Housecall Pro

4.7 (2,817)
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Field service management app

Overall rating

4.7 /5
(2,817)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.7/5

95%
recommended this app
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2817 Reviews for UK Users

Jeremy
Jeremy
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Housecall pro for cleaning company

Reviewed on 04/09/2024

Very positive as the app did the best with setting up house calls to be able to get the house...

Very positive as the app did the best with setting up house calls to be able to get the house cleaned inside and out

Pros

The software is very easy to use and it allows that's to customize each order specifically to the house is going to

Cons

The only time I can say about it is I wish there was more to do with that

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Compared to other applications, this is really the best application.

Reviewed on 02/07/2024

After moving recently, I updated my business address in my profile a couple of months ago. However,...

After moving recently, I updated my business address in my profile a couple of months ago. However, during this update, some profane words were mistakenly entered into the license box and saved. Consequently, every PDF invoice sent to customers now displays these profane words at the bottom. HCP informed me they cannot determine the exact date of the change or provide copies of emails sent to customers during that period. This complicates how I can manage disclosure to affected customers, especially since not all of them check the PDFs. It's baffling that HCP lacks email history retrieval capability; this raises concerns about using Twilio in the future. While I take responsibility for the profanity's origin, it was HCP's system that propagated it to customer emails, potentially exposing them to legal liability. If a customer does view the PDF, I will promptly provide them with HCP's contact details."

Pros

Ideal for new companies aiming to go paperless.
I've never seen such an innovative application before. I recommend it to everyone
I'm sure anyone will use this app and not regret it. It's the best choice.

Cons

HCP is shifting focus towards marketing, moving away from serving professional clients to targeting warranty companies.
There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms.
My main grievance: Emails sent to clients are done through HCP without providing the pros with copies of what's been sent. This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days

Adam
Overall rating
  • Industry: Farming
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible company

Reviewed on 20/08/2024

Horrible company

They want to lock you in on monthly contract and not give you a way out .

These...

Horrible company

They want to lock you in on monthly contract and not give you a way out .

These guys robbed me for 1600$ before I caught on.

Keep an eye on your credit statement after talking with these guys .

Pros

The sneaky sales teams ability to snatch dollars from
My account .

Cons

The sneaky sales tactics by their team.

Alternatives Considered

Jobber

Reasons for Switching to Housecall Pro

I did not Jobber is simple and honest
Rondell
Overall rating
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rondell steele

Reviewed on 10/11/2024

Great they helped me along the whole way

Great they helped me along the whole way

Pros

The payment process was great I was able to make good
Money

Cons

Nothing to not like everything was clear cut and they even call to help you

Charity
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super friendly and helpful

Reviewed on 29/03/2024

Pros

The staff is incredible and provides a really comprehensive yet efficient demonstration, to start with an then blew my mind with how simple and straight forward the software is, all the whole tending to so many needs that come with being in the cleaning industry.

Cons

So far, the only thing I don't like is that I didn't hear about it sooner!

Alternatives Considered

CleanGuru
Tiffany
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Would Recommend

Reviewed on 27/09/2024

Excellent, I would recommend this product. It's changed my small business.

Excellent, I would recommend this product. It's changed my small business.

Pros

The billing systems makes it easy to see who has paid and who is past due.

Cons

The don't like the credit card fees to accept payments

Isaac
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Consolidated Payment Solution.

Reviewed on 16/04/2024

Housecall Pro has elaborate invoicing solution for companies.

Housecall Pro has elaborate invoicing solution for companies.

Pros

Housecall Pro has incredible billing procedures that maintains accountability.

Cons

Housecall Pro is ideal and fruitful in managing payments.

Baltazar
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bad services

Reviewed on 14/08/2024

The worst company that does not value its clients. When you hire this company to make a website,...

The worst company that does not value its clients. When you hire this company to make a website, they never do it the way they want it. After 2 months, the website was never made. They were always staggering with the managers. It is never true. They are never there on the appointments they schedule. They leave you waiting and they don't even have the kindness to call. Oh, excuse me. You have to beg them to help you. It is the worst and most terrible company there

Pros

I didn't like anything, it's a terrible company

Cons

has the worst customer service the worst staff i have ever seen they are never there to help their customers

Tim
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Credit Card Disputes Won but money being withheld

Reviewed on 09/04/2024

Pros

At this point nothing. I do not like any company or person withholding money that belongs to me.

Cons

After winning credit card disputes Housecall Pro took it upon themselves to withhold depositing my funds which total over 4,000 dollars. They are withholding my money and could would not provide a reason when I started recording the call. They told me to contact there legal department. Funny thing is the record all calls. Best to find a company that actually wants you to succeed.

