Service Fusion Reviews

Service Fusion is a management app that you can use on any mobile device. The convenience of using Service Fusion on the go really makes the whole experience of using this app. The scheduling is extremely useful and can be integrated with multiple people. Service Fusion also connects with other business applications, making it universal and easy to integrate.

Service Fusion has a couple of customization options that I would like to see in future updates.

Everything is working great for our needs.

Initial setup support was a little shady and creating an invoice from a walk-in customer takes a while.

The initial price and some features. But it is all smoke and mirrors

This software is shiny on the surface, and it works like trash when you really want it. The new company leadership is unethical.

To be honest, Customer service is on point.!!!! I am still discovering features in SF and all agents are very knowledgeable, every question i have they all make sure to guide me on the process, if a ticket is opened for a problem that has to go to the internal team i always get a response back usually within a day or two. ([sensitive content hidden] best of all)

No credit memo feature, not being able to go back the page on everything most times takes me back to main page if it is an invoice or something i am searching for. not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me the amount of contract when do they expire for the option of possible sales i should be seing the customers that their agreements are about to expire without having to pull a report. I do not like to see open revenue for the jobs that are closed but not billed this should be for open balances that are billed open invoices or pending not closed if a job is closed the balance should not reflect as an open balance on the account.

You should write "do" above, not did (past tense like we are leaving you.)
What I like most about SF is it is user friendly.

Like least, that you can't hit the back button and be exactly where you were. Everything resets. When creating a job it defaults to dispatched status instead of scheduled status. We have to change it from dispatched to scheduled. Issues with estimates, have to save as pdf to get it to print on one page. Otherwise, it prints address field separate from the details. Can be slow at times, especially when using search function.

We like most that it was not only easy to use but easy to learn.

We would like it to track Flat rate pay.

scheduling, mobile app, estimating are good

reporting is not very good, cant get the information out in a useable way for analysis.

Very easy to navigate the dashboard and access our customer data base

Very difficult to pull specific sales reports

We no longer need to have the guys drive to our out-of-the way shop to pick up and drop off work orders. Saves us work time and fuel costs - huge!

Not happy with the fact that I can't edit work order templates without paying for more subscription. That should be a standard feature that any customer can see what they want to see on their work orders when they print them.

If you are searching for an app that allows you to manage your whole business and that allows you to track you workers or delivery etc. This is the best app I have tested for my business a big hard to understand at first but it is great to utilize if you have a great booming business.

The cons on this platform is that the monthly fees are way too expensive, I have never paid more than 30$ for any platform service and this platform has definitely exceeded my expectations on the pricing.

increased efficiency with having information between office and tech smooth

so slow to load reports and dispatch and edit larger work orders.

customer service is good, it helps keep me organzied

there are some things that need to be fxed, i wish they looked at the reqcommndation portal more often. there are things that have been requested for years that are just not getting done.

Ease of use. Dispatch grid is great. Job costing is easy.

Bookkeeping side is lacking. No statements. PO's do not flood into expenses.

User friendly interface, ability to use on mobile device.

limited customizations on some features. limited ability to create specific reports for example, Can not export statements like on other platforms. Can not take payments for multiples locations at the same time if they are separate accounts.

SO may great features. I haven't even scratched the surface. Just finished deploying it. Tech support is truly the best. I always get assistance and never wait longer than 5 minutes. They are all very knowledgeable and patient. Pleasure to work with them.

Takes awhile to get development to fix some critical issues.

Customer Service is superb! They are always helpful and polite.

Invoicing issues before job is done. We take deposits for jobs.

Ease of use
mobile interface
calendar
scheduling
tech notifications

search engine in desktop
issues with job numbering

Everything in one spot, easy to find, somewhat quirky, but overall it is great.

Document set up and formatting is a major challenge, especially if you have a lot of info for a small space. Don't expect full page photos to be included on any doc.

The calander display is nice. It intregrates with quickbooks desktop

Lag issues throughout. Really bad customer service. Raised price 45% without notice

I am very happy with Service Fusion. We have found that the software performs in the way it was presented to us. I like that it integrates with QuickBooks. It is going to enable us to fully implement going paperless this year. Like any software, there is a learning curve, and it has some limitations but when you call tech support they are helpful and usually resolve or explain my issue. There are lots of report options that have reliable data. The integration to QuickBooks actually works. I think the paperless is actually appealing to customers in the estimate process and easy for them to view and accept quotes.

There are some quirks with the QuickBooks integration that would have been helpful to understand better before we transferred our data/customers into Service Fusion. I think some of the issues we've experienced, we wouldn't have had we not been working with existing customers and database. I would have been willing to pay to have had Service Fusion help more with our database and making it better to communicate within the two softwares. Our main issue we encountered was that parent/sub accounts from QB came over with all the same name and addresses. Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration tool not being able to differentiate between customer numbers and job numbers. In general the integration tool seems to skew our list data in QB and we frequently have to rebuild our data and correct things. I don't consider this a Service Fusion issue, however, when we encountered it Service Fusion was able to explain it and I just wish they could have educated us on this from the get go and we could have tried to edit our database or something. If Service Fusion would have offered to help with this for a fee, I would have paid it. I wish: when you were editing a work order, to make it into a invoice, that the PO's against it stayed viewable. there were not so many clicks to invoice a call and then print it. I think in total its like 4-5 clicks/multiple new pages. PO & product catalog communicated.