Jotform Reviews

Jotform allows advanced automation and branching, signature, and purchases. We've been able to set up advanced forms that even allow for custom invoicing. Jotform has incredible customer support. They respond with screenshots and videos publically so that others can also gleam from your questions!

Compared to Typeform, Jotform is harder to create branches and you do not have as much control of the design. You cannot create as advanced of automations.

Found it functional. It’s easy to create logic paths.

I keep getting suspended for not good reason and customer service has not been helpful. I got suspended so I contacted the support team, I received a message saying that they could see that there was no ill-intend, but remained suspended. I then went on for 2-days trying to fix this, finally got an answer from someone saying it would be unsuspended and I asked what I could do for it to not happened again. I followed her advice to the letter and haven't gone into the account in five days. Today I find that it is suspended again. Not only that, but I can't seem to respond to customer service messages because the only form of communication is through a 'thread' to which they as you to log in. Which I am not allowed since my account is suspended. In the first time I was being able to do this, but not sure what is happening now. Please use another software.

Jotform has a good free option that allows you to fully test out the functionality of the app without committing financially. We use it for something that is only booked once or twice a month, so it suits us really well. I also really appreciate that it directly links to Square, so our payments are seamless. The email notifications it sends to customers are really useful too, one less thing I have to do!

I can't relaly think of anything. I guess some of the backend is a bit jargon-y so it's not straightforward to fix something sometimes, but that's a minor gripe as I usually figure it out.

Jotform is great for all my needs. It allows me to have all my customer data easily and to have them sign acknowledgement and acceptance documents directly online.

What I like least is the lack of flexibility in customising graphic themes, I would like to have more freedom and at the same time a better assistant for style management

I love that Jotform enables users to build custom forms via drag-and-drop functionality. I used it to create a registration form for a webinar, so the conditional logic option allowed for a seamless experience for those attending. It also integrates well with payment gateways like PayPal and Stripe.

Its free plan has limited features, and some advanced functionalities, such as HIPAA compliance or API access, need higher-tier plans. Form load times may be slow at times.

Jotform has been incredibly user-friendly, making it easy for our team to create and manage forms without needing any technical expertise. It offers great customization options, allowing us to tailor the forms to fit our specific needs perfectly.

Some of the more advanced features do require a bit of a learning curve, which can be tricky if you’re not familiar with form-building tools. While Jotform offers powerful functionality, some users may find the premium plans a bit on the pricey side, especially if you’re a small business or just starting out.

I like how I am able to create multiple forms for anything I can think of. It is easy to integrate into our website or send out links to people.

I have no critisms of Jotform. I love everything about it.

Jotform is a very robust and easy to use form management software platform that is particularly helpful for small nonprofits that handle a variety of form needs like registrations, waivers, surveys, and more. I like the seemingly endless customizability of the platform and the forms created.

At times, the forms are prone to error and will display error messages to end users. The offline form mode could use some additional work to ensure data/submissions are not lost, as this is important for our work where forms often have to be used with no connectivity.

Ease of form customization and branding
Export options and organization of data

Multi user access only available for most costly option.

Jotform has completely transformed the way I handle form creation! The ease of use is unparalleled—I was able to create complex forms within minutes without writing a single line of code. It's incredibly user-friendly, and the drag-and-drop interface makes designing forms an absolute breeze. Highly recommend Jotform for anyone looking to simplify their workflow!

As someone with zero coding knowledge, Jotform has been a lifesaver. The flexibility and creativity it offers are amazing. But, I wish we could add video to the background of the regular forms like you can in the card view. I think this would give both a dynamic look, reach and feel for customer interaction.

With Jotform, it is easily possible to create a broad range of file types which is time saving compared to using different products for different forms. The form builder uses drag and drop form design technology with makes it easy to interact with. Jotform has comprehensive data security features which protect our information and forms from unauthorized access.

Honestly there is nothing to like least about Jotform. All the features are satisfyingly very easy to use and responsive.

Creating easy survey designs with great workflow automation tools and allows for CSS integration so you can really tailor your forms to your taste. If you don't have that capability it does have a fairly large library of templates for everything you can imagine. The Integration list is massive so you can use it for almost anything, from taking payments to email campaigns to communicating with your team. It's drag and drop builder coupled with the amount of available widgets is endless

There are a variety of advanced features that seem a bit expensive. Tracking data wasn't robust at all. They do have a forms analytics and you can integrate third party features but it really is too much in the grand scheme of things.

Jotform has been an invaluable tool for streamlining our form-building process. The customization capabilities are robust, from themes and layouts to advanced settings like conditional logic, ensuring our forms are both visually appealing and functionally efficient.

While Jotform offers extensive features and flexibility, there are a few areas where improvements could enhance the user experience further. Occasionally, navigating through advanced settings and configurations can be overwhelming, especially for new users. More guided tutorials or tooltips could help mitigate this learning curve. For instance, when setting up complex forms with advanced features like conditional logic, it took some time to understand all the available options.

Ease of use
There are no complications
There are ready-made models that give ideas
The one-month free trial is renewable
INTEGRATIONS with other sites such as Google Sheet and others... is good
There are several uses that I have really benefited from

There was a point where the Arabic language was not accepted, but I think the matter has been fixed
Submissions, if you try to study the matter, add them to 200 or a little more
I don't think there are any negatives because the platform is everything you are looking for, except for those who do not know how to use the platform

Jotform makes it so easy for us to create any type of form and document that we need for our projects. It is very easy to use and the document creation process is very straightforward. It has well designed and easy to customize form templates that saves us time when creating our forms. It allows us to save and share our documents in pdf format which is much more secure.

Jotform has not given us any troubles at all since we started using it. We have not experienced any cons as up to now.