---
description: Learn what are the benefits of Zendesk Suite vs Sprinklr for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs Sprinklr | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zendesk Suite \<span\>vs\</span\> Sprinklr](https://www.getapp.co.uk/compare/9448/100180/zendesk/vs/sprinklr)

# Compare Zendesk Suite vs Sprinklr

Canonical: https://www.getapp.co.uk/compare/9448/100180/zendesk/vs/sprinklr

> Detailed comparison between Zendesk Suite and Sprinklr. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Sprinklr |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4072 | 90 |
| **Starting Price** | £45.00 | US$249.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Computer Telephony Integration
- Configurable Workflow
- Content Management
- Customer Database
- Customer Service Analytics
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Sprinklr

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Computer Telephony Integration
- Configurable Workflow
- Content Management
- Customer Database
- Customer Service Analytics
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.getapp.co.uk/software/9448/zendesk)
- [View Sprinklr Profile](https://www.getapp.co.uk/software/100180/sprinklr)
- [View Original Comparison](https://www.getapp.co.uk/compare/9448/100180/zendesk/vs/sprinklr)

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