PrestaShop Reviews
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324 Reviews for UK Users
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy and flexible platform for your eshop
Reviewed on 24/09/2020
For a small e-commerce business is Prestashop a matching solution. You can run it for free or...
For a small e-commerce business is Prestashop a matching solution. You can run it for free or invest as much as is comfortable for you.
Pros
I use Prestashop for more than five years for my small side business eshop. It is opensource, free and easy to install and use. If you don´t have any programming skills, you can choose templates, auto backup, auto-upgrade and you will be fine, with no cost. No limits for how many customers, orders, users, no time limit, etc. Only when your business grows, you probably would want more. For example, better design, better stock management, more import/export features. And then you will need to buy addons, hire a freelancer or you can try to find out how to make those improvements by yourself. So it will be your time or your money. But I like the possibility of choice. They are many years on the market and, therefore, you can find a helpful forum, videos, blog posts, and as I am from Europe, I am very grateful for their translation packs.
Cons
Their customer service is not ideal and, if you are a beginner, you probably will struggle if any technical issue occurs. There are many freelancers and many add-ons, unfortunately, not all are reliable. In those years, I suffered through some security issues but nothing too serious.
Alternatives Considered
Adobe Commerce- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Presta Shop Is Great for Small Businesses
Reviewed on 18/10/2022
Overall I would say Prestashop could definitely work well for a beginner that wanted to build...
Overall I would say Prestashop could definitely work well for a beginner that wanted to build different websites without all the plugins that come with WP Woocommerce, or the basic look of Wix and Weebly. Its a sweet spot and gives beginners and advanced users the ability to create amazing online stores. SEO was not the easiest to do though, and if you go too deep without propper knowledge you really can mess up the whole thing. Id suggest using it only based on your skill level. But from my experience, this is one of my favoirte ecommerce platforms.
Pros
I used this to build my online Survival/Prepper store. I wanted something that had more capabilities then WooCommerce and a different interface. And I was able to completely customize my store with all of the things I wanted to add without the drag and drop thing that other websites had.
Cons
It wasn't exactly user friendly and I liked what I could potentially do with the website. But I had to youtube and google and research how to do some of the more advanced things I wanted to do. There was one point when I changed a piece of code and the whole website went white. It took me 5 days of googling how to restore an older version on a server to get it back up.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Decent platforms, it requires developers
Reviewed on 01/09/2022
Pros
Free, open source software of good quality
Cons
When you reach a certain project size, it becomes slow and requires a lot of development and system optimisation work.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Free e-commerce to start with most features
Reviewed on 14/09/2019
PrestaShop is the right tool if you have a plan to expand into e-commerce. The platform is widely...
PrestaShop is the right tool if you have a plan to expand into e-commerce. The platform is widely use in some countries like France (started here) and Italy, many agencies offer on-line shops based on PrestaShop. It fits all basic needs and if you have some IT experience, than you can build your own shop totally free. If you are serious about e-commerce then sooner or later you will buy modules (plugins for PrestaShop) and later you need to find a php developer to adapt the site to your needs. Most shops find solutions with existing plugins that are sold on PrestaShop's site or many other portals.
Pros
You can install a shop with one click on Softaculous, now very common on shared hosting. The requirements for the hosting are basic, any hosting suitable for WordPress will work fine with PrestaShop, so 5 $/€ a month is more than enough.
There is an active community in many languages, normally you get free help here for basic issues and bug reports.
A template for the graphic is recommended, the site will look much better with a little investment. Make sure you get support from the developper.
There are free modules/plugins for most payment systems and often you can get a free module from your courier. Connecting payments and couriers is quite simple because they are well documented and supported.
Buy modules from the official site because you are confident about the quality of the software and support, normally I pay extra to extend support from the developer for the first year.
module all needs
Cons
If you can't config your e-mail and are not interested in software, avoid trying your free e-commerce. There is little support from the headquarter, so you spend nights to understand what to do.
