Maintenance Connection Reviews

Maintenance Connection

4.5 (301)
Write a Review!
Multi-site, multi-industry CMMS/EAM software

Overall rating

4.5 /5
(301)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.6/5
Sort by

301 Reviews for UK Users

Duane
Duane
Overall rating
  • Industry: Mining & Metals
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software for a Reasonable Cost

Reviewed on 09/11/2018

Pros

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Cons

Not really any complaints at all. It works very well.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

CMMS Software

Reviewed on 18/12/2018

Overall I think it's a wonderful CMMS Software package. The offer cloud service and have great...

Overall I think it's a wonderful CMMS Software package. The offer cloud service and have great customer service that will remote in with you and walk you through any problem you may have. I haven't worked with the back-end, but as far as creating assets, work orders and reports it doesn't get much easier.

Pros

The reports module is a beast! If you have ever had to create a report using Crystal Reports before you understand how complex reporting can get. Maintenance Connection makes creating reports simple to do. You do not have to be a wiz at SQL to create very sophisticated reports. I also like that I can copy or clone just about anything in the database. This makes asset creation and pm schedule creation very easy.

Cons

We are not using the most current version, so the issues we experience are likely resolved. That being said, trying to export reports to pdf was buggy at first but seems to have cleared up. I also wish there was a way to create a bulletin (and there may be) that would alert you to whenever a new rule was created, changed etc... because sometimes new rules can cause work order generation issues and it's often the last thing looked at.

Lindsey
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Maintenance Connection Review

Reviewed on 21/02/2024

I use it for basic work order tracking primarily, because the amount of time and effort needed to...

I use it for basic work order tracking primarily, because the amount of time and effort needed to master more complicated tasks is too great.

Pros

I like that there are so many things you can utilize Maintenance Connection for. For someone who has the time and energy, it could be incredibly valuable.

Cons

The program is clunky and not user friendly. To really understand some of the valuable functions, one has to spend a large amount of time learning how to use them properly. I am constantly having to re-learn how to do things in the system.

Verified Reviewer
Overall rating
  • Industry: Farming
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use

Easy way to submit work orders to get things done!

Reviewed on 28/07/2018

Pros

As a user, I appreciate being able to submit and follow up on work orders sent to facilities. They are able to organize and assign tasks to their crew. It's easy to sign in and a user friendly interface

Cons

I am not sure from the programming end when it comes to formatting, but I was wondering if there was a way to save certain information. Currently, we have a complicated drop down menus for each section. It's complicated because there's so many categories, but I would like to have a "saved profile" for certain things like location, site and other features to make requests quicker.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Makes work easy

Reviewed on 07/02/2018

Make my daily job easier

Make my daily job easier

Pros

Ease of use. This is a simple program for technical users. The software is easy to use and has been debugged so there is not any issues that cause problems. I have not had any problems in my daily use of maintenance connection.

Cons

Excessive typing required. I was hoping that we could automate filling in some more areas with drop down menus

Verified Reviewer
Overall rating
  • Industry: Biotechnology
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really like MCs Versatility

Reviewed on 09/11/2018

Pros

What I like the most is there are many ways to do things so we could easily massage the system to work with our work flow.

Cons

Sometimes get finicky with browser updates...

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Helps Stay on Top of Everything

Reviewed on 17/01/2019

For the most part, it makes tracking everything seamless.

For the most part, it makes tracking everything seamless.

Pros

Makes it very easy to stay organized and follow up on all items as needed- both urgent ones and scheduled tasks.

Cons

Sometimes it is difficult to figure out how to do exactly what needs to be done. It can be difficult to find a solution on your own.

Jordane
Jordane
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Benefits and minor flaws

Reviewed on 25/01/2019

High potential software that provides great services for inventory type companies.

High potential software that provides great services for inventory type companies.

Pros

Management of all the subsystems of the company is handled using Maintenance Connection. Although it requires much aid and experience with the application, once mastered, it provides an arsenal of tools to keep a check of all facilities and services of the engineering department.

