Moorepay (Formerly Natural HR) Reviews

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32 Reviews for UK Users

- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
GVI's experience with NHR
Reviewed on 10/08/2019
For day to day HR management it does the trick and it seems to have a lot of capability. Customer...
For day to day HR management it does the trick and it seems to have a lot of capability. Customer service is very helpful when issues come up.
Pros
I think it's simple enough at a user level. It has a lot of capabilities.
Cons
It's a challenging system to learn how to manipulate and it's not that natural to use at a higher level. New options might appear and boxes have to be ticked or unticked in order for people to continue to be able to do the things they need to do. Troubleshooting often takes more time than necessary. I struggle with some functions like custom reports.
Response from Moorepay
Hi Jill,
Thank you so much for taking time out of your day to leave this review. I'm sorry to hear that you have encountered a few obstacles when using the system. A member of the customer support team will be in touch shortly to assist you with custom reports.
We truly appreciate your continued commitment to Natural HR!
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Natural HR
Reviewed on 27/09/2019
Our business required a HR software which could be used across a group of companies, something...
Our business required a HR software which could be used across a group of companies, something which would need our current and future needs. We scoped out several different providers and eventually selected Natural HR. The functionality of Natural HR met our requirements, including ATS, Performance, Timesheets, Mileage & Expenses, Employee engagement, Branding, Forms and Workflows, and General HR. Natural HR were very supportive, we received the same attention and support during the implementation that we received during the sales pitch - that makes a big difference.
Pros
We liked the overall functionality of the software, it's layout and user friendliness
Cons
Nothing - it really is great, it has been live in your business for 3 months now and we haven't come across anything we have not liked yet.
Reasons for Choosing Moorepay (Formerly Natural HR)
Our business required a HR software which could be used across a group of companies, something which would need our current and future needs.Switched From
MyhrtoolkitReasons for Switching to Moorepay (Formerly Natural HR)
It best met our requirements, we felt like a valued customer throughout the process, they offered a really great support SLA too. Cost was a factor but not the main factor.Response from Moorepay
Hi Yvonne,
We really appreciate you taking time out of your day to leave this review. It's so pleasing to know Natural HR has helped improve your day-to-day HR functions!
At Natural HR, we believe you should have all the support you need during the initial set up and as your business grows.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid Moorepay at all costs
Reviewed on 15/07/2024
Pros
Literally not a single thing is positive about Moorepay.
Cons
I have one employee on my payroll. It took about 100 emails, 10 calls and 3 months of trying to set up direct debit for them to realise that they do not support that via my bank. They then proceed to charge me additional funds for "faster payments" which will supposedly going to work. This in reality means that I have to manually pay them in order for them to make the payments. I am therefore paying £110 per employee per month for me to do all the work and them literally doing nothing. I also opted in for them to pay the pensions and I got notices from the pension provider that I have been missing two months of payments.
They are the most incapable, unprofessional firm I have ever had to deal with in my life. If I had the ability to give this firm a -10 rating I would literally go out of my way to do so.
Please for the love of god avoid this firm at all costs. I have even made several complaints and it never got better - they seriously do not care. They will take your money and screw everything up, guaranteed. My next start-up is going to be within their industry and I will personally do everything I can for them to go bust.
- Industry: Insurance
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Moorepay review - ease of use
Reviewed on 19/11/2024
Pros
The site was very easy to navigate. it was really easy when i tried to apply for my annual leave. i was also able to see when my colleagues had applied for their annual holidays as well which helped be able to plan mine. overall i enjoyed using the app
Cons
Sometimes it takes a while to find certain features,
- Industry: Broadcast Media
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
NaturalHR Review
Reviewed on 16/08/2019
It was really great to be part of choosing and implemented this system, the team at Natural were...
It was really great to be part of choosing and implemented this system, the team at Natural were extremely helpful every step of the way which made the process easier to manager on top of my day-to-day tasks.
Pros
I like that it is easy to navigate. The knowledgebase is a great idea when you need help quickly. The report builder function is my personal favourite as I am able to bring data together in a meaningful way to be presented.
Cons
Sometimes the fact that the system is continuously developed in the background means certain things change in our settings and this effects our workflows at times.