Any site/developer can sell modules for PrestaShop, so there is no quality control.
- Industry: Textiles
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
I love it but..
Reviewed on 23/11/2021
Overall positive. It was after all the first ecommerce platform I used for my small business. It...
Overall positive. It was after all the first ecommerce platform I used for my small business. It worked great and few problems that I was usually able to solve in an hour.
Pros
It was a great all in solution for my small business. I was able in a few month to set up a store with two languages and a 100 products. which was amazing for my small business. However after a while it felt outdated. I missed some integrations with among others my shipping provider which by the way now does provide integration with prestashop (a bit too late though)
Cons
For some reason , some websites offer integrations with etsy, woocommerse , shopify but not prestashop. That started to get annoying. The layout of the website felt a bit outdated too, although I know I could install another template , i couldn't find a modern template within my budget
Reasons for Choosing PrestaShop
At the time, I was looking for an ecommerce platform that would integrate with my DHL and etsy accounts. in late 2019 I couldn't find that with prestashop And since I wasn't really satisfied with the selection of free templates since they all felt outdated. I made the decision to move to woocommerce.Switched From
WooCommerceReasons for Switching to PrestaShop
It was the easiest to use. I was able to have a website up and runnign really quickly. All basic functionality that you would need in an eshop was available and ready to use.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Just the best e-commerce software. Ever. Anywhere. In the world.
Reviewed on 22/10/2019
We've developed over 50 e-commerce websites with Prestashop over the years, complex multi-boutiques,...
We've developed over 50 e-commerce websites with Prestashop over the years, complex multi-boutiques, in different languages, in different countries using different currencies ... we're pretty happy with our overall experience with the software and the company.
Pros
We have been working with Prestashop for the past 7 years, from 1.3 to now the 1.7 version. When it was the "only" great shopping cart software it was good. Now it's outstanding. A large community supports it with a lot of plug-ins that work and help market and manage the e-shop.
Cons
Prestashop is currently going through the external plug-ins to make sure that they are compatible with eath other : which is important because we've had a couple of problems with buggy plug-ins. To be faire, they are not necessarily developed by Prestashop.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Smart open source for yoru bussines
Reviewed on 20/06/2022
I am really happy user because of the possibilities.
I am really happy user because of the possibilities.
Pros
Possibilities of use. We have used the Presta for our webshop with above 10K + items.
Cons
I can't find anything right now in my mind.
Reasons for Choosing PrestaShop
I was still missing manuals and knowledge bases for work.Switched From
OpenCart- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great open-source Software
Reviewed on 10/10/2019
We are building PrestaShops since 2012 and are very satisfied with the solution. We can build...
We are building PrestaShops since 2012 and are very satisfied with the solution. We can build nearly every special feature a user would like to have.
Pros
PrestaShop is a great open source software, which allows its users to set up and build a rich online-shop to earn money on the internet. It is easy to use in the backend, it is capable of building multi-shops for more than one country and more than one language very easily and it is easy to build your own sub sites in your online-shop with the help of certain page builder modules. It is highly customizable and there are thousands of modules to choose from to make it even better and cover issues like search engine optimization, integration with email marketing tools or payment solutions to name just a few.
Cons
One thing that should be improved is the speed of the shop.
Alternatives Considered
ShopwareReasons for Switching to PrestaShop
We think that PrestaShop is the better solution for our requirements.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It feels like penguins in the North Pole
Reviewed on 31/05/2021
I've had several bad experiences with this software, but it is still a necessary tool for e-commerce...
I've had several bad experiences with this software, but it is still a necessary tool for e-commerce businesses.
Pros
It is a complete software for an online store administration (catalogs, products, details, etc). It is perfect for small businesses if total control of your store is what you are looking for. Great tool for people who are in the e-commerce business.
Cons
It is quite difficult to understand, requires a lot of previous knowledge or of an expert to help you. It is vital to read all the documentation carefully.
