---
description: View GetApp's list to see the best-rated Windows Call Centre Software. We provide UK business users free, in-depth and specific guidance on the best software type for their business. Our user-friendly interactive tool allows you to filter by price, features, and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Centre Software for Windows - Prices & Reviews | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software for Windows](https://www.getapp.co.uk/directory/275/call-center/software)

# Call Centre Software

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> Call Centre Software are tools that help organisations manage their inbound and outbound communications with customers over the telephone. Call Centre Software may be used for activities related to marketing, sales, product support, and customer queries. Call centre solutions automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records so that they can review prior conversation logs before handling a call. Call centre solutions can also be used for follow-ups, feedback requests, and supervisor inputs through call barging and other techniques. They can help streamline repetitive processes, give operators full visibility into call logs and prior queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt support for customers. When compared against conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre software comes with a long list of features. These include call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also comes with interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another common feature of call centre software is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels such as email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Related to call centre software is call centre reporting software, which is a type of call centre solution that works to compile data regarding call centres into reports to analyse overall performance.

GetApp lists a range of call centre software options for small businesses. To discover the best call centre software for your UK business, take a look at GetApp's listings.

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## Products

1. [3CX](https://www.getapp.co.uk/software/103409/3cx) — 4.4/5 (465 reviews) — Web \& mobile-based (Android, iOS) communications system.
2. [Aircall](https://www.getapp.co.uk/software/100333/aircall) — 4.2/5 (458 reviews) — Phone System for Support and Sales Teams
3. [Wildix](https://www.getapp.co.uk/software/2045027/wildix) — 4.7/5 (209 reviews) — The First Sales-Oriented Unified Communications Solution.
4. [JustCall](https://www.getapp.co.uk/software/2047760/justcall) — 4.1/5 (223 reviews) — AI-Powered Customer Communication for Sales \& Support Teams
5. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (858 reviews) — 100% cloud phone for startups and SMEs
6. [ServiceOS](https://www.getapp.co.uk/software/2057183/serviceos) — 5.0/5 (32 reviews) — Field service management solution
7. [VICIdial](https://www.getapp.co.uk/software/110383/vicidial) — 4.7/5 (264 reviews) — Open source call center software with predictive dialer
8. [Webex Suite](https://www.getapp.co.uk/software/10375/webex) — 4.4/5 (7396 reviews) — One app for everything. And everyone.
9. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
10. [RingEX](https://www.getapp.co.uk/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) — RingEX - AI meets trusted communications
11. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (984 reviews) — All in one business management workspace
12. [Nextiva](https://www.getapp.co.uk/software/91289/nextiva) — 4.6/5 (914 reviews) — AI-enabled solution to streamline business communication
13. [Salesforce Service Cloud](https://www.getapp.co.uk/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) — AI powered customer service management platform
14. [Talkdesk](https://www.getapp.co.uk/software/100659/talkdesk) — 4.5/5 (732 reviews) — Cloud-based contact center \& customer experience platform
15. [CallHippo](https://www.getapp.co.uk/software/107461/callhippo) — 4.4/5 (675 reviews) — Cloud-based phone system for sales, support \& growing teams
16. [GoTo Connect](https://www.getapp.co.uk/software/103797/goto-connect) — 4.5/5 (668 reviews) — The first-ever truly unified voice and video solution.
17. [CXone Mpower](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software
18. [ActivTrak](https://www.getapp.co.uk/software/110667/activtrak) — 4.5/5 (577 reviews) — Cloud-based platform for managing workforce intelligence
19. [Dialpad](https://www.getapp.co.uk/software/103849/dialpad-sell) — 4.2/5 (562 reviews) — Cloud communications system for enterprise businesses
20. [Agile CRM](https://www.getapp.co.uk/software/102073/agile-crm) — 4.1/5 (524 reviews) — Sales and marketing CRM for growing businesses
21. [Vonage Business Communications](https://www.getapp.co.uk/software/102429/vonage-business) — 4.0/5 (320 reviews) — Cloud-based business VoIP phone service
22. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (314 reviews) — Cloud-based contact center solution to streamline operations
23. [Kixie PowerCall](https://www.getapp.co.uk/software/104961/kixie) — 4.6/5 (293 reviews) — More Connections, Better Conversations. AI-enhanced RevComms
24. [MiVoice Business Solution](https://www.getapp.co.uk/software/91612/mivoice-business-solution) — 4.2/5 (283 reviews) — AI-powered communications solutions for all industries
25. [CloudTalk](https://www.getapp.co.uk/software/114835/cloudtalk) — 4.4/5 (268 reviews) — Cloud-based call center software for sales and support teams

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Next: [Next page](https://www.getapp.co.uk/directory/275/call-center/deployment-options/windows/software?page=2)

## Related Categories

- [VoIP Phone Systems](https://www.getapp.co.uk/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/directory/275/call-center/software)
- [All Categories](https://www.getapp.co.uk/directory)

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