TheraNest Reviews

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930 Reviews for UK Users

- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All In with TheraNest
Reviewed on 21/11/2018
Our office was using one company for scheduling patients and patient notification (text messaging);...
Our office was using one company for scheduling patients and patient notification (text messaging); one company for billing; and one company for notes which resulted in huge opportunities for human error; the specific needs of our office were not addressed with any one company.
TheraNest addresses most of our office needs in one integrated program. Scheduling, appointment notifications, progress notes, billing, and ERA (eventually).
I previewed the ERA and it looks like it will efficiently apply payments to billed services.
I am very satisfied with TheraNest and strongly recommend it for other Behavioral Health providers.
Pros
Imported years of data from another system into TheraNest with no errors and very limited time commitment. Their customer support was very helpful and honest about the transition.
TheraNest is full featured- Our office used a competitor program for 30+ years but wanted/needed a cloud based state of the art EHR program- Our office tried several other popular programs but they all had significant limitations. We are very excited about Theranest.
Our Office is new to the program but so far so good. The customer support is excellent. They are adding features frequently, including specific features requested by users. The start up learning curve is doable and our staff picked it up in a few days versus weeks.
The scheduling, pt. appointment notifications, calendar, and agenda are well thought out and fully integrated. The initial intake note and progress notes took some getting used too but they work very well- DX codes are easily entered and updated. The progress notes are very professional and signed and cosigned if necessary.
I know this sounds like a paid advertisement but I have spent a lot of time, money and effort trying other programs and I was never more encouraged than with Theranest.
Our goal was to be fully functional with the transition from our current system to Theranest by January 2019. We are ahead of schedule and our intention is to bill our first full month of receivables for November 2018.
Cons
The fees were initially off putting. But after becoming familiar with TheraNest, I see the potential for a very efficient, time saving, integrated system that is well worth the monthly investment.
There is also flexibility with monthly billing based upon caseload (increasing or decreasing at discretion of the user) and it seems fair.
Response from Therapy Brands
Thank you for the glowing review!! We are so happy to hear you and your team are enjoying TheraNest!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love Theranest
Reviewed on 16/05/2019
Overall Theranest keeps me very organized and on top of time sensitive issues like notes, rminders...
Overall Theranest keeps me very organized and on top of time sensitive issues like notes, rminders and billing.
Pros
Theranest is easy to use, keeps track of my calendar, sends reminders to clients, makes billing very easy.
Cons
I wish I could customize more reporting and sorting features to help me do the billing of insurance companies that I have to do on other websites.
Reasons for Switching to TheraNest
I chose theranest for ease of use and best value for the money.Response from Therapy Brands
Amy thank you so much for the lovely review! We are so happy to hear that TheraNest is just the tool your organization needs to keep you on track and organized!
A member of the Support team will reach out to collect more information about your reporting needs. We do have very robust reporting features so we want to make sure we can help point you in the right direction!
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible Customer Service
Reviewed on 04/05/2023
We are solving no problems only creating more. Will not eve recommend Theranest and recommend to...
We are solving no problems only creating more. Will not eve recommend Theranest and recommend to others if you do have theranest that there are better platforms out there that have great customer service.
Pros
Our company did not like anything that theranest had to offer.
Cons
Theranest has no customer support. You can email for days and still never hear back. You can also have video conferences with head support members and still get nowhere. We have been dealing with issues with Theranest for over 5 months now. We are still getting no support nor any communication back.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ideal platform for my small sole prop therapy practice
Reviewed on 09/05/2023
TheraNest allows me to securely store client paperwork, including consents and progress notes. The...
TheraNest allows me to securely store client paperwork, including consents and progress notes. The calendar is accessible to my clients in their client portals, which allows for easy scheduling.
Pros
I started my business as a part-time venture while I transitioned from full-time employment with a larger company. I liked being able to pay a lower-tiered amount, depending on the number of clients I had enrolled. As my practice has grown, it has been easy to adjust my subscription to reflect my business' changing needs. The telehealth platform is easy to use. It does not have a whiteboard function, although it does allow for screen sharing. There are times when the platform is unreliable, so I have a backup video platform account to use in these instances.I do not bill insurance, although accepting credit cards and logging cash payments into the system is seamless, with easy to access invoices and superbills.
Cons
The video platform (while it has been recently updated), could use some improvement.
Alternatives Considered
SimplePracticeReasons for Switching to TheraNest
Initial cost during startup.- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ease to use, and the best Customer Service
Reviewed on 20/06/2023
I have accurate records and I have several options for my notes. I love the new feature of the...