Alternatives Considered
WixReasons for Choosing PrestaShop
With PrestaShop, I no longer depend on third parties.Switched From
GoDaddy Website BuilderReasons for Switching to PrestaShop
It is cheaper.- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
A platform for big stores
Reviewed on 29/04/2023
I think it's a good platform if you have a big store with a complex stock and product references...
I think it's a good platform if you have a big store with a complex stock and product references and if you want a well focused interface on e-commerce environment
Pros
It's a very professional platform focused on e-commerce sites. It helps a lot if you have a big store.
Cons
It's so expensive to maintain, with a lot of resources, but you have to pay for most of them. It could be complex to understand and manage.
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
the ecommerce software
Reviewed on 16/01/2023
Pros
prestashop is a perfect software to use when it is a question of selling products virtually. the software helps to build websites too
Cons
the softwar templates building tools have to be performed
Alternatives Considered
Soundtrap- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of the easiest ecommerce platforms to use
Reviewed on 05/05/2022
It took about a week to get everything set up and tweaked to a point where I felt I could go...
It took about a week to get everything set up and tweaked to a point where I felt I could go "live." I don't think the typical user will breeze through startup without a few puzzling hours working out various intricacies, but getting a stable, functional online selling platform is, overall, pretty easy.
Pros
I think the best thing about PrestaShop is the ease of installation and guided initial setup. If you have basic CMS backend experience, you'll find setting up your store fairly easy. While they generally have a cost related to them, there are plugins available for virtually any functionality you might desire. You can set up a basic online store pretty quickly and then add functionality as you earn.
Cons
PrestaShop integrations with online selling outlets can be a bit tricky and unreliable in my experience. Upgrades with the program are not always synced with the platform that you have integrated and you can find random unexpected results when that happens.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Functionality, Large Community, Rather Simple To Use, Very Extendable , Open Source
Reviewed on 23/03/2018
Pros
After trying Magento and Woocommerce I ended up with Prestashop because the other solutions I tried were either too complicated or too simple. Prestashop seems to lie somewhere in the middle.
Before I decided on Prestashop, I did some extensive research to inspect other solutions such as Shopify, Shopware and Oxid. However, the large user and developer base as well as the massive amount of addons available for Prestashop made me switch to Prestashop.
Here is what I especially like about Prestashop:
- The backend is simple enough to get used to quite quickly
- There are a lot of amazing templates you can choose from
- it's rather easy to find Prestashop developers near you, so you're not stuck with an exotic shop system nobody understands
- Multi store/multi language functionality is integrated into Prestashop out of the box
Cons
There is a big transition from 1.6 to 1.7 which is really massive and makes it hard for new store owners. Should I use the old, but stable 1.6 or use the new and potentially incomplete 1.7?
There is a huge debate about 1.7 and it seems to split the community in half. The reason is that the new 1.7 is based on Symfony, a PHP framework that is supposed to make Prestashop development in future simpler. The problem is that switching to the newest version is like switching to a complete new shop software.
Apart from that there are some quirks that are hard to understand. E.g. why the company is based in France, yet it's not fully compliant to EU law out of the box without addons and modifications.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PrestaShop
Reviewed on 21/11/2022
This software is great for creating an online store that allows you to sell your products with ease.
This software is great for creating an online store that allows you to sell your products with ease.
Pros
PrestaShop is a great way to create a store for your business. It has a lot of features that make it easy to use and you can be up and running in no time. The support is great and the community is very helpful and active. This is a great way to get a store up and running for the purpose of e-commerce.
Cons
PrestaShop is a CMS more based for ecommerce.
- Industry: Program Development
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 4.0 /10
Prestashop is not as simple as they show, but is an option to start your online business
Reviewed on 05/07/2018
Pros
Prestashop is one of the "cheapest" options in the market to create an online shop in a short time. It has the advantage that you can choose among many predesigned templates, which are certainly very nice and allow you to show the public your products in an attractive way. You can also set up the products in an administrative panel to keep track of the number of products available, prices, you can create discount coupons and much more.
