Here's our list of apps for Call Centre Software. Filters help you narrow down the results to find exactly what you’re looking for.

272 Software options

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud. Read more about Zoho Desk
Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems. Read more about Twilio
Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences Read more about NICE CXone
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS. Read more about 3CX
CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing business software. It’s the perfect solution for scaling companies. Try a FREE 14-day trial. Read more about CloudTalk
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform. Read more about CallTrackingMetrics
Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, and more. Read more about Dialfire
Pointel dynamic contact center manager (DCCM) is a web-based collaborative and straightforward tool for operators to safely change critical operational parameters such as routing, balancing call loads, agent queues, and skills and achieve service level agreements (SLAs). Read more about Pointel DCCM
Your full-stack Call center software awaits. LiveAgent is a web-based Help Desk / Call Center solution which enables the management of support tickets from multiple channels, customer calls, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone system to increase efficiency. Read more about CloudCall
BigProfiles is the first AI platform designed to help BPOs, telecommunication, financial, and utility companies forecast customer’s buying propensity and measure sales performance. Read more about BigProfiles
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. Read more about GoTo Connect
Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source. Read more about Bitrix24
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell. Read more about Dialpad
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction Read more about Playvox
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters. Read more about Shelf
Squaretalk provides your support and sales teams with powerful cloud call center solutions with automations and integrations made simple. So simple, you'll have time for the other parts of your business. Leverage CTI with Zoho, Salesforce, or other popular CRMs with our native integrations. Read more about Squaretalk
Zadarma offers a new generation of business phone system with virtual numbers from 100 countries, free Cloud PBX, free CRM and widgets. Read more about Zadarma
NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations. Read more about NUACOM
Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communication, telemarketing, lead management & more. The platform enables users to automate call workflows using automatic answering. Read more about Adversus
Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments. Read more about Alvaria Cloud
Gives organizations the tools, choice and control at scale to expand inbound and outbound capabilities with seamless omnichannel interactions, while maintaining full control, privacy and compliance. Read more about Alvaria CX Suite
Vocalcom Hermes360 is a omnichannel contact center solution that gives agents the smart features they need to provide relevant responses to customers on all channels. Read more about Vocalcom Hermes360
contactSPACE is an intuitive cloud contact centre solution that empowers your team to make better-quality contact. Design the perfect user interface with our drag and drop editor, and utilise our smart diallers to make quality contact, at scale. No coding necessary - train and onboard in minutes. Read more about contactSPACE
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
Accelerate the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects. Read more about Cyara
ICTBroadcast is a unified auto dialer and smart predictive dialer software solution designed to help small and medium businesses as well as ITSP to facilitate them to offer hosted telemarketing / bulk communication services to their customers using voice, SMS, email and fax technologies Read more about ICTBroadcast
Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more Read more about Newfies-Dialer
Vocalcom Salesforce Edition is a cloud-based contact center software offering a user-friendly CRM solution that allows users to connect with customers more easily and effectively. Read more about Vocalcom Salesforce Edition
DialerAI is a cloud call center suite helping manage inbound and outbound call routing between prospects and agents. Key features include interactive voice response (IVR), text-to-speech conversion, white labeling, voice broadcasting, and contact management. Read more about DialerAI
Modernize your customer service by increasing customer engagement, enhancing customer service and strengthening loyalty. Video-based customer service can replicate the experience of a personal customer support, but at the same time increase its efficiency for both, your clients and your company. Read more about Video Call Center
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience. Read more about Webex
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk
Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. Read more about Talkdesk
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey Read more about Agile CRM
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more Read more about Five9
CallHippo is a Cloud Based Contact Center Solution that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup Read more about CallHippo
Make every phone conversation count and give time back to your reps with 70+ CRM, helpdesk, and software integrations. Read more about Aircall
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling Read more about VICIdial
MiCloud Connect is a scalable communications platform that helps teams communicate through calling, group chats, video conferencing, messaging, collaboration tools and more. Read more about MiCloud Connect
Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses Read more about Vonage Business Communications
Alvaria Workforce is a high-performance contact center software solution that provides forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering exceptional customer experience. Read more about Alvaria Workforce
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva
Better sales, made simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Supercharge your CRM into an automated sales machine with an intelligent autodialer, seamless CRM integration, and Enterprise Contact Center. Read more about Kixie PowerCall
Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes. Read more about Ringover
Transform customer engagement with Collaborative Call & Contact Centre technology: Omnichannel routing; CRM integrations; Agent management tools; Actionable analytics Read more about RingCentral Contact Center
PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install. Read more about PhoneBurner
Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data. Read more about TenFold

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