Moorepay (Formerly Natural HR) Reviews

Moorepay (Formerly Natural HR)

3.9 (32)
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Complete HR and Payroll Software

Overall rating

3.9 /5
(32)
Value for Money
3.9/5
Features
3.7/5
Ease of Use
3.8/5
Customer Support
4.3/5
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32 Reviews for UK Users

Jill
Jill
Overall rating
  • Industry: Environmental Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

GVI's experience with NHR

Reviewed on 10/08/2019

For day to day HR management it does the trick and it seems to have a lot of capability. Customer...

For day to day HR management it does the trick and it seems to have a lot of capability. Customer service is very helpful when issues come up.

Pros

I think it's simple enough at a user level. It has a lot of capabilities.

Cons

It's a challenging system to learn how to manipulate and it's not that natural to use at a higher level. New options might appear and boxes have to be ticked or unticked in order for people to continue to be able to do the things they need to do. Troubleshooting often takes more time than necessary. I struggle with some functions like custom reports.

Response from Moorepay

Hi Jill,

Thank you so much for taking time out of your day to leave this review. I'm sorry to hear that you have encountered a few obstacles when using the system. A member of the customer support team will be in touch shortly to assist you with custom reports.

We truly appreciate your continued commitment to Natural HR!

Yvonne
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Natural HR

Reviewed on 27/09/2019

Our business required a HR software which could be used across a group of companies, something...

Our business required a HR software which could be used across a group of companies, something which would need our current and future needs. We scoped out several different providers and eventually selected Natural HR. The functionality of Natural HR met our requirements, including ATS, Performance, Timesheets, Mileage & Expenses, Employee engagement, Branding, Forms and Workflows, and General HR. Natural HR were very supportive, we received the same attention and support during the implementation that we received during the sales pitch - that makes a big difference.

Pros

We liked the overall functionality of the software, it's layout and user friendliness

Cons

Nothing - it really is great, it has been live in your business for 3 months now and we haven't come across anything we have not liked yet.

Reasons for Choosing Moorepay (Formerly Natural HR)

Our business required a HR software which could be used across a group of companies, something which would need our current and future needs.

Switched From

Myhrtoolkit

Reasons for Switching to Moorepay (Formerly Natural HR)

It best met our requirements, we felt like a valued customer throughout the process, they offered a really great support SLA too. Cost was a factor but not the main factor.

Response from Moorepay

Hi Yvonne,

We really appreciate you taking time out of your day to leave this review. It's so pleasing to know Natural HR has helped improve your day-to-day HR functions!

At Natural HR, we believe you should have all the support you need during the initial set up and as your business grows.

Kristian
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Avoid Moorepay at all costs

Reviewed on 15/07/2024

Pros

Literally not a single thing is positive about Moorepay.

Cons

I have one employee on my payroll. It took about 100 emails, 10 calls and 3 months of trying to set up direct debit for them to realise that they do not support that via my bank. They then proceed to charge me additional funds for "faster payments" which will supposedly going to work. This in reality means that I have to manually pay them in order for them to make the payments. I am therefore paying £110 per employee per month for me to do all the work and them literally doing nothing. I also opted in for them to pay the pensions and I got notices from the pension provider that I have been missing two months of payments.
They are the most incapable, unprofessional firm I have ever had to deal with in my life. If I had the ability to give this firm a -10 rating I would literally go out of my way to do so.
Please for the love of god avoid this firm at all costs. I have even made several complaints and it never got better - they seriously do not care. They will take your money and screw everything up, guaranteed. My next start-up is going to be within their industry and I will personally do everything I can for them to go bust.

Abiola
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Moorepay review - ease of use

Reviewed on 19/11/2024

Pros

The site was very easy to navigate. it was really easy when i tried to apply for my annual leave. i was also able to see when my colleagues had applied for their annual holidays as well which helped be able to plan mine. overall i enjoyed using the app

Cons

Sometimes it takes a while to find certain features,

Annie
Overall rating
  • Industry: Broadcast Media
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

NaturalHR Review

Reviewed on 16/08/2019

It was really great to be part of choosing and implemented this system, the team at Natural were...

It was really great to be part of choosing and implemented this system, the team at Natural were extremely helpful every step of the way which made the process easier to manager on top of my day-to-day tasks.

Pros

I like that it is easy to navigate. The knowledgebase is a great idea when you need help quickly. The report builder function is my personal favourite as I am able to bring data together in a meaningful way to be presented.

