Zapier

4.7 (2,938)
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Overall rating

4.7 /5
(2,938)
Value for Money
4.4/5
Features
4.6/5
Ease of Use
4.3/5
Customer Support
4.3/5

96%
recommended this app
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2938 Reviews for UK Users

Nikki
Nikki
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Automating Lead Management and Customer Care When it Matters

Reviewed on 24/07/2023

I use Zapier to help clients set up automation. The ease of Zapier enables me to do much more than...

I use Zapier to help clients set up automation. The ease of Zapier enables me to do much more than I'd be able to with native integrations. It is also much more cost-effective than custom coding.

Pros

Zapier integrations with many other platforms. I have primarily used it to build a system of lead capture and move the data to the appropriate systems, such as CRMS or Email Marketing software. It also helps in caring for current customers.

Cons

I have found some systems I use do not integrate with Zapier.

Alternatives Considered

Make

Reasons for Switching to Zapier

Setting up automations in Zapier was more straightforward to me.
Keri
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Integration bridge that increases efficiency!

Reviewed on 05/12/2024

Very positive experience with Zapier and making workflows more efficient

Very positive experience with Zapier and making workflows more efficient

Pros

It allows integration with so many other platforms!

Cons

Pricing tiers and budget creep are a concern

Alternatives Considered

IFTTT

Reasons for Switching to Zapier

Functionality and more integration options
Ritchie
Overall rating
  • Industry: Broadcast Media
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Automate Notifications and Increase Workflow

Reviewed on 07/11/2024

Overall the positive of having clear automations for notifications has helped our workflow and it...

Overall the positive of having clear automations for notifications has helped our workflow and it outweighs the few dropouts we have had.

Pros

Zapier has helped to efficiently automate notifications between our CRM and our Slack.

Cons

Zapier disconnects without clear notice and it can delay things as we didn't know anything was wrong.

Sara
Overall rating
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Useful tool for multi-system integration

Reviewed on 01/11/2024

Very positive, very important tool for us.

Very positive, very important tool for us.

Pros

Being able to do basically anything/any automation with any system

Cons

Creating a zap isn't the most user-friendly, plus stuff fails occasionally for no real reason, and they don't notify properly

Alternatives Considered

Zoho Flow

Reasons for Switching to Zapier

Works with more systems, more options to choose from
Revathy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Zapier Experience: Streamlining Workflows with Ease

Reviewed on 21/11/2024

Pros

I love how easy Zapier makes automating tasks without any coding skills. The vast app integrations allow me to connect and streamline nearly all my tools effortlessly.

Cons

What I like least about Zapier is that some Zaps can be slow to trigger, especially with complex workflows. Also, there are occasional limitations on customizations, which can be frustrating for more specific needs.

David
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best in any toolkit

Reviewed on 18/11/2024

If i could give 11 stars out of 10 I would do.

If i could give 11 stars out of 10 I would do.

Pros

I love the range of applications for Zapier - If you haven't created a zap yet I can almost guarantee there are applications in this software that will save you massive amounts of time and effort

Cons

I don't have any issues with Zapier, other than the product key/secret having to be reconnected/republished some times with integrations.

Caitlin
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great Workflow Automation Tool

Reviewed on 26/11/2024

I love a product that makes my job easier and Zapier fits that description perfectly as it takes...

I love a product that makes my job easier and Zapier fits that description perfectly as it takes care of some of the less fun aspects of having a job.

Pros

I love that it automates repetitive tasks, saving me tons of time and allowing me to work on other tasks and it also integrates super easily with tons of different apps including Gmail which is an app I use multiple times a day. I know it's not exactly related to the functionality of the software but I also love that the automated workflows are called "Zaps."

Cons

I don't like that a lot of features are severely limited on the free plan as the premium plan and advanced features can be costly for users on a limited budget.

Dharmarajan
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Revolutionizing Automation with Opportunities to Improve

Reviewed on 21/11/2024

Whether for marketing, customer support, or personal productivity, Zapier proves adaptable.

Whether for marketing, customer support, or personal productivity, Zapier proves adaptable.

Pros

Ease of Use: Zapier’s intuitive interface allows users to set up automation (Zaps) without any coding knowledge, making it accessible to non-technical users.

Cons

Cost for Advanced Features: Zapier’s free plan is limited in functionality, and higher-tier plans can become expensive, especially for businesses with complex workflows or high task volumes.

