--- description: Learn how osTicket can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for osTicket. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: osTicket Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [osTicket](/software/10260/osticket) # osTicket Canonical: https://www.getapp.co.uk/software/10260/osticket Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/10260/osticket?page=2) > osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports. > > Verdict: Rated **4.3/5** by 75 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of osTicket Custom Fields: Create custom fields, forms and listing can be added to each web ticket or for specific help topics. Ticket Filters: Use filters to route incoming tickets and set automatic actions such as ticket rejection, department assignment, and canned responses. Agent Collision Avoidance: You can lock tickets so that multiple agents do not respond to the same request. You can set the amount of time the ticket remains locked for. Service Level Agreements: Create as many SLA plans as you wish and associate them with help topics, departments or ticket filters. Get overdue alerts and notifications on due dates missed. Customer Portal: All support requests and responses are automatically archived and saved to a customer self-help portal. Users can log in with their email and ticket ID to access help pages. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 75 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Enhancesoft ## Commercial Context - **Starting Price**: US$12.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Opensource - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, German - **Available Countries**: Canada, Germany, United States ## Features - Automated Responses - Automated Routing - Customisable Forms - Customizable Fields - Dashboard - Help Desk Management - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Templates - Ticket Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) - [Issue Tracking Software](https://www.getapp.co.uk/directory/580/issue-tracking/software) - [Knowledge Base Software](https://www.getapp.co.uk/directory/2823/knowledge-base/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 5. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Great tool forticketing" — 5.0/5 > **Eric** | *27 August 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Solution that is free, lightweight, reliable, open source, and easy to setup and use. Has most of the features of the paid solutions. Easy to tie to company websites for customers to open tickets. > > **Cons**: You need to know how to set it up and host it your self. ----- ### "The Best Open Source helpdesk solution" — 4.0/5 > **Verified Reviewer** | *7 February 2025* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: osTicket is the best open source help desk management software > > **Cons**: osTicket very time-consuming to set up for beginner ----- ### "Probably Best Free Customer Support Platform ever." — 3.0/5 > **Giorgi** | *8 November 2016* > > OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words. (Please note this is about the self-hosted package of OsTicket, not Cloud-based.) The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well. The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook \& Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different. All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free. ----- ### "Good but not great" — 4.0/5 > **Gustavo** | *29 July 2022* | Higher Education | Recommendation rating: 5.0/10 > > **Pros**: It has an free option if you want to test it > > **Cons**: Should be simpler, most companies don’t look for all the features so you may end paying for things you will never use ----- ### "Leading open-source ticket management" — 5.0/5 > **Alfredo** | *17 April 2021* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Once setup it is a very stable platform. All advanced ticket management features are available, including routing and templates. > > **Cons**: Integrating into my workflow was challenging, since it would usually require developing a module by code. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/10260/osticket?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/10260/osticket) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data