Here's our list of apps for Help Desk Software. Filters help you narrow down the results to find exactly what you’re looking for.

231 Software options

Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization. Read more about Freshservice
SysAid’s ticket management supports you to better manage your help desk processes, including incident management, a self-service portal, and a knowledge base. Read more about SysAid
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk
Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. Read more about GoTo Resolve
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting. Read more about Freshdesk
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers! Read more about ConnectWise Manage
Vivantio combines incident, problem and change management, with ticketing, knowledge management, self service and asset management. Reduce workload, improve efficiency and reduce costs with automation. Read more about Vivantio
Front is how 7500+ companies scale customer communication, combining the automation of ticketing software with the personal touch of email. Read more about Front
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff. Read more about Sprinklr
Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management. Read more about Virima
HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums. Read more about HappyFox Help Desk
NinjaOne is the world's easiest-to-use unified IT operations platform. IT leaders use Ninja to maintain infrastructure, manage endpoints, and support end-users in a single, seamless solution that improves technician efficiency, enables automation, and improves end-user satisfaction. Read more about NinjaOne
LiveAgent is a web-based Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created. Read more about HaloITSM
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
Atera is the ultimate all-in-one remote monitoring tool suite for IT Pros. Includes everything you need and nothing you don't: Full RMM, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today. Read more about Atera
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs. Read more about SolarWinds Service Desk
Simplisys Service Desk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests. Read more about Simplisys Service Desk
OneChat is an all-in-one customer communication solution. Read more about OneChat
With NICE inContact, you get a support center that grows with you and never goes out of date. You’ll always be on the most recent version of our software – updates are free as are the continuously-flowing new service features. Give your customers a world-class support experience each and every time. Read more about NICE CXone
Bitrix24 #1 FREE helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers Read more about Bitrix24
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard! Read more about Issuetrak
Deliver unforgettable customer experiences with Teamwork Desk. A help desk software that takes care of ticket management so you can take care of your customers. Read more about Teamwork Desk
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle from onboarding and engagement to proactive customer support. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy. Read more about Froged
Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience. Read more about Missive
Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone system to increase efficiency. Read more about CloudCall
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalized messages will increase your customer satisfaction. Read more about HelpDesk
Service Desk Software, Asset Management, Help Desk Software, Ticketing Software, IT Software Read more about SeamlessDesk
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more Read more about elevio
Kaseya BMS is a next-gen Help Desk management solution for MSP, that lets you spend less time tracking tickets and more time making clients happy. Read more about Kaseya BMS
CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing Read more about CloudBlue PSA
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
N-able Take Control remote support software designed to help your IT business succeed. Read more about Take Control
Web-based Incident management and Request Fulfillment. Integrated Change Management and CMDB. End-user self service. Read more about Canfigure
HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration. Read more about HelpOnClick
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. Read more about ProProfs Help Desk
AI-powered intelligent virtual assistants and automation tools that enable round-the-clock support via email, voice, and chat across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day. Read more about Enterprise Bot
Forethought is a conversational AI platform designed to help businesses in the retail, education, finance, travel, and other sectors prioritize tickets and manage customer communications. Administrators can utilize the artificial-enabled tools to analyze clients’ sentiments and tag and direct cases to relevant agents. Read more about Forethought
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution. Read more about Remote Support
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors! Read more about LiveChat
Resolve business to business help desk tickets faster with TeamSupport. Best in class SLAs, automation, customization, and collaboration to improve efficiency. Read more about TeamSupport
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most! Read more about Spiceworks
Remote support software for helpdesks. Can be integrated into CRM and ITIL incident management products (BMC). Read more about ISL Light

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