Peek Pro

4.7 (785)
Write a Review!
All-in-one solution for tour and activity operators

Overall rating

4.7 /5
(785)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.7/5

94%
recommended this app
Sort by

785 Reviews for UK Users

Sinto
Sinto
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A wonderful Tour operator software

Reviewed on 07/01/2023

Peek is simple to use. They provide excellent customer support, which was very helpful when I was...

Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.

Pros

I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to  Wayanad.  We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.

Cons

Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.

Casey
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Peek Pro for a Treck and Hikeing company

Reviewed on 04/01/2024

Pros

It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing.

Cons

As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected.

Alternatives Considered

FareHarbor

Reasons for Switching to Peek Pro

the services provided like the texting service, as well as the design elements made me fell like Peek Pro would be the better option for us.
Wendy
Overall rating
  • Industry: Fishery
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

NO Customer Service/ Always down!

Reviewed on 18/03/2024

Dissapointed and it will take alot to get us to remain a customer. I just hope others get to read...

Dissapointed and it will take alot to get us to remain a customer. I just hope others get to read this. But i doubt it because they redirect all negative reviews to make themselves look good.

Pros

Peek pro used to be amazing. Those days are gone. Customer service is non existent.

Cons

Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind other tecnology.

Response from Peek Travel

Hi Wendy, we appreciate you bringing these issues to our attention. We're sorry to hear that Peek Pro hasn't met your expectations. Your feedback is crucial in helping us identify areas for improvement. Don't hesitate to get in touch with our support team at [email protected], and we'll do our best to address your concerns promptly.

Lilia
Overall rating
  • Industry: Events Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excited to use Peek!

Reviewed on 21/02/2024

Pros

I just setup my business with Peek, and the onboarding supper I received from [sensitive content hidden] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations!

Cons

I put in a bunch of feature requests w/ [sensitive content hidden] that I'd love to have reviewed!

Response from Peek Travel

Hi Lilia, glad to hear you're pleased with the onboarding received from our account manager. We are delighted to work with you as well.

David
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A truly turn-key product!

Reviewed on 02/12/2023

Pros

The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.

Cons

No cons at this time, this is our second business integration of the Peek Pro platform.

Ronnie
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 2.0 /10

Jury Is Still Out

Reviewed on 12/02/2024

My overall experience is that this product is not very user-friendly and extremely time consuming...

My overall experience is that this product is not very user-friendly and extremely time consuming and laborious to use.

Pros

I like that you can have variations to your product

Cons

It is very cumbersome to use and the portal is confusing at best.

Mario
Overall rating
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Switching from FareHarbor was Easy!

Reviewed on 04/11/2023

Great experience and we look forward to working with Peek now and into the future.

Great experience and we look forward to working with Peek now and into the future.

Pros

Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek.

Cons

Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will.

Dennis
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Overall Good Product

Reviewed on 09/03/2024

Pros

Ease of product setup. Overall functionality of the software.

Cons

Multiple excursions booked across multiple days with only show up on the calendar on the very first day of the booking. It would not show up for the rest of the days which often led to overbooking.

Response from Peek Travel

Hi Dennis! Happy to hear you got great results on your first day using our features, our product feed widget is great for that! We can't wait to hear more.

Don
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great People To Work With

Reviewed on 25/01/2024

[sensitive content hidden] were the best.!! Answered all questions
Fixed whatever we felt needed...

[sensitive content hidden] were the best.!! Answered all questions
Fixed whatever we felt needed fixing.
Excellent follow up

Pros

Customer service was excellent during the set up

Cons

Nothing everything was great don't have any complaints

Martin
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We Love Peek Pro!

Reviewed on 27/03/2024

Pros

Peek Pro offers seemless integrated booking with Wordpress making is as easy as possible for our users to book trips via our website. Their team is also fantastic. Our account manager Josmary was an invaluable resouce to making our trips book more and become more profitable.

Cons

There's not much to say here. We're overal very happy with their product!

Response from Peek Travel

Hi Martin, we're delighted to hear that you're finding Peek Pro useful, and it's fantastic to see that you're making the most out of our features. Josmary also enjoys working with you and your team!

Lynne
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Onboarding

Reviewed on 05/12/2023

Pros

The customer service is excellent. Questions are answered and solutions implemented quickly

Cons

I still don’t understand the fee system completely.

Alternatives Considered

FareHarbor

Reasons for Switching to Peek Pro

The people who talked with me were not pushy and worked within my timeline
Randi
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Peek PRO - Bike Shop

Reviewed on 28/05/2023

Pros

Peek is very easy to use and the onboarding process was easy and simple!

Cons

I haven't had any issues so far, and I don't foresee much of any in the future.

Elton
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Feed back after launch

Reviewed on 15/05/2023

Great overall. Real people (not automated) customer service is the strongest selling point to your...

