ABC Glofox

4.4 (344)
Write a Review!
Best Boutique Gym & Fitness Studio Management Software

Overall rating

4.4 /5
(344)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.4/5

86%
recommended this app
Sort by

344 Reviews for UK Users

stephan
stephan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 22/11/2023

Went well, like I said don’t have any experience with the actual product. But looks cool and...

Went well, like I said don’t have any experience with the actual product. But looks cool and [sensitive content hidden] was awesome

Pros

Ease of carrying data, payments and booking classes

Cons

Don’t know yet , still have t set it up and started using it

Adam
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Definitely recommend. Great end-use experience

Reviewed on 19/10/2024

Very smooth onboarding. But very labour intensive manually transferring booked classes over from...

Very smooth onboarding. But very labour intensive manually transferring booked classes over from the old booking system

Pros

Super easy end-user experience. Owner dashboard also pretty simple to use. Onboarding has been very smooth with quick bespoke app developed.

Cons

App showing 4 weeks in advance (as per settings), web portal showing 2 and half months in advance. Struggling with support to fix it.

Andrew
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Jumped in too early, got soaked.

Reviewed on 17/08/2024

I wanted to take a moment to share my thoughts regarding my recent experience with GloFox.

While I...

I wanted to take a moment to share my thoughts regarding my recent experience with GloFox.

While I appreciate the friendly demeanor of the staff, I have unfortunately encountered significant challenges with support from both the staff and management. We were charged $1,500 despite not being fully onboarded due to ongoing software issues. It appears that the contract primarily serves to protect GloFox from customer dissatisfaction and the implications of its practices.

I feel that management prioritizes financial gain over customer satisfaction, which has impacted my overall experience. I believe there is an opportunity for improvement in how customer concerns are addressed.

Thank you for considering this feedback.

Other solutions such as Mindbody, Acuity, and Vagaro offered the features GloFox lacked but we did not discover these missing features until we signed a 3-month contract.

Spend more time than you think you need with the sales staff before committing. Software may work for a ton of companies but if you have a unique use case then ask every question you have before signing anything and make them demo everything before signing. They will not let you out of the contract even when they realize they will not be able to serve your needs. $1500 wasted.

Best regards,
Andrew Woodward

Pros

User Interface works nice and the idea of the app is nice too but other companies exceed them on both features.

Cons

Basic booking features are missing and management cares more about holding you in a contract than doing the right thing. We did not onboard a single member onto this platform once we realized it was not the right solution. We have gone to Mindbody and are completely satisfied with their services.

Reasons for Choosing ABC Glofox

User Interface and complete solution....

Switched From

Acuity Scheduling

Reasons for Switching to ABC Glofox

Price but in the end mindbody is the original and Glofox is copying the business model. We went to Mindbody.
Paul
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GloFox - Brilliant the way to go

Reviewed on 16/10/2024

[sensitive content hidden] has been absolutely brilliant making sure the onboarding has been stress...

[sensitive content hidden] has been absolutely brilliant making sure the onboarding has been stress fress but thorough at the same time. When I've had question the response with video explanation - makes life much easier !

Pros

Simplicity of the onboarding process and the product itself

Cons

nothing really - like I said so far so good the whole process has been thorough and software easy to use

Alternatives Considered

Udio

Reasons for Choosing ABC Glofox

TO have a system more easy on the eye with a branded App

Switched From

Momence

Reasons for Switching to ABC Glofox

It works for my business needs and ticked all the boxes
Charlotte
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Louise is 1 in a million

Reviewed on 28/10/2024

It started off as a negative one but now I’m fully onboarded it’s turned into a positive after all...

It started off as a negative one but now I’m fully onboarded it’s turned into a positive after all the help I received from Louise

Pros

My onboarding manager Louise.

I’ll be honest I found Glofox itself a bit rocky, as from the start I felt very miss sold however, Louise restored to faith in the company.

Cons

The hidden fees throughout from the cost not including VAT to the costs associated with amplify and so on.

abdullah
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thanks [sensitive content hidden]

Reviewed on 10/10/2024

It was long but [sensitive content hidden] made it easy and nice.. she supported me all the time...

It was long but [sensitive content hidden] made it easy and nice.. she supported me all the time and was always there to help and support and explain all I need to learn. She the implementation much easier and helped even in her vacation.

Pros

The communications and support. Especially with [sensitive content hidden]. Her support is amazing and endless

Cons

Limitation with the payment ( for example there is no Apple Pay)

Ritienne
Overall rating
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Top choice for business startup

Reviewed on 23/09/2024

They are very helpful, professional and have good quality of an app.

They are very helpful, professional and have good quality of an app.

Pros

There continuous suppst to help set ot al up.

Cons

I have no complaints so far. It takes time to set it up but very happy with the service

Alternatives Considered

Momence

Reasons for Switching to ABC Glofox

Was better visually and they where more expensive
Dia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

General Manager

Reviewed on 26/11/2024

Staff was very knowledgeable and [sensitive content hidden] was great to work with. She did a...

