TherapyNotes, LLC Reviews

TherapyNotes, LLC

4.7 (932)
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Online mental health EMR and practice management software.

Overall rating

4.7 /5
(932)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.8/5

95%
recommended this app
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932 Reviews for UK Users

Judith
Judith
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you are not using Therapynotes, you are missing out

Reviewed on 29/03/2024

It is rare that you can find customer service of this quality in anything anymore. A real person,...

It is rare that you can find customer service of this quality in anything anymore. A real person, not an chatbot that can only answer concrete questions, no language barriers or "boxed" answers sending you down a rabbit hole. A real person responds quickly with simple and easy to implement instructions on any issue. I am not tech savvy and have never had any problems implementing all aspects of this platform. I have been in healthcare for nearly 40 years and have never seen such a truly wonderful product.

Pros

I have used TN for 10 years without one single negative experience. The customer service is incredible, fast, through answers to any issue. This was especially appreciated when I opened my private practice and was using TN for the first time. The customer service has remained excellent in my ten years as a customer. Scheduling, EMR, billing and accounting are just so easy, anyone can do it.

Cons

The only thing I wish they would add is an automatic transfer of discontinued medication into a past med trial section. That would be really helpful, so that you don't have to review your notes to see what your prescribed in the past.

Melanie
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Platform, Excellent Customer Service

Reviewed on 01/02/2024

I have been and continue to be very happy with TherapyNotes! It makes my job easier, and offers...

I have been and continue to be very happy with TherapyNotes! It makes my job easier, and offers everything I am looking for.

Pros

TherapyNotes is a straightforward platform that makes it easy to complete notes, keep track of scheduling, and manage billing. What I like best though, is their customer service. They are so easy to access and have been incredibly helpful!

Cons

Initially there were a few features (like being able to customize forms) that TherapyNotes did have, but they are continuously updating their platform and have added these features!

Alternatives Considered

SimplePractice

Reasons for Switching to TherapyNotes, LLC

One of the biggest reasons was the "To-Do" list TherapyNotes has--it allows me to keep track of notes I have started but not completed, as well as other billing tasks. Their customer service was also a big reason, as I felt they want to hear from their users and are responsive to feedback.
Dusty
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Would not recommend

Reviewed on 22/04/2024

I don’t feel it’s a good EHR for larger practices. I feel like they aren’t able to keep up with the...

I don’t feel it’s a good EHR for larger practices. I feel like they aren’t able to keep up with the needs of them. Billing has been the most frustrating part which is unfortunate. If I could use a completely different system, I would. I would not recommend TherapyNotes based off billing alone.

Pros

Secure messaging was just added.
Customer service is very helpful and prompt when assistance is needed.

Cons

Billing, billing billing. It’s not user friendly at all. Claim scrubbing isn’t as good as other services. Too many extra steps need to be taken to make corrections. No secondary claim billing. Slow about adding features. Secure messaging could be upgraded. Clients can schedule with anyone in the office and there is no option to change this. Did I mention billing?

Ramona
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TherapyNotes is the best!

Reviewed on 29/01/2024

I have tried other "leading" mental health EHRs but they did not meet my needs and were not user...

I have tried other "leading" mental health EHRs but they did not meet my needs and were not user friendly and did not provide the level of awesome customer support that TherapyNotes provides!

Pros

TherapyNotes is user friendly and has the best customer support ever! They value feedback from users!

Cons

They do not currently have a messaging option but they are currently working on it.

Alternatives Considered

SimplePractice

Reasons for Switching to TherapyNotes, LLC

Simple Practice was not user friendly and their customer service was not readily accessible.
Shanel
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly and Efficient

Reviewed on 08/02/2024

Overall, this is a great value and I'd recommend it to anyone needing a HIPPA Compliant system to...

Overall, this is a great value and I'd recommend it to anyone needing a HIPPA Compliant system to manage their business.

Pros

I love how efficient the system is both as a practitioner and for my clients who use the portal. Treatment planning, scheduling, and payment is a breeze.

Cons

They may need a few more employees. Sometimes the wait time to get someone can be awhile. No more than 20 min.

vincent
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

my first weerk with therapynotes

Reviewed on 12/02/2024

not much yet.

not much yet.