Cons

Contacting support can sometimes take prolonged periods compared to other software. On successful communication, they provide comprehensive solutions to any problems experienced.

Eddie
Eddie
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

During the evaluation of this software it performed very well.

Reviewed on 09/02/2018

Pros

I like the way you could upload information into the system, the easy at which the maintenance department could use the system. I like the feature of the PM and Inventory parts. The screen was easy to navigate and understand.

Cons

It was a little more powerful for what we were looking for. We chose to go with a different software to use a bridge until Corporate purchase a total enterprise system.

Ceridwen
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

very easy to use

Reviewed on 22/02/2018

connectivity to have challenges address is faster way.

connectivity to have challenges address is faster way.

Pros

The system is easy to setup drop menus too allow for personalization needed. easy to setup for multiple users and needs. link to desktop makes the login faster for speedy responses. others can read posted tickets and see if the item is already on the list to be addressed fixed or solution in progression. it would be nice if it CC your email with the resolution or outstanding ticket at the end of the month.

Cons

The person who posted the issue should be able to edit to close tickets that have been addressed already. Would be nice to be able to escalate the same topic more then once. occasionally you might have two similar challenges in one day.

Roy
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Maintenance Connection used by local government

Reviewed on 22/02/2017

The County of Santa Barbara has been using the software for approximately 5 years. We use it for...

The County of Santa Barbara has been using the software for approximately 5 years. We use it for all our work orders. The navigation is good. We use it for preventive maintenance.
The software can do a lot more than we need.
The reporting is just "OK". This is the area they can improve on.
A great feature is, we store all our building blue prints in the software and we are starting to put in service manuals. This way the maintenance staff can see the prints and the manuals when he gets a work order on his smart phone.

The initial installation of the software was the fastest I have ever seen just a few hours for the webservers and sql server.
Putting the data in the software takes years and we will be inputting more data every year.

The navigation tree is great,,,, like windows explorer,,, easy to move around in the software, things are easy to find.

Good software product.

Pros

Ease of navigations , ability to upload prints, manuals and pictures.

Cons

Reporting is not easy

Response from Accruent

Hello Roy,
Thank you for taking the time to give a thorough review of your experience using Maintenance Connection CMMS. We pride ourselves on successful implementation for all customers and are glad to hear your installation experience was smooth and fast. Additionally, it¿s great to hear that you find our navigation to be simple and easy to find what you¿re looking for. Our Customer Success team will reach out to you directly to understand your needs and feedback regarding reporting, and to share with you the reporting enhancements we have planned. Thank you again for your positive feedback, we always love to hear what customers think!

-Carissa

Lisa
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maintenance Connection is by far the top of line in support, functionality, ease of use, and...

Reviewed on 07/10/2016

As the software analyst for Facilities and Services, my first task was to upgrade the current...

As the software analyst for Facilities and Services, my first task was to upgrade the current system to a web version. The upgrade went fairly well until we moved to paperless, which included ipads for technicians. We found many limitations that were put on the software and I was forced to make work arounds in order to operate. After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors. We looked at many of the top ten facilities management software packages. Some vendors even came on campus to demo their product. The minute we looked at maintenance connection, we were sold. Here are some of the key points that we found different about maintenance connection. First thing that caught my attention was the fact that there are demo's and how to's on you tube. They are out there for everyone to see. It's not a secret. This told me they are open and not one of those companies that wants you to pay them just to show you functionality. The next selling point was the fact that the requestor can put in a request from any device. They can log into the requestor on their cell phone, ipad, chrome book.... There is not extra module to buy for that. Once I found these items, I set up a demo with them. The person that did the demo was amazing. He wasn't just a salesman, he knew the software and could answer questions about it. This is something I had never seen before. When he demo'd the calendar function (you can assign techs on a calendar), the maintenance manager got very excited. When he showed how easy it was to change a field name just by right clicking on it. I shed a tear. I couldn't help it. I was in front of all my coworkers and didn't want to show emotion but, I was overwhelmed by just how easy everything is. This software is a system admin dream. Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is. If you have struggled with your facilities management software, just look up maintenance connection on you tube. If that doesn't convince you, let them demo the software for you. You will be truly amazed!!!!!