Staff was very knowledgeable and [sensitive content hidden] was great to work with. She did a fantastic job.

Pros

It is easy to use, simple system, reporting was a breeze.

Cons

There isn't anything that I don't like so far.

Naomi
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I Recommend!

Reviewed on 12/11/2024

I really have appreciated my time with ABC Glofox - everyone is professional and positive

I really have appreciated my time with ABC Glofox - everyone is professional and positive

Pros

I like how quickly [sensitive content hidden] would respond and get back to me! Being in higher ed, we can get busy really fast once the semester has started, [sensitive content hidden] did a great job of checking in and making sure we have everything we need.

Cons

The timing of receiving our product was not the best due to the semester starting but overall, it was nice have a great support team.

Alternatives Considered

Trello

Reasons for Choosing ABC Glofox

Price overall was expensive for Mindbody and it can be hard to teach staff to use

Switched From

Mindbody

Reasons for Switching to ABC Glofox

n/a
Vital
Vital
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Expected a lot more

Reviewed on 04/02/2023

This is the first gym management tool we have used, so I can't compare to past experiences. But...

This is the first gym management tool we have used, so I can't compare to past experiences. But Glofox is not robust, they are not solving the problems, and I kinda regret having chosen them.Very important point: integration with 3rd parties (such as mailchimp) is not good, and as they are developing their own thing, it will never be.

Pros

We like the user front end, the way it looks in our web. Not the best UX though, only one customer has been able to find how to cancel a class. The rest just report "I can't cancel".

Cons

Language bugs all around (we use spanish front end) , all reported, barely fixed so far. A lot of hard coded stuff we can't fix using the tool they provide for custom copy. A lot of copy edit was needed for spanish.Many bugs found and reported, also suggestions for UX we have made... they may just be focused in that new service "amplify" and now finishing the core product.

Alternatives Considered

Mindbody

Reasons for Switching to ABC Glofox

We liked Glofox web front end and we thought or were told it would fit all our needs. The price was also a factor at first, but Mindbody at the end did an offer for the first year that was very competitive.
Kristen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing!!

Reviewed on 12/06/2023

Overall experience has been great!

Overall experience has been great!

Pros

I liked working with [sensitive content hidden] best, I really appreciated how quickly the GloFox team moves and how much they checked in on me during the process.

Cons

I think the emails/ notes should be custom to your brand, not glofox, it's very confusing to receive an email with all the glofox branding but it's from my business.

Alternatives Considered

Mindbody and Mariana Tek

Reasons for Choosing ABC Glofox

Mindbody was not as nice and personalMindbody was not wanting to support a seasonal/small business that needed a bit of grace during months when I am not operatingMindbody was really confusing for my users

Switched From

Mindbody

Reasons for Switching to ABC Glofox

Because of [sensitive content hidden]! Because of the care he took in getting to know me, my needs, and how much he was invested in helping me. It felt like he truly wanted to see me succeed and wanted to provide the best option to enhance my studio!
Tara
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great service by [sensitive content hidden]

Reviewed on 29/09/2023

I have just done the sales call & everything was explained so well y [sensitive content hidden] ,...

I have just done the sales call & everything was explained so well y [sensitive content hidden] , he made sure I understood what was involved & was very friendly

Pros

Everything I needed was included and more

Cons

I have not fully seen the system to dislike anything

Alternatives Considered

LegitFit and Virtuagym

Reasons for Switching to ABC Glofox

I use ABC for online clients so for it to be integrated is a big help for me
Hollie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Fitcode

Reviewed on 18/05/2023

Overall good a lot of hiccups but will still need to work them out. Too early to know

Overall good a lot of hiccups but will still need to work them out. Too early to know

Pros

Most functions have what I need to run the business

Cons

The payment processing time and GoCardless integration

Alternatives Considered

Mindbody

Reasons for Switching to ABC Glofox

[sensitive content hidden] was great at explaining the product and also I spoke with his manager who gave some good general business advice. If it wasn’t for them I probably would have gone with another app. [sensitive content hidden] has also done a good job with helping me configure the app.
George
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Putting off Potential Clients

Reviewed on 15/05/2024

Appalling. This system is actively turning away potential clients of mine during what should be my...

Appalling. This system is actively turning away potential clients of mine during what should be my busiest time of year.

Pros

Easy to see leads, bookings and revenue.

Cons

The first interaction customers have with Glofox is very off-putting for them. It is very awkward and rather than giving suitable direction it tells potential clients that they are "Inelligible" to attend classes, which kills off the relationship before they have paid for a class or turned up

Noemi
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Loved Glofox at my yoga studio

Reviewed on 30/07/2024

Thank you, Glofox and Team for 2 wonderful years of admin Help.

Thank you, Glofox and Team for 2 wonderful years of admin Help.

