Zoho Social Reviews

I started using zoho social through a company I worked for a few years ago -- when I branched off on my own and found myself taking on more and more marketing clients, I tried so many different social media management apps. I literally tried no less than 8, Zoho was so awesome when I used it before that I assumed it was the most expensive option and never explored it -- turns out it is hands down the best value and price if you are managing more than 3 or 4 brands! Silly me, I assumed because it was the best it was gonna be out of my price range! Using it now and never looking back, I manage 6 brands by myself right now and they make it so easy.

Only have two issues really, 1. that I cannot seem to tag individuals in a post so when, for example, I am wishing an employee a happy birthday for a client -- I cannot tag that employee through zoho (only businesses).
2. I have a client who is a radio station -- they have 6 Facebook pages for all of their different radio hosts but I can only add one channel per brand (1 FB, 1 Insta, etc) which means I have to count each of their channels as a new brand. That slows me down a bit but in the grand scheme of things, it is not the end of the world.

mobile application
multiple platforms
easy of use and setup

More social media presence is necessary, and each shared post must be modified.

Recently using the app , so is very hard to make decisions

Very new to the app , but I most like is the interaction with the social media

It has a lot of capability and functionalities upon initial setup.
It is easy to separate brands, and manage lead capture for each salesperson.
All integrations into existing social medias are in Zoho Social at a glance, features are on the same level as of other social tool providers.
Interface and workflow management are a piece of cake.
Easy to navigate through many layers of data and communication points.

It is similar to Zoho tools in existing integrations and usual necessity to tweak things internally and upkeep the system.
Due to our internal customization of CRM, it was harder to integrate Zoho Social seamlessly.
It is hard to manage several languages under one roof, only limited amount of brands can be created.
Automation and default pages are barely customizable.

It has made posting very easy and is accessible from anywhere. I don't have to wait for the right time and remember to post, it does that for me.

It doesn't allow to put music or other in-built features of instagram stories.

Best Social media management tool & team collaboration

Team collaboration content approvals & team management

Great app. the interface is great. easy to understand

setup was tough and i could not find any youtube video to help me out

everything really very smooth and faster

nothing, everything really very smooth and faster

Zoho social is made my work easy, now i am schedule all my social post at one place it is a great application.

The scheduling and publishing tools are particularly robust, allowing for seamless content planning and execution. The analytics and reporting features provide valuable insights, making it easier to track performance and adjust strategies accordingly.

The app sometimes feels sluggish, especially when managing multiple accounts or accessing detailed reports. However, these are minor issues that don't overshadow the overall effectiveness of the tool.

We appreciated that there was ae reporting built in and that there was an option to quickly pause all content.

Customer support was awful. They were slow to respond, and once they did, the answer was usually "Sorry, that is not available" or "that is not something that can be done." There were no workarounds, no forwarding to development teams for future updates, and only uncaring, unhelpful responses.

I primarily used the soho social feature and I found it extremely helpful that I was able to connect all my social channels to it. I could then plan and schedule all my social media posts across all my channels for as far out as I wanted to. This helped me a lot and I knew I didn't have to worry about it on a daily basis.

A few times I wanted to post multiple images to my instagram channel and I was not able to do this. But that was minor. There were so many features that I have not even been able to use yet so I cannot say that there was anything that I liked least.

I stumbled upon Zoho Social accidentally when I was looking for a social media software for my company. We are a small company and even smaller social media and marketing team (only 2 strong), so we didn't really a huge budget to devote. Our requirement of features centred mainly on being able to schedule our posts in advance, schedule the same post multiple times, monitor our performance across different channels and create a content and publishing calendar.