Steven
Overall rating
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

limited usefulness with Ipads

Reviewed on 10/02/2017

Our technicians use Ipads to access the program, and they are very limited in what they can see and...

Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

Pros

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Cons

Tablet program is awkward and very limited use when used on its own.

Chris
Overall rating
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great user friendly product!

Reviewed on 25/09/2019

Uptime on equipment has improved, we are able to track the work and expense on our assets better to...

Uptime on equipment has improved, we are able to track the work and expense on our assets better to make more informed decisions on whether to upgrade or replace certain items. When I went to analyze the business needs and searched for a vendor to partner with to help with our maintenance tracking needs, Maintenance Connection was their from the beginning and still to this day help with any needs that we may need, our rep even just checks in to see how things are going and if we need anything. This kind of customer service is dwindling

Pros

1. Customer service is fantastic
2. User friendly
3. Easy to manipulate the data
4. Reporting is great, lots of options
5. Customizable to the user
6. Mobile friendly application

Cons

N/A Really have no complaints. I just hope that the company that bought them does not deviate from the high level of service that we have experienced since purchasing the software.

Mark
Overall rating
  • Industry: Machinery
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great. It's been a Godsend for me.

Reviewed on 11/07/2017

It helps the maintenance department and me stay organized.

It helps the maintenance department and me stay organized.

Pros

I'm audited quite frequently by our customers and each one I've shown the maintenance Connection Program to has liked it.
I can virtually run our maintenance department without physically being there which really helps me keep tabs when I'm on vacation.
The inventory module forces us to be organized which helps with the 6S program.

Cons

We are a cloud user and I think it's mainly because of our company securities, I have to store my documents on a Google drive and link it in.
The only one-on-one training I've had was when the bus traveled to MPLS. They don't seem to get close to the upper Midwest.

Response from Accruent

Thank you so much for your review, Mark! We're glad to hear that you are satisfied with Maintenance Connection!
If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at [email protected].

Kristi
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Easy to Organize and Use

Reviewed on 11/07/2017

Pros

Maintenance Connection allows us to keep all of our assets organized and structure our asset tree as we see fit. All work is documented and saved. We can have all cost, downtime, and other asset information together in one place. This program works well if you have everyone putting in an effort to utilize the different features that it offers.

Cons

Customizing reports can be difficult if you don't know what you are doing or how you want it or have to many factors that you need. However, customer service is a huge help and can usually help you customize your report.

Response from Accruent

Thank you so much for your review, Kristi! We're glad to hear that you are satisfied with Maintenance Connection!
If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at [email protected].

Tim
Overall rating
  • Industry: Renewables & Environment
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Work orders and procedures are great, reporting is complicated

Reviewed on 06/11/2018

Overall on a day to day basis, it works out very well. When it comes to Asset management, it has to...

Overall on a day to day basis, it works out very well. When it comes to Asset management, it has to be done correctly from the beginning, otherwise there's no way to fix it later. This is suppose to be useful for every employee but it seems you need specialists in your company to handle reporting and troubleshooting.

Pros

Creating work orders, both automatically and manually are very easy. Adding time and creating procedures to add to work orders are easy too.

Cons

Creating a report to show specific data always requires that i get assistance from customer support whom shows me what seems like hidden features in the software and uses terms im not familiar with. Offline version has problems with loading or not pulling a work order when it fits all the requirements, and then releasing it back to CMMS takes a long time.

Boyd
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

By far the best value CMMS

Reviewed on 06/11/2018

The Maintenance Connection support team is wonderful. They help you get to the solution you need...

The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.

Pros

The Maintenance Connection reporting engine is outstanding. It is very easy to create custom reports yourself without having to pay a third party consultant. The "Smart Reports" feature lets the user link directly back to source data. For example, if you have a purchasing report with all the POs for the month, you can click on a line item and be taken directly to the specific PO in question. Same with work orders...