Cons

Sometimes the fact that the system is continuously developed in the background means certain things change in our settings and this effects our workflows at times.

Alternatives Considered

IRIS HR Professional and Ciphr

Switched From

IRIS HR Professional and Ciphr

Reasons for Switching to Moorepay (Formerly Natural HR)

It had a user friendly appeal and our IT director preferred the way the system integrated with our internal solutions.

Response from Moorepay

Hi Annie,

It's amazing to hear that you're getting hands-on with all the features and even more pleasing to know you've had a great implementation process too!

Of course, your feedback will be raised. Thank you for taking the time out of your day to write this review.

Catherine
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

So far so good

Reviewed on 09/08/2019

Very good, we are replacing a quite antiquated system.

The thing I really like is there are no...

Very good, we are replacing a quite antiquated system.

The thing I really like is there are no hidden costs.

Also the implementation process has been very good

Pros

Easy to use from an admin point of view. Pre built reports are excellent, although the report builder is also easy to use

Cons

I'm still getting used to the software so sometimes things are not where I expect them to be

Alternatives Considered

IRIS HR Professional

Reasons for Choosing Moorepay (Formerly Natural HR)

Current system is a database rather than a HRIS

Switched From

IRIS HR Professional

Response from Moorepay

Hi Catherine,

Thank you so much for taking time out of your day to leave this review. It's great to read you are enjoying your experience with the software and team.

Ajoke
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Essential Tool For Tracking Salary Payments and Holidays

Reviewed on 29/07/2024

It was a seamless experience , I enjoyed using Moorepay and it served as a good communication tool...

It was a seamless experience , I enjoyed using Moorepay and it served as a good communication tool between myself and the HR department.

Pros

It was easy to use and quite self expalanatory. I didn't need anyone to put me through its usage as it posed no problem.

Cons

I cannot pinpoint a particular thing I didn't like.

Mandy
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Huumun Ltd

Reviewed on 10/04/2024

Found customer and support team excellent in solving queries very quickly

Found customer and support team excellent in solving queries very quickly

Pros

Excellent customer service. All the employees know what they are doing and happy to solve any queries.

Cons

Not very keen on the new software, the old version was easy to use.

Jon
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Payroll Provider to Avoid

Reviewed on 29/12/2023

Terrible, the only word that sums it up.

Terrible, the only word that sums it up.

Pros

Sadly None, the whole experience was terrible. The worst software company we've dealt with in a long system implementation career.

Cons

Poor systems performance, contract management and no Customer Services or accountability from them when they cannot deliver a working solution.

Response from Moorepay

Hi Jon,
We're so sorry to hear you feel you've had a bad experience with Moorepay, particularly with the system and the customer service you've received. This is not up to our usual high standards and we apologise you've gone through this. We'd like to investigate this matter and raise it with our Client Experience Team, so if you'd be so kind as to send us some more information at [email protected] with your customer reference number included, that would be greatly appreciated. Thank you in advance for your help.

Kind regards,
Moorepay

Lindsey
Lindsey
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

It functions but not the easiest to use

Reviewed on 12/03/2021

We use NaturalHR for time off tracking and annual reviews. It works for those purposes but could be...

We use NaturalHR for time off tracking and annual reviews. It works for those purposes but could be better.

Pros

It allows us to submit time off, approve requests and view details. There are org charts and calendars that allow you to see who is taking time off so you don't overlap too much.

Cons

It is not very intuitive, for annual reviews and goal setting they are very basic and often makes me resubmit and I have lost information many times. The org chart is hard to see, is not very easy to navigate and not easy to search or find people within the company.

Shannon
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Do not use

Reviewed on 10/07/2023

Terrible, our business swapped as soon as we were able to

Terrible, our business swapped as soon as we were able to

Pros

The only thing that I liked was the dashboard on the home page showing your outstanding balance, other than that nothing...

Cons

Everything!It is not easy to use at all, not intuitive, and doesn't manage any part of HR effectively

Lizzie
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All in one package for an SME

Reviewed on 17/01/2023

Great, although I wasn’t there at the start, which was mid pandemic and I think it was a struggle,...

Great, although I wasn’t there at the start, which was mid pandemic and I think it was a struggle, I was asked to make it work for us and it absolutely does. At every step I was assisted by very patient support staff and an amazing account manager. The training we have requested received was outstanding and the teams get on very well with it.

Pros

That it looks after our teams day to day HR with very little effort and that the support is outstanding.

