---
description: Discover the most popular Free Call Centre Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Call Centre Software Applications and Tools | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Free Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) > [Page 4](https://www.getapp.co.uk/directory/275/call-center/software?page=4)

# Call Centre Software

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> Call Centre Software are tools that help organisations manage their inbound and outbound communications with customers over the telephone. Call Centre Software may be used for activities related to marketing, sales, product support, and customer queries. Call centre solutions automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records so that they can review prior conversation logs before handling a call. Call centre solutions can also be used for follow-ups, feedback requests, and supervisor inputs through call barging and other techniques. They can help streamline repetitive processes, give operators full visibility into call logs and prior queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt support for customers. When compared against conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre software comes with a long list of features. These include call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also comes with interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another common feature of call centre software is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels such as email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Related to call centre software is call centre reporting software, which is a type of call centre solution that works to compile data regarding call centres into reports to analyse overall performance.

GetApp lists a range of call centre software options for small businesses. To discover the best call centre software for your UK business, take a look at GetApp's listings.

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## Products

1. [Oracle B2C Service](https://www.getapp.co.uk/software/101095/oracle-rightnow-contact-center-experience) — 4.5/5 (32 reviews) — Cloud-based, multi-channel contact center platform
2. [Voiso](https://www.getapp.co.uk/software/133847/voiso) — 4.7/5 (30 reviews) — AI-first contact center software to drive your growth
3. [Helpshift](https://www.getapp.co.uk/software/102163/helpshift) — 3.9/5 (29 reviews) — Digital customer service platform and ticketing system
4. [MAXvoice](https://www.getapp.co.uk/software/132083/maxvoice) — 4.9/5 (29 reviews) — Communication tool that connects teams via voice calling
5. [eTollFree](https://www.getapp.co.uk/software/2058523/etollfree) — 4.6/5 (29 reviews) — Predictive dialer software for call centers
6. [FocalScope](https://www.getapp.co.uk/software/2052707/focalscope-1) — 5.0/5 (28 reviews) — Call center management software
7. [VCC Live](https://www.getapp.co.uk/software/112247/vcc-live) — 4.7/5 (27 reviews) — All-in-one Cloud Contact Center Software
8. [QueueMetrics](https://www.getapp.co.uk/software/2080942/queuemetrics) — 4.7/5 (27 reviews) — Call center management software
9. [CallFire](https://www.getapp.co.uk/software/91630/callfire) — 4.3/5 (26 reviews) — Telephony and call center app
10. [Ytel](https://www.getapp.co.uk/software/104729/x5-cloud-contact-center) — 3.9/5 (26 reviews) — Awarded Outbound Contact Center Software (24/7 U.S. Support)
11. [CDR Call Reporting for Cisco](https://www.getapp.co.uk/software/2057692/cdr-call-reporting-for-cisco) — 5.0/5 (25 reviews) — Unified Communication Solution
12. [Snapforce](https://www.getapp.co.uk/software/101047/snapforce) — 4.1/5 (24 reviews) — CRM, call center and telephony software
13. [Qubicles](https://www.getapp.co.uk/software/107053/qubicles) — 4.4/5 (24 reviews) — Revolutionary blockchain-powered contact center software
14. [Sales Sling](https://www.getapp.co.uk/software/116295/sales-sling) — 4.4/5 (24 reviews) — Cloud based auto dialer \& lead management platform
15. [Dialfire](https://www.getapp.co.uk/software/119803/dialfire) — 4.7/5 (23 reviews) — Cloud-based outbound call center software
16. [RingCentral Engage Voice](https://www.getapp.co.uk/software/121023/ringcentral-engage-voice) — 4.5/5 (23 reviews) — Outbound contact center software for business of all sizes
17. [Natterbox](https://www.getapp.co.uk/software/102375/natterbox) — 4.1/5 (22 reviews) — The Voice Experts for Salesforce
18. [SalesExec](https://www.getapp.co.uk/software/91101/salesexec) — 4.7/5 (22 reviews) — SalesExec for Call Centers and Sales Teams
19. [PIMS Dialer](https://www.getapp.co.uk/software/102281/pims-auto-dialer) — 4.5/5 (21 reviews) — Predictive dialer software for enterprise call centers
20. [Dixa](https://www.getapp.co.uk/software/107757/dixa) — 4.3/5 (20 reviews) — Conversational Customer Service Software
21. [EvaluAgent](https://www.getapp.co.uk/software/2039907/evaluagent) — 4.7/5 (20 reviews) — Quality assurance solution for customer service and sales
22. [QEval](https://www.getapp.co.uk/software/2043339/qeval) — 4.0/5 (20 reviews) — Quality matters
23. [Ring.io](https://www.getapp.co.uk/software/102731/ringio) — 4.1/5 (19 reviews) — Intelligent sales call handling with native CRM integration
24. [Cloudya](https://www.getapp.co.uk/software/108449/nfon) — 4.0/5 (19 reviews) — Integrated business communications platform.
25. [Eloquant](https://www.getapp.co.uk/software/2067984/eloquant) — 4.3/5 (19 reviews) — Cloud Contact Center Customer Experience platform

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## Related Categories

- [VoIP Phone Systems](https://www.getapp.co.uk/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/directory/275/call-center/software)
- [All Categories](https://www.getapp.co.uk/directory)

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