---
description: Discover the most popular Free Call Centre Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Call Centre Software Applications and Tools | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Free Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

# Call Centre Software

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> Call Centre Software are tools that help organisations manage their inbound and outbound communications with customers over the telephone. Call Centre Software may be used for activities related to marketing, sales, product support, and customer queries. Call centre solutions automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records so that they can review prior conversation logs before handling a call. Call centre solutions can also be used for follow-ups, feedback requests, and supervisor inputs through call barging and other techniques. They can help streamline repetitive processes, give operators full visibility into call logs and prior queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt support for customers. When compared against conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre software comes with a long list of features. These include call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also comes with interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another common feature of call centre software is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels such as email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Related to call centre software is call centre reporting software, which is a type of call centre solution that works to compile data regarding call centres into reports to analyse overall performance.

GetApp lists a range of call centre software options for small businesses. To discover the best call centre software for your UK business, take a look at GetApp's listings.

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## Products

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4090 reviews) — AI powered customer service across all channels
2. [Aircall](https://www.getapp.co.uk/software/100333/aircall) — 4.2/5 (465 reviews) — Phone System for Support and Sales Teams
3. [3CX](https://www.getapp.co.uk/software/103409/3cx) — 4.4/5 (467 reviews) — Web \& mobile-based (Android, iOS) communications system.
4. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1787 reviews) — Multichannel Help Desk Solution with Powerful AI Features
5. [Webex Suite](https://www.getapp.co.uk/software/10375/webex) — 4.4/5 (7410 reviews) — One app for everything. And everyone.
6. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3470 reviews) — Online helpdesk system and customer service software
7. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2214 reviews) — Customer service software for businesses of all sizes
8. [RingEX](https://www.getapp.co.uk/software/105173/ringcentral-mvp) — 4.2/5 (1205 reviews) — RingEX - AI meets trusted communications
9. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (1001 reviews) — All in one business management workspace
10. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (884 reviews) — 100% cloud phone for startups and SMEs
11. [Salesforce Service Cloud](https://www.getapp.co.uk/software/91754/salesforce-1-service-cloud) — 4.5/5 (827 reviews) — AI powered customer service management platform
12. [Talkdesk](https://www.getapp.co.uk/software/100659/talkdesk) — 4.5/5 (733 reviews) — Cloud-based contact center \& customer experience platform
13. [CallHippo](https://www.getapp.co.uk/software/107461/callhippo) — 4.4/5 (688 reviews) — Cloud-based phone system for sales, support \& growing teams
14. [GoTo Connect](https://www.getapp.co.uk/software/103797/goto-connect) — 4.5/5 (670 reviews) — The first-ever truly unified voice and video solution.
15. [ActivTrak](https://www.getapp.co.uk/software/110667/activtrak) — 4.5/5 (591 reviews) — Cloud-based platform for managing workforce intelligence
16. [NiCE CXone](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software
17. [Dialpad](https://www.getapp.co.uk/software/103849/dialpad-sell) — 4.2/5 (570 reviews) — The AI-native platform where conversations become action.
18. [Agile CRM](https://www.getapp.co.uk/software/102073/agile-crm) — 4.1/5 (525 reviews) — Sales and marketing CRM for growing businesses
19. [Twilio](https://www.getapp.co.uk/software/90610/twilio-communications-platform) — 4.4/5 (507 reviews) — Build, Scale, and Operate Customized Communication Solutions
20. [HubSpot Sales Hub](https://www.getapp.co.uk/software/101107/hubspot-saleshub) — 4.5/5 (506 reviews) — Freemium email productivity \& tracking for sales teams
21. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) — AI virtual agent for call center automation
22. [Vonage Business Communications](https://www.getapp.co.uk/software/102429/vonage-business) — 4.0/5 (321 reviews) — Cloud-based business VoIP phone service
23. [Kixie PowerCall](https://www.getapp.co.uk/software/104961/kixie) — 4.6/5 (295 reviews) — More Connections, Better Conversations. AI-enhanced RevComms
24. [MiVoice Business Solution](https://www.getapp.co.uk/software/91612/mivoice-business-solution) — 4.2/5 (283 reviews) — AI-powered communications solutions for all industries
25. [CloudTalk](https://www.getapp.co.uk/software/114835/cloudtalk) — 4.4/5 (269 reviews) — Cloud-based call center software for sales and support teams

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## Related Categories

- [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software)
- [Cloud PBX Software](https://www.getapp.co.uk/directory/1101/cloud-pbx/software)
- [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software)
- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Auto Dialer Software](https://www.getapp.co.uk/directory/1067/auto-dialer/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/directory/275/call-center/software)
- [All Categories](https://www.getapp.co.uk/directory)

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