HotSchedules Reviews

Scheduling, messaging, and forecasting have never been easier! If you own a restaurant, you need this.

Customer service used to be excellent, but lately, it hasn't been good at all. I went from a 2 minute wait to talk to 6+ hours to get a callback—usually by the time I'm home. I'm confident they're just going through some changes and it will be back to the high standard.

I have found that HotSchedules solves the ever-present problem in any workplace: "I didn't know I was scheduled!" Even when employees swap shifts or take another employee's shift, the software shows them that they maintain ownership of their originally assigned shifts until manager approval.

The fact that users have to pay to download the app on their smartphones is challenging. Although the workplace pays for the software, employees have to pay to get the software on their cellphones. This problem is compounded by the fact that the website doesn't have a very interactive design, much unlike the app, so employees often have to get the app to have a decent experience using HotSchedules.

I like how shifts can be swapped and picked up without having to involve a manager. Managers can set certain rules, but within those rules employees can handle it on their own.

I don't like how clumsy the app was in 2014 when I used it. It was not mobile friendly, and didn't sync well with email and google calendar. This may have changed since then.

Love Hotschedules!! They are amazing at what they do and make my life so easy when it comes to scheduling my staff and letting them switch and pick up work shifts. This is definitely something that employers with many employees need to use to make their schedule!

Non at all. This software does exactly what it says and it is amazing!

Easy use for employees, the web page navigation on a cell phone works well. The app is definitely a plus.

Negation is hard to understand for upper management. Would like to be able to add daily notes on the schedule for events happening that day for the employees.

Integration with our POS (sales and labor reporting), ease of use for managers and employees, wide variety of reporting, writing schedules takes no time at all

Messaging function (email notifications don't include what the actual message is), no longer have the ability to manually sync new employees from POS

It’s very helpful in the food service industry. When I previously worked as a server, the restaurant used this. It made trading shifts or picking up shifts much easier. The schedules were sent out weekly and it allowed trading shifts. It’s easy to read and use.

The most annoying thing about is the notifications. I think everyone gets all the notifications. So it’s notification overload.

The best thing about this product is the ease of use. It's easy for managers and also for our employees. They give you step by step instructions on how to first create your account and utilization from there moving forward.

The worst thing about this product is customer service. It can be very hard to get ahold of someone and it takes days if not weeks for service tickets to be received.

Hot schedules makes scheduling different departments and coordinating everybody extremely easy. The platforms are easy to understand and can be accessed by anyone given authority to use the system.

The system allows for people to request for time off and to make comments. One of the only downsides of this product was that employees talked last to management about scheduling and tried to do literally all of it through hot schedules which sometimes lead to some conflict Over all hot schedules is a solid platform that is definitely beneficial to a smooth running operation as far as scheduling and management communication goes

I like that you can see your schedule for the week laid out in one spreadsheet. I also like that it gives you the option to do group messages with all of your coworkers and swap shifts if needed. This software offers a lot for your work scheduling and helps you stay organized and be flexible when you need to be.

I do not like that you have to pay for the app. I also do not like how hard it is to find someone's contact on the app and then be able to copy something like an email address or phone number. I wish HotSchedules also had a better notifications system in place.

It was clunky and difficult to use. Did not work for mamy staff members

It waant intuitive to use. Felt that i needed a special certification just to get started.

I love that this software is more comman than it use to be. Most employees hired have heard or used hotschedules which makes the transition alot easier. Communication threw hotschedules makes this program a must for any business that has a decent sized staff

Software is great however it is a little pricey for what it does. Dont get me wrong its great but just a hair high

I enjoy using HotSchedules from both an employee and a management perspective. As an employee, the app makes it super easy to double-check my schedule or swap a shift with a coworker. As a manager, logging in from my computer and using "scheduling" truly makes the world of a difference when it comes to writing schedules. It helps me keep track of employee availability, requests off, and labor costs. I also enjoy the "logbook", as communication is key for my team!

I wish there was a way to use one username and be able to view multiple restaurants under one user. I sometimes have more than one job at a time and they typically all use HotSchedules. It would just be convenient to log in under me and be able to view all of my schedules, messages, etc. without having to remember multiple usernames/passwords and log in and out repeatedly.

Online scheduling is a must for an operation of our size. The HotSchedules messaging makes communicating clearly to large groups of employees consistent. The reporting and data is a must. We use HotSchedules multiple times a day.

Some of the updates/when the software times out can get frustrating but I understand that they are necessary to make improvements.

Ability to not only schedule/message in-house full time staff, but keep a running log of single event staffing as well. As a catering company you have many bodies you must manage, especially when an individual only works one event for you and that's it. With HotSchedules we're able to tabulate this into our weekly labor costs and it gives the functionality to forecast.

It's sometimes very complicated to use. You don't always know where to go for what you need and the customer service can be a little tricky to navigate- you don't always hear back from them or they're tough to reach. That being said when you do get a human- they're very knowledgeable and can help you out 100%.