We had narrowed down to Hootsuite (which we found to be powerful, yet too expensive) and buffer (which was cheap but didn't meet all our feature requirements). I was very pleased when I came across Zoho Social, which offered us the best of both worlds. A host of great features at a much cheaper price point than Hootsuite. It meets most of our feature requirements and is a lot pleasant to look at and easier to use than Hootsuite (which we found to be a little clunky at times). Everything is really accessible, the most relevant metrics are on the home page itself, the reports give a good overview of the KPIs, and it's all so easy to use. One feature I loved is that you can track how many times a user has interacted with your brand on different channels, and then share the same information with your other team members (through the Collaborate tab). All in all, a power-packed software with all the best social media management features built in.

I discovered Zoho Social a day before when we were about to make the final call, and I am really glad we did!

My biggest problem with Zoho Social has been the inability to customise our set of features. The Standard plan offers most of the features, however, the Publishing Calendar is only there in the next upgrade, the Professional plan. I don't really need the other set of features like additional brands and team members, and thus don't see sense in upgrading just for one feature. When I got in touch with their customer support team, they told me that they do not allow any customisation and the features for each plan are set in stone. This was really disappointing, and Zoho Social might have been the perfect social media management software for me if not for this.

I have been using Zoho Social for a few weeks now and I am thoroughly impressed with the platform. As a small business owner, managing multiple social media accounts can be a challenge, but Zoho Social has made the process much easier.One of the things I like most about Zoho Social is the user-friendly interface. It's easy to navigate and I was able to start using it right away without any issues. I also appreciate the customizable dashboards, which allow me to see the metrics and data that are most important to my business.The post scheduling feature has also been a game-changer for me. I can now schedule posts in advance and ensure that my content is published at the optimal time for maximum engagement. This has saved me a lot of time and made my social media presence more consistent.The automation features, such as the ability to automatically publish posts from RSS feeds and set up automated responses to customer inquiries, have also been very helpful. It's great to have these tasks taken care of automatically, so I can focus on other aspects of my business.Zoho Social's monitoring tools are also impressive, as they allow me to track brand mentions, engage with customers, and monitor competitor activity. The detailed analytics and reporting features have also provided me with valuable insights into social media performance.

One potential downside of Zoho Social is the pricing. While the platform offers many features that can be helpful for businesses of all sizes, the higher-tier plans can be quite expensive. This may not be feasible for small businesses with limited budgets, so it's important to carefully consider the pricing options before committing to the platform.Lastly, while Zoho Social does offer support options like email and phone support, I've found that the response times can be slow at times, and it can be difficult to get issues resolved in a timely manner.

Zoho Social is user friendly, the features are written in a clear language for all users to understand. Pocket friendly, its averagely priced for small to large businesses to afford. The setup is very easy, it took us less time for all our social platforms. Pre- scheduling posts to post later is a brilliant feature, helps me stay organized. The notifications are awesome each time I get a social media interaction, this helps me to get back to clients om time who may have queries. Zoho Social has made my work easier as I post to multiple social media channels all at once. Drag and drop is a life saver, I literally drag and drop photos ok the site I want to post, how cool is that!. Upcoming posts on the calendar is really helpful to keep me on the toes of upcominng events.

I love all the features I have used so far. I do not have a challenge I have experienced with Zoho Social, it has greatly improved our brand awareness and we are happy

I enjoy it a lot since I can work with many customers at once. Having everything at my fingertips for each one, organizing material in a simple method helps me keep everything organized, and, above all, scheduling content across various social media networks profiles that i have.

The fact that I can't use any of the stories is perhaps what I dislike the most. Working on Instagram stories would be beneficial. I'd want to be able to submit more than six photos for each publication, and occasionally I have as many as nine images for a single article. It would be fantastic to be able to submit publications with many photos automatically.

When it comes to a marketing manager who can help with organizing and scheduling posts on Instagram, Facebook, and Twitter, I think Zoho Social is by far the most cost-effective option. It also offers a function that allows you to share a single post across many platforms with a single click.

The first time I tried to link my social media account, the binding process was a shambles, as the authorization for the connection kept rejecting my token and displaying an error on my end. Kudos to the support team for assisting me in quickly resolving the issue.