Webex Suite Reviews

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7422 Reviews for UK Users

- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
High quality audio and video.
Reviewed on 16/08/2023
In our company we had shortcomings with the previous software and decided to switch to Webex, it...
In our company we had shortcomings with the previous software and decided to switch to Webex, it was a good decision as it has a more professional and clean interface.It provides high quality audio and video, which makes meetings more fluid.It provides end-to-end encryption, which is very important for our projects and sensitive data.Provides cloud access to recorded meetings. Allows you to customize meetings by requiring a password to enter and waiting rooms.
Pros
I like the features it offers us to collaborate with our work teams, whiteboard, chat and file sharing.We have had very smooth meetings with screen sharing and it works very well for presenting projects and their progress.In a recent meeting we were able to discuss and identify some issues and make decisions with remote workers without interruption or latency.
Cons
It uses a lot of resources and can be a bit unstable at times. We have not found any other problems with this tool.
- Industry: Mechanical or Industrial Engineering
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Understanding Multi-Device Support in next generation meeting
Reviewed on 16/01/2025
We use this product for many scopes: learning sessions, next level videoconference, great virtual...
We use this product for many scopes: learning sessions, next level videoconference, great virtual meeting experiences
Pros
multiple devices supported, integration with phone platforms, overall quality
Cons
overall price, often issues on workplace client
- Industry: Electrical/Electronic Manufacturing
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
Good for VS with many people in the same office, otherwise not so...
Reviewed on 25/11/2024
...would like our company to switch to MS Teams, but because of the "vendor lock-in" of the...
...would like our company to switch to MS Teams, but because of the "vendor lock-in" of the VS-rooms it's not possible.
What it can do good: VC with MANY people who are in the same office.
Pros
Integration with other Cisco hardware like video conference room equipment
Cons
The windows desktop client - especially the window handling in meetings. If you have 2+ monitors it is sometimes just stupid and it does not remember what you did set up last time...
- Industry: Paper & Forest Products
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Webex Unifies Global Operations
Reviewed on 09/11/2024
Using Webex Suite, we have completely restructured our internal communications while maintaining...
Using Webex Suite, we have completely restructured our internal communications while maintaining close ties between our production facilities, our forest operations, and administrative offices. We have found our primary means of communication, be it planned meetings or ad hoc consultation, to be the reliability and robust feature set of the platform.
Pros
Our remote forest operations depend on video quality, so the software excels at giving you this with adaptive bandwidth management. The intelligent background noise suppression and powerful meeting recording tools (with automatic transcription abilities) there have helped improve our communication efficiency hastily.
Cons
Calendar integrations tend to sync up with the mobile app occasionally. It could be more intuitive management of the conference room. More flexible layout options for multiple video feeds could possibly be custom.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great software to use for work
Reviewed on 12/12/2024
Pros
Great for video calls and conversations for work. I like that when you're added to a channel you can see all the messages that happened before you were added in.
Cons
The search function isn't always the greatest.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Webex Suite
Reviewed on 01/12/2024
Webex suite is powerful and very complete suite to collaborative experience
Webex suite is powerful and very complete suite to collaborative experience
Pros
Powerful and easy to use suite to improve the team collaboration
Cons
Probably it need a better integration with a email client like outlook
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My experience with webex suite
Reviewed on 01/12/2024
Pros
Webex suite is quite affordable, It is also very useful for employees to communicate effectively especially those on a remote set up."
Cons
It is abit difficult to use on mobile phone but it works best on computers.
- Industry: Computer Networking
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best video calling programs.
Reviewed on 11/12/2024
I have been using this program for 5 years now and I am amazed by its capabilities.
I have been using this program for 5 years now and I am amazed by its capabilities.
Pros
One of the best video calling programs. It works so well on both computer and phone.
Cons
There is no such thing, everything is done conveniently and qualitatively. It is so simple and anyone can handle the program
- Industry: Oil & Energy
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Functional but not the most intuitive platform
Reviewed on 10/01/2025
Functional but requires significant employee training
Functional but requires significant employee training
Pros
You can start the meeting before the host joins, which is helpful if the host is running late.
Cons
Often experienced technical issues when people who are not used to the software try to join meetings
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Webex Rocks!!
Reviewed on 05/12/2024
Great interaction and experience on this platform, easy to use and navigate to your chats and...
Great interaction and experience on this platform, easy to use and navigate to your chats and channels.
Pros
Amazing platform to collaborate with your peers and colleagues. Simple, convenient and organized layout.
Cons
Search function can be more advanced and connecting with all channels.
- Industry: Import & Export
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Webex Suite Has Excellent Features and Capabilities
Reviewed on 09/09/2024
My overall experience with Webex Suite is incredible. It has been an easy to use tool.