Reasons for Switching to Moorepay (Formerly Natural HR)
It had a user friendly appeal and our IT director preferred the way the system integrated with our internal solutions.Response from Moorepay
Hi Annie,
It's amazing to hear that you're getting hands-on with all the features and even more pleasing to know you've had a great implementation process too!
Of course, your feedback will be raised. Thank you for taking the time out of your day to write this review.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
So far so good
Reviewed on 09/08/2019
Very good, we are replacing a quite antiquated system.
The thing I really like is there are no...
Very good, we are replacing a quite antiquated system.
The thing I really like is there are no hidden costs.
Also the implementation process has been very good
Pros
Easy to use from an admin point of view. Pre built reports are excellent, although the report builder is also easy to use
Cons
I'm still getting used to the software so sometimes things are not where I expect them to be
Alternatives Considered
IRIS HR ProfessionalReasons for Choosing Moorepay (Formerly Natural HR)
Current system is a database rather than a HRISSwitched From
IRIS HR ProfessionalResponse from Moorepay
Hi Catherine,
Thank you so much for taking time out of your day to leave this review. It's great to read you are enjoying your experience with the software and team.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Essential Tool For Tracking Salary Payments and Holidays
Reviewed on 29/07/2024
It was a seamless experience , I enjoyed using Moorepay and it served as a good communication tool...
It was a seamless experience , I enjoyed using Moorepay and it served as a good communication tool between myself and the HR department.
Pros
It was easy to use and quite self expalanatory. I didn't need anyone to put me through its usage as it posed no problem.
Cons
I cannot pinpoint a particular thing I didn't like.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Huumun Ltd
Reviewed on 10/04/2024
Found customer and support team excellent in solving queries very quickly
Found customer and support team excellent in solving queries very quickly
Pros
Excellent customer service. All the employees know what they are doing and happy to solve any queries.
Cons
Not very keen on the new software, the old version was easy to use.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Payroll Provider to Avoid
Reviewed on 29/12/2023
Terrible, the only word that sums it up.
Terrible, the only word that sums it up.
Pros
Sadly None, the whole experience was terrible. The worst software company we've dealt with in a long system implementation career.
Cons
Poor systems performance, contract management and no Customer Services or accountability from them when they cannot deliver a working solution.
Response from Moorepay
Hi Jon,
We're so sorry to hear you feel you've had a bad experience with Moorepay, particularly with the system and the customer service you've received. This is not up to our usual high standards and we apologise you've gone through this. We'd like to investigate this matter and raise it with our Client Experience Team, so if you'd be so kind as to send us some more information at [email protected] with your customer reference number included, that would be greatly appreciated. Thank you in advance for your help.
Kind regards,
Moorepay

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
It functions but not the easiest to use
Reviewed on 12/03/2021
We use NaturalHR for time off tracking and annual reviews. It works for those purposes but could be...
We use NaturalHR for time off tracking and annual reviews. It works for those purposes but could be better.
Pros
It allows us to submit time off, approve requests and view details. There are org charts and calendars that allow you to see who is taking time off so you don't overlap too much.
Cons
It is not very intuitive, for annual reviews and goal setting they are very basic and often makes me resubmit and I have lost information many times. The org chart is hard to see, is not very easy to navigate and not easy to search or find people within the company.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Do not use
Reviewed on 10/07/2023
Terrible, our business swapped as soon as we were able to
Terrible, our business swapped as soon as we were able to
Pros
The only thing that I liked was the dashboard on the home page showing your outstanding balance, other than that nothing...
Cons
Everything!It is not easy to use at all, not intuitive, and doesn't manage any part of HR effectively
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All in one package for an SME
Reviewed on 17/01/2023
Great, although I wasn’t there at the start, which was mid pandemic and I think it was a struggle,...
Great, although I wasn’t there at the start, which was mid pandemic and I think it was a struggle, I was asked to make it work for us and it absolutely does. At every step I was assisted by very patient support staff and an amazing account manager. The training we have requested received was outstanding and the teams get on very well with it.
Pros
That it looks after our teams day to day HR with very little effort and that the support is outstanding.
Cons
There are always improvements to be made. Sometimes we come up against something which we would like to be be more tailored to exactly what we want but these are quite detailed and nuanced things so we do understand
Response from Moorepay
Hi Lizzie,
Thank you for taking time out of your day to leave this review - it is highly appreciated! We are delighted to hear Natural HR has made your life easier with many of your day-to-day HR operations.
