SendPulse Reviews
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693 Reviews for UK Users
- Industry: Airlines/Aviation
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most useful and effective email marketing solution in the world!
Reviewed on 29/03/2022
The SendPulse experience is out of this world. I've tried a lot of email marketing platforms, but...
The SendPulse experience is out of this world. I've tried a lot of email marketing platforms, but SendPulse is the best. It is simple, professional, and quite trustworthy. You can accomplish email marketing while closing your eyes. All of the other features are fantastic. I strongly advise folks to utilize it at least once to see the difference with their own eyes.
Pros
The registration process is quite straightforward, and the verification process is also very simple. We can quickly and simply import and add email addresses. Creating a campaign is a quick and easy process. We can check the email preview and adjust the template without any difficulty. The software's analytics are excellent, and you can learn from which countries, users opened the email and when the link was clicked.
Cons
The cost of the subscription is little bit high but the free version is working properly for small projects.
- Industry: Automotive
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No learning curve
Reviewed on 30/05/2022
Pros
SendPulse is very easy to learn and use. There is no frustration in any sense. The one time I needed help, I got it within 2 minutes.
Cons
I have been using SendPulse for 2 years. I can't honestly say there is something I don't like about it.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
CAUTION! Worst customer service in the industry
Reviewed on 07/12/2021
I've been working with email marketing platforms for over 15 years and by far, SendPulse is the...
I've been working with email marketing platforms for over 15 years and by far, SendPulse is the worst customer service I've ever experienced. For almost 2 weeks I have been trying to solve a problem that is preventing me from sending emails and they are not making the slightest effort to understand and solve it. The service is grumpy and extremely slow, totally below the level of competitors I've used before.
I bitterly regret having chosen this company and I just haven't changed it yet because the automations were too much work to set up.
Pros
- it'scheap
- nothing else to praise so far
Cons
- slow software
- slow customer service (if any)
- they moderate the emails manually, which can slow down the process a lot, and they don't have a criterion (I had emails approved that were later disapproved, with no difference between them)
Reasons for Choosing SendPulse
lower priceSwitched From
SendGridReasons for Switching to SendPulse
lower price- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I love it's push notification
Reviewed on 02/06/2021
In one word, Amazing tool for marketers.
In one word, Amazing tool for marketers.
Pros
I'm using this from 1 month to monetize my push notifications user. It'll really mind blowing. I never thought that I'll earn that much through push notifications. I had only tier 3 traffic push notifications subscribers user.
Cons
As I have only tried it's push notifications features and I feel there is not any cons right now.
Response from SendPulse
Thanks for your review!
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good software with perks.
Reviewed on 08/04/2022
Great customer service.
Great customer service.
Pros
I love that you do SMS & emails. I think that it is a great value for start ups.
Cons
Definitely a step above their old version, but needs a guide map to a goal for new people who sign up. What do you want to do, then guide you to do that for people who are new beginners per se. Your plugin wasn't as friendly/easy as it should be for WordPress. I figured it out, but should have more help tips for beginners. Maybe add a YouTube video right into the plugin on how to use it and setup short codes.
Alternatives Considered
OmnisendReasons for Choosing SendPulse
Mailchimp is too expensive and didn't really do SMS at the time.Switched From
MailchimpReasons for Switching to SendPulse
Gave me time to build my list and learn the software. Sometimes it takes a little time to get ready for an email launch.- Industry: Food Production
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The All-in-One Marketing Platform
Reviewed on 20/12/2022
Overall, I am happy with SendPulse and would recommend it to others.
Overall, I am happy with SendPulse and would recommend it to others.
Pros
I like how SendPulse has a lot of features for marketing automation and email marketing. I also like the user interface and how easy it is to use.
Cons
I don't like how there is no phone support and the live chat can be slow at times.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Best email marketing software
Reviewed on 29/03/2022
It's the main tool for me to get all the announcements delivered to my students.
The emails are...
It's the main tool for me to get all the announcements delivered to my students.
The emails are nice-looking, the delivery rate is great
Pros
I love how easy it was to set it up, verify the domain etc.
The software interface is modern-looking compared to some other mailing services; very easy to create and reuse templates, nice template library to quickly compile a nice-looking email. The dashboard is very informative and nice-looking too.