My overall experience with Webex Suite is incredible. It has been an easy to use tool.
Pros
This is an impressive and easy to use solution that boosts unified communications.
I like the powerful capabilities of Webex Suite.
Webex Suite enhances collaboration at our workplace.
Cons
I have zero dislikes for Webex Suite.
Webex Suite makes collaboration and communications easier for us.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Super conference tool
Reviewed on 07/10/2024
Best video conference tool to gets connected with coference
Best video conference tool to gets connected with coference
Pros
Easy way to connect and share with our team
Cons
Without lagging its get connects and easy to share our screen too
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Collaboration Features With Webex Suite
Reviewed on 08/10/2024
Pros
From collaboration to enhancing productivity, Webex Suite has been amazing.
Allows personalization and comes at a manageable cost.
Cons
I have had zero problems using Webex Suite.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
No intuitive interface, features hard to find
Reviewed on 12/12/2023
I am an experienced user of video meeting platforms. I operator school, and we do all of our...
I am an experienced user of video meeting platforms. I operator school, and we do all of our courses online and we had been using Zoom for years before we decided to switch. I experienced a lot of frustration the first time that I used WebEx. A lot of features that I was used to having on the other platform that I use was not available in WebEx. It feels like an old interface that they’re using and there’s definitely a significant learning curve to get started.
Pros
The video quality of webex was excellent. It has a crystal clear display of all meeting participants.
Cons
I didn’t find it easy to use. Every other video meeting software I’ve used has been super simple. WebEx feels like an old interface and a lot of the features are hidden or not available.
Alternatives Considered
Google MeetReasons for Choosing Webex Suite
Zoom changed their terms of service, and they have a new policy that allows them to use the content that we were delivering inside of our meetings for their AI platform. Because we deliver a lot of sensitive content we decided to stop using zoom.Switched From
Zoom WorkplaceReasons for Switching to Webex Suite
It integrates with the LMS we use in our school - which is LearnWorlds.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Webex Events (formerly Socio) was a valuable tool for our symposium last month!
Reviewed on 19/10/2023
Webex Events (formerly Socio) was a life saver for our small business in offering the hybrid...
Webex Events (formerly Socio) was a life saver for our small business in offering the hybrid symposium last month!
Pros
Webex Events (formerly Socio) was well received by our attendees, staff, exhibitors, and sponsors. We hosted our Symposium in September, and the event was hybrid. The Webex Events (formerly Socio) app was instrumental in keeping everyone organized. we liked that our sponsors and exhibitors could reach the virtual crowd just as easily as the in-person crowd. Building the app to our specifications was so simple and the help desk was quick to respond with any questions we had. The entire team at Webex Events (formerly Socio) was great to work with! Implementing the app was effortless. Our team was able to customize the app to our color scheme and highlight features of our event. The scheduling function made it straightforward for our attendees to join their session, see the upcoming speakers and overall plan their day based on who they wanted to see speak. The app was used by all involved for two consecutive days. Integrating the Webex Events (formerly Socio) app into our event to keep everyone organized was effortless. We really liked the ticket purchasing feature, this made selling tickets for both in-person and virtual attendees painless. The reporting tool was helpful at the end, we were able to see who and how many people attended each event. The reporting tool and metrics that are available in the end make planning your next event so easy. We also streamed 4 consecutive speakers every and the app records each of those sessions automatically.
Cons
The least helpful aspect of the Webex Events (formerly Socio) app was the training tool on streaming the sessions. The tool is only set up to train you to stream one session at a time. We spent two days training only to find out the day of our event that streaming 4 consecutive sessions was nothing like streaming just one session. It made the morning of day one of our event stressful. We suggest modifying the training for those that make more than one consecutive session so that you can train on streaming at least 2 sessions at a time.
Reasons for Switching to Webex Suite
The ease of use and look. The staff was fantastic to work with when we were deciding as well.Response from Cisco
Thank you for sharing your experience with Webex Events! We're delighted to hear that our platform was well received by attendees, staff, exhibitors, and sponsors during your symposium. We appreciate your feedback on the ease of customization, particularly in aligning the app with your color scheme and highlighting key event features. It's fantastic that the scheduling function made it straightforward for attendees to plan their day and join sessions seamlessly.
We're pleased to have been part of your successful event, and we're glad the ticket purchasing feature and reporting tools contributed to its smooth execution. Knowing who attended each event and having access to metrics for planning future events is a significant advantage.
We appreciate your feedback on our training content, and we apologize for any stress caused on the morning of day one. We'll certainly consider your suggestion to modify the training to share best practices when streaming multiple simultaneous sessions.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Webex Suite: Iconic, Robusta and Full-featured Call Center Software
Reviewed on 21/10/2024
Corporate meetings have been smooth and straightforward to handle with Webex Suite.