It is important to us to improve the system for your organization, so your feedback is valuable to us.
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great system and great customer service!
Reviewed on 17/01/2023
Pros
Super customisable, great customer service and fantastic reporting features.
Cons
The people analytics feature can be confusing for new users.
Response from Moorepay
Hi Emily,
Thank you so much for taking the time to leave a review - we really appreciate it!
We're delighted to hear that Natural HR has enhanced your HR operations. Your feedback is greatly valued.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
On the right path for the future
Reviewed on 31/07/2019
As a business with no system in place before this has helped us as a business and I would recommend...
As a business with no system in place before this has helped us as a business and I would recommend Natural HR to other businesses of a certain size however those joining in the future will find a much improved system than we initially did owing to the growth and development put in by the Natural HR team to enhance their product.
Pros
As the software is in its infancy compared to others on the market Natural HR are open to feedback to help enhance and develop the product for the future.
I find the system fairly easy to use and navigate compared to others I have worked with and there are some nice features that other systems don't offer.
Cons
Exactly the same as the pro - the software is in its infancy so it is not perfect in its current state and requires development to improve. The caveat to this is that Natural HR are open to feedback and will make changes over time to improve the product.
Response from Moorepay
Hi Ben,
Thank you so much for your kind words. As you said, we're always open to feedback and we strive to develop the system in order to improve our customers experience with the software.
We truly appreciate your continued commitment and support to Natural HR.
- Industry: Research
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Feedback on Natural HR
Reviewed on 30/07/2019
Very positive experience, particularly their customer service and live chat support. You are always...
Very positive experience, particularly their customer service and live chat support. You are always supported in case of any issues with the software. I am also quite impressed with their regular training webinars .
Pros
This is a very well thought about software which mostly covers all aspects or areas of HR. Their biggest advantage is the continuous support the team provides for its users.
Cons
Very difficult to say at this stage as we have recently started using the software. Maybe once we start using all the modules of the software, we might come across some developmental areas.
Response from Moorepay
Hi Archita,
Thank you so much for the kind words you've left on your review, it's so pleasing to see you're enjoying your journey with the software and the support team.
We're delighted to see that the resources available to you are a valuable asset and we can't wait for you to explore the software further!
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Nature HR verdict
Reviewed on 30/07/2019
All HR documentation and administration in one place.
All HR documentation and administration in one place.
Pros
Customer support: it's genuinely fast and helpful.
Cons
The reporting could be more intuitive but you soon get used to it.
Response from Moorepay
Hi Peter,
Thank you so much for your feedback, we're delighted to hear that you're enjoying your experience with Natural HR.
An area we pride ourselves on is our customer support program, so it's great to hear you're receiving all the support you need.
We're always looking for opportunities to improve the software. You can be sure that your feedback will be taken on board.
We truly appreciate your continued commitment to Natural HR, thank you for taking the time out to write this review!
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Low cost functionality
Reviewed on 21/08/2019
easy to set up, if you have the same terms for all the staff as one company it is a good basic...
easy to set up, if you have the same terms for all the staff as one company it is a good basic system
Pros
Basic, and well priced for SME's to manage core HR functions
Cons
Lacks the individual adaptability of bigger brand (dearer) suites
Response from Moorepay
Hi Jon,
Thank you so for taking time out of your day to leave this review - it is highly appreciated! We are delighted to hear Natural HR has made your life easier with many of your HR operations.
But, we are always on the hunt for ways to improve the system, your feedback is valuable to the team and will be taken on board.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Suitable for small-medium enterprise
Reviewed on 09/08/2019
Very good with extracting HR stats (ie diversity data, hiring/offboarding stats and staff demographi...
Very good with extracting HR stats (ie diversity data, hiring/offboarding stats and staff demographics). Overall straightforward and easy to use system
Pros
User friendly interface
Simple layout
Useful dashboard
Customisable functionality
Speed of customer support
Cons
Unsophisticated functionality
Data sets easily confused
Limited in some features
Limited suitability for Middle East countries
Response from Moorepay
Hi Samar,
Thank you for your kind words about the software, we are pleased to see you are enjoying your experience with Natural HR.
We are always on the hunt for ways to improve the software, so your feedback will be raised,
Thank you so much for taking time out of your day to leave this review.
