---
description: Learn what are the benefits of Zendesk Suite vs MindTouch for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs MindTouch | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Zendesk Suite \<span\>vs\</span\> MindTouch](https://www.getapp.co.uk/compare/9448/101913/zendesk/vs/mindtouch)

# Compare Zendesk Suite vs MindTouch

Canonical: https://www.getapp.co.uk/compare/9448/101913/zendesk/vs/mindtouch

> Detailed comparison between Zendesk Suite and MindTouch. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | MindTouch |
| **Overall rating** | 4.4/5 | 3.0/5 |
| **Total Reviews** | 4079 | 3 |
| **Starting Price** | £45.00 | US$100,000.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Asset Tracking
- CRM
- Catalog Management
- Communication Management
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Decision Support Systems
- Feedback Management
- Full Text Search
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Text Editing

### MindTouch

- API
- CRM
- Catalog Management
- Communication Management
- Content Management
- Decision Support Systems
- Feedback Management
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Text Editing

## Links

- [View Zendesk Suite Profile](https://www.getapp.co.uk/software/9448/zendesk)
- [View MindTouch Profile](https://www.getapp.co.uk/software/101913/mindtouch)
- [View Original Comparison](https://www.getapp.co.uk/compare/9448/101913/zendesk/vs/mindtouch)

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