---
description: Learn what are the benefits of Zendesk Suite vs BMC Helix ITSM for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs BMC Helix ITSM | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/1249/service-desk/software) > [Zendesk Suite \<span\>vs\</span\> BMC Helix ITSM](https://www.getapp.co.uk/compare/9448/2048245/zendesk/vs/bmc-helix-itsm)

# Compare Zendesk Suite vs BMC Helix ITSM

Canonical: https://www.getapp.co.uk/compare/9448/2048245/zendesk/vs/bmc-helix-itsm

> Detailed comparison between Zendesk Suite and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | BMC Helix ITSM |
| **Overall rating** | 4.4/5 | 4.1/5 |
| **Total Reviews** | 4079 | 115 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Zendesk Suite

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Change Management
- Computer Telephony Integration
- Configuration Management
- Customer Complaint Tracking
- Dashboard
- Help Desk Management
- Incident Management
- Issue Scheduling
- Lead Management
- Problem Management
- Reporting & Statistics
- Service Catalogue
- Support Ticket Management
- Support Ticket Tracking
- Transfers/Routing

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Service Catalogue
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View Zendesk Suite Profile](https://www.getapp.co.uk/software/9448/zendesk)
- [View BMC Helix ITSM Profile](https://www.getapp.co.uk/software/2048245/bmc-helix-itsm)
- [View Original Comparison](https://www.getapp.co.uk/compare/9448/2048245/zendesk/vs/bmc-helix-itsm)

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