Smartsheet Reviews
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3400 Reviews for UK Users
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Another task management tool to try out.
Reviewed on 12/02/2024
Very exciting and very educational. i would recommend it to my fellow it friends.
Very exciting and very educational. i would recommend it to my fellow it friends.
Pros
You can share your tasks with your team members and stakeholders, and communicate with them using comments and attachments. You can create custom reports and dashboards to monitor your tasks and metrics in real time.
Cons
No Time Tracking or Resource Management: Smartsheet does not have built-in features for time tracking or resource management, which are important for managing project costs and availability. Users need to use add-ons or integrations for these functions.
Reasons for Choosing Smartsheet
TO check out, more software's that is in the category of task management.Reasons for Switching to Smartsheet
It has a reasonable budget plan for any average user.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Smart sheet Business user review
Reviewed on 15/01/2025
Couldn't work with without It. Brilliant
Couldn't work with without It. Brilliant
Pros
Great selection of templates to chose from. Also extremely user friendly layout allow you to create anything from forms to project Gantt charts
Cons
To be honest no major problems. Maybe the mobile app could be slightly improved but nothing major
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
I prefer shared Excel
Reviewed on 24/11/2024
Overall I would prefer a shared Excel compared to smartsheet. It is generally easier to view in a...
Overall I would prefer a shared Excel compared to smartsheet. It is generally easier to view in a webpage than Excel but was not as easy to use as I would like.
Pros
It was easier to view and edit from a web browser compared to a shared excel.
Cons
I found it confusing to modify the sheets in the way I wanted at times, filtering was not as intuitive and sometimes my edits did not save.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Smartsheet - Great interactive tool
Reviewed on 14/10/2024
Very good overall experience. Great tool to use to keep up to date in the moment for many people....
Very good overall experience. Great tool to use to keep up to date in the moment for many people. Keep tracks of pictures, notes, deadlines and much more.
Pros
Great interactive tool for working with any individuals for projects. Even multi company uses to avoid email big down
Cons
Filtering for specific items in the list has to be set up by an admin. Ideally filters can be done easier without having up adjust the sheet. However, once it’s set up it works well. Filtering is done in one list (not the same as excel spreadsheet) harder to find what you want to filter
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartsheet review
Reviewed on 19/11/2024
Pros
Automated workflows reduce repetitive tasks and improve efficiency, such as reminders and status updates.
Cons
The pricing can be steep for small businesses or individuals,
- Industry: Insurance
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 10/12/2024
Smartsheet is a powerful, flexible tool, but can be expensive and complex to learn.
Smartsheet is a powerful, flexible tool, but can be expensive and complex to learn.
Pros
Very user friendly interface. Workflow is customizable. Great scalability.
Cons
Can be pricey for some companies. Can be a little difficult to learn when using advanced features.
- Industry: Human Resources
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Smartsheet - A fantastic tool for collaborating in real time
Reviewed on 22/11/2024
Overall a cloud based app for Project tracking is great to collaborate in real time with internal...
Overall a cloud based app for Project tracking is great to collaborate in real time with internal stakeholders and external customers
Pros
Extremely easy to use and collaborate internally and externally with stakeholders
Cons
Lacks some of the robust features that similar products like MSFT Project have to offer
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartsheet - It will cut your workload considerabley!
Reviewed on 09/12/2024
I love it. I keep track of so many projects and so many people that need to be a part of them.
I love it. I keep track of so many projects and so many people that need to be a part of them.
Pros
I love the automations! It cuts down on so much work!
Cons
Some features as not as user-friendly as I would like to see.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Helpful Project Tracking Tool
Reviewed on 31/12/2024
Smartsheet has been a helpful tool to track project status, especially when a project involves...
Smartsheet has been a helpful tool to track project status, especially when a project involves people from various departments.
Pros
Smartsheet provides a simplified way to organize projects or events that involve a group of people. It makes tracking the tasks that are outstanding and completed very easy. At quick glance, I can see what still needs to be done, and which person is assigned to that task. I particularly like being able to use colors (green, yellow, red) to visually mark what needs attention.
Cons
I wish there was a way to customize the view more, so that it could be branded to match our organization.
- Industry: Computer & Network Security
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartsheet is amazing to use!
Reviewed on 26/11/2024
I have enjoyed organizing users with Smartsheet and using tags and colors to organize.
I have enjoyed organizing users with Smartsheet and using tags and colors to organize.
Pros
I like how organized this product is and ease of use.