It is a complete software in the sense that you can manage the business from one place.
Cons
However, the installation, uses and features of this program are not as simple as they show in advertising. If you do not have knowledge in programming or computer science, you will necessarily need the help of a professional because there are certain functions that you will not be able to carry out by yourself.
For me was a headache to load the products in the store because the program it is not so intuitive or so practical. If you bought a basic template, little by little you will realize that you will need to buy new modules to perform some important business tasks. These modules have a separate cost, therefore the final investment is much higher than you had originally thought.
To solve a technical problem, you will also need to document a lot and have the time to do it.
I think it is a software that you can buy and use as long as you have a professional that can guide you even before you start, because otherwise you will end up losing time and money.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
A great ecommerce platform
Reviewed on 27/05/2020
It has been great, we use it daily and it has never failed us. We learn each month how to do...
It has been great, we use it daily and it has never failed us. We learn each month how to do something new and we are always trying to check on new tools to apply to our site.
Pros
I have been working with this software for a couple of years now and it has been great. You can easily find everything you need, and it is really well organized in tabs, productos, orders, clients, etc. You can select the state of each order and even set your own, this way you can keep the client inform about their order, and you can easily keep track on what orders you need to take care next.
Cons
I would like to see a more user friendly version, where you don't need to hire a developer each time you need to modify small things. Everytime we needed to change something and we found out how to and did it by ourselves, another thing starts glitching and we have to get a developer to solve it. It is great that is has so many options, but sometimes it is hard to access them.
- Industry: Internet
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
"Advanced content management system with a lot of cool features"
Reviewed on 01/05/2022
Pros
Prestashop is a great CMS for building a fully customized e-commerce website, with a simple-to-use admin interface and has advanced product inventory, etc. It also presents a variety of features for effectively organizing your store.
Cons
I think It's the best CMS tool that I've found ever. So none of the issues fall on my eyes.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
PS review
Reviewed on 22/10/2019
Pros
- ease of use
- the core is open source
- BO is clean
- it's easy to develop modules
- supports a lot of products without any performance issue
- supports many languages by default
Cons
- very unstable when it comes to updates / everything breaks every time we update
- code is still not fully migrated to symfony
- localisation : it's very difficult to found a string when we don't know where it is (theme? core? module, which one?)
- modules are not open source / we can't even test them before buying...
- lacks a lot of functionalities in the core for an e-shop (stock management is a joke, no whishlist nor comparator, real cart reminder...)
- it's almost impossible to deal with discounts because the system doesn't work sometimes, and/or is unstable, and also lacks basic functionalities (buy 1 get 1, but if we buy 2 we still have only 1...)
- bought modules don't update automatically, even when the account with addons is linked
- no "starter" theme anymore : why ?
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- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Best ecommerce for small company
Reviewed on 16/10/2019
More stable.
More stable.
Pros
- advanced ecommerce software
- good SEO template
- best UX on backend
- API
- low cost of development
Cons
- module in PrestaShop addons is very low quality
- no integration with professional solutions (eg. PimCore)
- no great SEO addons
Alternatives Considered
Adobe CommerceReasons for Choosing PrestaShop
the previous platform did not allow developmentReasons for Switching to PrestaShop
cheaper at that level of development- Industry: Banking
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Pirates
Reviewed on 26/12/2022
Pros
The integrations we're easy to put together
Cons
Not able to see my work right away after
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Open-Source Product
Reviewed on 16/02/2018
Pros
We are using Prestashop for creating the most of our E-commerce products. Open-Source Platform and existing market with plugins - are the main advantages to use Prestashop for small-middle sized projects.