Alex
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Zapier Review

Reviewed on 04/12/2024

Pros

I like how Zapier allows me to connect different apps and automate tasks. It saves me a lot of time and hassle, and it's easy to use.

Cons

I dislike that the free plan is quite limited. If you want to use more features, you have to pay for a premium plan, which can be a bit expensive.

Md Riaj
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best and unbeatable automation platform

Reviewed on 08/11/2024

Amazing! I love everything about zapier!

Amazing! I love everything about zapier!

Pros

1. User friendly
2. Almost all the native apps and platforms to integrate
3. Loved their Chatbot
4. We can now do everything on autopilot, saving us time and energy.

Cons

So far it's working well for us. There's not much to complain.

Stefano
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamline Your Workflow with Automation

Reviewed on 24/05/2024

My overall experience is very positive, By automating repetitive tasks, Zapier frees up valuable...

My overall experience is very positive, By automating repetitive tasks, Zapier frees up valuable time for me and my team, allowing us to focus on more strategic activities. This boost in productivity can lead to significant improvements in overall business efficiency.

Pros

We do have an online store and , Zapier is a powerful tool for anyone looking to streamline their workflows and increase productivity through automation. Its extensive integrations, user-friendly interface, and flexible pricing make it accessible to a wide range of users, from individuals to large enterprises. We are a small enterprise and was an excellent cost-benefit ratio.

Cons

Although Zapier is user-friendly, creating complex multi-step Zaps with conditional logic can still require a bit of a learning curve. Users might need to spend some time experimenting to fully leverage its capabilities.

Alternatives Considered

Make and Prismatic

Reasons for Switching to Zapier

After an attentive evaluation we found Zapier more interesting for us and easier to use than the other products.
Abigail
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Zapier can do it all

Reviewed on 01/08/2024

Zapier has become a critical part of our workflows, without it our workflows would take 10x longer...

Zapier has become a critical part of our workflows, without it our workflows would take 10x longer to set up
I love that it has a native integration with any platform you can think of

Pros

Zapier is capable of everything! The integrations are very easy to set up

Cons

Pricing can get expensive, but it's worth it for the value you get

Mike
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Connect everything with everything

Reviewed on 19/02/2024

Good, I use it because it's integrated with so many other platforms, but I have to be honest. Many...

Good, I use it because it's integrated with so many other platforms, but I have to be honest. Many times I just use it as a webhook and from there on I call Make to handle the rest of the flow since it's much more intuitive and stable.

Pros

Zapier has a lot of integrations, which makes it the go-to platform if you need to connect your software solutions. Most likely your software solution is already setup for you in zapier, so it understands what you want to do like adding a new row, updating a contact, creating a new meeting etc.

Cons

The interface is not as nice as Make, which I like a lot more as well as the fact that error handling is a nightmare in Zapier.

Alternatives Considered

Make

Switched From

Make

Reasons for Switching to Zapier

Zapier has almost every app integrated out of the box, no need to create custom api calls.
Jeremy
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zapier made things simple

Reviewed on 08/02/2024

Overall good as expected. There was a lot of documentation available to create working zaps. It...

Overall good as expected. There was a lot of documentation available to create working zaps. It took time to discern and understand but that was expected.

Pros

Solution for integrating systems and automating redundant tasks.

Cons

Learning how to make Zaps work and working with its interface.

Alternatives Considered

Microsoft Power Apps and Microsoft Power Automate

Reasons for Switching to Zapier

Extensive documentation and templates are already available.
John Epok
John Epok
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple yet efficient tool for integrations.

Reviewed on 05/06/2024

Overall experience is pleasant as it definitely helped us on most operational automations. We are...

Overall experience is pleasant as it definitely helped us on most operational automations. We are very pleased that 60% of our manhours are being saved as compared to manually transposing form entries to different platforms.

Pros

- AI-based i.e. I can describe to AI what I need and it will recommend Zap formulas
- Integration to commonly-used platforms e.g. Hubspot, Google Forms, and Zendesk
- real-time notifications on Gmail
- troubleshooting section whreby it provides a detailed reason why Zap did not work plus recommendations on how to fix it
- community-based support, very agile and very expert on product

Cons

- it can be intimidating at first but for someone who has zero experience, you’ll get a hang of it in a few hours of training

Benson
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zapier is just amazing.....Can't function without it.

Reviewed on 04/09/2024

Pros

I like that Zapier has infinite possibilities of automation if you are creative enough.very simple and easy to use even for team members who are not tech savvy.

Cons

Nothing so far everything is working just as we've always wanted.

