EZFacility Reviews

Easy to navigate by tabs; customer service and technical support is superb! The team, from billing to customer service to technical support is knowledgeable, friendly, eager to help and thorough in all ways!

The set-up and processing of packages as well as tracking and scheduling; also the layout of the actual schedule and setting up appointments for either one-time or recurring appointments.

Ez Facility is user friendly; I like the way that the client's profile are set up and i also like the tabs they have on the profile. or the fact that we have to refresh the page so much.

When a family comes in to sign up i know that we can connect them, but i dont like the fact that we have to create a whole new profile for them.

This software is a game changer for Parks and Rec departments. It offers a wide variety of features from OLR, public and private rentals, sport league, practice, rental scheduling, online credit payment processing, membership packages, and now self service.

The only features that I would say could be redeveloped or enhanced with better features or could be more user friendly would be the following 1. OLR and Self Service. The OLR I mentioned could have more options for separate registrations. Also, when you pull a group that all registered online and lets say it is for 2022, when you export that group in the comments sections it shows comments from 2021,2020, 2019, and so forth for said client. When you pull a group for 2022, I only want to see comments from 2022 for that client. The other option would be the self service feature. It is not user friendly and can be confusing to start up. This options would be great for us, but the tutorial is not very informative.

It is easy to use and the staff learns it quickly. The self-service portal was an outstanding solution during COVID operations and we have continued to use it for program registrations and to publish a general schedule

Would love to see a more robust registration process for group classes; if not possible, having clients be able to cancel registration processed with Groups would save us some precious workforce resources. Figure out a way to show registration in classes using Groups in "MY Schedule

We've been able to maximize our efficiency at our fast paced gym with this software by having a more efficient scheduling, billing, attendance management, POS, and lesson system. Every feature in this software has been accurate thorough.

Sometimes reports can be tricky to navigate and generate but it seems this is something the support team is working on updating.

I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature.

It is very difficult to teach new people how to use the software, and difficult to run the reports that I need to present to my bosses.

Packages. It is very user friendly. Easy to understand.

No. Everything is perfect. No downside and I am familiar with the system

Customer service and frequent updates to the software show that they do care about their customers and are continually trying to improve their product. It's easy to use once you've gotten used to it.

Reports can be challenging to generate the information that you're looking for (ie memberships); customers were often frustrated with the self service because they couldn't access information about previous invoices; unable to purchase multiple items in one transaction or share between family members in one transaction in the self service portal etc., although it sounds like this might be something EZ is currently working on.

We have tried a few different reservation and pos softwares that have always had accounting issues. this software meets all of our needs and the reporting is always clean and accurate. It is easy to schedule and move around items on the calendar. you can also manipulate prices, times, and invoice numbers. we are very pleased with the software

We have needs for a few custom reports, unfortuantly this software does not allow us to generate them.

I appreciate the personal relationships that I have with a lot of the EZfacility employees. Most of the people I talk to, know me on a first name basis, and they understand my situations.
I have never had a customer service problem, and I rarely have to wait more than 2 minutes to talk to a representative.

I wish the POS system would load faster and was more efficient. Also, I am not a fan of the "check-in" feature/window. If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.

It's easy to book clients on their chosen timings. Even classes wherein I could also link weekly, bi-weekly and so on. Since I am handling the classes schedule and group training bookings, it helps a lot to save time.

Lockers maybe? Since i have never used it since the beginning.

-Schedule gives great “at glance” view of what is happening on a given day
- self service app
- memberships

-bit clunky to enter packages
-no automatic email to customer when a payment fails
-could have ability to create own reports
- ability to add password protected notes re treatment to a clinic page

The client profiles and accounts. Able to process payment easily and manage accounts. Accounting system is pretty straight forward and have usually found a solution to what we need.

Self Service. Would love to have it become more user friendly for our clients to be able to view their accounts, schedule privately, and have the overall appearance be more appealing for self service. Has been a reason I have looked at other products in the past.

I very much like the ability to easily manage our trainer's schedules. Before using this program our trainer's schedule was all over the place and this has helped most with organization. You can also manage your payroll!

The customer support during the set up process was average at best. I had a few questions that remained unanswered for quite some time.

It's pretty simple to figure out, make reservations, use the schedule, etc. Easy to track client, member activity.

Key ease of use details are missing. Old packages should up before new ones, requires you to confirm that you wanted an hour appt., doesn't do that on 30 minute one. Just another step. The fact that you have to hit customize to enter dates (another step from the older version). Can't print birthdays list more than a month out. EZ is moving away from the details studios need to run their business and take care of their clients.

We started with the FA system which was horrendous and not user friendly...
A recommendation to EZ Facility has made the clouds disappear and alot easier to use! The back office assistance by staff is second to none...(ive made a few mistakes!) which have been fixed no problem

nothing very user friendly. always on the phone to help you !

The booking of sessions is very easy. Also it helps when booking with a package for a single client.

I feel like EZ can still be improvised to be fully automated.

Constant improvements being made to the software. I have never, with any product i have used, had better customer support.

Just some limitations in the on-line ordering and checkout. Other than that it is pretty configurable

I can schedule a new event quickly. I also enjoy the color code options. It is also easy to delete an event quickly.

It no longer saves my password. I had a conversation with the rep and he requested I use Chrome but that is not an option. I've not used Chrome for a year and it worked fine. Now it saves my old password and never keeps the new one. My co-worker has the same problem.