---
description: Discover the most popular Free Call Centre Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Call Centre Software Applications and Tools | GetApp UK 2026
---

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# Call Centre Software

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> Call Centre Software are tools that help organisations manage their inbound and outbound communications with customers over the telephone. Call Centre Software may be used for activities related to marketing, sales, product support, and customer queries. Call centre solutions automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records so that they can review prior conversation logs before handling a call. Call centre solutions can also be used for follow-ups, feedback requests, and supervisor inputs through call barging and other techniques. They can help streamline repetitive processes, give operators full visibility into call logs and prior queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt support for customers. When compared against conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre software comes with a long list of features. These include call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also comes with interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another common feature of call centre software is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels such as email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Related to call centre software is call centre reporting software, which is a type of call centre solution that works to compile data regarding call centres into reports to analyse overall performance.

GetApp lists a range of call centre software options for small businesses. To discover the best call centre software for your UK business, take a look at GetApp's listings.

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## Products

1. [Focus Contact Center](https://www.getapp.co.uk/software/105495/focus-contact-center) — 5.0/5 (4 reviews) — Call \& Contact Center Software Focus Contact Center
2. [CallBlitzer](https://www.getapp.co.uk/software/106931/callblitzer) — 4.5/5 (4 reviews) — Voice broadcasting platform for political campaigns \& more
3. [Softdial Contact Center](https://www.getapp.co.uk/software/2056141/softdial-contact-center) — 5.0/5 (4 reviews) — All blended omnichannel CCaaS cloud contact center platform
4. [VoxDesk](https://www.getapp.co.uk/software/2058472/voxdesk) — 4.3/5 (4 reviews) — Call center software for enhancing customer experience
5. [Voximplant Kit](https://www.getapp.co.uk/software/2064983/kit-contact-center) — 4.5/5 (4 reviews) — Intelligent cloud contact center for your evolving business
6. [ViaDialog](https://www.getapp.co.uk/software/2071109/viaflow) — 5.0/5 (4 reviews) — Smart interactions
7. [ConneXio](https://www.getapp.co.uk/software/134071/telesero) — 5.0/5 (3 reviews) — Cloud-based customer interaction management software
8. [Gnatta](https://www.getapp.co.uk/software/2000531/gnatta) — 4.7/5 (3 reviews) — Customer engagement tool for omnichannel communication
9. [Daktela](https://www.getapp.co.uk/software/2047462/daktela) — 4.3/5 (3 reviews) — Call Centre Software for all Business
10. [Streem](https://www.getapp.co.uk/software/2051026/streem) — 3.7/5 (3 reviews) — Cloud-based AI and AR tool for remote support
11. [iNexus](https://www.getapp.co.uk/software/2060813/inexus) — 4.3/5 (3 reviews) — Contact center \& predictive dialer solution
12. [Dextr](https://www.getapp.co.uk/software/2061021/dextr) — 5.0/5 (3 reviews) — Contact center as a service (CCaaS) solution
13. [Pulse](https://www.getapp.co.uk/software/2068153/pulse-cloud-call-centre) — 3.7/5 (3 reviews) — Comprehensive telecom solutions for businesses of all sizes
14. [Vivocha](https://www.getapp.co.uk/software/90805/vivocha) — 4.5/5 (2 reviews) — Next Generation Customer Interaction Platform
15. [Callmaker](https://www.getapp.co.uk/software/104027/callmaker) — 5.0/5 (2 reviews) — Automatic callbacks for website visitors within 25 seconds
16. [Xperience](https://www.getapp.co.uk/software/105183/xperience) — 5.0/5 (2 reviews) — Cloud-based contact center solution
17. [CafeX Suite](https://www.getapp.co.uk/software/109945/cafex-meetings) — 5.0/5 (2 reviews) — One-click web, audio \& video collaboration
18. [OneContact CC](https://www.getapp.co.uk/software/113529/onecontact-cc) — 4.5/5 (2 reviews) — Omni-channel contact center management platform
19. [BounceHelp](https://www.getapp.co.uk/software/2047484/bouncehelp) — 4.5/5 (2 reviews) — Powerful Callback Widget for Your Website
20. [iPlum](https://www.getapp.co.uk/software/2047503/iplum) — 5.0/5 (2 reviews) — VoIP app for calls, secure text \& phone tree communication
21. [Audara](https://www.getapp.co.uk/software/2054984/audara) — 5.0/5 (2 reviews) — AI-Driven Omnichannel Contact Center Platform
22. [Dialics](https://www.getapp.co.uk/software/2055906/dialics) — 5.0/5 (2 reviews) — Inbound Call Tracking Software
23. [RapportCMS](https://www.getapp.co.uk/software/2056010/rapportcms) — 5.0/5 (2 reviews) — Complete Call Center Solution
24. [Omnicus](https://www.getapp.co.uk/software/2063580/omnicus) — 4.5/5 (2 reviews) — Make The Contact Center Your Competitive Advantage
25. [C-Zentrix](https://www.getapp.co.uk/software/2081535/c-zentrix) — 3.5/5 (2 reviews) — Omnichannel Contact Center with AI, CRM \& Automation

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Next: [Next page](https://www.getapp.co.uk/directory/275/call-center/pricing/free/software?page=8)

## Related Categories

- [VoIP Phone Systems](https://www.getapp.co.uk/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/directory/275/call-center/software)
- [All Categories](https://www.getapp.co.uk/directory)

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