---
description: See our list of the best rated Call Centre Software. We provide UK business users the most detailed information on software. Our free interactive tool allows you to filter by price, features, and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Centre Software - Prices & Reviews | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

# Call Centre Software

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> Call Centre Software are tools that help organisations manage their inbound and outbound communications with customers over the telephone. Call Centre Software may be used for activities related to marketing, sales, product support, and customer queries. Call centre solutions automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records so that they can review prior conversation logs before handling a call. Call centre solutions can also be used for follow-ups, feedback requests, and supervisor inputs through call barging and other techniques. They can help streamline repetitive processes, give operators full visibility into call logs and prior queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt support for customers. When compared against conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre software comes with a long list of features. These include call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also comes with interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another common feature of call centre software is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels such as email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Related to call centre software is call centre reporting software, which is a type of call centre solution that works to compile data regarding call centres into reports to analyse overall performance.

GetApp lists a range of call centre software options for small businesses. To discover the best call centre software for your UK business, take a look at GetApp's listings.

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## Products

1. [Aircall](https://www.getapp.co.uk/software/100333/aircall) — 4.2/5 (461 reviews) — Phone System for Support and Sales Teams
2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4083 reviews) — AI powered customer service across all channels
3. [3CX](https://www.getapp.co.uk/software/103409/3cx) — 4.4/5 (467 reviews) — Web \& mobile-based (Android, iOS) communications system.
4. [Shelf](https://www.getapp.co.uk/software/109661/shelf) — 4.8/5 (106 reviews) — Cloud-based knowledge management solution
5. [CTM](https://www.getapp.co.uk/software/127363/calltrackingmetrics) — 4.7/5 (158 reviews) — Conversation analytics for marketing attribution
6. [JustCall](https://www.getapp.co.uk/software/2047760/justcall) — 4.1/5 (224 reviews) — AI-Powered Business Communication for Sales \& Support Teams
7. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (881 reviews) — 100% cloud phone for startups and SMEs
8. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1786 reviews) — Multichannel Help Desk Solution with Powerful AI Features
9. [Webex Suite](https://www.getapp.co.uk/software/10375/webex) — 4.4/5 (7404 reviews) — One app for everything. And everyone.
10. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3460 reviews) — Online helpdesk system and customer service software
11. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2213 reviews) — Customer service software for businesses of all sizes
12. [RingEX](https://www.getapp.co.uk/software/105173/ringcentral-mvp) — 4.2/5 (1205 reviews) — RingEX - AI meets trusted communications
13. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (997 reviews) — All in one business management workspace
14. [Nextiva](https://www.getapp.co.uk/software/91289/nextiva) — 4.6/5 (919 reviews) — AI-enabled solution to streamline business communication
15. [Salesforce Service Cloud](https://www.getapp.co.uk/software/91754/salesforce-1-service-cloud) — 4.5/5 (825 reviews) — AI powered customer service management platform
16. [Talkdesk](https://www.getapp.co.uk/software/100659/talkdesk) — 4.5/5 (733 reviews) — Cloud-based contact center \& customer experience platform
17. [CallHippo](https://www.getapp.co.uk/software/107461/callhippo) — 4.4/5 (686 reviews) — Cloud-based phone system for sales, support \& growing teams
18. [GoTo Connect](https://www.getapp.co.uk/software/103797/goto-connect) — 4.5/5 (669 reviews) — The first-ever truly unified voice and video solution.
19. [ActivTrak](https://www.getapp.co.uk/software/110667/activtrak) — 4.5/5 (591 reviews) — Cloud-based platform for managing workforce intelligence
20. [NiCE CXone](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software
21. [Dialpad](https://www.getapp.co.uk/software/103849/dialpad-sell) — 4.2/5 (569 reviews) — Cloud communications system for enterprise businesses
22. [Agile CRM](https://www.getapp.co.uk/software/102073/agile-crm) — 4.1/5 (524 reviews) — Sales and marketing CRM for growing businesses
23. [Twilio](https://www.getapp.co.uk/software/90610/twilio-communications-platform) — 4.4/5 (505 reviews) — Build, Scale, and Operate Customized Communication Solutions
24. [HubSpot Sales Hub](https://www.getapp.co.uk/software/101107/hubspot-saleshub) — 4.5/5 (502 reviews) — Freemium email productivity \& tracking for sales teams
25. [Five9](https://www.getapp.co.uk/software/91276/five9) — 4.2/5 (484 reviews) — Cloud contact and call center software

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## Related Categories

- [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software)
- [Call Tracking Software](https://www.getapp.co.uk/directory/749/call-tracking/software)
- [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software)
- [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software)
- [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/directory/275/call-center/software)
- [All Categories](https://www.getapp.co.uk/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/directory/275/call-center/software> |
| de-AT | <https://www.getapp.at/directory/275/call-center/software> |
| en | <https://www.getapp.com/customer-service-support-software/call-center/> |
| en-AE | <https://www.getapp.ae/directory/275/call-center/software> |
| en-AU | <https://www.getapp.com.au/directory/275/call-center/software> |
| en-CA | <https://www.getapp.ca/directory/275/call-center/software> |
| en-GB | <https://www.getapp.co.uk/directory/275/call-center/software> |
| en-IE | <https://www.getapp.ie/directory/275/call-center/software> |
| en-NZ | <https://www.getapp.co.nz/directory/275/call-center/software> |
| en-SG | <https://www.getapp.sg/directory/275/call-center/software> |
| en-ZA | <https://www.getapp.za.com/directory/275/call-center/software> |
| es | <https://www.getapp.es/directory/275/call-center/software> |
| es-CL | <https://www.getapp.cl/directory/275/call-center/software> |
| es-CO | <https://www.getapp.com.co/directory/275/call-center/software> |
| es-MX | <https://www.getapp.com.mx/directory/275/call-center/software> |
| fr | <https://www.getapp.fr/directory/275/call-center/software> |
| fr-BE | <https://fr.getapp.be/directory/275/call-center/software> |
| fr-CA | <https://fr.getapp.ca/directory/275/call-center/software> |
| nl | <https://www.getapp.nl/directory/275/call-center/software> |
| nl-BE | <https://www.getapp.be/directory/275/call-center/software> |
| pt | <https://www.getapp.com.br/directory/275/call-center/software> |
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