I have accurate records and I have several options for my notes. I love the new feature of the electronic portal for client paperwork. The appt calendar works best on the computer but I can make good changes on my phone.
Pros
I have loved watching this program develop and grow in the last 10 years. I began Theranest when they were first starting and it was pretty bare bones. Which is what I needed as a new business owner so that I could grow with the program. At that time, I really wanted exact notes that would reflect exactly what happened in the sessions and Theranest provided that place. It has grown however to a much better system and a much better process. I know that I do not use a lot of the process because I have an outside biller. But all the parts I do use are the best and I have tried several.
Cons
The cost of anything is always a killer for a small business. The cost however has been fair for the service that you get.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review of Theranest
Reviewed on 01/05/2023
Theranest provides everything that is needed for my practice. It has been simple to learn and use...
Theranest provides everything that is needed for my practice. It has been simple to learn and use throughout the years. I appreciate all the updates that are made to accommodate the various practices, the access to Knowledge Base and the quick response from customer support when I've needed additional help.
Pros
I've been working with Theranest for almost 10 years. Theranest software keeps my client files HIPAA compliant, which is crucial in the mental health/medical field; I have never had a problem. Once set up, billing is very simple. If I'm having a difficult time with billing, records , program, etc, customer support is easy to access. I appreciate the Knowledge Base that has been developed as well as how Theranest has consistently improved the software or made adjustments based on their customers recommendations.
Cons
I'm a very small practice (3 individuals). I don't like having to pay extra for changes that I would like to make i.e. using Wiley notes. I understand how Theranest makes it's money but for something that doesn't require ongoing support, some things should just be another option ie. choosing between Standard note or SOAP note.I also feel the percentage for assistant billing (following up with insurance providers for unpaid invoices) is very high, considering once you figure out the problem and I begin to be reimbursed for services and no further assistance from Theranest staff is required; I am still expected to provide you with a percentage of what I'm billing. Perhaps just charging a one-time fee.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love Theranest
Reviewed on 23/07/2023
We have used TheraNest for 7 years and we just love it.
We have used TheraNest for 7 years and we just love it.
Pros
Ease of keeping our schedules straight and having the correct information on the form
Cons
I find that the billing is hard to figure out
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No regrets--Love this product
Reviewed on 21/06/2023
Easy to set up, easy to use.
Easy to set up, easy to use.
Pros
In hospital and community mental healthcare jobs I have used more than 10 EHRs over the years. TheraNest has it figured out. It's sleek design makes it enjoyable and easy to use--you can customize what you want to see and what you don't. Scheduling and billing are a breeze, tele-health built in for a nominal fee, treatment plans and goals of therapy helps also for a small fee. And the analytic reports are so helpful in running my business. I love everything about it.
Cons
The only criticism I have is in the pop up window when trying to build a recurring schedule in which there is a date conflict--the pop up message is only that there is a conflict--it does not show you the date that needs to be resolved. That takes a little time in narrowing down, but not a huge deal.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
yehia
Reviewed on 12/04/2023
One company was used by our clinic for patient scheduling, patient notification (by text message),...
One company was used by our clinic for patient scheduling, patient notification (by text message), billing, and notes, which created a significant risk of human error and failed to meet the unique requirements of our practise. The majority of our workplace demands are met by TheraNest in a single, integrated package. scheduling, reminders for appointments, updates on progress, billing, and ERA (eventually). I looked over the ERA in advance, and it appears that money will be applied to billed services effectively. TheraNest has my highest recommendation for other behavioural health practitioners since I am so pleased with it.
Pros
Years of data were accurately and quickly imported into TheraNest from another system. They provided excellent customer service and were upfront about the shift. Our office tested several other well-known applications, but they all had serious drawbacks. After using a competing programme for more than 30 years, we desired and required TheraNest, which is fully featured. We have a lot of enthusiasm for Theranest. The programme is new to our office, but so far so good. Excellent client service is provided. They constantly introduce new features, including those that people specifically ask for. The initial learning curve is manageable, and our staff members mastered it in a matter of days rather than weeks. The planning, pt.The agenda, calendar, and appointment notifications are thoughtfully designed and perfectly integrated. It took some getting accustomed to, but the initial intake note and progress notes work quite well—DX codes are simple to enter and updated. The progress notes are signed and cosigned as needed and are highly professional. I'm aware that this sounds like a sponsored commercial, but after investing a lot of time, money, and effort in testing out various products, I can honestly say that Theranest gave me the biggest boost. By January 2019, we hoped to have completed the switch from our present system to Theranest. We anticipate billing our first full month of receivables for November 2018 ahead of schedule.