Avery
Overall rating
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

They keep spamming me

Reviewed on 09/11/2024

So frustrated with this company. They keep calling even after they assure me that I will no longer...

So frustrated with this company. They keep calling even after they assure me that I will no longer be on their call list, even last time I demanded that they remove me from their database and they didn't.

Pros

I think it worked when I used it, but it wasn't for me. Now they won't stop calling me no matter what I do

Cons

They keep spamming me. I can't get them to stop calling no matter what I do. It's been 5 years and they still keep calling meit's been 5 years and they still keep calling me

Zach
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Housecall Pro Does it All!

Reviewed on 26/09/2023

Houscall Pro is one of the top scheduling software options out there!

Houscall Pro is one of the top scheduling software options out there!

Pros

Housecall Pro is great for being able to see the whole schedule and be able to dispatch jobs with no issues. I also enjoy the invoice feature that allows you to be able to take payment via the software.

Cons

When you are booking a job on Housecall Pro it does take a bit longer with multiple pages.

Response from Housecall Pro

Hi Zach, Thanks for the review! Glad to hear you are enjoying Housecall Pro and that it is helping you be able to see the whole schedule and dispatch jobs with no issues! As well as ease with getting your customers invoiced and getting you paid! We would love to hear more on your feedback around the multiple pages with booking and what other features you would like to see, if you can email us at [email protected] with your company name, login email and phone number! Hope to hear from you soon! Have a great day.

Antonio
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Housecall Pro has made managing my home service business so much easier!

Reviewed on 26/12/2023

Pros

The scheduling and invoicing features are a game-changer for me.

Cons

I wish the mobile app had more customization options for my business needs.

Response from Housecall Pro

Hello Antonio! Glad to hear that Housecall pro has made your business easier. That you are enjoying the invoicing and scheduling features. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Michael
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst sales team - 0 responsibility

Reviewed on 29/07/2024

Sales team doesn't do what they proposed.

Sales team doesn't do what they proposed.

Pros

I used to work with Housecall Pro before, decent product.

Cons

3 moths ago I received a marketing call from Housecall Pro to go through their demo session in exchange of Amazon card. Spent my time, never received what was offered, already received 5 more calls trying to sell me again. That's the worst start of any relations possible and they never tried to fix that.

Alternatives Considered

ServiceTitan and Jobber
Meagan
Meagan
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Housecall Pro for Professionals

Reviewed on 25/06/2023

Pros

Scheduling appointments, billing and invoicing, and payment processing are done easily and comfortably from my phone.

Cons

Nothing to dislike here! Housecall Pro is an excellent software program.

Response from Housecall Pro

Thanks for the review! Happy to see you are enjoying it and its helping your business! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Carter
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great management system!

Reviewed on 22/05/2024

Pros

One of the most well oiled FSM machines on the market.

Cons

Their merchant services partnership is a little bit of a scam, but most are with these all in one systems.

SAROJBEN
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Review of Housecall Pro

Reviewed on 15/05/2024

Pros

Housecall Pro has a successful integration within our QuickBooks Platform where we can communicate with customers regarding payment, invoicing, and scheduling matters.

Cons

Least likeable feature is tailored around is its lack of ability to add customizable features around invoicing and reporting needs.

Brandon
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Robust in some ways, not so much in others

Reviewed on 26/09/2023

Pros

Ease of scheduling and field staff accessibility.

Cons

Reporting, billing, quickbooks connection.

Response from Housecall Pro

Hey Brandon, thanks for the review! We are happy to hear that you find the ease of scheduling and the tech accessibility good! We would like to hear more about the reporting, billing and quickbooks connections that you don't like or find helpful! We would also like to hear about the ways we are not robust for you, if you could email us at [email protected] with your company name, login email and phone number! Wanted to see how we can help here, look forward to speaking with you. Have a great day!

Arpan
Overall rating
  • Industry: Events Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Complete Home Maintenance and Repair Solutions with Housecall Pro

Reviewed on 06/05/2023

Housecall Pro is an all-in-one business management platform designed to streamline the operations...

Housecall Pro is an all-in-one business management platform designed to streamline the operations of home service businesses. Its web-based app and mobile companion app make it easy for technicians to communicate with customers, access customer information, and create detailed estimates, invoices, and job schedules. One of the standout features of Housecall Pro is its user-friendly interface for both technicians and customers, with digital signature capabilities for faster processing. The interactive timeline feature allows businesses to easily access past job records and customer profiles, while automated payment processing reduces errors and saves time. The automatic syncing between the mobile and web applications ensures technicians stay organized, even without access to a computer in the field. Housecall Pro is an ideal solution for small, growing businesses seeking to manage their operations more efficiently and effectively.