Joseph
Joseph
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Automations to optimize your entire workflow, amazing!

Reviewed on 24/10/2024

Pros

So many automations possible, I use it for so many tasks to optimize efficiency across our whole organization

Cons

I don't really have any, except that sometimes the software I want to create zaps with isn't available, but that's not really Zapier's fault

Vishal
Vishal
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great tool that helps in automation solutions and helps to improve productivity

Reviewed on 05/05/2024

A great integration and automation tool which has helped me increase productivity in a much faster...

A great integration and automation tool which has helped me increase productivity in a much faster and efficient way

Pros

It has a very simple UI which makes it very easy to use.The best part is it doesn't require codes and can be integrated with number of softwares

Cons

Zapier needs to work more on their customer support

Ezra
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Zapier: the glue that holds businesses together

Reviewed on 04/08/2024

Overall, I've found Zapier to be a vital tool in my toolbox as I've worked with a variety of...

Overall, I've found Zapier to be a vital tool in my toolbox as I've worked with a variety of companies integrating countless apps.

Pros

Zapier is hugely configurable and it is the metaphorical glue that holds so much business infrastructure together. It works great, and it integrates with almost every product you've heard of.

Cons

Some of the integrations are very limited, and this really limits the ability of Zapier to do what it does best. For example, some products are only read only, or have triggers but no actions.

Zainab
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

all good i like everything about zapier

Reviewed on 05/07/2024

Pros

all good i like everything about zapier

Cons

nothing telll all good . good soft ware easy to use

Matthew
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Zapier is a must have

Reviewed on 06/08/2024

Our experience has been a good one. Without Zapier we would not have been able to link Calendly and...

Our experience has been a good one. Without Zapier we would not have been able to link Calendly and our CRM. This has allowed us to see how has booked and attended a workshop/meeting which is really valuable. Without Zapier this would not be a reality.

Pros

I like how easy it is to link to other services and providers we use. Using Zapier we can link Calendly and our CRM up so that those who book through Calendly show in the CRM.

Cons

Changing some of the connected services was not easy to begin with. If there were videos it would be a great help.

Edward
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

The IPaaS of choice

Reviewed on 28/08/2024

Pros

Flexibility. Robust platform with supporting infrastructure such as logging, alerts and replays.

Cons

The graphical editing experience is sometimes frustrating.

Alternatives Considered

Make

Reasons for Switching to Zapier

The Zapier UI is simpler to use than Make
Kevin
Kevin
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zapier Automation

Reviewed on 24/10/2024

Overall speaking I like that Zapier is easy to use and easy to handle.

Overall speaking I like that Zapier is easy to use and easy to handle.

Pros

I really like that Zapier is very easy to use and I never faced any Problems understanding how to build a Flow. I really like the Free 2 Step Zaps. I used to build with them my automated warehouse control System and it lifted a burden of me.

Cons

Firstly I did not liked that i was limited to 2 Step Zaps, but after discovering the whole function i can do by just 2 Steps, I was truly amazed.

Dipak
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Streamlining Workflows with Zapier

Reviewed on 31/07/2024

Pros

When it comes to integrating different programs and automating tedious activities, Zapier is revolutionary. Its user-friendly interface, which enables you to construct automated workflows, or "Zaps," without any prior coding experience, is what I like the most. You can connect almost everything you use on a regular basis, from email clients to project management applications, thanks to the large library of compatible apps. Because of the pre-built templates, setting up Zaps is simple and allows you to get started quickly. Having routine duties completed automatically and freeing up time for more important work is immensely pleasant.

Cons

Zapier has downsides, despite its enormous versatility. If you demand more advanced features or a larger number of jobs, the charge may become more expensive. Furthermore, when something goes wrong, it might be challenging to troubleshoot the more intricate procedures. When working in increasingly complicated environments, there is a minor learning curve. Certain users may find that the free plan does not provide enough functionality, and they will need to upgrade to fully use the service.

Nicholas
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simple System to Help Me Track Inventory and Sales

Reviewed on 14/10/2024

Zapier was simple and quick to set up. I use it to help me track inventory and discover which of...

Zapier was simple and quick to set up. I use it to help me track inventory and discover which of our products customers are buying the most of. Our ordering website host did not offer the kind of analyses we needed, so Zapier helped me to overcome this obstacle.

Pros

Zapier was extremely easy to set up and maintain which makes all the difference when trying to save time for doing all of the other million things that need my attention!

Cons

There was nothing that I didn't like about Zapier... I'm a happy user!