Cons

No cons at the moment. It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

Melissa
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

MC has taken our asset inventory to a level of detail we never thought would be possible.

Reviewed on 12/02/2018

Pros

The amount of information that you can customize and set up to run as a report or export to excel has been a game changer. We keep track of cost of repair per asset and when we need to evaluate equipment. It is so easy to pull this information and track how much we have spent. We haven't come across any information we can't capture. Customer support, tech support and the forums are quick, reliable resources for support and instruction.

Cons

The only thing I would like to see is the serial number available on our work orders in addition to asset id. The global search is a great addition, but it seems to still need more work. It doesn't 'find' what I am looking for quite often.

Brooks
Overall rating
  • Industry: Military
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer service is the best part!

Reviewed on 11/07/2017

Ease of PM planning, ease of workorder management and direction to the team from a central system...

Ease of PM planning, ease of workorder management and direction to the team from a central system that everyone can use easily.

Pros

Ease of use and how in depth it is, 5 star customer service. How you can set up PM's to become auto generating and assigned to the proper people.

Cons

When opening up any option it opens a new page on the browser. Sometimes the system stops working while I'm in the middle of updating a process and I have re do the whole thing.

Response from Accruent

Thank you so much for your review, Brooks! We're glad to hear that you are satisfied with Maintenance Connection!
If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at [email protected].

Bryann
Overall rating
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use & helpful support.

Reviewed on 21/07/2017

A more organized work order system, of which we had nothing before.

A more organized work order system, of which we had nothing before.

Pros

Easy to use! We manage over 100 pieces of equipment and over 3000 inventory items, so it's nice to have all of our data in one place. Reports are easy to create, and I have had nothing but excellent support from the help desk on several occasions.

Cons

No ability for the user to add multiple items (for example, inventory). It all has to be done by MC staff - would love if the option was available to us.

Response from Accruent

Bryann, thanks so much for your review! It's great to hear that we've been able to help your organization manage such a large inventory! We're hope we've been able to exceed your expectations.

Troy
Troy
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FDA

Reviewed on 17/12/2018

I feel like we have only tapped into 30-40 percent of the potential

I feel like we have only tapped into 30-40 percent of the potential

Pros

The reports module is great. Overall user friendly.

Cons

Running on our server has been a challenge from time to time

casey
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very user friendly, easy to train other employees in the system

Reviewed on 11/07/2017

Pros

How visually clean everything is, for example the Asset Tree..
Preventative Maintenance Schedules are easy to set up and manipulate/edit when required

Cons

The frequent glitches and when the system goes down without warning.
occasionally can be difficult to ensure proper criteria is being pulled in the reports

Response from Accruent

Thank you so much for your review, Casey! We're glad to hear that you are satisfied with Maintenance Connection!
If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at [email protected].

Louise
Overall rating
  • Industry: Food Production
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MC Review

Reviewed on 15/03/2019

They were very responsive during our implementation and they are always responsive with any...

They were very responsive during our implementation and they are always responsive with any customer service needs we have.

Pros

Customer service is excellent! The reporting feature has a lot of canned reports and is easy to learn how to configure your own reports.

Cons

Some tracking of downtime or other tracking can be tricky to set up a report.

Hossein
Overall rating
  • Industry: Oil & Energy
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not god for big company

Reviewed on 10/09/2017

MC ( Maintenance Connection) not good for big company because it's a cloud base CMMS software and I...

MC ( Maintenance Connection) not good for big company because it's a cloud base CMMS software and I think this is the MC weakness because after a short time of use, the browser cash is full and the software can't work correctly, after this the value will show in MC-CMMS is not correct and finally you can't log-in in the software befor you clear the browser cash and history.

Pros

It,s easy to use in home page and Most feature Accessible in home page. It's fast to login and loading.

Cons

You can login with one user in multi system, but not support remote assistant. Good for small company.