---
description: See our list of the best rated Call Centre Software. We provide UK business users the most detailed information on software. Our free interactive tool allows you to filter by price, features, and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Centre Software - Prices & Reviews | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

# Call Centre Software

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> Call Centre Software are tools that help organisations manage their inbound and outbound communications with customers over the telephone. Call Centre Software may be used for activities related to marketing, sales, product support, and customer queries. Call centre solutions automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records so that they can review prior conversation logs before handling a call. Call centre solutions can also be used for follow-ups, feedback requests, and supervisor inputs through call barging and other techniques. They can help streamline repetitive processes, give operators full visibility into call logs and prior queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt support for customers. When compared against conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre software comes with a long list of features. These include call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also comes with interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another common feature of call centre software is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels such as email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Related to call centre software is call centre reporting software, which is a type of call centre solution that works to compile data regarding call centres into reports to analyse overall performance.

GetApp lists a range of call centre software options for small businesses. To discover the best call centre software for your UK business, take a look at GetApp's listings.

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## Products

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews) — AI powered customer service across all channels
2. [3CX](https://www.getapp.co.uk/software/103409/3cx) — 4.4/5 (468 reviews) — Web \& mobile-based (Android, iOS) communications system.
3. [ServiceOS](https://www.getapp.co.uk/software/2057183/serviceos) — 5.0/5 (32 reviews) — Field service management solution
4. [VINSI](https://www.getapp.co.uk/software/2094164/vinsi) — 5.0/5 (10 reviews) — AI platform for voice agents \& customer ops
5. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (890 reviews) — 100% cloud phone for startups and SMEs
6. [CTM](https://www.getapp.co.uk/software/127363/call-tracking-software) — 4.7/5 (159 reviews) — Conversation analytics for marketing attribution
7. [Shelf](https://www.getapp.co.uk/software/109661/shelf) — 4.8/5 (106 reviews) — Cloud-based knowledge management solution
8. [Newfies-Dialer](https://www.getapp.co.uk/software/105253/newfies-dialer) — 5.0/5 (4 reviews) — Cloud callcenter for remote sales and customer communication
9. [Webex Suite](https://www.getapp.co.uk/software/10375/webex) — 4.4/5 (7416 reviews) — Cloud-based unified collaboration suite for enterprises
10. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3486 reviews) — Cloud-based AI help desk for teams of all sizes
11. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
12. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
13. [RingEX](https://www.getapp.co.uk/software/105173/ringcentral-mvp) — 4.2/5 (1206 reviews) — RingEX - AI meets trusted communications
14. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (1005 reviews) — Cloud \& on-premises workspace for all business sizes
15. [Nextiva](https://www.getapp.co.uk/software/91289/nextiva) — 4.6/5 (919 reviews) — Cloud AI platform for unified business communications
16. [Salesforce Service Cloud](https://www.getapp.co.uk/software/91754/salesforce) — 4.5/5 (832 reviews) — AI powered customer service management platform
17. [Talkdesk](https://www.getapp.co.uk/software/100659/talkdesk) — 4.5/5 (734 reviews) — Customer Experience. Automated.
18. [CallHippo](https://www.getapp.co.uk/software/107461/callhippo) — 4.4/5 (693 reviews) — Cloud-based phone system for sales, support \& growing teams
19. [GoTo Connect](https://www.getapp.co.uk/software/103797/GoTo-Connect) — 4.5/5 (671 reviews) — The first-ever truly unified voice and video solution.
20. [ActivTrak](https://www.getapp.co.uk/software/110667/activtrak) — 4.5/5 (591 reviews) — Cloud-based platform for managing workforce intelligence
21. [NiCE CXone](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center software
22. [Dialpad](https://www.getapp.co.uk/software/103849/dialpad-sell) — 4.2/5 (571 reviews) — The AI-native platform where conversations become action.
23. [Agile CRM](https://www.getapp.co.uk/software/102073/agile-crm) — 4.1/5 (526 reviews) — Sales and marketing CRM for growing businesses
24. [Twilio](https://www.getapp.co.uk/software/90610/twilio-communications-platform) — 4.4/5 (513 reviews) — Build, Scale, and Operate Customized Communication Solutions
25. [HubSpot Sales Hub](https://www.getapp.co.uk/software/101107/hubspot-saleshub) — 4.5/5 (506 reviews) — Cloud-based sales CRM for teams of all sizes

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Next: [Next page](https://www.getapp.co.uk/directory/275/call-center/software?page=2)

## Related Categories

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software)
- [Auto Dialer Software](https://www.getapp.co.uk/directory/1067/auto-dialer/software)
- [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/directory/275/call-center/software)
- [All Categories](https://www.getapp.co.uk/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/directory/275/call-center/software> |
| de-AT | <https://www.getapp.at/directory/275/call-center/software> |
| en | <https://www.getapp.com/customer-service-support-software/call-center/> |
| en-AE | <https://www.getapp.ae/directory/275/call-center/software> |
| en-AU | <https://www.getapp.com.au/directory/275/call-center/software> |
| en-CA | <https://www.getapp.ca/directory/275/call-center/software> |
| en-GB | <https://www.getapp.co.uk/directory/275/call-center/software> |
| en-IE | <https://www.getapp.ie/directory/275/call-center/software> |
| en-NZ | <https://www.getapp.co.nz/directory/275/call-center/software> |
| en-SG | <https://www.getapp.sg/directory/275/call-center/software> |
| en-ZA | <https://www.getapp.za.com/directory/275/call-center/software> |
| es | <https://www.getapp.es/directory/275/call-center/software> |
| es-CL | <https://www.getapp.cl/directory/275/call-center/software> |
| es-CO | <https://www.getapp.com.co/directory/275/call-center/software> |
| es-MX | <https://www.getapp.com.mx/directory/275/call-center/software> |
| fr | <https://www.getapp.fr/directory/275/call-center/software> |
| fr-BE | <https://fr.getapp.be/directory/275/call-center/software> |
| fr-CA | <https://fr.getapp.ca/directory/275/call-center/software> |
| nl | <https://www.getapp.nl/directory/275/call-center/software> |
| nl-BE | <https://www.getapp.be/directory/275/call-center/software> |
| pt | <https://www.getapp.com.br/directory/275/call-center/software> |
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