Flipcause Reviews

Flipcause helps us do more with less. Our previous software was expensive and to have full functionality it would require us to pay more, but with Flipcause we have everything at the one price. We're able to do everything we need from campaigns to event sign-ups and everything in between. The big thing we love is how much we can customize every element.

I wish we had more ability to contact our donors within different segments to help drive donations.

I have nothing positive to say about this company!

We never got it to work. We paid for it for 2 years and now that I'm trying to terminate the 3rd year that I did not request, I am being given the run around.

Flipcause has met our non-profit needs in combining so many products into one easy to use platform. The most useful features are 1) storing unlimited contacts, 2) processing our one-time and monthly donations, 3) managing our event and program registrations, 4) guaranteeing a low credit card processing fee, and 5) amazing real-time support team. We have a peace of mind knowing we can store all of our contacts' (donors, participants, sponsors, potential new clients, etc.) info in one database. Having Flipcause has saved me so much time by easily creating new campaigns that are ready to launch in one sitting. Our donors and participants have remarked how easy it is to make a donation or register for a program. Our monthly donors are even able to edit their contribution amount at any time through Flipcause's automated emails, which is super helpful for our small staff. We have saved so much money by implementing the option for payers to cover processing costs and we are conforted to know that even if people do not opt to cover the processing fee that Flipcause guarantees we would not pay any higher than a 1.5% average processing rate. Lastly, their support team has been superb. Anytime I email a question, I have received a helpful response back within minutes. I find their self-help library of tutorials, videos, and instructions extremely helpful. The downloadable reports, LIVE app, transferring funds, and geographical hot spot map are super intuitive and insightful.

Generally, I can't complain about any features. We still have to use a separate software for our annual Gala due to our silent and live auction needs, but that has not diminished the usefulness of Flipcause.

We love the ease of use. The Contact Database is user friendly for all our staff. And as the Outreach Director for our small organization it's taken minimal time and effort to learn how to do our own campaigns. It allows us to be more creative, and build campaigns to integrate into our website which we would not have done before because we would always have an outsider do it for us with more time constraints and less flexibility. This has really helped grow our organization. But even better is that someone from Flipcause will do all the work for us if we are not able as part of our subscription, and at no extra charge. This alleviates so much stress!
The other part we really like is that we can build and manage our own website. Being an organization with constant information changes, this is so important and helps our website be more inclusive because we can do our own updates anytime we want. The platform is user friendly, but again, Flipcause can do it for us at NO EXTRA CHARGE if we need it. For a small organization this is amazing!

Would like to have an integrated email blast system instead of having to use a separate platform like Mailchimp or Constant Contact. We hear it's coming!

The dashboard is clear, with intuitive UX and has everything our project leaders need to raise funds and manage their payments. I also appreciate the reporting system and ability to manage donors directly. The platform is always improving, their support team is always quick to reply AND to follow through.

Getting some of the graphics to fit was tricky in the beginning, but as they have grown, the glitches are now few.

Flipcause appealed to our small nonprofit because of the number of features available for its very reasonable price. We had been using multiple services to get the features Flipcause offered all-inclusive, so making the switch alone saved us time and money. The biggest sell for us was the inclusion of website design and hosting via Weebly. We were in the market for an updated website, and had been intimidated by the prospect of doing it ourselves, or the price of hiring someone to help us make the switch to a new format/platform. Flipcause made it easy and affordable. We could not be happier with the new site and the simplicity of the Weebly interface! In addition, the fundraising arm of Flipcause is user-friendly and the fees are reasonable. We have moved our event registration over to Flipcause and we are not paying nearly the same percentage of fees we paid with Eventbrite or PayPal!

It is easiest in retrospect to import all existing payment and database information at once, versus in stages which is how we went about it. I wish there was more automated features for contact outreach and emailing, but this isn't something we had with our prior platforms, either.

Flipcause makes it quick and easy to set up professional landing pages for each fundraising campaign. We have been able to run several successful campaigns to help us navigate the uncertainties caused by COVID-19. The customer service and support is wonderful! They are always able to help and show us tricks and tips to better use the software to meet our needs.

Occasionally there are phrases/terms that we'd like to be able to change (e.g. on a landing page or a receipt) to better match our organization's vernacular. But that is a very minor concern, we are truly very happy with the software.