Cons
I cannot think of any cons at this time.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Streamlined Project Management with an Intuitive Interface and Elegant Presentation
Reviewed on 05/09/2024
Overall, Smartsheet excels in creating a collaborative environment where teams can work seamlessly...
Overall, Smartsheet excels in creating a collaborative environment where teams can work seamlessly together. Its combination of user-friendly design, logical interface, and sophisticated project presentation makes it a valuable asset for managing projects and driving team success.
Pros
The platform’s logical graphical user interface (GUI) enhances productivity by offering a clear and organized view of tasks, timelines, and dependencies. The layout is not only easy to understand but also customizable, catering to diverse project needs and user preferences.
Cons
Although Smartsheet offers various integrations, setting them up can sometimes be complex and require additional configuration. Some users may find the integration process less seamless than other platforms.
- Industry: Writing & Editing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use Excel alternative
Reviewed on 04/10/2024
Overall, I enjoy using Smartsheet and it has replaced my use of Excel in most instances.
Overall, I enjoy using Smartsheet and it has replaced my use of Excel in most instances.
Pros
I love the project planning features of Smartsheet and using it as an alternative to Excel to track and monitor simple data sets, especially when these need to be shared with multiple people.
Cons
Despite having many of the features of Excel, it does not have capabilities such as tabs or pivot tables within a single document. You often have to stitch multiple documents together to manipulate data which can be tricky and a hassle. I would also like it to integrate better with other products.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
No frills but high power
Reviewed on 01/05/2024
We really enjoy using smartsheet because it makes things simple for us. We like that we have a...
We really enjoy using smartsheet because it makes things simple for us. We like that we have a central place for tasks/projects, can easily assign them across our team, and can go back and see how those tasks/projects went. It's better than working out of multiple spreadsheets and can tie together different aspect of our business. You can get more out of it if you put the time in to build company specific modules and then update said modules as needed. For the price, it's hard to beat!
Pros
We get a ton of use inside smartsheet. Our primary use is to document tasks and projects inside one program. Smartsheet allows us to do this, track said items, and easily communicate across the company.
Cons
I would not say we have any high cons per say, but if you require more complicated or intricate uses from a task/project management software, you'd be better suited looking at more expensive or higher frills programs.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Smartsheet Essential Project Management Tool
Reviewed on 04/03/2024
Smartsheet is essential for our account/project management and PMO/SMO operations. This has become...
Smartsheet is essential for our account/project management and PMO/SMO operations. This has become one of the cornerstone to our business operations and porcesses. Smartsheet seems to always be improving its features and there is a very good community of smartsheet developers on the forums.
Pros
I like that smartsheet allows for deep customisation for solutions. Using the various premium smartsheet tools, allows you to integrate your processes within smartsheet quite easily.
Cons
I dont like the fact that some of the formulas are very long winded compared to the same formula being very short and simple in excel.
Alternatives Considered
SimproReasons for Switching to Smartsheet
Smartsheet is much more customisable that simpro- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartsheet Rocks!! Invest Time In Learning The Sysem Well And Watch The Benefits Roll In
Reviewed on 18/07/2024
Extremely, extremely positive! Smartsheet has allowed us to think about our processes in a totally...
Extremely, extremely positive! Smartsheet has allowed us to think about our processes in a totally different way.
Pros
I love how you are able to completely customize solutions for your process/problem. If you need an excel spreadsheet with cross functional tools embedded, Smartsheet can do it. If you are simply looking to send out a form and gather some info, Smartsheet can it AND help you visualize it. There are endless use cases where the flexibility of Smartsheet has played a vital role in our project success.
Cons
They are slower to roll out very impactful changes brough forward by the community and I feel they have not captialized on bringing some pivot table like features from Excel into the Sheet Summary area of Smartsheet Sheets.
- Industry: Higher Education
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Higher Education Smartsheet User
Reviewed on 21/06/2024
Smartsheets continue to play a vital role in our performance evaluation process. With templates...
Smartsheets continue to play a vital role in our performance evaluation process. With templates that streamline development and deploying a variety of project management resources it has been a helpful item to have in your back pocket.
Pros
I like the beauty of Smartsheet templates and the ability to customize them to what I need. I also like how easy it is to integrate with other third-party platforms. Smartsheets houses many of our performance and business process flows and will continue to do so in the future.
Cons
I think the platform is easy to pick up and use, but the training aspect left much to be desired. Once you obtain the knowledge to do what you want to do, it is fine.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Solid flexible solutions
Reviewed on 26/07/2024
Pros
Collaboration, communication, taking the work out, automation.
