---
description: Discover the most popular Free Call Centre Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Call Centre Software Applications and Tools | GetApp UK 2026
---

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# Call Centre Software

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> Call Centre Software are tools that help organisations manage their inbound and outbound communications with customers over the telephone. Call Centre Software may be used for activities related to marketing, sales, product support, and customer queries. Call centre solutions automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records so that they can review prior conversation logs before handling a call. Call centre solutions can also be used for follow-ups, feedback requests, and supervisor inputs through call barging and other techniques. They can help streamline repetitive processes, give operators full visibility into call logs and prior queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt support for customers. When compared against conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre software comes with a long list of features. These include call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also comes with interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another common feature of call centre software is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels such as email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Related to call centre software is call centre reporting software, which is a type of call centre solution that works to compile data regarding call centres into reports to analyse overall performance.

GetApp lists a range of call centre software options for small businesses. To discover the best call centre software for your UK business, take a look at GetApp's listings.

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## Products

1. [MiVoice Business Solution](https://www.getapp.co.uk/software/91612/mivoice-business-solution) — 4.2/5 (283 reviews) — AI-powered communications solutions for all industries
2. [CloudTalk](https://www.getapp.co.uk/software/114835/cloudtalk) — 4.4/5 (268 reviews) — Cloud-based call center software for sales and support teams
3. [XM for Customer Experience](https://www.getapp.co.uk/software/130147/customer-frontlines) — 4.6/5 (255 reviews) — Customer experience management (CXM) platform
4. [RingCX](https://www.getapp.co.uk/software/105435/ringcentral-contact-centre) — 4.2/5 (253 reviews) — AI-powered contact center
5. [CallHub](https://www.getapp.co.uk/software/104345/callhub) — 4.4/5 (248 reviews) — The best all-in-one campaigning and organizing platform.
6. [Zoom Phone](https://www.getapp.co.uk/software/2069748/zoom-phone) — 4.5/5 (243 reviews) — Cloud-based business phone system
7. [PhoneBurner](https://www.getapp.co.uk/software/102341/phoneburner) — 4.8/5 (176 reviews) — Power dialer \& outbound sales acceleration software for SMBs
8. [LogMeIn Rescue](https://www.getapp.co.uk/software/91045/logmein-rescue) — 4.6/5 (163 reviews) — Remote support for helpdesks, call centers and organizations
9. [UJET](https://www.getapp.co.uk/software/110527/ujet) — 4.6/5 (140 reviews) — Customer interaction \& support platform with CRM integration
10. [Acefone](https://www.getapp.co.uk/software/2039647/acefone) — 4.6/5 (135 reviews) — VoIP Phone Service trusted by modern businesses
11. [XCALLY](https://www.getapp.co.uk/software/112271/xcally) — 4.8/5 (130 reviews) — Omnichannel contact center management
12. [LoopUp](https://www.getapp.co.uk/software/124879/loopup) — 4.6/5 (125 reviews) — Premium remote meeting solution
13. [Mango Voice](https://www.getapp.co.uk/software/2056715/mango-voice) — 3.7/5 (109 reviews) — Making Communication Simple
14. [ZIWO](https://www.getapp.co.uk/software/131291/ziwo) — 4.7/5 (108 reviews) — API Based cloud contact center software with CRM Integration
15. [Toky](https://www.getapp.co.uk/software/108711/toky) — 4.2/5 (106 reviews) — Virtual phone system for business sales and customer support
16. [Bria](https://www.getapp.co.uk/software/131063/bria) — 4.3/5 (106 reviews) — VoIP communication and collaboration management solution
17. [Bright Pattern](https://www.getapp.co.uk/software/91164/servicepattern) — 4.8/5 (104 reviews) — Cloud Contact Center Software with Embedded AI
18. [Glassix](https://www.getapp.co.uk/software/2068829/glassix) — 5.0/5 (103 reviews) — One inbox, countless smiles
19. [wolkvox](https://www.getapp.co.uk/software/2035031/wolkvox) — 4.6/5 (100 reviews) — Communication management system for contact centers
20. [InfoFlo](https://www.getapp.co.uk/software/91218/infoflo) — 4.5/5 (96 reviews) — HIPAA compaliant case management software
21. [Zingtree](https://www.getapp.co.uk/software/103425/zingtree) — 4.4/5 (95 reviews) — Build interactive decision trees that guide your teams.
22. [MightyCall](https://www.getapp.co.uk/software/91059/mightycall) — 3.8/5 (95 reviews) — MightyCall's Call Center solution for your business.
23. [HoduCC](https://www.getapp.co.uk/software/456711/hoducc) — 4.6/5 (95 reviews) — HoduCC Contact center software for sales and support teams
24. [Amazon Connect](https://www.getapp.co.uk/software/2057092/amazon-connect) — 4.5/5 (92 reviews) — Scalable Omnichannel Contact Center Solution
25. [CxEngage](https://www.getapp.co.uk/software/111735/lifesize1) — 4.4/5 (91 reviews) — Video, audio \& web conferencing platform

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## Related Categories

- [VoIP Phone Systems](https://www.getapp.co.uk/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/directory/275/call-center/software)
- [All Categories](https://www.getapp.co.uk/directory)

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