Cons
At first, the costs were intimidating. But now that I know more about TheraNest, I can definitely see the potential for a really effective, time-saving, integrated system that would be well worth the monthly cost. Also, there is flexibility in monthly billing based on caseload (growing or reducing at the user's choosing), and it looks reasonable.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
TheraNest Review
Reviewed on 15/08/2023
Pros
It was user friendly and could be used on multiple platforms
Cons
Did not have an autosave feature and notes would get lost
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly EHR
Reviewed on 25/01/2023
Pros
I have used Theranest for over five years since starting my solo private practice. The ease of use has been outstanding. I have everything I need to keep organized records, appointments and invoices all in one place. I transitioned to providing Telehealth seamlessly with Theranest during the Covid pandemic as well.
Cons
There is really nothing I don't like about it.
Alternatives Considered
EHR 24/7Reasons for Switching to TheraNest
I thought TheraNest was more user friendly and customizable.- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple enough to use, without being "bland and simplistic."
Reviewed on 04/10/2021
Overall, I enjoy this platform over others I have tried. It is easy to use without being overly...
Overall, I enjoy this platform over others I have tried. It is easy to use without being overly simplistic in design.
Pros
I like the note style and how the printed result looks finished and professional. Features are easy to use and customizable without being overly complicated.
Cons
The telehealth connection for clients is challenging. I would prefer a waiting room/lobby type platform. I would like to be able to have multiple people join the session for parent consults/couples/supervision.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Theranest as an EMR for Pediatric OT
Reviewed on 11/10/2021
Our overall experience with Theranest is that it meets a need for a decent price. Nothing great. ...
Our overall experience with Theranest is that it meets a need for a decent price. Nothing great. Nothing horrible.
Pros
The pricing structure and informative reporting are what I like best about Theranest.
Cons
I would appreciate more flexibility with storing logistics information for an entire family using one parent email and tracking of all customized documentation (particularly Pediatric Evaluations, Plans of Care, and treatment session documentation).
Alternatives Considered
TherapyNotes, LLC, ClinicSource, Jane, HelloNote, Practice Pro, Cliniko, SimplePractice and HENOReasons for Choosing TheraNest
Simple Practice was more expensive to add our part-time, after-school therapists.Reasons for Switching to TheraNest
I also looked at MW Therapy, Web PT, and Clinicient. I chose Theranest primarily for its pricing structure and reporting. We still use Google Suite for much of our therapy reporting (Evaluations, Progress Updates, Discharges, etc.) and tracking when updates are due because of Theranest's mental health formatting of that part of the therapeutic documentation.- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great practice management software with excellent support team
Reviewed on 17/07/2020
TheraNest's telehealth video chat platform really saved my practice when we had to move our...
TheraNest's telehealth video chat platform really saved my practice when we had to move our sessions online during the CoVID 19 pandemic. My counselors didn't miss a beat switching to telehealth because TheraNest was already ready for us to make the switch. TheraNest already had the system ready for us.
And it was super easy to use! All our clients had to do was click a link and follow two prompts. That's it! Most everyone got it right away.
To say that I'm happy with TheraNest is an understatement. It's a great product at a very fair price.
Pros
TheraNest is really easy to use and takes care of everything my practice requires. TheraNest is truly a one-stop shop. I really like how TheraNest handles the credit card processing, scheduling, and reminders. And it's reasonably priced.
TheraNest also has an excellent support staff. I can't underscore that enough. TheraNest has an excellent support staff. There are detailed, step-by-step instructions for everything in, on, and about TheraNest, but if I need to speak with an actual human all I have to do is start a live chat by hitting the icon at the bottom of the screen.
TheraNest also listens to its customers. It's constantly improving the website to make it more user friendly. It's been impressive to see how TheraNest has grown and improved every month since my practice signed up with it over 6 years ago.
Cons
I don't really have any complaints about TheraNest.
Alternatives Considered
Therasoft OnlineReasons for Switching to TheraNest
TheraNest was more cost effective and had a simpler design. We used TheraSoft at our old practice and I'm glad we didn't go with it at our new practice. The customer support team as well as the flexibility to make changes and improvements make TheraNest a superior product.Response from Therapy Brands
Nick we are extremely grateful to have such loyal customers like you. Thank you for the raving review! We look forward to continuing to serve you for many years to come!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great for small business therapist!
