Peek Pro Reviews

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785 Reviews for UK Users

- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A wonderful Tour operator software
Reviewed on 07/01/2023
Peek is simple to use. They provide excellent customer support, which was very helpful when I was...
Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.
Pros
I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to Wayanad. We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.
Cons
Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Peek Pro for a Treck and Hikeing company
Reviewed on 04/01/2024
Pros
It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing.
Cons
As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected.
Alternatives Considered
FareHarborReasons for Switching to Peek Pro
the services provided like the texting service, as well as the design elements made me fell like Peek Pro would be the better option for us.- Industry: Fishery
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
NO Customer Service/ Always down!
Reviewed on 18/03/2024
Dissapointed and it will take alot to get us to remain a customer. I just hope others get to read...
Dissapointed and it will take alot to get us to remain a customer. I just hope others get to read this. But i doubt it because they redirect all negative reviews to make themselves look good.
Pros
Peek pro used to be amazing. Those days are gone. Customer service is non existent.
Cons
Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind other tecnology.
Response from Peek Travel
Hi Wendy, we appreciate you bringing these issues to our attention. We're sorry to hear that Peek Pro hasn't met your expectations. Your feedback is crucial in helping us identify areas for improvement. Don't hesitate to get in touch with our support team at [email protected], and we'll do our best to address your concerns promptly.
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excited to use Peek!
Reviewed on 21/02/2024
Pros
I just setup my business with Peek, and the onboarding supper I received from [sensitive content hidden] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations!
Cons
I put in a bunch of feature requests w/ [sensitive content hidden] that I'd love to have reviewed!
Response from Peek Travel
Hi Lilia, glad to hear you're pleased with the onboarding received from our account manager. We are delighted to work with you as well.
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A truly turn-key product!
Reviewed on 02/12/2023
Pros
The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.
Cons
No cons at this time, this is our second business integration of the Peek Pro platform.
- Industry: Photography
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 2.0 /10
Jury Is Still Out
Reviewed on 12/02/2024
My overall experience is that this product is not very user-friendly and extremely time consuming...
My overall experience is that this product is not very user-friendly and extremely time consuming and laborious to use.
Pros
I like that you can have variations to your product
Cons
It is very cumbersome to use and the portal is confusing at best.
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Switching from FareHarbor was Easy!
Reviewed on 04/11/2023
Great experience and we look forward to working with Peek now and into the future.
Great experience and we look forward to working with Peek now and into the future.
Pros
Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek.
Cons
Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Overall Good Product
Reviewed on 09/03/2024
Pros
Ease of product setup. Overall functionality of the software.
Cons
Multiple excursions booked across multiple days with only show up on the calendar on the very first day of the booking. It would not show up for the rest of the days which often led to overbooking.
Response from Peek Travel
Hi Dennis! Happy to hear you got great results on your first day using our features, our product feed widget is great for that! We can't wait to hear more.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great People To Work With
Reviewed on 25/01/2024
[sensitive content hidden] were the best.!! Answered all questions
Fixed whatever we felt needed...
[sensitive content hidden] were the best.!! Answered all questions
Fixed whatever we felt needed fixing.
Excellent follow up
Pros
Customer service was excellent during the set up
Cons
Nothing everything was great don't have any complaints
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We Love Peek Pro!
Reviewed on 27/03/2024
Pros
Peek Pro offers seemless integrated booking with Wordpress making is as easy as possible for our users to book trips via our website. Their team is also fantastic. Our account manager Josmary was an invaluable resouce to making our trips book more and become more profitable.
Cons
There's not much to say here. We're overal very happy with their product!
Response from Peek Travel
Hi Martin, we're delighted to hear that you're finding Peek Pro useful, and it's fantastic to see that you're making the most out of our features. Josmary also enjoys working with you and your team!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Onboarding
Reviewed on 05/12/2023
Pros
The customer service is excellent. Questions are answered and solutions implemented quickly
Cons
I still don’t understand the fee system completely.
Alternatives Considered
FareHarborReasons for Switching to Peek Pro
The people who talked with me were not pushy and worked within my timeline- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Peek PRO - Bike Shop
Reviewed on 28/05/2023
Pros
Peek is very easy to use and the onboarding process was easy and simple!
Cons
I haven't had any issues so far, and I don't foresee much of any in the future.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feed back after launch
Reviewed on 15/05/2023
Great overall. Real people (not automated) customer service is the strongest selling point to your...
Great overall. Real people (not automated) customer service is the strongest selling point to your platform 100%.
