Worldpay Reviews

Worldpay supports a variety of payment options, making it easy for businesses to accept payments from customers no matter how they prefer to pay. Worldpay uses advanced security measures to ensure that all transactions are safe and secure. This helps businesses protect themselves and their customers from fraud and other security threats. Their use interface is very friendly. That makes it easy for businesses to set up and manage their payment processing system. So far we didn't face any configuration issues. Not only that but also Worldpay offers customizable options that allow us to tailor the payment processing system to our specific needs.

Nothing to complain but they have some limited customer support. They may not always be available when we needed.

The layout for Worldpay's IQ Portal is very user friendly. The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful. You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works.

I use the chat function often if I need help from Worldpay support, however sometimes the chat icon is red instead of green. i understand that that means chat support is unavailable, however oftentimes the icon is red during normal business hours. With this in mind, it might be nice to add some text as you hover over the red icon that gives a reason for chat support being unavailable in that moment. Additionally, I usually receive pretty good support, however there have been times when my support experience has been less than satisfactory. Sometimes the agent that I'm chatting with doesn't really know the answer. It can sometimes feel like I'm speaking with somebody who is as familiar with the portal as I am, when I'm actually looking for an expert to answer my questions confidently.

My machine went down after the first time used.

I used my machine one time. On my second attempt the machine
became unrecognized.. which means you have to get a new machine.
I contacted the number on the back of the machine. I spoke with the customer service person. I advised the CSR that my IT department
had given me a machine that was originally assigned to another branch in our business. I gave the CSR the information about where it was originally assigned and where the equipment was installed. I went through some trouble shooting steps the CSR walked me through.
I was advised that the machine had to be replaced. In the process of
locating the equipment in World Pays system, I made it clear where the
equipment was being used. We went over where to send the equipment in the end. I had not received the equipment after a couple of weeks. I followed up with the company asking where we were at in me getting the replacement equipment. I was given a tracking number
by the World Pay CSR and while we were on the phone i tracked the
package, because I was advised they did not do this. Which I thought was lacking in assisting me find the equipment. I discovered they sent
the equipment to the wrong location. This is an example of the initial CSR not listening to the customer and inputting the correct information, so I might receive the equipment where it was needed.
I advised the CSR that the simplest way to resolve my problem was to email me a shipping label and I would get it to the correct person
so the equipment could be forwarded to where it was needed. I was
advised that someone would contact me within 24-48 hours. I was
contacted by the CSR within 30 minutes by telephone. To my surprise
their resolution was for me to handle getting the machine to my location. The equipment with shipping I am sure would cost less than
$10-15 dollars either sending it ground or USPS. I commented that I was not happy with that resolution. The mistake was not mine. Yet, I was tasked with correcting the issue. As a customer, I find the incompetence of documenting and forwarding the equipment to the wrong location unacceptable. Only to tell me it was my responsibility
to correct their mistake in paying for the shipping. I find this an example of Terrible customer service, Especially for such a new customer.

Very easy to take phone payments, just enter the relevant information and click send. Email confirmations also mean fewer customers phoning up to query payment progress.

Updating shopper emails if you are given an incorrect one can be finicky, but is very rare and doable if you know how to do it.

Nothing could not say a good thing about them. Most frustrating experience I ever had in business in the last 24 years

Everything was a shambles and unprofessional from the start. Incorrect billing. Poor customer service I wouldn't even call it that as it's not a service provided to the company. Very bad reps sent to set up would have rather given my information to a cocker spaniels than the person who set us up. Incorrect allocation of funds to the wrong account couldn't even get the company name right

World pay was easy to use with a high volume office. It made processing payments very easy. It took a few clicks to process a payment. The system has the ability to save information in a safe and compliant manner so that patients wouldn't have to continuously get out a credit card for us to run a payment.

The software did not integrate with Platinum, so you had to open it in a web browser to use it. Then you could process the payment. You did have to manually enter the payment into the EHR ledger after you took the payment.

I have no pros to give. this has been a horrible experience.

The swipe reader was not easy to setup. Worldpay does not have good communication.