Reviewed on 05/06/2023
Pros
I love Theranest's interface- I find it quite easy to navigate around the different features. I had tried other plans but did not find them as easy to use.
Cons
I am still a little uncertain about the Ledger/ Accounting piece, but I also am aware that this could be my own aversion to dealing with accounts receivable, etc.
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Counselor
Reviewed on 16/05/2023
Excellent. Happy.
Excellent. Happy.
Pros
Ease of use. User friendly. U have heber had any negative or troublesome issues.
Cons
Nothing to not like. I very much enjoy using Theranest.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Use of Theranest
Reviewed on 01/06/2023
Treatment records
Treatment records
Pros
Easy to use and excellent for record purposes!
Cons
Ledger can sometimes be easy to click wrong key.
- Industry: Construction
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mental health management in 1 place
Reviewed on 04/12/2023
Pros
That i can access my mental health appts. Records and treatment plans all in one place. Especially because I can make a telehealth appt regardless of how my mental health is going
Cons
Im not sure how much it will cost me at the end of my trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
More than a 5 star!!!
Reviewed on 25/09/2013
I have read reviews on products before and wondered if they were from real people! I am a real...
I have read reviews on products before and wondered if they were from real people! I am a real therapist in a small private practice that was growing faster than I could keep up. I tried Theranest after trying to buy another very expensive program, and I am so glad that I found Theranest. It is the perfect software storage for the small business owner. I appreciate that the cost is in direct relation to the amount of business I have. I appreciate that it does not charge by the month- by the therapist. It is solely based on client numbers. I have been using theranest now for one month and I am so pleased. All of my questions have been answered immediately by customer service and all of the answers were an easy solve! Thank you Theranest for a great - affordable- easy to use- easy to change- product! It is fantastic!!!
Response from Therapy Brands
Thanks. Really appreciate our clients.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible product.
Reviewed on 13/03/2023
Pros
The looks are easy enough on the surface. But even from the there the functionality is poor.
Cons
The billing side is terrible. They won't let you post a zero pay payment, like a deductible, in an easy way. You need to post the payment, then find the patient, do the codes, and do the adjustment. And if there is secondary insurance, the user has to mark it to bill. These should all be done for the user.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Therapist loves the EMR
Reviewed on 02/02/2023
I haven’t found anything that I don’t like about this software yet after two years of using it
I haven’t found anything that I don’t like about this software yet after two years of using it
Pros
So easy to use great templates large font convenient features love it
Cons
I haven’t found anything that I don’t like about this software yet after two years of using it
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not great for larger practices
Reviewed on 10/07/2019
Most everything has already been said. It's been like many up and coming technology companies - not...
Most everything has already been said. It's been like many up and coming technology companies - not a lot of great customer support; communicating through email is frustrating (because they don't read completely what your issues are, etc.); and lots of kinks to be worked out. I also feel as if their "updates" are focused on completely superficial and peripheral things and not on the core of the software.
Pros
The therapists on staff at my agency love the software. With only a few complaints, they find it easy to use and obviously are happy to not have paper files any longer. We have used this software since July 2018. I also appreciate that TheraNest offers a discount for nonprofits, which our counseling agency is a nonprofit. This helps with my budgeting.
Cons
The billing and reporting of this software is lacking in many ways, from the lack of robust reporting options to very elementary and clunky billing system. I would NEVER recommend this product for a group practice. Literally, we asked them early on - due to their statements being very difficult to read - if they had any accounting professional associated with the development of the software, and the answer was no. I have a CPA who reconciles our books every month and it's been a nightmare trying to reconcile TheraNest. Again, it might be good for a solo practitioner or for someone who is less worried about reconciling finances.
Response from Therapy Brands
Hi there! Thank you for taking the time to write us a review, we appreciate hearing about all experiences!
We are happy to hear that your therapists are loving the ease of use and clinical documentation features. Client management is a breeze!
More recently we have made several updates to both our billing and reporting features. If you haven't visited these functions in some time we would highly recommend giving it another try! Reporting is a breeze with the new customizable options on the Daily Billing report! We consulted with accounting professionals and did many customer validation calls and we are getting a lot of positive feedback.
We are surprised to hear that you are having trouble communicating with our Customer Happiness team via email. Sometimes we may need to ask some clarifying questions to ensure we are on the same page so we can point you in the right direction. But we'd be more then happy to work with you over the phone if that is easier for you!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TheraNest for Small Group Private Practice
Reviewed on 03/01/2020
Overall, I have truly valued using theranest for my work. It has been a wonderful system for...