Pros

I hope it will prevent the loss of records and improve the ease of retrieval of records when needed. It will use the same format for all records so less confusion or missed forms

Cons

the program "requires" the insertion of a date of birth before the client can get signed in. Psychology today does not ask these questions when a client clicks in to see me. So no3w I have to call the client to get date of birth. Why can't we sign someone in and then ask for date of birth. Save amount of work and trying to call client or text them for this one piece of information

Claudia
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Therapy Notes Review

Reviewed on 23/01/2024

Therapy Notes has been invaluable to me in helping setting up and running my administrator’s...

Therapy Notes has been invaluable to me in helping setting up and running my administrator’s therapy business. We are almost a year in business and we wouldn’t have been able to succeed without Therapy Notes.

Pros

The support staff is amazing. They are always friendly and extremely capable. They are also available 24/7.

Cons

I haven’t found anything I don’t like about Therapy Notes.

Jodie
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

It is a good day when your notes are done.

Reviewed on 04/02/2024

Great. I can do what I need to do with it. I can even offer teletherapy from with in it and it...

Great. I can do what I need to do with it. I can even offer teletherapy from with in it and it seems to work sufficiently.

Pros

It is a good system and easy to use and does what I need it to do.

Cons

I would like to be able to have more customs ability to color code things.

Kimberly
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TherapyNotes BEST ever!!!

Reviewed on 29/04/2024

I will say my experience is wonderful and a blessing.

I will say my experience is wonderful and a blessing.

Pros

The getting started videos are great. Customer support is in the USA!!!!!! They spend as much time as needed and they are encouraging. The credit card processing is the best I have ever used. Their Golden Thread Method leaves no stone upturned. The telemed is much better then the competition. I would highly recommend this platform.

Cons

it does not track external authorization which is highly needed to EAP session

Randy
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Support

Reviewed on 06/02/2024

TN has been a deal from the free trial to start, to options for subscribing a growing business, and...

TN has been a deal from the free trial to start, to options for subscribing a growing business, and to interfacing with my clients.

Pros

[sensitive content hidden] provided fantastic support. He was knowledgable and provided solutions that resolved my issue immediately.

Cons

I wish they offered a mobile application to access TN.

Alternatives Considered

SimplePractice

Reasons for Choosing TherapyNotes, LLC

I am moving from a group practice to a sole-proprietorship.

Switched From

CarePaths EHR

Reasons for Switching to TherapyNotes, LLC

My new mentor uses TN so it made more sense to use what they use for training.
Deborah
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TherapyNotes is Great

Reviewed on 28/11/2023

Everything is great with TherapyNotes.

Everything is great with TherapyNotes.

Pros

TherapyNotes provides everything I need for EHR management, billing, and telehealth. Their customer service is excellent. You may have to wait a bit on the phone, but the wait time has been short and the customer service/provider services representatives are knowledgeable, patient, understandable, and will remain on the call for as long as you need. The monthly price is very reasonable and lower than some other EHR services i researched.

Cons

There is no provision for couples, families, or groups using different devices for telehealth. I have to use another telehealth provider for these sessions.

Alternatives Considered

SimplePractice

Reasons for Switching to TherapyNotes, LLC

Ease of use, customer/provider service, and cost.
David
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent software.

Reviewed on 26/12/2023

Pros

Excellent customer service. They're constantly adding features. Reasonable priced for all that it does (notes, claims, payments, scheduling, etc.)

Cons

Nothing to dislike. They've been incredibly helpful and have wonderful technical support.

Alternatives Considered

SimplePractice

Reasons for Switching to TherapyNotes, LLC

TherapyNotes has better pricing (which hasn't changed in years!), amazing support, and all the features I need in a small private practice.
Kaye
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth it! A few changes would make TherapyNotes the perfect mental health EMR!

Reviewed on 24/07/2023

Pros

Excellent and quick telephone customer service with an expansive hours of operation, ease of insurance billing, simple design that is easy to follow, comprehensive and accurate to-do list, large selection of detailed online help/support pages. TherapyNotes is also proactive with updating their software on a regular basis.