Cons
After updating the version of Prestashop, some of the plugins have to be recorded because the system is alerting us that there are some errors in platform update. In case you have a lot of project on Prestashop at the same time, it consumes quite a lot of time.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Working with PrestaShop as a developer and as an e-tailor
Reviewed on 11/10/2019
We like working with PrestaShop, from both ways we are working with the software. So as well from a...
We like working with PrestaShop, from both ways we are working with the software. So as well from a developer’s vision as from an e-tailor point of view.
Pros
As an e-tailor we like the flexibility of PrestaShop as an CMS, the large community who work with the software and the way you can make use of the software.
As a developer and PrestaShop Partner we like the diversity of the product and the way we can build converting web shops for our customers.
Cons
The one thing we like the least is the assistance we get from PrestaShop themselves. Luckily the community is very active, and this solves most of our problems, but PrestaShop should have a more hands-on mentality.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Decent Online Store Option, But Has Drawbacks
Reviewed on 17/07/2019
I've got a ton of experience with running and configuring Magento, but I wanted to try PrestaShop...
I've got a ton of experience with running and configuring Magento, but I wanted to try PrestaShop simply to use something different on my own business storefront to expand my own knowledge, not to mention that Magento needs more power than PrestaShop. Although PS is easy enough to setup and get running, it lacks a few features which I would consider "standard" by today's terms, not to mention that there is also a serious lack of free/opens source plug-ins available for it like Magento has, which includes things like themes. Overall, the store does its job and works well once all the modules are in place, but In the grand scheme, I would consider PrestaShop as a stepping stone to something bigger and better like Magento or more.
Pros
Prestashop is for the large part, free to use, and pretty easy to setup and maintain. Most website hosting companies have a single-click installer for it, making getting started easy. Creating categories, products and advanced products is all very easy with very nice menus and layouts, and the default theme is surprisingly useful. Prestashop also comes with many of today's standard features built-in.
Cons
The cost of the add-on modules for PrestaShop is ridiculous, and so is the platform's reliance on those modules. There is no way to do anything except free or basic flat-rate shipping unless you spend considerable monies on buying realtime rates modules for EACH shipper, or subscribing to a third-party app that combines and does the checking in a single package, which is costly. Accessing anything except the software's basic features can be incredibly clumsy as well.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
it a great program to star an e-commerce business
Reviewed on 01/08/2018
professional tools because it's a very common tool that every e-commerce business use.
professional tools because it's a very common tool that every e-commerce business use.
Pros
It's an easy to use program, friendly UX, responsive, it covers all the basic needs for a basic e-commerce business, great library of admins to upgrade your business
Cons
It's slow, you have to save your progress several times because not always saves what you do, not that prewar web templates.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One of the best user-friendly free shopping cart software
Reviewed on 08/11/2016
I've started using the PrestaShop around 2 years ago and I'm still into this system.
The...
I've started using the PrestaShop around 2 years ago and I'm still into this system.
The experience with the system I got during all this time and throughout my several projects is enough to write ah honest review about the system.
Starting with the advantages, the biggest advantage of the PrestaShop is its huge support community which is the best ever help a developer can dream of. Discussion boards with active users make a big difference. Furthermore, one of the biggest advantages is also the administration panel of the PrestaShop which is way easy to use than say other competitor platforms. What's more important for me is the extended functionality and efficiency. The function ility is far more than any user would ever think to want to have on their websites and as for efficiency, PrestaShop is lightweight and well optimised, thus not loading the servers.
As for the disadvantages, there are of course some. The biggest disadvantage is that most of the most useful functionalities require the additional investments to have installed in my PrestaShop. What I also noticed, in a case of big products quantity, Prestashop does not function as well as it initially did.
To conclude, PrestaShop is good for starting the e-commerce. The system works well with medium or a small number of products, but PrestaShop's efficiency, when there are 100 products isn't any better than when there are 1000. Overall, I would suggest this to the beginner in e-commerce users.