Corporate meetings have been smooth and straightforward to handle with Webex Suite.
Pros
Webex Suite is the most robust call center platform which I have ever used.
I like how it unify webinar, calling, messaging, whiteboarding, BIM and VC in one central location.
Cons
I have over six years of experience with WS and it suits my needs without posing any flaw.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WebEx sets the standard for meeting software
Reviewed on 20/09/2024
I love WebEx. It would be my choice for meeting software. Easy for end users to participate in...
I love WebEx. It would be my choice for meeting software. Easy for end users to participate in meetings.
Pros
I loved WebEx. I would have to host meetings with people from as many as three or four different organizations (clients, vendors, partners, etc.) and WebEx made it super easy for all the invitees to join from wherever they were.
Cons
Although it was ideal when everyone had the computer app installed, on occasion, some users would have to join via browser window, but that only took a few moments to resolve itself.

- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A complete build up package by Cisco.
Reviewed on 08/08/2024
Very fine and great performance products I saw as compare to others worked on.
A way it is designed...
Very fine and great performance products I saw as compare to others worked on.
A way it is designed is really simple and makes UI feels attractive as well to work with.
Pros
1. High quality and organized management platform.
2. Features are designed in such a way to make work simplified and attractive as well.
3. Proper detailing of meeting events and agenda with participants details.
4. Taking remote , screen sharing are easy and effective with minimal lag ever noticed.
Cons
1. Not much popular as seen in limited workplaces which is associated with cisco mainly.
- Industry: Computer Networking
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Call and Chat through WebEx
Reviewed on 23/08/2024
WebEx is a good calling tool. I have been using it from past 6 months. And I am happy to use the...
WebEx is a good calling tool. I have been using it from past 6 months. And I am happy to use the service from Cisco.
Pros
WebEx is a very useful user-friendly calling option. I am using this at my workplace. The major part I liked is the interface. It's simple and unique. The messaging is also great and can be used by anyone.
Cons
It sometimes gets automatically logged out.

- Industry: Electrical/Electronic Manufacturing
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
" Cisco webex - A convenient app for online meetings."
Reviewed on 10/08/2024
Overall, it's a go-to application for video conferencing and meetings. It incorporates various...
Overall, it's a go-to application for video conferencing and meetings. It incorporates various features such as screen sharing, meeting recording, and virtual backgrounds. It has a good user interface, but there is still room for improvements.
Pros
"It is a convenient video conferencing platform that can be used on both PCs and mobile devices. It handles video conferencing with good audio and video quality, with minimal lag and disruptions.
Cons
Its pricing is on the higher side as compared to other video conferencing platforms . The mobile app is good but various features are not available which are in pc.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Webex a complete, robust and stable web meeting platform
Reviewed on 19/10/2024
We use webex for long time, and I don´t have any complaint
We use webex for long time, and I don´t have any complaint
Pros
A very complete, robust and stable webmeeting platform
Cons
Price, at least the last time I used, the prices were high compared with the competitors
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Suggested
Reviewed on 25/10/2024
My overall experience has been very user friendly and I would highly suggest anyone especially...
My overall experience has been very user friendly and I would highly suggest anyone especially anyone who has a call center to use Webex
Pros
Webex has been very reliable and quick to update any glitches in software
Cons
The only thing I have not liked about Webex is that you cant get a custom ringtone on IOS
- Industry: Research
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Webex suite by cisco: A tool never to forget
Reviewed on 23/11/2024
Professional.
Fairly easy to use
High-security.
Collaborative whiteboards and immersive sharing,...
Professional.
Fairly easy to use
High-security.
Collaborative whiteboards and immersive sharing, among others.
AI assistant.
Pros
Easy to use.
Friendly and self-explanatory interface.
The user interface is intuitive.
High-quality audio/video. Minimum noise while communication.
Reliable support.
Cons
Cannot solve problems ourselves. Need customer support.
Lagging: Reliable internet connection with lower packet loss
Webex is expensive compared to other similar software.
Fewer third-party app integrations
- Industry: Religious Institutions
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Web Suite is complete
Reviewed on 30/09/2024
This product is robust, and I never had an issue using it.
This product is robust, and I never had an issue using it.
Pros
This product is quite easy to use and perfect for meeting rooms. The net traffic is good to use in transit.
Cons
Especially, I use and like to make meetings and remote support.
- Industry: Business Supplies & Equipment
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great team communication tool
Reviewed on 06/10/2024
Overall wonderful experience and useful for team collaboration.
Overall wonderful experience and useful for team collaboration.
Pros
Great team collaboration and communication tool
Cons
It is becoming outdated with other industry leading products