Aircall Reviews

AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

I have no complaints, it's the best VOIP service I've used.

Aircall is a very easy to use phone system, I personally really like how it integrates with out Salesforce instance so we can review calls without leaving our CRM.

For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall.

It's easy to use, user-friendly and has not delay when in terms to calls and other uses.

What I didn't like about the Aircall was their login system.

Nothing. The product sucked all around.

Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later.

I love the integration with Aircall and Hubspot to constantly communicate and report on my calls is the key thing for our success.

None that i can think of. we haven't looked at anything.

- It's really well organized call center platform, had capability to handle any type of customer service requirement.- easy to integrate with CRM platform

- sometimes call are not getting logged through API connection. but not big issues

Aircall is easy to use and integrates great with Pipedrive! By automatically posting call recordings, answering phone messages and any missed calls straight into deals, my team and I can keep a consistent history of all deal activity in one location. Friendly and helpful support when I have needed it too!

I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past. Sometimes leads are unable to speak. This may need some additional work.

Aircall is extremely simple to utilize. It just should be designed once. It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall. I once utilized a softphone that heaps for 30 minutes, which was depleting.

I love everything about Aircall. Perhaps an idea from me is to further develop how phone calls function. I would likely need it more clear and, if conceivable, to leave the call when I'm not required any longer.

easy to install and roll out to the team, very little work needed on the reps front.

took a while to get through some recording limitations that they had, but worked through them with their team.

Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases.

Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business.

Disappearance of the physical telephone, portability

Special numbers not available such as short numbers

The software has helped me streamline call management and improve customer interactions.

However, the reporting and analytics features could be more robust and insightful.

the recording of the call and to move the information to a CRM is very useful

some bug arrive sometime when we are called or when we call

The overall sound/audio is good and I like the fact that you can call everywhere without it being so difficult. You can also have a single account but multiple users based in different offices which facilitates things a lot.

I don't think there's anything I didn't like at all, it reminds me a bit of Skype.

Ease of use, it is a pretty simple app with a lot to take advantage from.

So far I don't have any complaints about Aircall.

From a marketing perspective, it was great to learn more about wins and losses by listening to recorded calls via HubSpot and Aircall integration

We often had issues with being labeled as a spam dialer

I like the most that it provides all cloud call center features, during my trial period, I was easily able to create campaigns, manage it with HubSpot CRM, and even connect with multiple third-party apps like BigCommerce, eDesk, Freshdesk and more. Its features like creating toll-free numbers, introducing voicemail (that helped me create automated greetings, and take messages), call routing, and even claiming local and international numbers - all these features made my life easier because I was able to do all this by using just their software. A perfect one-stop solution.

No cons identified so far, even the support team helped me quickly to understand how can I setup and connect with different apps.

I really enjoyed the UX/UI of the platform, how deeply integrated it is with other tech stack (CRM, customer service software, customer success software, etc.) and their Aircall mobile app is pretty useful when sales are on the go.

The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they increased it by so much that it became a real burden to keep using them.

Easy to use and quick to get working. I also enjoy the recording feature so I can listen to my calls afterwards.

It can be a little spotty and drop off at times.