---
description: Discover the most popular Free Customer Experience Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Customer Experience Software Applications and Tools | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Free Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software)

# Customer Experience Software

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## Products

1. [Zoho CRM](https://www.getapp.co.uk/software/9908/zoho-crm) — 4.3/5 (7003 reviews) — Customer relationship management solution
2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews) — AI powered customer service across all channels
3. [Marvin](https://www.getapp.co.uk/software/2059011/marvin-1) — 4.8/5 (13 reviews) — The customer insights platform for modern teams.
4. [SurveySparrow](https://www.getapp.co.uk/software/111349/surveysparrow) — 4.4/5 (123 reviews) — Cloud-based omnichannel experience management platform
5. [Hootsuite](https://www.getapp.co.uk/software/20432/hootsuite) — 4.4/5 (3803 reviews) — Social media management \& scheduling for SMBs and enterprise
6. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3486 reviews) — Cloud-based AI help desk for teams of all sizes
7. [Pipedrive](https://www.getapp.co.uk/software/90507/pipedrive) — 4.5/5 (3062 reviews) — Cloud-based CRM solution for salespeople
8. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
9. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
10. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1728 reviews) — AI-based live chat for customer support and sales teams
11. [Trustpilot](https://www.getapp.co.uk/software/113149/trustpilot) — 4.5/5 (1207 reviews) — Customer review management platform for online businesses
12. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (1005 reviews) — Cloud \& on-premises workspace for all business sizes
13. [Typeform](https://www.getapp.co.uk/software/91581/typeform) — 4.7/5 (982 reviews) — Interactive form builder for data collection
14. [Sogolytics](https://www.getapp.co.uk/software/108133/sogosurvey) — 4.7/5 (729 reviews) — Customer and employee experience management platform.
15. [Birdeye](https://www.getapp.co.uk/software/112535/birdeye) — 4.7/5 (707 reviews) — Cloud-based agentic marketing for multi-location brands
16. [Lime Connect](https://www.getapp.co.uk/software/90636/userlike-live-chat) — 4.6/5 (649 reviews) — Live chat and customer messaging for businesses of all sizes
17. [Sprout Social](https://www.getapp.co.uk/software/20453/sprout-social) — 4.4/5 (609 reviews) — Social Media Management Software for Business
18. [Tidio](https://www.getapp.co.uk/software/105081/tidio-chat) — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
19. [NiCE CXone](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center software
20. [Survio](https://www.getapp.co.uk/software/110583/survio) — 4.5/5 (571 reviews) — Turn feedback into growth with Survio.
21. [Hotjar](https://www.getapp.co.uk/software/101789/hotjar) — 4.6/5 (545 reviews) — Digital experience insights for any business selling online
22. [Thryv](https://www.getapp.co.uk/software/113901/thryv) — 4.2/5 (538 reviews) — AI-powered software built for small business growth.
23. [Twilio](https://www.getapp.co.uk/software/90610/twilio-communications-platform) — 4.4/5 (513 reviews) — Build, Scale, and Operate Customized Communication Solutions
24. [Zoho Survey](https://www.getapp.co.uk/software/91188/zoho-survey) — 4.6/5 (456 reviews) — Cloud-based tool for creating and manging surveys
25. [Alchemer](https://www.getapp.co.uk/software/9664/alchemer) — 4.5/5 (393 reviews) — AI-powered feedback and reputation management.

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## Related Categories

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Customer Satisfaction Software](https://www.getapp.co.uk/directory/1029/customer-satisfaction/software)
- [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software)
- [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software)
- [Review Management Software](https://www.getapp.co.uk/directory/575/feedback-and-reviews-management/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/directory/601/customer-experience/software)
- [All Categories](https://www.getapp.co.uk/directory)

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