who understand your knowledge management needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5c0ee5c0-3b3d-433f-a35b-660a86965dff.png","url":"https://www.getapp.co.uk/software/91819/helpgizmo","@id":"https://www.getapp.co.uk/software/91819/helpgizmo#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":236},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"name":"Document360","description":"Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nWho It’s For:\n\nDocument360 powers documentation across industries and teams.\n\nBy Industry: SaaS, IT &amp; consulting, finance, healthcare, education, and manufacturing\n\nBy Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4e65c175-3d8b-4654-a9a1-0287f95b3822.png","url":"https://www.getapp.co.uk/software/120723/document360","@id":"https://www.getapp.co.uk/software/120723/document360#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":290},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.getapp.co.uk/compare/91819/120723/helpgizmo/vs/document360#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Document Management Software","position":2,"item":"/directory/284/document-management/software","@type":"ListItem"},{"name":"KnowledgeOwl vs Document360","position":3,"item":"https://www.getapp.co.uk/compare/91819/120723/helpgizmo/vs/document360","@type":"ListItem"}]}]}
</script>