Cons

When registering a new client, they are only granted TherapyPortal Access for seven days. This has proven to be an issue numerous times when the client needed to contact me to resend their link to access the portal. Also, it is a major inconvenience that clients cannot reset their own passwords on the portal. Clients must contact an administrator in order to reset their own password; there is no reason this should be the case. When using a Telehealth session, there is a pop up that appears stating the connection is poor even when it is not; this can be distracting. For the Calendar view, I would prefer that I can see my entire day on one screen without scrolling. Sometimes there is excessive clicking; I dislike that there is no one-click option to charge all/multiple copays for all clients at the end of the day.

Reasons for Choosing TherapyNotes, LLC

Complicated and messy billing issues with SimplePractice.

Switched From

SimplePractice

Reasons for Switching to TherapyNotes, LLC

Recommended by a former colleague.
Bill
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software for Behavioral Health

Reviewed on 01/08/2023

I am looking to keep paperwork to a minimum, remain organized and on top of my notes and billing-...

I am looking to keep paperwork to a minimum, remain organized and on top of my notes and billing- TN does this very well for me.

Pros

It is comprehensive and meets all of the needs I have to run my practice efficiently. TN seems to be constantly working on future improvements in all functional areas of the system. It helps me keep up with notes and billing in a seamless manner and the system availability is pretty close to 100%!

Cons

I really have no thoughts about what would be better.

Alternatives Considered

TheraNest

Reasons for Choosing TherapyNotes, LLC

It was a klunky nightmare - not geared to mental health so one had to work around the medical parts. It was not well designed, and was missing the features like scheduling and reminders and it did not scrub the claims to help you with errors.

Switched From

Practice Mate

Reasons for Switching to TherapyNotes, LLC

TN came very highly recommended by colleagues.
Melissa
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple, Easy, Affordable

Reviewed on 18/02/2024

My overall experience has been amazing. I feel very competent in using this platform. When I make...

My overall experience has been amazing. I feel very competent in using this platform. When I make a mistake, I am able to reach out to customer service and get a response within a few hours, or faster!

Pros

Coming from community mental health, where EPIC was our EHR, getting to use Therapy Notes when I moved into private practice was a god send! I love that it's so simple and easy to use. I am not good navigating technology so this was PERFECT for me. I had done a trial with Simple Practice prior, but there was just too much going on for me, and it left me very overwhelmed.
Therapy Notes also has THE BEST customer service. They are available 24/7 and they provide VERY quick responses. Their responses are not scripts, they personalize each responses (if you contact via email), and their customer service reps are very knowledgeable and actually know and understand their software! Their help is actually helpful!

Cons

I can't find a single thing that I don't like about Therapy Notes! Maybe having more color options for the calendar. Lol.

Phyllis
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Therapy Notes

Reviewed on 21/01/2024

Overall, it’s a great system, and I know the video issue is temporary but super important since I’m...

Overall, it’s a great system, and I know the video issue is temporary but super important since I’m a telehealth provider.

Pros

The ease at working within the system is a great feature. It’s very user friendly.

Cons

Right now, w the upgrades, the video portion is a challenge.

Heidi
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

TherapyNotes is unable to provide the service we are paying for!

Reviewed on 23/03/2024

Pros

The platform has been relatively easy to use and cost effective. They do have glitches at times where the telehealth platform doesn’t work. I know it’s their platform because I am able to leave and use zoom or Psych Today with ease when this happens.

Cons

TherapyNotes has not handled the situation with Change Healthcare in a way that makes business sustainable for providers. They have waited to change clearinghouses when other EHR’s have been able to do it all due to their ancient coding and inability to pivot as every other EHR in the country did in days or just a week or so following the attack. When voicing our opinion about how they continue to charge us our monthly fees while not providing the service we need and signed up for they refuse to take ownership of the issue and are trying to silence us from voicing our opinions on the matter. I have been blocked from their facebook group for bringing attention to the issue. They continue to make promises that they are working on the inability to file claims through their platform yet there is no solutions. Other software platforms are doing it and have been. This business is doing just fine taking our money for monthly subscriptions while we individual providers continue to struggle. They cannot be trusted.

Rebecca
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

So many good things. Consistent industry leader

Reviewed on 13/02/2024

Whenever I call, I get great support from kind, knowledgeable people.