Overall, I have truly valued using theranest for my work. It has been a wonderful system for practice management that I can do virtually everything I need to for my clinical practice. Once you’re familiar with the system, it is so easy to navigate through and complete the work in a timely manner. Although not without its frustrations, Theranest still has room to grow and develop. But I’m happy to wait along for the changes they have made.
Pros
TheraNest offers our practice the ability to effectively manage a caseload from all different sizes, and enables us to maintain confidentiality of patient information even across different users. I love that I don’t have to worry about someone else seeing the notes or appointment dates other than those who should.
TheraNest’s template for progress notes, intakes, and treatment plans are super helpful in keeping me organized and making sure that I do not miss any information that needs to be documented.
Additionally, I appreciate the software’s consistent updates that take into consideration feedback received from users like me. I was especially appreciative of their addition of separate gender identity and pronoun lines in the client details section.
Cons
Learning the software is difficult - wherein we notice a lot of people making errors in setting up appointments or being able to navigate through the site.
We also find that few people use TheraNest the same way across the board, which creates some inconsistencies for us on billing and case management.
Additionally, I have noticed minor fixes that could help to change the overall experience. For example, there’s no option for a user to cancel/change multiple appointments at one time; e.g., when a therapist is going out of town for a week. Also, there is no option to maintain a history of client demographic information, once you update the information (or the client does) it is gone.
Lastly, there are seemingly no options to enter notes or addendums to notes that are signed or attached to a billed invoice. As a clinician, we notice mistakes at times and need to include additional comments like follow-ups with collaborative providers, client homework, etc. that would be best attached to the session note.
Response from Therapy Brands
Thank you so much for taking the time to write us a review! We appreciate your feedback, and we certainly agree there is always room to grow and improve! It is valuable customer feedback like yours that helps us continue to build upon the wonderful features we offer.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Frustrated with some features or lack thereof, and disappointed in customer support
Reviewed on 11/10/2021
We like some features, but don't know if it's worth it to keep paying for so many we don't use or...
We like some features, but don't know if it's worth it to keep paying for so many we don't use or features we need that aren't there, such as those listed above.
Pros
The calendar and agenda features are nice. Most of all, the software eases and expedites our billing process, which is a huge help.
Cons
TheraNest will let us upload our own forms that we created and like better (such as intake forms, etc.) but it will not upload them or keep them in our format. Instead it converts them to something completely unusable. Secondly, we were expecting that a software designed for private practices in mental health care would include the ability to consolidate needed information and export it in a report; instead we have had to create our own Excel sheets to track client information. Thirdly, customer support has been of no help whatsoever when we called and tried to solve these issues.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
New Electronic Note Taking and Billing Experience for my Practice
Reviewed on 22/08/2019
I am solving a time and storage problem through the use of Nest. The more I become comfortable with...
I am solving a time and storage problem through the use of Nest. The more I become comfortable with this software, the more I am able to do with leaving the office and having time for myself. In addition, I no longer pay an outside service for billing and bill almost immediately through the Nest program, understanding the ins and outs of how insurance panels prefer the electronic billing to another means.
In the 6 or so months that I have used nest, I find it a tremendous asset to my business life as a therapist.
Pros
TheraNest continues to revamp and update its software making it more compatible to my needs as a clinician. Once you begin the experience of Nest and take it one step at a time, you realize that you are making progress with virtual notes and storage, billing and even telehealth! At first I was overwhelmed with learning to do everything online (changing from paper and pencil note taking, having an outside billing service to all electronic needs) I have made excellent progress where I am saving both time and money with the Nest Service.
One great aspect of this service is the customer care with live online support and articles to read on areas I may need help. Training is offered on the areas I need the most help and the staff frequently ask how they can make this software product better and more compatible to my needs as a therapist's. A final accolade of Nest is being able to store secure photos of client art work and additional notes and documents. There is a secure client portal too if you choose to use this for intake and other virtual needs.
Cons
As a seasoned professional with little to no electronic note taking experience, my learning curve is not as adept to electronic storage, billing and virtual sessions. So, I find that sometimes the training tapes are too fast and too in-depth for one sitting. Therefore, I need to review them a few times in order to understand what area of Nest to access and what tabs I need to use for processing. Fortunately the support staff are ready to help me in all of my questions.
Response from Therapy Brands
Maria thank you for this very insightful review! Going from paper notes to electronic notes can seem like a daunting task but there is nothing to fear when you have a team of TheraNesters behind you! We are happy to hear that you've been able to cut cost, streamline your practice and get more time back for the things you love!