Cons

There are always improvements to be made. Sometimes we come up against something which we would like to be be more tailored to exactly what we want but these are quite detailed and nuanced things so we do understand

Response from Moorepay

Hi Lizzie,
Thank you for taking time out of your day to leave this review - it is highly appreciated! We are delighted to hear Natural HR has made your life easier with many of your day-to-day HR operations.

It is important to us to improve the system for your organization, so your feedback is valuable to us.

Emily
Overall rating
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system and great customer service!

Reviewed on 17/01/2023

Pros

Super customisable, great customer service and fantastic reporting features.

Cons

The people analytics feature can be confusing for new users.

Response from Moorepay

Hi Emily,
Thank you so much for taking the time to leave a review - we really appreciate it!

We're delighted to hear that Natural HR has enhanced your HR operations. Your feedback is greatly valued.

Ben
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

On the right path for the future

Reviewed on 31/07/2019

As a business with no system in place before this has helped us as a business and I would recommend...

As a business with no system in place before this has helped us as a business and I would recommend Natural HR to other businesses of a certain size however those joining in the future will find a much improved system than we initially did owing to the growth and development put in by the Natural HR team to enhance their product.

Pros

As the software is in its infancy compared to others on the market Natural HR are open to feedback to help enhance and develop the product for the future.
I find the system fairly easy to use and navigate compared to others I have worked with and there are some nice features that other systems don't offer.

Cons

Exactly the same as the pro - the software is in its infancy so it is not perfect in its current state and requires development to improve. The caveat to this is that Natural HR are open to feedback and will make changes over time to improve the product.

Response from Moorepay

Hi Ben,

Thank you so much for your kind words. As you said, we're always open to feedback and we strive to develop the system in order to improve our customers experience with the software.

We truly appreciate your continued commitment and support to Natural HR.

Archita
Overall rating
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Feedback on Natural HR

Reviewed on 30/07/2019

Very positive experience, particularly their customer service and live chat support. You are always...

Very positive experience, particularly their customer service and live chat support. You are always supported in case of any issues with the software. I am also quite impressed with their regular training webinars .

Pros

This is a very well thought about software which mostly covers all aspects or areas of HR. Their biggest advantage is the continuous support the team provides for its users.

Cons

Very difficult to say at this stage as we have recently started using the software. Maybe once we start using all the modules of the software, we might come across some developmental areas.

Response from Moorepay

Hi Archita,

Thank you so much for the kind words you've left on your review, it's so pleasing to see you're enjoying your journey with the software and the support team.

We're delighted to see that the resources available to you are a valuable asset and we can't wait for you to explore the software further!

Peter
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Nature HR verdict

Reviewed on 30/07/2019

All HR documentation and administration in one place.

All HR documentation and administration in one place.

Pros

Customer support: it's genuinely fast and helpful.

Cons

The reporting could be more intuitive but you soon get used to it.

Response from Moorepay

Hi Peter,

Thank you so much for your feedback, we're delighted to hear that you're enjoying your experience with Natural HR.

An area we pride ourselves on is our customer support program, so it's great to hear you're receiving all the support you need.

We're always looking for opportunities to improve the software. You can be sure that your feedback will be taken on board.

We truly appreciate your continued commitment to Natural HR, thank you for taking the time out to write this review!

Jon
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Low cost functionality

Reviewed on 21/08/2019

easy to set up, if you have the same terms for all the staff as one company it is a good basic...

easy to set up, if you have the same terms for all the staff as one company it is a good basic system

Pros

Basic, and well priced for SME's to manage core HR functions

Cons

Lacks the individual adaptability of bigger brand (dearer) suites

Response from Moorepay

Hi Jon,

Thank you so for taking time out of your day to leave this review - it is highly appreciated! We are delighted to hear Natural HR has made your life easier with many of your HR operations.

But, we are always on the hunt for ways to improve the system, your feedback is valuable to the team and will be taken on board.

Samar
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Suitable for small-medium enterprise

Reviewed on 09/08/2019

Very good with extracting HR stats (ie diversity data, hiring/offboarding stats and staff demographi...

Very good with extracting HR stats (ie diversity data, hiring/offboarding stats and staff demographics). Overall straightforward and easy to use system

Pros

User friendly interface
Simple layout
Useful dashboard
Customisable functionality
Speed of customer support

Cons

Unsophisticated functionality
Data sets easily confused
Limited in some features
Limited suitability for Middle East countries

Response from Moorepay

Hi Samar,

Thank you for your kind words about the software, we are pleased to see you are enjoying your experience with Natural HR.