Pros
Customer support is the best in my opinion. In particular a huge shout out to [sensitive content hidden] based out of Chile who was a massive help with tweeking, building and launching the website. She deserves a raise!
Cons
Some inflexibilities with how gift cards can be promoted and used by the customer. Also there is no peek widget to be able to connect live reviews from tripadvisor or google review.
Reasons for Switching to Peek Pro
I have used itbefore with another company and liked its functionality and customer service.- Industry: Automotive
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best booking software to integrate with your website!
Reviewed on 12/03/2024
Pros
Their customer service is amazing. [sensitive content hidden] educated me on how to use the platform super well. She is very smart and sincere and she follows up with you all the way! Also the look of the software is very attractive.
Cons
Their is nothing I did not like. I haven’t found any cons.
Response from Peek Travel
Hey Minasse, thank you so much for your kind words! We are happy to hear that from your account manager. Feel free to keep reaching out any time.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Hard pass here
Reviewed on 29/11/2023
Really wish i never heard of this company.
Really wish i never heard of this company.
Pros
The marketing is good bit not good enough
Cons
The payment processing is awful. And they dont seem to care about getting it fixed. I'm current waiting for 2 week on a payment that should have been here already.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Peek Pro A+
Reviewed on 01/03/2024
Pros
Easy rollout and fantastic training makes this a no brainer.
Cons
Some of the interface can feel a bit vanilla
Alternatives Considered
BooqableResponse from Peek Travel
Hi Eric, we're genuinely grateful for your positive review of Peek Pro. We'd suggest visiting the helpdesk often, our support team is constantly providing training so you can get the best out of Peek Pro.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loaded with features. Nearly plug and play.
Reviewed on 02/03/2024
So far so good. Clearly will allow us to book more efficiently. As a customer I've used Peek to...
So far so good. Clearly will allow us to book more efficiently. As a customer I've used Peek to book shuttles. Works well.
Pros
Simplifying booking for our customers and our staff. All the information, most commonly asked questions are in front of customer and staff. No unnecessary chatter.
Cons
Some of the setup bits are not obvious. They are there but require some digging.
Response from Peek Travel
Hey Quoc! Thank you for taking the time to share your feedback with us. We are constantly working on simplifying booking for customers and staff so we are thrilled to hear that from you.
- Industry: Sports
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love Peek Pro1
Reviewed on 05/02/2024
Pros
Convenient booking for my wing foiling school
Cons
It is not integrated on my Shopify account so it's a second system, to track for taxes and revenue
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love Peek Pro!
Reviewed on 11/07/2023
Pros
Simplicity and mobile use. The calendar is very easy to use.
Cons
Not sure what needs to be improved. Either than reducing my calendar view in rentals to “view booked dates only”
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product!!
Reviewed on 21/06/2023
Only having used it for one weekend, it remains to be seen but so far yes.
Only having used it for one weekend, it remains to be seen but so far yes.
Pros
The streamlined efficiency and the fact that the employees can be on the same page is amazing.
Cons
Widgets are a complex process to me. Not being trained in computers, luckily I had [sensitive content hidden] to set it up for me.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome software
Reviewed on 18/08/2023
Amazing
Amazing
Pros
User friendly . [sensitive content hidden] was a great instructor .
Cons
None it is a great software . Looking forward to using it .
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Accessible Software for any DIY Business Owner
Reviewed on 06/09/2023
Very seamless - the team was great to work with and we felt supported from beginning to end.
Very seamless - the team was great to work with and we felt supported from beginning to end.
Pros
Easy to use. Like that you can add pictures to individual line items.
Cons
Some limitations on the type of appointment setting
- Industry: Hospitality
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 20/09/2023
So far its been great
So far its been great
Pros
Option to have two boat rentals at one location
Cons
The app is not very good, lacks in features compared to desktop
- Industry: Sports
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just went live
Reviewed on 10/07/2023
Good so far
Good so far
Pros
Specific to my Kayak Training and Rental Business
Cons
Needs to be handle multiple days event without user intervention.
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Peek is the best!
Reviewed on 14/02/2023
My overall experience has been amazing. I know that with the help of Peek Pro I will be able to...
My overall experience has been amazing. I know that with the help of Peek Pro I will be able to generate more revenue and give my customers piece of mind that they are booking through a secure software.
Pros
What I like the most about this software is that is an all in one place to receive bookings, promote products, and even pull reporting for tax purposes.
Cons
There is nothing I do not like about this software.