---
description: Learn what are the benefits of House-on-the-Hill vs TOPdesk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare House-on-the-Hill vs TOPdesk | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [House-on-the-Hill \<span\>vs\</span\> TOPdesk](https://www.getapp.co.uk/compare/9844/111785/supportdesk/vs/topdesk)

# Compare House-on-the-Hill vs TOPdesk

Canonical: https://www.getapp.co.uk/compare/9844/111785/supportdesk/vs/topdesk

> Detailed comparison between House-on-the-Hill and TOPdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | House-on-the-Hill | TOPdesk |
| **Overall rating** | 3.5/5 | 4.4/5 |
| **Total Reviews** | 2 | 111 |
| **Starting Price** | US$30.00 | €61.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### House-on-the-Hill

- Alerts/Escalation
- Asset Lifecycle Management
- Automated Routing
- CRM
- Customisable Branding
- Document Storage
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Problem Management
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### TOPdesk

- Alerts/Escalation
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- CRM
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Document Storage
- Email Management
- Interaction Tracking
- Issue Scheduling
- Knowledge Base Management
- Multi-Channel Communication
- Problem Management
- Real-Time Chat
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View House-on-the-Hill Profile](https://www.getapp.co.uk/software/9844/supportdesk)
- [View TOPdesk Profile](https://www.getapp.co.uk/software/111785/topdesk)
- [View Original Comparison](https://www.getapp.co.uk/compare/9844/111785/supportdesk/vs/topdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare House-on-the-Hill vs TOPdesk | GetApp UK 2026","description":"Learn what are the benefits of House-on-the-Hill vs TOPdesk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/9844/111785/supportdesk/vs/topdesk","about":[{"@id":"https://www.getapp.co.uk/software/9844/supportdesk#software"},{"@id":"https://www.getapp.co.uk/software/111785/topdesk#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/9844/111785/supportdesk/vs/topdesk#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/9844/111785/supportdesk/vs/topdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"House-on-the-Hill","description":"With SupportDesk customers can log, update and interrogate their own calls via the user-friendly self-service portal. You can promote self-diagnosis by giving your customers access to specially screened areas of your KnowledgeBase. Our help desk app also includes a mail merge functionality to produce attractive form letters and emails. SLA's can be assigned to Customers, Products, Inventory, or the incident itself. Another outstanding function of SupportDesk is the possibility to create reports to show customers whose contracts are due to expire.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/160392f4-7437-4400-8de2-39b93d8a85c4.jpg","url":"https://www.getapp.co.uk/software/9844/supportdesk","@id":"https://www.getapp.co.uk/software/9844/supportdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.5,"bestRating":5,"ratingCount":2},"offers":{"price":"30","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Android, Platform ios, Platform ipad"},{"name":"TOPdesk","description":"TOPdesk is a service management platform for busy IT service teams that want to get things done. With out-of-the-box software that's packed with templates, endless integration options, and our people here to guide you, you can start exceeding customer expectations – the stress-free way. \n\nWe'll help your service team, step by step, do three things differently. \n\n1.\tTame service desk chaos\nGet started quickly and code-free with an ITSM solution that's easy to personalise around your needs. No need to reinvent the wheel – our experts use best practices to help you standardise processes like incident management and asset management. Whatever your plans are, you can start small and scale TOPdesk as your needs change. \n\n2.\tBe better together\nEasily collaborate in the tool – both within and outside of your own service department. With one shared portal with departments like HR or Facilities, you can give end users  a smoother experience company-wide.\n\n3.\tDeliver new value continuously\nTOPdesk is easy to maintain, so you can make valuable improvements without having to rely on consultants. But don't worry – we're here to offer any tips and tricks if you need us.\n\nTOPdesk's features\nTOPdesk offers many ITIL-based features to help you make service happen: \n\nIncident Management – Categorise and prioritise incoming requests and assign tasks to the right agent automatically. Ticket solved? Your end users are notified right away. \n\nAsset Management – Track your organisation's assets, see who's using them, and see how they're connected. The software comes with asset templates that you can adapt to your needs. \n\nKnowledge Management – Use the Knowledge Base to capture critical knowledge from your agents – and make it accessible for everyone in the organisation. \n\nReporting – Create a Dashboard for all your key metrics, so you can easily spot bottlenecks and keep your department's performance on track.  \n\nSelf-Service Portal – Give end users a one-stop-shop to log tickets, read FAQs and knowledge articles, and check the status of their request. Increased transparency equals happy customers. \n\nOur solution always comes with:\n-\tA service management platform that's ready to use and easy to maintain – no coding needed.\n-\t3 different plans to choose from with plenty of add-ons, all brought to you via SaaS or On-Premises. \n-\tAn easy-to-use framework for all your processes, including standard features like a knowledge base, a link with Active Directory and single sign-on. \n-\t24/5 personal support from our local experts, and 24/7 online support via MyTOPdesk\n\nIntegrate with all your favourite tools\nConnect TOPdesk with all the tools you need and use. You'll have access to our open API, out-of-the-box integrations and the TOPdesk Marketplace. \n\nWhat you'll achieve with TOPdesk\n·\tStop firefighting and regain control of your service desk\n·\tMeet customer expectations every time\n·\tIncrease transparency and excel in customer interactions\n·\tBe noticed for your consistently great services","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/98843994-488f-433c-8cfa-7e94643935d7.png","url":"https://www.getapp.co.uk/software/111785/topdesk","@id":"https://www.getapp.co.uk/software/111785/topdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":111},"offers":{"price":"61","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/compare/9844/111785/supportdesk/vs/topdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"House-on-the-Hill vs TOPdesk","position":3,"item":"https://www.getapp.co.uk/compare/9844/111785/supportdesk/vs/topdesk","@type":"ListItem"}]}]}
</script>