Pros

Housecall Pro is an excellent all-in-one software for small business owners and service providers. It provides a wide range of features that make running a service business easier than ever before. All the essential tools come together to make scheduling, invoicing, payments, customer management and more as easy as possible. The app has been designed with ease of use in mind and it’s intuitive user interface allows users to get up to speed quickly. Housecall Pro is an impressive tool that can help streamline any service-based business. Highly recommended!

Cons

Users can easily look up past job records during subsequent visits or follow up conversations through an interactive timeline feature within each customer profile.

Response from Housecall Pro

Wow thanks for this review! Really glad to hear that we are aiding in streamlining your business!!! If there is any other feedback or support needed, don't hesitate to reach out to me via [email protected]. Thanks again and have a great day!

Viraj
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The expert tool for businesses when it comes to servicing and scheduling services for...

Reviewed on 14/06/2023

I used this in our company for our HVAC service and repair calls from customers and I liked the...

I used this in our company for our HVAC service and repair calls from customers and I liked the in-build tools and various options under one platform. Don't have to make multiple calls to receive, schedule, and dispatch for ONE service.

Pros

This is best suited to very small to medium to large companies that provide HVAC repairs/services to customers. It has all the tools you need to Schedule, assign, dispatch, and notify customers among others.

Cons

The accounting module takes some get used to and to setup the initial data in the software can be made easier.

Response from Housecall Pro

Thanks for the review! So glad to hear that you are enjoying the software! We have some exciting things in the work regarding accounting and bookkeeping! Feel free to reach out to [email protected] if you have any other feedback or comments! Have a great day!

James
Overall rating
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

House call Pro use

Reviewed on 13/11/2023

Pros

Housecall Pro stands out as a robust business management solution for home service professionals

Cons

However, users may find the cost relatively high depending on their business needs

Response from Housecall Pro

Hey James! Thanks for the review! Happy to see you are enjoying it and its helping your business and its ease of use If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Nyashadzaishe
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

amazing

Reviewed on 29/11/2023

Pros

the fee is very affordable, and it's value for your money.

Cons

the chat bubble option is just there for aesthetics. they take forever to assist if at all.

Response from Housecall Pro

Thanks for the review! Happy to see you are enjoying it and its helping your business we are always adding to our customer service team to make sure you get the assistance you need ! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

I can now focus on my clients without worrying about scheduling thanks to Housecall Pro

Reviewed on 13/07/2023

Pros

The ability to track and manage my schedule from anywhere, thanks to the mobile app, has been a game-changer. Cant reccommend enough

Cons

I'd appreciate more in depth reporting to gain insights into appointment data, such as appointment durations

Response from Housecall Pro

Thanks for the review! Happy to see you are enjoying it and its helping your business! We are working on more reporting to make sure our pros have more information to action on. If you have not already, be sure to check out our product roadmap and signup for our newsletter. There we have updates on what is being worked on and new releases. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Verified Reviewer
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfied Customer

Reviewed on 01/11/2023

Housecall Pro simplifies organization of my current work orders

Housecall Pro simplifies organization of my current work orders

Pros

I like everything about Housecall Pro diversified options.

Cons

I like everything about Housecall Pro diversified options.

Response from Housecall Pro

Thanks for the review! Happy to see you are enjoying it and its helping your business and all of Housecall Pro's options. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Sourabh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Field Service management App

Reviewed on 16/05/2023

It has all the best features for a home service business in one and it also has access to the...

It has all the best features for a home service business in one and it also has access to the Housecall consumer booking app.

Pros

It has good features like Job Scheduling with a GPS tracking system, payment processing, automated receipts and invoice etc.

Cons

There is no chance to use HCP to create contacts that are legally binding.

Response from Housecall Pro

Thanks for the review! Glad scheduling, payments, and invoicing are working for you all! We are working on some things to help with the contract piece. Right now there is the ability to have your terms and conditions imbedded into each invoice and estimate, signature capture before and after the job, and some line item modifications we can do. Feel free to go to the help center, chat into the blue chat bubble, or email me at [email protected] to learn more options for that issue. Thanks again for the review and have a great day!

jawad
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Schedule with a Housecall with a Pro

Reviewed on 27/10/2023

Very friendly user and has multiple functions

Very friendly user and has multiple functions

Pros

The integrated system connecting employees with customers

Cons

needed more than the two-week trial to navigate everything.

Response from Housecall Pro

Thanks for the review Jawad! Happy to see you are enjoying it and its helping your business by scheduling, connecting with customers and employees! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!