---
description: Discover the most popular Free Call Centre Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Call Centre Software Applications and Tools | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Free Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

# Call Centre Software

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> Call Centre Software are tools that help organisations manage their inbound and outbound communications with customers over the telephone. Call Centre Software may be used for activities related to marketing, sales, product support, and customer queries. Call centre solutions automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records so that they can review prior conversation logs before handling a call. Call centre solutions can also be used for follow-ups, feedback requests, and supervisor inputs through call barging and other techniques. They can help streamline repetitive processes, give operators full visibility into call logs and prior queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt support for customers. When compared against conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre software comes with a long list of features. These include call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also comes with interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another common feature of call centre software is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels such as email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Related to call centre software is call centre reporting software, which is a type of call centre solution that works to compile data regarding call centres into reports to analyse overall performance.

GetApp lists a range of call centre software options for small businesses. To discover the best call centre software for your UK business, take a look at GetApp's listings.

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## Products

1. [3CX](https://www.getapp.co.uk/software/103409/3cx) — 4.4/5 (468 reviews) — Web \& mobile-based (Android, iOS) communications system.
2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews) — AI powered customer service across all channels
3. [Shelf](https://www.getapp.co.uk/software/109661/shelf) — 4.8/5 (106 reviews) — Cloud-based knowledge management solution
4. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (890 reviews) — 100% cloud phone for startups and SMEs
5. [Newfies-Dialer](https://www.getapp.co.uk/software/105253/newfies-dialer) — 5.0/5 (4 reviews) — Cloud callcenter for remote sales and customer communication
6. [Webex Suite](https://www.getapp.co.uk/software/10375/webex) — 4.4/5 (7416 reviews) — Cloud-based unified collaboration suite for enterprises
7. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3486 reviews) — Cloud-based AI help desk for teams of all sizes
8. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
9. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
10. [RingEX](https://www.getapp.co.uk/software/105173/ringcentral-mvp) — 4.2/5 (1206 reviews) — RingEX - AI meets trusted communications
11. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (1005 reviews) — Cloud \& on-premises workspace for all business sizes
12. [Salesforce Service Cloud](https://www.getapp.co.uk/software/91754/salesforce) — 4.5/5 (832 reviews) — AI powered customer service management platform
13. [Talkdesk](https://www.getapp.co.uk/software/100659/talkdesk) — 4.5/5 (734 reviews) — Customer Experience. Automated.
14. [CallHippo](https://www.getapp.co.uk/software/107461/callhippo) — 4.4/5 (693 reviews) — Cloud-based phone system for sales, support \& growing teams
15. [GoTo Connect](https://www.getapp.co.uk/software/103797/GoTo-Connect) — 4.5/5 (671 reviews) — The first-ever truly unified voice and video solution.
16. [ActivTrak](https://www.getapp.co.uk/software/110667/activtrak) — 4.5/5 (591 reviews) — Cloud-based platform for managing workforce intelligence
17. [NiCE CXone](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center software
18. [Dialpad](https://www.getapp.co.uk/software/103849/dialpad-sell) — 4.2/5 (571 reviews) — The AI-native platform where conversations become action.
19. [Agile CRM](https://www.getapp.co.uk/software/102073/agile-crm) — 4.1/5 (526 reviews) — Sales and marketing CRM for growing businesses
20. [Twilio](https://www.getapp.co.uk/software/90610/twilio-communications-platform) — 4.4/5 (513 reviews) — Build, Scale, and Operate Customized Communication Solutions
21. [HubSpot Sales Hub](https://www.getapp.co.uk/software/101107/hubspot-saleshub) — 4.5/5 (506 reviews) — Cloud-based sales CRM for teams of all sizes
22. [Aircall](https://www.getapp.co.uk/software/100333/aircall) — 4.2/5 (466 reviews) — Phone System for Support and Sales Teams
23. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) — AI virtual agent for call center automation
24. [Vonage Business Communications](https://www.getapp.co.uk/software/102429/vonage-business) — 4.0/5 (321 reviews) — Cloud-based business VoIP phone service
25. [Kixie PowerCall & SMS](https://www.getapp.co.uk/software/104961/kixie-powercall) — 4.6/5 (295 reviews) — Cloud-based sales engagement platform for sales teams

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Next: [Next page](https://www.getapp.co.uk/directory/275/call-center/pricing/free/software?page=2)

## Related Categories

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software)
- [Auto Dialer Software](https://www.getapp.co.uk/directory/1067/auto-dialer/software)
- [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/directory/275/call-center/software)
- [All Categories](https://www.getapp.co.uk/directory)

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