Great overall. Real people (not automated) customer service is the strongest selling point to your platform 100%.

Pros

Customer support is the best in my opinion. In particular a huge shout out to [sensitive content hidden] based out of Chile who was a massive help with tweeking, building and launching the website. She deserves a raise!

Cons

Some inflexibilities with how gift cards can be promoted and used by the customer. Also there is no peek widget to be able to connect live reviews from tripadvisor or google review.

Alternatives Considered

Rezdy and FareHarbor

Reasons for Switching to Peek Pro

I have used itbefore with another company and liked its functionality and customer service.
Minasse
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best booking software to integrate with your website!

Reviewed on 12/03/2024

Pros

Their customer service is amazing. [sensitive content hidden] educated me on how to use the platform super well. She is very smart and sincere and she follows up with you all the way! Also the look of the software is very attractive.

Cons

Their is nothing I did not like. I haven’t found any cons.

Response from Peek Travel

Hey Minasse, thank you so much for your kind words! We are happy to hear that from your account manager. Feel free to keep reaching out any time.

Neil
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Hard pass here

Reviewed on 29/11/2023

Really wish i never heard of this company.

Really wish i never heard of this company.

Pros

The marketing is good bit not good enough

Cons

The payment processing is awful. And they dont seem to care about getting it fixed. I'm current waiting for 2 week on a payment that should have been here already.

Eric
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Peek Pro A+

Reviewed on 01/03/2024

Pros

Easy rollout and fantastic training makes this a no brainer.

Cons

Some of the interface can feel a bit vanilla

Alternatives Considered

Booqable

Response from Peek Travel

Hi Eric, we're genuinely grateful for your positive review of Peek Pro. We'd suggest visiting the helpdesk often, our support team is constantly providing training so you can get the best out of Peek Pro.

Quoc
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Loaded with features. Nearly plug and play.

Reviewed on 02/03/2024

So far so good. Clearly will allow us to book more efficiently. As a customer I've used Peek to...

So far so good. Clearly will allow us to book more efficiently. As a customer I've used Peek to book shuttles. Works well.

Pros

Simplifying booking for our customers and our staff. All the information, most commonly asked questions are in front of customer and staff. No unnecessary chatter.

Cons

Some of the setup bits are not obvious. They are there but require some digging.

Response from Peek Travel

Hey Quoc! Thank you for taking the time to share your feedback with us. We are constantly working on simplifying booking for customers and staff so we are thrilled to hear that from you.

Gwen
Overall rating
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Peek Pro1

Reviewed on 05/02/2024

Pros

Convenient booking for my wing foiling school

Cons

It is not integrated on my Shopify account so it's a second system, to track for taxes and revenue

Ira
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Peek Pro!

Reviewed on 11/07/2023

Pros

Simplicity and mobile use. The calendar is very easy to use.

Cons

Not sure what needs to be improved. Either than reducing my calendar view in rentals to “view booked dates only”

James
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent product!!

Reviewed on 21/06/2023

Only having used it for one weekend, it remains to be seen but so far yes.

Only having used it for one weekend, it remains to be seen but so far yes.

Pros

The streamlined efficiency and the fact that the employees can be on the same page is amazing.

Cons

Widgets are a complex process to me. Not being trained in computers, luckily I had [sensitive content hidden] to set it up for me.

Michelle
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome software

Reviewed on 18/08/2023

Amazing

Amazing

Pros

User friendly . [sensitive content hidden] was a great instructor .

Cons

None it is a great software . Looking forward to using it .

Emily
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Accessible Software for any DIY Business Owner

Reviewed on 06/09/2023

Very seamless - the team was great to work with and we felt supported from beginning to end.

Very seamless - the team was great to work with and we felt supported from beginning to end.

Pros

Easy to use. Like that you can add pictures to individual line items.

Cons

Some limitations on the type of appointment setting

Robbie
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 20/09/2023

So far its been great

So far its been great

Pros

Option to have two boat rentals at one location

Cons

The app is not very good, lacks in features compared to desktop

Alan
Overall rating
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just went live

Reviewed on 10/07/2023

Good so far

Good so far

Pros

Specific to my Kayak Training and Rental Business

Cons

Needs to be handle multiple days event without user intervention.

Janayra
Overall rating
  • Industry: Events Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Peek is the best!

Reviewed on 14/02/2023

My overall experience has been amazing. I know that with the help of Peek Pro I will be able to...

My overall experience has been amazing. I know that with the help of Peek Pro I will be able to generate more revenue and give my customers piece of mind that they are booking through a secure software.

Pros

What I like the most about this software is that is an all in one place to receive bookings, promote products, and even pull reporting for tax purposes.

Cons

There is nothing I do not like about this software.