- Industry: Human Resources
- Company size: 2–10 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for SME's
Reviewed on 09/08/2019
As a small organisation it simplifies the day to day HR tasks, holidays, sickness, keeping track of...
As a small organisation it simplifies the day to day HR tasks, holidays, sickness, keeping track of employee data. With a few key strokes I have all the HR data I need, when I need it to my specification.
Pros
Ease of use
Functionality
Value for money
Has all the core features
Design and feel
Cons
There was nothing that I didn't like about the system
Response from Moorepay
Hi Chris,
Thank you so much for your kind words. It's pleasing to hear how much our software has assisted you on a day-to-day basis.
We truly appreciate your continued commitment to Natural HR!
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Moorepay
Reviewed on 20/12/2022
Pros
Payroll is processed correctly for employees each month
Cons
Software isn't particularly user friendly, on old system employees can't access payslips on the app/mobile website
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Feedback
Reviewed on 30/07/2019
Access to information for employees, a record system that didn't exist before. Now getting into...
Access to information for employees, a record system that didn't exist before. Now getting into the good stuff like performance appraisals and running a survey.
Pros
The software has good functionality and once set up works well.
Cons
As the person that set up the system I have found it frustrating as you don't know what you don't know although good support has been provided it has taken much longer to set up and sort issues than I would have expected. Whilst I have got to grips now with most things, custom workflows still elude me and are not as straightforward as perhaps was communicated at the time of making the decision. The 5 rating on the first page reflects how I feel about the set up and whether or not I would recommend to my colleagues
Response from Moorepay
Hi Carole,
We truly appreciate you taking the time out to leave us a review. It's great to read that you are enjoying certain features of the software and that you are still exploring what Natural HR has to offer.
Customer satisfaction is a key priority to us and a member of the Natural HR support team will be in touch shortly to assist you with custom workflows.
- Industry: Management Consulting
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
NaturalHR Review
Reviewed on 30/07/2019
How them very professional to deal with and always went that extra mile to cater for our needs on...
How them very professional to deal with and always went that extra mile to cater for our needs on setup.
Pros
Ease of use, ability to customise and reporting functionality via APIs
Cons
Missing minor features, i.e. it has an expenses module, but does not yet cater for company credit cards.
Response from Moorepay
Hi Jon,
It's so pleasing to read that you are enjoying your experience the team and software.
We are always looking for ways to enhance the system, so your feedback will be raised to the team.
Thank you for taking time out of your day to leave a review!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Newark and Sherwood Homes
Reviewed on 06/08/2019
Pros
Ease of use, intuitive, good visuals (front page, leave 'doughnut' etc), calculators for leave allowances, pro rata leave,
Cons
Workflows - a lot of work needs to be invested to work through and set up workflows for full and more effective use of the system
Response from Moorepay
Hi Sharon,
Thank you so much for the kind words. It's pleasing to see that you are enjoying the functionality and experience of Natural HR.
We are always on the lookout for ways we can improve the system, so your feedback will be taken on board.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Reveiw of software for small business
Reviewed on 31/07/2019
Good the staff are always available for a phonecall.
Good the staff are always available for a phonecall.
Pros
The interface is simple to use and logical. The online support is fantastic and most questions are answered immediately.
Cons
Answers from support are inconsistent and sometimes relate to a version that we don't have.
A lot of useful features are contained in a package much pricier than the option we are on, it would be ideal to be able to add and pay for the additional features that would be useful to us only.
Response from Moorepay
Hi Jeanna,
Thank you so much for taking time out of your day to leave us a response. It's pleasing to hear that you're having a great experience with the team here at Natural HR!
The feedback you've provided will certainly be passed forward.
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Possibly the best solution out there.
Reviewed on 30/07/2019
It’s a one stop shop to keep all the information in the one space.
It’s a one stop shop to keep all the information in the one space.
Pros
The dashboard and the ease of view to know what is happening at any time.
Cons
There is so much in it there can be some difficulties getting around the system.
Alternatives Considered
BreatheReasons for Switching to Moorepay (Formerly Natural HR)
Overall appearanceResponse from Moorepay
Hi Bill,
Thank you so much for the sterling review, we truly appreciate you taking time out of your day. It's very pleasing to read that you're enjoying your experience with the software!