Whenever I call, I get great support from kind, knowledgeable people.

Pros

They keep adding more features to make the platform robust and meeting all of our practice needs.

Cons

In the past, was quite frustrated with not being able to upload client insurances cards, ROIs, and and not having built in patient messaging, but all of these issues have been addressed.

Mostafa
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Stay away from them.

Reviewed on 15/05/2024

Pros

None as of lately. They have changed everything that they started with.

Cons

Absolute garbage! 2 days the eRx doesn't work. Waiting in a queue will easily take 45-60 mins. Website has been glitching for months. No compensation or sincere apologies for wasting our time. It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service. We are moving to another platform. SO disappointed. You will be wasting your time which is money so don't just judge them by price.

Rhyan
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it, would not go with any other program

Reviewed on 09/02/2024

Absolutely love therapy notes. One stop shop for everything now if only, I could integrate payroll...

Absolutely love therapy notes. One stop shop for everything now if only, I could integrate payroll in it, that would be great.

Pros

Clear, communication, helpful and always there to answer questions and get issues resolved. Platform is ever evolving.

Cons

At times, there may be glitches in the system or unexplainable errors that are expected for computer-based programs

Megan
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple easy platform

Reviewed on 09/01/2024

Excellent. There are a few things lacking but I’ve switched platforms and then switched back to...

Excellent. There are a few things lacking but I’ve switched platforms and then switched back to therapy notes Because it was just better.

Pros

Really easy to get up and go with a practice. Customer support is the BEST

Cons

No secondary billing, patient portal or form customization

Lydia
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Feel like a human

Reviewed on 26/01/2024

Every time I have ever called, the staff has always been so helpful, never making me feel that...

Every time I have ever called, the staff has always been so helpful, never making me feel that because I do not understand that I am less than, but walking me through.. so I can explain to the providers their accounts, helping the providers become successful.

Pros

There are several things I love about Therapy Notes
I love the support team, they never shame me as I am working through clients account
I love that the system allows me to set different prices, as what is collected on the session for example with a co insurance, that I do not have to go back in and change it

Cons

for me in the billing portion/ I don't have anything that I dislike

Sarah
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Medical Records User

Reviewed on 29/12/2023

I've used lots of EMR/Charting, etc. programs, and Therapy Notes is the easiest, most comprehensive...

I've used lots of EMR/Charting, etc. programs, and Therapy Notes is the easiest, most comprehensive one yet! Support is great, too!

Pros

Easy to use, All-in-one use - scheduling, charting, Patient Portal, Deomographics, Billing Info!

Cons

I can't think of anything, other than maybe not being able to search certain criteria in specific formats, like DOB, address, or phone. But, that's not really been an issue, I just had to complete this box before I could submit my review! =)

Susan
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Customer Service

Reviewed on 22/01/2024

I have been nothing but pleased with TherapyNotes. Set up was easy and they walk you through...

I have been nothing but pleased with TherapyNotes. Set up was easy and they walk you through everything. I was given a 90 day free trial and knew I was going to subscribe about 9 minutes in. Customer service is top notch. I am an independent counselor so I don't have experience with TherapyNotes for a group practice, but if the day comes I decide to expand, I will definitely reach out to customer support at TherapyNotes for guidance.

Pros

Not once have I felt "alone" in setting up and using TherapyNotes. Any time I have a question or concern, the customer service reps are quick to respond. They always seem to have an answer and I have not been disappointed yet. They are quick, efficient and friendly.

Cons

Complaints from me are not a thing. I have been very satisfied with TherapyNotes. They are always improving and changing things to make it better and meet my needs.

Nina
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Using TherapyNotes!

Reviewed on 22/01/2024

I've been using TherapyNotes since I opened my private practice and have been extremely happy with...

I've been using TherapyNotes since I opened my private practice and have been extremely happy with it, especially in the past couple of years since they added a telehealth platform and expanded the library of forms available for clients to complete on the portal.

Pros

Being able to do all of my scheduling, billing, claims and notes through one easy platform. Constant improvements being made by the TherapyNotes team keeps it up to date and relevant. Great, responsive customer service.

Cons

Extra charges for additional services, such as appointment reminders