---
description: Discover the most popular Free Knowledge Management Software tools and compare user ratings, pricing, features, and free demo versions.
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title: Top Free Knowledge Management Software Applications and Tools | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Free Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software)

# Knowledge Management Software

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> Knowledge Management Software are typically IT systems used to store, share, and retrieve information pertaining to people, processes, practices, culture, and content items within an organisation. The purpose of knowledge-sharing software is to assist employees in the identification and organisation of the company’s knowledge pool, building a ‘single source of truth’ that is easily accessible, discoverable, and customisable to different user groups. This knowledge management tool may consist of industry regulations, company policies, tutorials, user guides, professional experience, or various other forms of knowledge. Knowledge-sharing software may be used by customer-facing staff members and other employees or customers who prefer self-service versus collecting, storing, and retrieving information. The user base could also include other employees, board members, prospects, knowledge managers, and content creators. Knowledge management platforms help enable professionals to answer queries by mining data repositories, forums, case studies, and tutorials in real-time, and potentially replacing ticketing systems with artificial intelligence (AI) capabilities, like natural language processing, machine learning, and intent inference. Knowledge management solutions can potentially benefit both external and internal stakeholders by reducing customer service costs, speeding up onboarding and training activities, promoting problem-solving, and capturing or sharing expertise through collaboration across teams. As they reduce the need to rediscover information with every query, they can help make companies more efficient. By making information more readily available to customers, they could also improve customer experiences, boost satisfaction levels, and help convert leads. Typical features of knowledge management tools are content and knowledge base management, self-service portals, and third-party integrations using API linkage. Cloud-based knowledge management software can be considered a subcategory of Content Management Systems. They can also complement Help Desk or Training Software.

Check out GetApp's variety of different knowledge-sharing software options, including knowledge management software for UK businesses. 

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## Products

1. [Document360](https://www.getapp.co.uk/software/120723/document360) — 4.7/5 (291 reviews) — AI-powered knowledge base and documentation software
2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4079 reviews) — AI powered customer service across all channels
3. [Universal Knowledge](https://www.getapp.co.uk/software/105247/universal-knowledge) — 4.6/5 (13 reviews) — Multi-solution knowledge management product
4. [Shelf](https://www.getapp.co.uk/software/109661/shelf) — 4.8/5 (106 reviews) — Cloud-based knowledge management solution
5. [BlueSpice](https://www.getapp.co.uk/software/2073273/bluespice) — 4.3/5 (27 reviews) — Do knowledge management the Wiki Way\!
6. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3425 reviews) — Online helpdesk system and customer service software
7. [TextExpander](https://www.getapp.co.uk/software/2035399/textexpander) — 4.7/5 (63 reviews) — Work faster \& smarter with TextExpander's powerful snippets.
8. [Elium](https://www.getapp.co.uk/software/9697/elium) — 4.8/5 (41 reviews) — Smart knowledge for global operations and customer services
9. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2212 reviews) — Customer service software for businesses of all sizes
10. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (714 reviews) — A complete IT service management (ITSM) tool for business
11. [Hub](https://www.getapp.co.uk/software/107617/hub) — 4.5/5 (29 reviews) — The all-in-one intranet that's tailored to your exact needs.
12. [Aha\!](https://www.getapp.co.uk/software/106671/aha) — 4.7/5 (561 reviews) — Platform for strategic product roadmapping
13. [The Generator](https://www.getapp.co.uk/software/2066245/the-generator) (0 reviews) — A simple and interactive course builder
14. [Yonyx](https://www.getapp.co.uk/software/91207/agi-self-service) — 4.7/5 (258 reviews) — Decision tree driven Interactive guides for customer service
15. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24103 reviews) — A single place for team communication and workflows
16. [Wix](https://www.getapp.co.uk/software/90955/wix) — 4.4/5 (10668 reviews) — Website builder \& business management platform
17. [monday.com](https://www.getapp.co.uk/software/91734/monday-com) — 4.6/5 (6035 reviews) — Project management software
18. [Microsoft SharePoint](https://www.getapp.co.uk/software/90850/sharepoint) — 4.4/5 (5433 reviews) — Collaboration \& content management platform
19. [Connecteam](https://www.getapp.co.uk/software/105401/connecteam) — 4.6/5 (5203 reviews) — Enhance employee management with the only all-in-one app
20. [Confluence](https://www.getapp.co.uk/software/90949/confluence) — 4.5/5 (3680 reviews) — Remote team collaboration and knowledge workspace
21. [Notion](https://www.getapp.co.uk/software/132111/notion) — 4.7/5 (2736 reviews) — Project and task management tool
22. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1781 reviews) — Multichannel Help Desk Solution with Powerful AI Features
23. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (990 reviews) — All in one business management workspace
24. [Salesforce Service Cloud](https://www.getapp.co.uk/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) — AI powered customer service management platform
25. [JIRA Service Management](https://www.getapp.co.uk/software/91811/jira-service-management) — 4.5/5 (770 reviews) — IT service platform for unified support

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## Related Categories

- [IT Ticketing Systems Software](https://www.getapp.co.uk/directory/3479/it-ticketing-systems/software)
- [Content Management Systems](https://www.getapp.co.uk/directory/276/content-management-system-cms/software)
- [Document Management Software](https://www.getapp.co.uk/directory/284/document-management/software)
- [Collaboration Software](https://www.getapp.co.uk/directory/335/web-collaboration/software)
- [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/directory/257/knowledge-management/software)
- [All Categories](https://www.getapp.co.uk/directory)

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