Zoho Billing Reviews

Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves

The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers.

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

I appreciate multiple integration capabilities.

Having to purchase different packages of features that should already be included

Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.

Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.

I like the fact that my customers have the ability to log in and update any info for themselves at any time (client portal)

I wish that this product would integrate with my routing software. (Jobber). That way I can save time and not have to manually transfer customer info to my other software (jobber)

-extremely powerful
-subscription renewal an excellent feature

-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin

- Provide automation
- Easy to integrate with our product
- Customer services are good

- Sometimes the system gets buggy
- All the options are not there which is in Zoho invoices
- Customer services are only via email, chat or direct phone lines are not that responsive

We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly.

We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding.

The program provides a lot of value for what you pay. Setup with straight forward it's easy to use on a day to day basis.

There are times where making changes/updates is more difficult then it should be which can be frustrating.

Helps me stay organized within my small business. Works as an accounting feature for me as well in regards to some of the reporting. Very intuitive with ability to customize everything, including branding. LOVE!

I really do not have any cons to this software!

Was much better than Chargify or Recurly, as there was no % taken from the subcription.

The fact you couldn't embed/create your own hosted pages using Zoho Subs without a long form

I have found it easy to setup and use and the interface is well laid out and intuitive.

Have problems with some of the payment gateway solutions and not integrating well. But that may well be due to the limitations of Paypal

I am satisfied for my journey with ZOHO.

Support and its timezones.
No prompt responses when urgencies.

it has many options by default which i required, easy to use..

After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription.

Good support
Good software integrated with other payment system like Gocardless, Stripe, etc.
Full solution with their Zoho CRM

More detailed dashboard with more stats.

Like all the options available and easy to use

Can't think of any reason right now but will let you know

I really like the system and the features. Easy to use and I adapted very fast.

Perhaps more options for communicating with the client, in addition to sending e-mails.

It does what it needs to do without being a hassle, although it will bug from time to time. The interface is friendly and quite easy to use. We use this internally for recurring subscriptions and so far, no major issues have been brought up.

Whenever we run into an issue, we contact their support team and the responses are great. The issue is that they take time (which to a certain extent is understandable) to answer. I believe that this is due to Zoho themselves and not this exact software.

This tool is capable of much. I use it in everyday work, studying analytics. But he copes with many tasks in an automatic mode. This is an assistant you can trust. He will do all the work and do not have to constantly adjust it.

Security, of course, first of all, but with authorization in your personal cabinet you need to do something. To tolerate it further simply it is impossible. Through time to come it is possible only with the third attempt.

Zoho Subscriptions is easy to start, especially if you're already in the "zoho software ecosystem". You can create a new Product and define your Plans, and have them ready for clients all within an hour. The "hosted pages" keeps all the tricky technical aspects including customer & billing info off of your application/site.

Like most Zoho products it has a slightly "unpolished" feel to the UI, but the features are all there.

Integration with Zoho Books and Zoho CRM, test environment

It took a while to get setup, when we set it up we didn't find much resources available to help us implement.

Zoho Subscriptions is probably the most effecient and cost effective way to handle subscription based products for anyone that doesn't have that ability built into their site/systems already. I researched a lot of companies and Zoho was the cheapest overall, and while they lack in some areas, they make up for it in their cost and willingness to help.

I wish that some of the more advanced features were available as add-ons to lower plans. I also wish they had some better ways to integrate with a company's existing website/domain, as well as some type of page builder or form builder to help in that regard too.

It was easy to use and has many very nice features. I actually did like the software just do not ty to ever cancel

They charged me for two consecutive years after I had cancelled and I had to despite it with my CCrd company. What a scam. they never answer the phone and it takes days to get a call back