Cons
Syntax for Formulas, Limited widgets and dashboard design
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Smart Thinking
Reviewed on 14/04/2024
Working with a brand that I can trust in delivering on timely basis while monitoring organizations...
Working with a brand that I can trust in delivering on timely basis while monitoring organizations flow chart and business model.
Pros
Ability to manage Discrepancies and Discounted Cash Flows for internal checks and balances in updating software ,rerouting and transfer validations metrics
Cons
Compatibility on different operating systems and pathways dependencies
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Has the basics but lacks a lot of useful details
Reviewed on 13/11/2024
It does the basics, and my company was already using it. But I think there's so much more developmen...
It does the basics, and my company was already using it. But I think there's so much more development they could be doing and the views and things they're investing in are not the most impactful. Overall, it's fine, but I wouldn't suggest anyone switch to this from a tool they like. It does the basics and that's it
Pros
I like that it connects with resource manager, and that I can assign people to different tasks. I also like the rules you can create. It's quite intuitive.
Cons
It feels like a glorified excel sheet, and there are things that are not great. The version history is hard / nonexistent, it doesn't auto save, you can't collaborate with someone in the document -- you have to save and refresh. You also can't track resourcing that changes over time.
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- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartsheet has been a blessing in disguise
Reviewed on 06/06/2024
It is an extremely flexible application which streamlines workflow and increases the efficiency of...
It is an extremely flexible application which streamlines workflow and increases the efficiency of workflow.
Pros
The various tools made data syncing, sharing, and integration became very easy for us to automate our workflow. Integration with other platforms helped us to cut down a lot of extra work. Smartsheet has become an ideal workplace for us where our team can work effortlessly and flexibly. The customer service and dashboard are extremely intuitive and accessible.
Cons
Smartsheet offers everything a new business would need. Therefore, there is nothing I dislike about Smartsheet
- Industry: Mental Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Positive Experience with Smartsheet
Reviewed on 10/10/2024
Smartsheet exceeded my expectations. A solution was needed in my workplace to provide swift...
Smartsheet exceeded my expectations. A solution was needed in my workplace to provide swift communication to our leadership team on negative feedback collected from customer survey calls. A customized Smartsheet template was created and is in full use in our organization. This provided a simple solution to our team. Prior to the implementation of the Smartsheet, we used email communications. This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner. With Smartsheet, our management team was able to develop default questions with fillable blank text boxes for the survey responses within the product. The text boxes also had ample space for all word characters needed. It also had a flagging symbol that allowed our organization to identify and escalate formal complaints to our leadership team at an eye's glance. The drop-down menu feature was utilized template with frequently used answers as weel as names of pertinent subordinate staff and their supervisors eliminating need write them out manually. The availability of these components, as well as the software's ability to transfer the data into a spreadsheet immediately after submission of the entry criteria, made the process seamless. This is clearly an excellent product. It is just what our organization needed.
Pros
The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet.
Cons
I liked everything about Smartsheet. The software was simple and readily available for use without any glitches.
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- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
better planned project management
Reviewed on 01/07/2024
Pros
Having the follow-up of each task is the best function because it allows me in real time to visualize the progress that is being achieved with each document or task, the work administration makes it easier to do it together with my work team by having a chat in real time to communicate and support us when needed.
Its initial configuration is easy to implement with the help of support that is needed to clarify doubts that arise during configuration
Cons
There is no serious problem that has occurred, it always works perfectly and when there are updates they are easy to implement and get everything back in order
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PM and TM in One Spot
Reviewed on 20/04/2024
Pros
With Smartsheet, I am able to manage projects and tasks automatically on the go via mobile application.
Cons
I have been using it in nearly all agencies that I am currently enrolled and just works fine.
- Industry: Writing & Editing
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartsheet is great for office work!
Reviewed on 18/03/2024
A fantastic program designed for employers to easily work from home, at a coffee shop, or anywhere...
A fantastic program designed for employers to easily work from home, at a coffee shop, or anywhere in the world!
Pros
I was able to create and share forms to gather and organize information within Smartsheet for my business.
Cons
It tends to be easy to forget that I have a subscription, and sometimes Spreadsheet doesn't notify you of upcoming payments.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Iconic & Tremendous Tool for PM & TM
Reviewed on 19/04/2024
Pros
Smartsheet has enabled me to automate over 90% of task and project management procedures.
Cons
Ever since I joined my current organization as an Intern, Smartsheet has never failed me.