We are always on the hunt for ways to improve the software, so your feedback will be raised,

Thank you so much for taking time out of your day to leave this review.

Chris
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect for SME's

Reviewed on 09/08/2019

As a small organisation it simplifies the day to day HR tasks, holidays, sickness, keeping track of...

As a small organisation it simplifies the day to day HR tasks, holidays, sickness, keeping track of employee data. With a few key strokes I have all the HR data I need, when I need it to my specification.

Pros

Ease of use
Functionality
Value for money
Has all the core features
Design and feel

Cons

There was nothing that I didn't like about the system

Response from Moorepay

Hi Chris,

Thank you so much for your kind words. It's pleasing to hear how much our software has assisted you on a day-to-day basis.

We truly appreciate your continued commitment to Natural HR!

Emily
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Moorepay

Reviewed on 20/12/2022

Pros

Payroll is processed correctly for employees each month

Cons

Software isn't particularly user friendly, on old system employees can't access payslips on the app/mobile website

Carole
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Feedback

Reviewed on 30/07/2019

Access to information for employees, a record system that didn't exist before. Now getting into...

Access to information for employees, a record system that didn't exist before. Now getting into the good stuff like performance appraisals and running a survey.

Pros

The software has good functionality and once set up works well.

Cons

As the person that set up the system I have found it frustrating as you don't know what you don't know although good support has been provided it has taken much longer to set up and sort issues than I would have expected. Whilst I have got to grips now with most things, custom workflows still elude me and are not as straightforward as perhaps was communicated at the time of making the decision. The 5 rating on the first page reflects how I feel about the set up and whether or not I would recommend to my colleagues

Response from Moorepay

Hi Carole,

We truly appreciate you taking the time out to leave us a review. It's great to read that you are enjoying certain features of the software and that you are still exploring what Natural HR has to offer.

Customer satisfaction is a key priority to us and a member of the Natural HR support team will be in touch shortly to assist you with custom workflows.

Jon
Overall rating
  • Industry: Management Consulting
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

NaturalHR Review

Reviewed on 30/07/2019

How them very professional to deal with and always went that extra mile to cater for our needs on...

How them very professional to deal with and always went that extra mile to cater for our needs on setup.

Pros

Ease of use, ability to customise and reporting functionality via APIs

Cons

Missing minor features, i.e. it has an expenses module, but does not yet cater for company credit cards.

Response from Moorepay

Hi Jon,

It's so pleasing to read that you are enjoying your experience the team and software.

We are always looking for ways to enhance the system, so your feedback will be raised to the team.

Thank you for taking time out of your day to leave a review!

Sharon
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Newark and Sherwood Homes

Reviewed on 06/08/2019

Pros

Ease of use, intuitive, good visuals (front page, leave 'doughnut' etc), calculators for leave allowances, pro rata leave,

Cons

Workflows - a lot of work needs to be invested to work through and set up workflows for full and more effective use of the system

Response from Moorepay

Hi Sharon,

Thank you so much for the kind words. It's pleasing to see that you are enjoying the functionality and experience of Natural HR.

We are always on the lookout for ways we can improve the system, so your feedback will be taken on board.

Jenna
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Reveiw of software for small business

Reviewed on 31/07/2019

Good the staff are always available for a phonecall.

Good the staff are always available for a phonecall.

Pros

The interface is simple to use and logical. The online support is fantastic and most questions are answered immediately.

Cons

Answers from support are inconsistent and sometimes relate to a version that we don't have.
A lot of useful features are contained in a package much pricier than the option we are on, it would be ideal to be able to add and pay for the additional features that would be useful to us only.

Response from Moorepay

Hi Jeanna,

Thank you so much for taking time out of your day to leave us a response. It's pleasing to hear that you're having a great experience with the team here at Natural HR!

The feedback you've provided will certainly be passed forward.

Bill
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Possibly the best solution out there.

Reviewed on 30/07/2019

It’s a one stop shop to keep all the information in the one space.

It’s a one stop shop to keep all the information in the one space.

Pros

The dashboard and the ease of view to know what is happening at any time.

Cons

There is so much in it there can be some difficulties getting around the system.

Alternatives Considered

Breathe

Reasons for Switching to Moorepay (Formerly Natural HR)

Overall appearance

Response from Moorepay

Hi Bill,

Thank you so much for the sterling review, we truly appreciate you taking time out of your day. It's very pleasing to read that you're enjoying your experience with the software!