---
description: Learn what are the benefits of Zendesk Suite vs SmileBack for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs SmileBack | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zendesk Suite \<span\>vs\</span\> SmileBack](https://www.getapp.co.uk/compare/9448/118559/zendesk/vs/smileback)

# Compare Zendesk Suite vs SmileBack

Canonical: https://www.getapp.co.uk/compare/9448/118559/zendesk/vs/smileback

> Detailed comparison between Zendesk Suite and SmileBack. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | SmileBack |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 4072 | 35 |
| **Starting Price** | £45.00 | US$99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Dashboard
- Alerts/Notifications
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Customer Segmentation
- Customisable Reports
- Dashboard
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Notifications
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

### SmileBack

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customer Segmentation
- Customisable Reports
- Dashboard
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Notifications
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

## Links

- [View Zendesk Suite Profile](https://www.getapp.co.uk/software/9448/zendesk)
- [View SmileBack Profile](https://www.getapp.co.uk/software/118559/smileback)
- [View Original Comparison](https://www.getapp.co.uk/compare/9448/118559/zendesk/vs/smileback)

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