Pros

Glofox has incredibly helped me with customer retention, wining client trust, easiness for booking management, yearly accounts. Glofox has been the best tool for my studio; like having a receptionist and accountant at the same time.

Cons

None. Everything has been the best help i could have wished for.

Hayley
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thank you for your support!

Reviewed on 16/10/2024

Excellent. All down to [sensitive content hidden]. Her expertise and support is impeccable!

Excellent. All down to [sensitive content hidden]. Her expertise and support is impeccable!

Pros

[sensitive content hidden]! She has been a fab support in our set up. Glofox is much more efficient and current then previous apps we’ve used before

Cons

Maybe being told that multiple bookings could be made under one name (not by [sensitive content hidden])

Yogesh
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent service

Reviewed on 21/10/2024

Excellent service, Great software and support provided

Excellent service, Great software and support provided

Pros

Great software easy to understand for our staff, All reports available before requested.

Cons

Service & Support offered by Oisin & Rodrigo

Katherine
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great services

Reviewed on 22/05/2024

Pros

It's easy to use as for clients, as for staff members.

Cons

I can't have a full access on my phone app. For all major tasks I need laptop.

Katie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Happy customer

Reviewed on 01/02/2024

Pros

Ease of use
User friendly
Payouts section

Cons

Can’t make a week off inputted to calander have to just delete or hide calander

Angelica
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Maximize Your Gym's Potential with Gloflox's Integrated Management Platform

Reviewed on 11/06/2023

My experience to Gloflox as a pharmaceutical product development and research intern was minimal...

My experience to Gloflox as a pharmaceutical product development and research intern was minimal because it had little to do with my line of work. But I was able to see how fitness-related firms used Gloflox in their daily operations. The software's class scheduling and membership administration functions were crucial in optimizing the gym's operations. The reporting features of Gloflox helped with data-driven decision-making by offering insightful information about member engagement and attendance trends. Despite the fact that my experience with Gloflox was purely observational, it showed how well the program can handle gyms.

Pros

A number of features from Gloflox are offered to simplify operations in fitness centers and gyms. It is simple to manage memberships, plan lessons, and keep track of attendance thanks to its user-friendly layout and straightforward design. The software's powerful reporting and analytics features offer insightful data on member engagement and business performance. The integrated payment processing solution from Gloflox makes billing simple and guarantees safe transactions. Businesses may adapt the platform to their own needs, including branding and member communication, thanks to the software's customization capabilities. The knowledgeable staff at Gloflox is on hand to respond to any questions or potential technical problems.

Cons

The learning curve connected with Gloflox's sophisticated capabilities, which may take time and effort to fully employ, is one of its drawbacks. Some users have noted that the software occasionally has errors or glitches that have a negative impact on the user experience. Although Gloflox provides a wide variety of functionalities, certain specialized elements needed by specialized fitness enterprises might be missing. Pricing for smaller gyms or independent fitness studios can be very pricey, which could present a financial hardship.

Laura
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great but needs improvement

Reviewed on 17/11/2023

The customer service is amazing! Very helpful and respond very quickly.

The customer service is amazing! Very helpful and respond very quickly.

Pros

Easy to set up at first, got all the functions I wanted for my business

Cons

Sometimes a bit difficult to understand some functions of the app

Miles
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good experience

Reviewed on 14/06/2023

Very good experience

Very good experience

Pros

The fact that it’s easy to use for both staff and members

Cons

That’s you can’t put your own pictures on the standard app

Jennifer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Customer Service!

Reviewed on 09/10/2023

I have had problems around scheduling, double-booking and always being on the clock .

I have had problems around scheduling, double-booking and always being on the clock .

Pros

Customer Service is amazing. The dashboard is very easy to use and pretty intuitive.

Cons

I haven't found anything yet. I am hoping that I can translate it into French.

Laiba
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Glofox Made my processes simpler.

Reviewed on 03/05/2023

I haven't experienced any app outages or latency problems. Undoubtedly, Glofox has simplified a lot ...

I haven't experienced any app outages or latency problems. Undoubtedly, Glofox has simplified a lot of processes.Once it is set up, I really don't need to do anything.It was wonderful.

Pros

The software is simple to navigate and utilize.I really appreciate how simple the backend setup was. The program's best feature by far is this one. Clients get very direct access to programs and events taking place inside the facility, and it is quite simple to use. Customer Services is always on hand to provide information.

Cons

The software is fairly simple to use and browse, but it was a little difficult for me to set up the membership the way I desired. Otherwise, nothing challenging exists.

Bradley
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Overpromise and Underdeliver

Reviewed on 16/06/2023

Miserable bag of lies, deception and unkept promises.

Miserable bag of lies, deception and unkept promises.

Pros

Nothing, it's an over-sold disaster. Make sure you negotiate, negotiate, negotiate the price. Their list price is ridiculous and it's like dealing with a used are salesperson.

Cons

Everything, nothing they promised is what it seems. I can't wait to move on from them.