EZFacility Reviews

Easy to use, intuitive, detailed booking platform. Use it to manage our 600+ members, administrate swimming lessons and group exercise classes, organise bookings, bill customers, track payments. Customer service is second to none.

Layout and interface are a bit dated and, therefore, not the easiest to use for a new user/client. Not a problem once the user is used to it. Can be convoluted and long-winded to set things up at times without much automation.

The staff are very friendly and when then actually are able to help me, they are patient and try to answer all of my questions.
The list of capabilities of the software is long and wonderful.

This software is the most illogical, non user-friendly software I've used in a long time. When I get someone on the phone to help they make it seem easy, but once I'm left to work on my own I can't remember what to do. It's not intuitive and does not seem to have a logical organization.
I know that it has many many capabilities, but trying to figure out how to use all of them would take WAY too long. I wanted software that would be easy to use, not one that would take 2 to 3 weeks of training to learn how to use. Every time we have a new employee they will also have to endure lengthy hours of trainings. It's not an ideal use of time.
There are times I've called for help and the customer service person has said flat out, "I don't know." That doesn't help me as I'm trying to learn a new software system.

Ez Facility is user friendly; I like the way that the client's profile are set up and i also like the tabs they have on the profile. or the fact that we have to refresh the page so much.

When a family comes in to sign up i know that we can connect them, but i dont like the fact that we have to create a whole new profile for them.

The client profiles and accounts. Able to process payment easily and manage accounts. Accounting system is pretty straight forward and have usually found a solution to what we need.

Self Service. Would love to have it become more user friendly for our clients to be able to view their accounts, schedule privately, and have the overall appearance be more appealing for self service. Has been a reason I have looked at other products in the past.

We have tried a few different reservation and pos softwares that have always had accounting issues. this software meets all of our needs and the reporting is always clean and accurate. It is easy to schedule and move around items on the calendar. you can also manipulate prices, times, and invoice numbers. we are very pleased with the software

We have needs for a few custom reports, unfortuantly this software does not allow us to generate them.

Easy to navigate by tabs; customer service and technical support is superb! The team, from billing to customer service to technical support is knowledgeable, friendly, eager to help and thorough in all ways!

The set-up and processing of packages as well as tracking and scheduling; also the layout of the actual schedule and setting up appointments for either one-time or recurring appointments.

I like the functionality of the software, it is a great all in one system.

The only thing I don't like about the software is that you need an internet connection to run it. If for any reason you loose your internet connection then everything stops, even POS and client check in.

It's easy to book clients on their chosen timings. Even classes wherein I could also link weekly, bi-weekly and so on. Since I am handling the classes schedule and group training bookings, it helps a lot to save time.

Lockers maybe? Since i have never used it since the beginning.

It's pretty simple to figure out, make reservations, use the schedule, etc. Easy to track client, member activity.

Key ease of use details are missing. Old packages should up before new ones, requires you to confirm that you wanted an hour appt., doesn't do that on 30 minute one. Just another step. The fact that you have to hit customize to enter dates (another step from the older version). Can't print birthdays list more than a month out. EZ is moving away from the details studios need to run their business and take care of their clients.

Bookings management and online payments.

We have several applications we don't use. You shouod offer a smaller package at less cost to small operations as us.

EZFacility has been instumental in our growth...great to help us market various training opportunities to our members

I am not a "techie" so I have to call support from time to time, but they are awesome

The simplicity of the software and the phone call or email away from assistance. Inserting Groups, rentals and revenue aspects are easily created.

I feel EZ Facility is set up for more a Personal Training as the primary concern. Our Facilities could benefit at concentrating more on membership base and groups. Please develop a one touch roster for all Groups not run out of EZ League. (Class Rosters)

Packages. It is very user friendly. Easy to understand.

No. Everything is perfect. No downside and I am familiar with the system

The ease of billing clients and creating invoices. We can create individual client profiles, add notes any time, and can save documents to their profile. Also have the ease of printing reports and statements.

The only issue I have had is that there have been errors on the client contracts that were saved in their profile. With your customer support team, we have been trying to figure out the issue.

The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies.

There could possibly be a sliding scale for small businesses with fewer than 100 customers.

We started with the FA system which was horrendous and not user friendly...
A recommendation to EZ Facility has made the clouds disappear and alot easier to use! The back office assistance by staff is second to none...(ive made a few mistakes!) which have been fixed no problem

nothing very user friendly. always on the phone to help you !

We've been able to maximize our efficiency at our fast paced gym with this software by having a more efficient scheduling, billing, attendance management, POS, and lesson system. Every feature in this software has been accurate thorough.

Sometimes reports can be tricky to navigate and generate but it seems this is something the support team is working on updating.