---
description: Discover the most popular Free Knowledge Management Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Knowledge Management Software Applications and Tools | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Free Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software)

# Knowledge Management Software

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> Knowledge Management Software are typically IT systems used to store, share, and retrieve information pertaining to people, processes, practices, culture, and content items within an organisation. The purpose of knowledge-sharing software is to assist employees in the identification and organisation of the company’s knowledge pool, building a ‘single source of truth’ that is easily accessible, discoverable, and customisable to different user groups. This knowledge management tool may consist of industry regulations, company policies, tutorials, user guides, professional experience, or various other forms of knowledge. Knowledge-sharing software may be used by customer-facing staff members and other employees or customers who prefer self-service versus collecting, storing, and retrieving information. The user base could also include other employees, board members, prospects, knowledge managers, and content creators. Knowledge management platforms help enable professionals to answer queries by mining data repositories, forums, case studies, and tutorials in real-time, and potentially replacing ticketing systems with artificial intelligence (AI) capabilities, like natural language processing, machine learning, and intent inference. Knowledge management solutions can potentially benefit both external and internal stakeholders by reducing customer service costs, speeding up onboarding and training activities, promoting problem-solving, and capturing or sharing expertise through collaboration across teams. As they reduce the need to rediscover information with every query, they can help make companies more efficient. By making information more readily available to customers, they could also improve customer experiences, boost satisfaction levels, and help convert leads. Typical features of knowledge management tools are content and knowledge base management, self-service portals, and third-party integrations using API linkage. Cloud-based knowledge management software can be considered a subcategory of Content Management Systems. They can also complement Help Desk or Training Software.

Check out GetApp's variety of different knowledge-sharing software options, including knowledge management software for UK businesses. 

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## Products

1. [Universal Knowledge](https://www.getapp.co.uk/software/105247/kps-knowledge-management-software) — 4.6/5 (13 reviews) — Multi-solution knowledge management product
2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews) — AI powered customer service across all channels
3. [Shelf](https://www.getapp.co.uk/software/109661/shelf) — 4.8/5 (106 reviews) — Cloud-based knowledge management solution
4. [Helpjuice](https://www.getapp.co.uk/software/105523/helpjuice) — 4.7/5 (104 reviews) — Cloud-based knowledge management platform
5. [BlueSpice](https://www.getapp.co.uk/software/2073273/bluespice-mediawiki) — 4.3/5 (27 reviews) — Do knowledge management the Wiki Way\!
6. [TextExpander](https://www.getapp.co.uk/software/2035399/textexpander) — 4.7/5 (64 reviews) — Work faster \& smarter with TextExpander's powerful snippets.
7. [The Generator](https://www.getapp.co.uk/software/2066245/the-generator) (0 reviews) — A simple and interactive course builder
8. [LessonBridge](https://www.getapp.co.uk/software/110161/lessons-learned-database) — 4.5/5 (2 reviews) — A database for storing and searching for lessons learned
9. [Aha\!](https://www.getapp.co.uk/software/106671/aha) — 4.7/5 (565 reviews) — Platform for strategic product management
10. [Hub](https://www.getapp.co.uk/software/107617/hub) — 4.5/5 (29 reviews) — The all-in-one intranet that's tailored to your exact needs.
11. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24219 reviews) — A single place for team communication and workflows
12. [Wix](https://www.getapp.co.uk/software/90955/wix) — 4.4/5 (10792 reviews) — Website builder \& business management platform
13. [monday AI Work Platform](https://www.getapp.co.uk/software/91734/monday-com) — 4.6/5 (6121 reviews) — Integrated management system software for ISO 9001, 14001 and 27001, built in Germany
14. [Microsoft SharePoint](https://www.getapp.co.uk/software/90850/sharepoint) — 4.4/5 (5469 reviews) — Collaboration \& content management platform
15. [Connecteam](https://www.getapp.co.uk/software/105401/connecteam) — 4.6/5 (5317 reviews) — Enhance employee management with the only all-in-one app
16. [Confluence](https://www.getapp.co.uk/software/90949/confluence) — 4.5/5 (3720 reviews) — Remote team collaboration and knowledge workspace
17. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3486 reviews) — Cloud-based AI help desk for teams of all sizes
18. [Notion](https://www.getapp.co.uk/software/132111/notion) — 4.7/5 (2834 reviews) — Project and task management tool
19. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
20. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
21. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (1005 reviews) — Cloud \& on-premises workspace for all business sizes
22. [Salesforce Service Cloud](https://www.getapp.co.uk/software/91754/salesforce) — 4.5/5 (832 reviews) — AI powered customer service management platform
23. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.6/5 (803 reviews) — A complete IT service management (ITSM) tool for business
24. [JIRA Service Management](https://www.getapp.co.uk/software/91811/jira-service-management) — 4.5/5 (779 reviews) — IT service platform for unified support
25. [Guru](https://www.getapp.co.uk/software/123167/guru) — 4.8/5 (640 reviews) — Cloud-based governed knowledge platform for enterprises

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## Related Categories

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Collaboration Software](https://www.getapp.co.uk/directory/335/web-collaboration/software)
- [Knowledge Base Software](https://www.getapp.co.uk/directory/2823/knowledge-base/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [Content Management Systems](https://www.getapp.co.uk/directory/276/content-management-system-cms/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/directory/257/knowledge-management/software)
- [All Categories](https://www.getapp.co.uk/directory)

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