--- description: Learn how ConnectWise PSA can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ConnectWise PSA. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ConnectWise PSA Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [ConnectWise PSA](/software/100721/connectwise-manage) # ConnectWise PSA Canonical: https://www.getapp.co.uk/software/100721/connectwise-manage Page: 1 / 12\ Next: [Next page](https://www.getapp.co.uk/software/100721/connectwise-manage?page=2) > ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups. > > Verdict: Rated **4.1/5** by 273 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ConnectWise PSA Billing \& Invoicing: Use ConnectWise PSA's smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system. Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool. Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices. Reporting \& Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise PSA to generate reports on whatever you want. ITIL Processes Automation: Use ConnectWise PSA to automate the full range of ITIL process, including: incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 273 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Automated Routing - Availability Management - Backup and Recovery - Billable Items Tracking - Billing & Invoicing - CRM - Capacity Management ## Integrations (64 total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... and 49 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) - [Professional Services Automation Software](https://www.getapp.co.uk/directory/331/professional-services-automation/software) - [MSP Software](https://www.getapp.co.uk/directory/645/managed-service-providers-msp/software) - [IT Management Software](https://www.getapp.co.uk/directory/771/it-management/software) ## Alternatives 1. [N-central](https://www.getapp.co.uk/software/1999255/solarwinds-n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.getapp.co.uk/software/109249/solarwinds-msp-rmm) — 4.3/5 (194 reviews) 3. [SuperOps](https://www.getapp.co.uk/software/2050597/superops-ai) — 4.6/5 (65 reviews) 4. [Atera](https://www.getapp.co.uk/software/102017/atera) — 4.5/5 (446 reviews) 5. [IT Glue](https://www.getapp.co.uk/software/113707/itglue) — 4.6/5 (331 reviews) ## Reviews ### "A Solid Company" — 3.0/5 > **Stephen** | *2 June 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I think the ability to have tools under one roof helps to establish the integrations and work processes. The consultation is definitely a must and and helped to aid us throught the transition. > > **Cons**: The UI design is not great. It needs working on. They bought a lot of products and everything is always in development. I can see the potential, but it's a waiting game. > > Overall, not bad. plenty of documentation, although some is outdated. I'm familiar with the PSA now, however, each department has its own use case, so be sure to work with the department and apply the correct procedures. ----- ### "When configured correctly, CW PSA is clutch" — 5.0/5 > **Cassie** | *18 November 2024* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: I like how focused ConnectWise PSA is around finance reporting. The system is built in such a way that when configured properly, you can get very detailed reporting on agreement and project profitability. > > **Cons**: I don't feel like they've added many new features in the past couple of years. I understand they've been working on Asio for some time now and I'm looking forward to see what that will bring. > > I've used ConnectWise PSA for over 10 years, and now I am a CW consultant. I've helped hundreds of MSPs find the value in their PSA by configuring it in the best way possible for their business. ----- ### "Inflexible Software" — 2.0/5 > **Joel** | *2 May 2025* | Computer Networking | Recommendation rating: 1.0/10 > > **Pros**: They have good training materials to help learn the software. > > **Cons**: The software is not flexible. You have to run your workflow how the software is designed. Also to get useful data you have to use many additional add-ons. ----- ### "A great solution to combine all the needs of an MSP" — 5.0/5 > **Warren** | *16 May 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: We primarily purchased Manage for its Ticket facility. It now integrates all of our departments, including finance, support, sales and procurement. > > **Cons**: Most of the gripes over the years, have been resolved to be honest, though regular updates. In terms of pricing, it's not the cheapest out there. But it does the job well. I guess the support has been better in the past. More often that not now, if you get a problem, it's rarely a quick fix. It has to get escalated etc. > > We signed up with Manage over 12 years ago and have never looked back. It is constantly being improved, it links our RMM tool with the CRM capabilities and provides all of our staff with their base Software to be running day in, day out. ----- ### "Connectwise Suite for MSP" — 5.0/5 > **Nicholas** | *5 November 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I love how much you can do in this software. I feel like everything you need is in connectwise manage and its a great way to keep an MSP's cost down by adding this to complete everything you need from sales to tickets to project portals. > > **Cons**: The support can be a bit off most of the time its guesswork. Which is done by the IT person usually first but the chat option can be tiresome sometimes. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.co.uk/software/100721/connectwise-manage?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/100721/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data