OwnerRez Reviews

I rent six properties in a remote location in Greece. Each one has some very specific needs in how I manage them. I do the online part and work together with the owner who is on the field and need many specific things from me. With ownerrez a lot of what I used to do in like 5 steps using different softwares now are done in one step. I have a complete picture of my scenario of reservations and finances without doing anything. Before I had to do many entries in different softwares. I am really happy with their customer service too. They are fully committed to us clients and to improving their product. Highly professional and dedicated to excellent quality.

I recommend it!

My experience from the very start has been great.

Excellent! Although it was good when we first joined It has improved so much more in the past 16 months I just hope they continue to listen to customers and implement the suggestions.
Excellent customer service too!

I cannot say enough about their customer service. Always quick to help and always goes beyond what is required.

Overall, it's been the BEST, most satisfying learning curve as I feel genuinely supported and encouraged by the OR team and understand how MUCH the software (and people) can offer to my new rental business.

In the competitive world of short-term rentals, there are a number of booking sites to be listed on and lots of information to synchronize. OwnerRez allows us to do that all in a single place.

Everyday, we feel like we find a new feature that we didn't know about before, that makes running our business easier, and they are adding more all of the time. The customer support is superb! CSRs are very responsive and patient with our questions.

I like how it will integrate with all my booking channels. I am new to this and wanted something that would reduce my ability to make mistakes. OwnerRez it is.

When I started in this business, I managed 10 properties and did everything by hand with spreadsheets. I communicated with [SENSITIVE CONTENT HIDDEN] for weeks before making the leap to purchase the software and web hosting. I remember being so afraid to leave what I knew and start with something unfamiliar, even though creating month-end statements were taking up a whole day and organizing each day took way more time than it should. I definitely lost sleep over how to move forward. I also remember telling [SENSITIVE CONTENT HIDDEN] that if this works, I'll yell my satisfaction from the rooftops! Here I am, on the rooftops.

I started with OwnerRez because I wanted reliable calendar syncing as I expanded my business. This has worked perfectly for me & I also love the ‘app’ on my phone, each properly is color coded on the calendar and I love being able to clearly see, even when out & about, which dates are booked by which guest at which property. But even better are the features I did not even realize I was missing:

*Templated communications send automatically with triggers
*API was added in early 2020 mainly because I wanted all the guest info come over automatically so the triggers could work properly, but then VRBO had their crazy year of double damage deposit deductions and not paying hosts for weeks after the guests had stayed. I was eminently grateful that I was collecting the VRBO CCs myself.
*The emails I send through OR allow me to see if the guest has opened them
*The rental agreement is sent automatically via triggers and connects with an e-signature set up that is included in the OR fees I pay, no add on e-sign fees
*I can send an automatic email to AirBnB guests requesting a real email address so I can remain in contact in the future
*There is the ability to see and utilize the AirBnB messaging via OR’s CRM function
*All property set up, photos, listings etc. is done on OR, so one set up goes to VRBO/ABB, and the same with edits, updates, etc. You can set pricing differentials between the sites, but otherwise the pricing updates also goes out automatically
*Having OR has allo

Owner Rez has the most outstanding customer service I have ever experienced. I have never not gotten a response to a question within 30 minutes or less, and that’s day or night.

I've been a web developer for over 22 years and focused primarily on the vacation rental sector for 6+ years. I've integrated other solutions into wordpress websites and many solutions are just not mobile accessible enough or not as friendly to smaller vr businesses (focus on 50+ properties customers) and have sub par support and documentation. Some just don't work at all as advertised.

OwnerRez is now my favorite solution provider to work with after trying a bunch. They always have my back and I know my clients will all be treated golden. I sure wish more companies were like this!

Although we are a very small business, we always receive prompt and courteous responses to our support questions. Setup and maintenance are easy to master. Integration with our credit card payments was very easy to implement.

My overall experience has been fantastic. I feel in control of my business and ready to grow. OwnerRez has put me in the drivers seat.

I've covered a lot in the other areas, but they really are fantastic. I'm only about a month into working with them and I have an entire booking engine up and relatively smoothed out in every major way. Let me tell you... as someone who has worked in tech for a long time... that is not usually the case with something this detailed... I'm not a plug-and-play kind of operator either. I like to maximize the features available, so this is coming from a person who stress-tests systems.

Very supportive with gentle, tactful reminders on the implementation progress and the remaining time left to fulfill the Client's portion of the implementation obligation. Always felt like we had a 'lifeline' we could call while migrating our data from another existing Owner Rez client.

This is of interest to those homeowner who reply to their own inquiries.

Just come across a website called Owner Reservations. They have an online software that will

(1) Automate your replies to inquiries as long as minimum data set / specific information is contained within the initial inquiry. If not, then email is sent to you to do reply (which is very easy and you can do on your mobile. System will also recognise if their are comments in the inquiry, if present you can set it to auto-reply or leave it for you to do. Content of reply is fully editable.
(2) Sends a rental agreement for guest to sign online.
(3) Automatically collect payments. If initial payment is made via credit card, system will collect balance and security deposit automatically.
(3) Sends reminders for all scheduled payments ie balance and security deposit automatically at a time interval you set. .
(4) Refunds security deposit automatically at a time interval you set. .
(5) Add surcharges ie we charge a cleaning fee if the guests stay less than 7 days. This can be done on the system
(6) Offer discounts for certain times of the year that you can set.
(7) Sends out a receipt automatically.
(8) Different email templates ie one for initial inquiry, one for balance due, one for security deposit due, even one for checklist. The timing of these are all amendable.
(9) Export calenders.
(10) Any replies from guests are sent to you personal / business inbox.

I have tried it out and it is an absolutely fantastic system. It has the potential of saving me a lot of time.

Future additions
(1) Optional extra ie pool heat, BBQ, and crib hire will be optional extras guests can add to the quote immediately prior to paying.

Cost is only <$5 for every booking they take on your behalf. Your own booking are free.

The guys who own the website are very receptive and have sorted out any issues within 24 hours. Really fantastic service.

This is the only way to not only scale but to provide a GREAT guest experience and build your direct bookings. I strongly suggest the use of OR to everyone I interact with as my success is ties to it.

We were using a rather expensive and more complicated property management software, so it has been great discovering this company. We have had a great experience with OwnerRez and are very impressed overall!

We own one short term vacation rental home in Orlando, Florida. For the past year, we've been using OwnerRez and are super impressed with this outstanding tool for managing all of the details for our bookings. Their customer service it top notch and always very quick to respond to our questions or concerns. We highly recommend OwnerRez and are thankful we found them!