We have been using Flipcause to manage our website, donations, payments, and events. The program and service has been a huge help and customer service is a great time saver on those busy days when you need something posted/done and don't have the time to get it done.

The reports could be a bit more streamlined and easier to arrange. I need basic info like name, contact info, their registration type, or donation amount, etc. I would also like to see how many registrations a person has instead of seeing their name 10 times in a list. Its very time consuming to condense the lists to use at check-in/to track donations/registrations.

I like the easy way we can set up campaigns, and then communicate with people that sign up or donate to that campaign. The interface is very flexible and thorough. Creating a website with Flipcause has also been easy to do, as is maintaining it.

It is missing a relational database which would be very useful to us. In addition, it doesn't have a batch mailer capability so we have to maintain a separate database for emailing people.

I like the cost of Flipcause the most. It is very effective and affordable. They also have a competent customer service team.

There are issues with making edits and deletion of human errors. I have to email customer service and it takes a few business days for it to be completed when I could've easily resolved it myself if I had the capability. They do have a great customer service team though!

The Flipcause team made it easy to transfer to the new platform and onboard all our important features like a website redesign, swapping over recurring donors, establishing a membership program, and creating an events marketing workflow. Among many other important capabilities that allow us to house nearly all of our vital services under one roof for the first time. Of course transfers of this magnitude are gradual and take time, but the Flipcause team has always been accessible to help answer questions and provide timely solutions. I honestly can't believe such an incredible software and support solution exists for an affordable price. It makes running a nonprofit not only possible, but feasible and enjoyable.

I wish Flipcause had more mailchimp integrations, so that syncing new members and cancelled memberships happened automatically.

Flipcause is a clean and very manageable donation and event management software. From day 1, we were able to easily create events and fundraising opportunities, track donations, and embed information on our website. Flipcause makes it extremely easy to customize event and fundraising webpages and tools, which always allowed our donors to know exactly what they were doing.

The tools to build campaigns could be more customizable. As for a donor database, we were a part of their Customer Relationship Management (CRM) tools beta launch and had access to their fully active tool. It is a very helpful tool with good information and search functions. It is especially handy if you import and manually input your donor information before you begin to use Flipcause as a donation host. Our issue was that we had been using them for a couple of years prior to the launch, so when we imported all of our donor information, it didn't merge perfectly with the current records they had - instead it created new accounts. You can manually merge multiple accounts at the same time, but that takes manpower. The other issue we had is that if a donor makes a one-time donation through a Flipcause campaign, it must match the information you have for that donor exactly, or else it'll create another customer account. So this creates regular maintenance if you are using Flipcause as both a CRM and a donation host.

From initial investigation to the launching of the final product was about 3 months. The website works perfectly and has caused our donation frequency and repeat donations to increase substantially.

We have selected two optional fields that are critical to us. These fields allow donors to direct where their funds are used. Many donors select repeated donations, up to multiple months. A significant concern is that when they select where the funds are to be used, that is only reported one time, at the first donation. All subsequently repeated donations omit the direction to which their funds are to be used. This is a major problem.

Where do I start?? We are a fiscal sponsor for 35 different organizations. We used to use our merchant account to take in all of the donations and I had to write donor letters for every single one. Also there was no way for donors to offer to pay the fee, so that took away from the donation. Now each sponsored organization and manage its own campaign, the donor letters are sent out automatically and we have the reports to keep track of everyone's funds.

Our sponsored organizations are not particularly tech-savvy. We had to record a Zoom video to train them on how to get set up and use the features. It would be great if Flipcause could do one comprehensive set-up video for the basics instead of a single how-to video for each feature.

We are a tiny nonprofit organization. I like that this software offers so many features in one product. I use the website services and donor/data management, so it covers most of our main needs. Also, it is convenient to work with one customer service team for everything.

It took some time to learn the tools for setting up campaigns. There are many detailed selections to be made. However, tutorials and access to customer service helped with this.
At first, there was no text to give feature but, they were already working on it when I inquired about it.

Being able to customize for programs, donations, fundraisers, and volunteers makes this a really great platform.

The customizable nature can be complicated. Lots of drop down menus and check boxes. It's easy once you get the flow, not dissimilar to learning wordpress, but challenging to train others quickly.