--- description: Learn how InTouch CRM can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for InTouch CRM. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: InTouch CRM Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [InTouch CRM](/software/10213/intouchcrm) # InTouch CRM Canonical: https://www.getapp.co.uk/software/10213/intouchcrm Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/10213/intouchcrm?page=2) > InTouch CRM is designed to help businesses automate sales and marketing through customer data on your website or offline, automated lead nurturing campaigns, audience segmentation, email marketing and team tasks. It has a suite of tools to get you started with sales and marketing campaigns. > > Verdict: Rated **4.7/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of InTouch CRM → Focused on helping small businesses grow through using simple sales and marketing automation. → End to end sales and marketing systems and reporting → A system focused on getting you the best results, for the minimum investment in time and money. → No expensive set up fees → You don't need a dedicated person or a marketing degree to operate InTouch → Fanatical about service, just take a look at our reviews → Take a free 14 day trial today and see what InTouch can do for you. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 14 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: InTouchCRM - **Location**: North Somerset,, UK - **Founded**: 2005 ## Commercial Context - **Starting Price**: £15.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: 1 simple account type - £15 per user per month, with full functionality of CRM, Automation, Email Marketing, Survey Marketing, SMS Marketing, Sales and Leads Pipeline and more - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - API - Autoresponders - CAN-SPAM Compliance - CRM - Calendar/Reminder System - Contact Management - Customer Surveys - Document Storage - Drip Campaigns - Dynamic Content - Email Marketing - Event Triggered Actions - Forecasting - Image Library - Interaction Tracking - Lead Management - Lead Qualification - List Management - Marketing Automation - Quotes/Estimates ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) - [Email Marketing Software](https://www.getapp.co.uk/directory/307/email-marketing/software) - [Marketing Automation Software](https://www.getapp.co.uk/directory/308/marketing-automation/software) - [Contact Management Software](https://www.getapp.co.uk/directory/337/contact-management/software) - [Lead Management Software](https://www.getapp.co.uk/directory/339/lead-management/software) ## Alternatives 1. [EngageBay CRM](https://www.getapp.co.uk/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) 2. [Framework360](https://www.getapp.co.uk/software/2052681/framework360) — 4.9/5 (15 reviews) 3. [Mailchimp](https://www.getapp.co.uk/software/8268/mailchimp) — 4.5/5 (17572 reviews) 4. [Constant Contact](https://www.getapp.co.uk/software/90578/constant-contact) — 4.3/5 (2912 reviews) 5. [Marketing 360](https://www.getapp.co.uk/software/104247/marketing-360) — 4.5/5 (1132 reviews) ## Reviews ### "It's my secret to getting it all done\!\!" — 5.0/5 > **Andrew** | *15 May 2014* | Marketing & Advertising > > **Pros**: intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS. > > **Cons**: There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with. > > My company has used intouch CRM for several years now, we are pleased with it so we now recommend it to our clients. It does 98% of what in my opinion every small business owner needs to run and automate their business, from the day to day diary management, to setting up marketing campaigns, and it is affordable. I have always said to new team members, that you have two brains when working here, one is yours, and the other is the CRM, where everything will be stored and shared for everyone else to collaborate with and use. Also I like the fact that it is online, so I can login from anywhere, and my data is secure, and backed up without me having to worry. I just wouldn't be without it... Highly recommend ----- ### "Lots of Features" — 4.0/5 > **Lauren** | *21 April 2022* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I loved that Intouch had multiple features to use in order to keep our leads organized. AND I LOVED THE TEXTING FEATURE. > > **Cons**: It was a little hectic to looks at and use because there were so many names coming through from check ins to leads to members. > > I really liked inTouch when we used it and if it just cleaned up a bit, it could be even better\! ----- ### "New User impressed with customer service" — 3.0/5 > **Bill** | *4 July 2014* | Primary/Secondary Education > > **Pros**: Templates for emails Reports Support and customer service > > **Cons**: Busy interface (tabs and sidebars) Some functions not as easily reached as could be expected. There's a learning curve\! > > I've been using InTouch CRM for about 2 weeks now. Customer service for me has been excellent; chat support has been helpful and accurate and the attention to detail from staff has exceeded my expectations. I am a small business with a turnover of less than £110k but InTouch have been really committed to my cause. I am using InTouch for emailing parents of students about Summer School bookings, news and updates, and free information about how best to nurture learning in their children. I could see via the report page that my last email was opened by over 25 people within just an hour of being delivered and I have received 4 sales enquiries as a result of it. It's paid for itself already this year\! ----- ### "You feel like a customer not a number\!" — 5.0/5 > **Peter** | *15 July 2014* | Marketing & Advertising > > **Pros**: Simple Easy Customer service Easy to get in touch It works Quick response > > **Cons**: Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue > > We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support. There is a complete suite of videos to help, guides and very quick response. I use and have used all kinds of CRMs in my time and am a serial user of cloud based tools so it takes a real pounding from us\! Yes, I thoroughly recommend it and in fairness to the guys there, when they have found any gaps in the system, they jump on issues and sort them quickly. You are dealing with human beings and you feel like a customer not a number\! Great customer service. Happy to recommend them. ----- ### "more than CRM - it's a business success partner for entrepreneurs and business owners\!" — 5.0/5 > **Mark** | *6 June 2014* | Management Consulting > > **Pros**: InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on. Managing contacts through Groups is easy and Email Nurture Sequences are excellent, to highlight two. > > **Cons**: None especially. If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application. > > InTouch provides a comprehensive suite of CRM functions, including some really exceptional features. In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process. I've evaluated many CRM and email marketing packages and InTouch is an essential system for my business. The support is excellent too - from online resources to helpdesk. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/10213/intouchcrm?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/10213/intouchcrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data