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Customer Communications Management Software

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Here's our list of apps for Customer Communications Management Software. Filters help you narrow down the results to find exactly what you’re looking for.

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359 Software options

Zoho Desk

Superior customer service. Lasting experiences.

Zoho Desk is a web-based customer communication management application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use. Read more about Zoho Desk

Perfect Doc Studio

Customer Communication Made Simple with AI

Our cloud-based platform streamlines multichannel customer communications with user-friendly tools for composing and delivering personalized business messages in 100+ languages. Integrated with popular business software like BPM and CRM, Doc Studio automates customer communications across 6 channels Read more about Perfect Doc Studio

LiveAgent

Great customer service starts with better help desk software

LiveAgent is a web-based customer service and contact center software. It helps businesses manage all customer interactions in one centralized platform. LiveAgent is a leader in delivering exceptional customer experiences. Start with a 1 month free trial, no credit card required. Read more about LiveAgent

HelpDesk

Ticketing software for effortless customer support

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk

Pipedrive

CRM built by salespeople, for salespeople

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter Read more about Pipedrive

CX Genie

Cloud-based and AI-enabled chatbot software

CX Genie, the AI-powered customer support platform, is designed to manage, automate, streamline, and elevate customer service operation. Featuring chatbots, automated workflows, and real-time analytics, it ensures seamless interactions. Integrated with CRMs and social apps. Read more about CX Genie

Sparklane

Lead generation software

Increase your revenue with sales intelligence. Predict is a complete and powerful lead generation solution for ETIs and large corporates Read more about Sparklane

Bitrix24

100% free CRM, collaboration, and communication tool suite

Bitrix24 #1 FREE CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 12 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Read more about Bitrix24

WhatsApp

Real-time customer communications management software

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more. Read more about WhatsApp

Telegram

Cloud-based mobile and desktop messaging app for all devices

Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service Read more about Telegram

Viber

Mobile messaging platform

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications. Read more about Viber

Zendesk Suite

Service-first CRM company that builds support & sales tools

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk Suite

Freshdesk

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk

Keap

An all-in-one CRM, sales and marketing automation software

Step up to all-in-one sales & marketing software designed for entrepreneurs, startups and larger teams. Our platform organizes your customer information and daily work in one place so you have more time to focus on growing your business and delivering great service. Read more about Keap

Text Request

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere. Read more about Text Request

Intercom

Intercom is bringing AI-first Customer Service to the world

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Read more about Intercom

Userlike

Live chat and customer messaging for businesses of all sizes

Userlike is your holistic platform for web chat and mobile messaging. Switch to a better method of customer communication. For your customers, service team and managers. Read more about Userlike

HoneyBook

Client management for freelancers & SMBs

The customer communication tools you need to book clients, manage projects, and get paid. Get started with a 7 day free trial today. Read more about HoneyBook

Weave

The all-in-one customer communication software

Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Read more about Weave

NICE CXone

Cloud Contact Center Software

Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX Read more about NICE CXone

Bigin by Zoho CRM

Pipeline-centric CRM system for small businesses

Bigin is an affordable, user-friendly CRM built for small businesses and startups. Store and access all your customers' contact details, effortlessly communicate with them via multiple channels (including email, phone, WhatsApp, social media, and online meetings), track all interactions, and more! Read more about Bigin by Zoho CRM

Podium

Get more leads. Make more money. Powered by AI.

Podium's AI-powered communication platform helps you attract more leads, convert them faster, and keep your customers coming back by consolidating your communication into a single inbox. Read more about Podium

Thryv

All-in-one management software built for small business

Thryv is an all-in-one, cloud-based management software specifically designed for small businesses. Thryv integrates contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Read more about Thryv

Tidio

Communicator for businesses. live chat, messenger and email

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface Read more about Tidio

Zenvia Conversion

Conversational marketing platform for eCommerce businesses

Zenvia Conversion (formerly Sirena) is a conversational marketing platform designed to help businesses in the eCommerce, retail, automotive, education, and other sectors manage customer communications across multiple channels using a shared inbox. Administrators can integrate the system with WhatsApp, Facebook Messenger, and Instagram to connect... Read more about Zenvia Conversion

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