---
description: Learn what are the benefits of Zendesk Suite vs Catalyst for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs Catalyst | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/1249/service-desk/software) > [Zendesk Suite \<span\>vs\</span\> Catalyst](https://www.getapp.co.uk/compare/9448/2052256/zendesk/vs/catalyst-1)

# Compare Zendesk Suite vs Catalyst

Canonical: https://www.getapp.co.uk/compare/9448/2052256/zendesk/vs/catalyst-1

> Detailed comparison between Zendesk Suite and Catalyst. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Catalyst |
| **Overall rating** | 4.4/5 | 3.7/5 |
| **Total Reviews** | 4079 | 3 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Zendesk Suite

- Account Alerts
- Account Management
- Activity Tracking
- CRM
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer History
- Customisable Templates
- Email Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Task Management
- Win/Loss Analysis
- Workflow Management

### Catalyst

- Account Alerts
- Account Management
- Activity Tracking
- CRM
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer History
- Customisable Templates
- Email Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Task Management
- Win/Loss Analysis
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.co.uk/software/9448/zendesk)
- [View Catalyst Profile](https://www.getapp.co.uk/software/2052256/catalyst-1)
- [View Original Comparison](https://www.getapp.co.uk/compare/9448/2052256/zendesk/vs/catalyst-1)

-----

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