Cons
I didn't have any problems with it, for me it's working perfectly
Alternatives Considered
MailchimpReasons for Switching to SendPulse
Mailchimp interface is dreadful as if it was created in 1990 and hasn't changed since then.- Industry: Events Services
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Service
Reviewed on 19/04/2021
Pros
Very simple and intuitive interface. Easy yet has the depth if you're willing to go further.
Cons
I haven't really came across anything about the service that was not desirable. For what we do, the service is excellent.
Reasons for Switching to SendPulse
SendPulse stood out to us because of the price differential between it and similar products. It more than meets our needs and for a fraction of what other companies charge. Customer service is also very helpful & timely, as well as understanding for the "human error" issues.Response from SendPulse
Thank you for your review, Lucas!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Money spent well
Reviewed on 20/09/2021
Good use for my money
Good use for my money
Pros
I like the fact that the payment is in naira and the entire software looks like it was custom built for my country Nigeria
Cons
That I could not restart my automation except the fact that I had to delete and reupload my mailing list again
- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good experience
Reviewed on 27/07/2023
During my virtual journey through the intergalactic realm, I stumbled upon SendPulse, a mind-blowing...
During my virtual journey through the intergalactic realm, I stumbled upon SendPulse, a mind-blowing marketing platform operated by a team of friendly AI aliens! They offered an out-of-this-world experience with their hyper-personalized communication channels, allowing businesses to connect with customers across the universe through cosmic emails, space-age SMS, and telepathic push notifications. And let's not forget their AI-powered starship chatbot, aptly named AstroBot, who was always ready to navigate marketing conundrums in the blink of a binary eye. It was truly a cosmic marketing adventure that left me starstruck! 🚀🌌😃
Pros
The thing I liked most about SendPulse was their super cool mascot, a friendly AI-powered unicorn named Sparkle! It would pop up on the dashboard with quirky messages like "Let's create magic together!" and "Time to sparkle your marketing!" It added a fun and whimsical touch to the whole marketing experience. Plus, who doesn't love unicorns, right? 🦄😄
Cons
One thing that frustrated me about SendPulse was their obsession with sending virtual high-fives every time I logged into the platform. At first, it was cute and motivational, but after a while, it became a bit excessive. I mean, I appreciate the positive vibes, but I'd rather have a streamlined dashboard than a barrage of digital high-fives every time I wanted to get some serious marketing work done! 🙌😄
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Platform
Reviewed on 24/07/2023
In general, we've always had good experiences with SendPulse, it's the quietest platform we use...
In general, we've always had good experiences with SendPulse, it's the quietest platform we use today, we almost never had problems throughout the almost 2 years we've been using it. It's very easy to use, easy to implement.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
SendPulse Helps Keeps Subscriber Updated
Reviewed on 26/04/2022
Happy to use such an awesome product.
Happy to use such an awesome product.
Pros
SendPulse is a cloud-based email marketing and transactional email service provider. It helps you to send emails, manage subscribers, and monitor your campaign’s performance. They provide a suite of tools for those who want to get their message out to the world in the most effective way possible. SendPulse offers an easy-to-use interface that allows users to design content for various channels like SMS, Push Notification, Social Media, etc.
Cons
Not so much of cons but the limitation in subscriber number is quite the thing I don't like about SendPulse.
Response from SendPulse
Thank you for your review, happy to hear that you find combination of various tools in one product convenient.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Experience With SendPulse
Reviewed on 03/06/2024
Pros
When it comes to handling marketing, SendPulse is an all in one marketing solution
It makes email marketing easy and also comes with helpful CRM features
Cons
No bad experiences, SendPulse has been smooth
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
they do not clearly communicate the changes, it smells like a scam
Reviewed on 24/03/2023
I think it can improve
I think it can improve
Pros
It seems to me an acceptable service, not very ergonomic but acceptable
Cons
I have worked on the platform and it seems comfortable to me, but they have made last-minute changes and they have not published or notified by email, I am still waiting for answers from a person in charge
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Use it every day
Reviewed on 30/07/2018
The ability to send multiple personalized emails and sms message to my whole list or I can segment...
The ability to send multiple personalized emails and sms message to my whole list or I can segment down to a small group. Very good value.
Pros
The best thing I like about sendpulse is ease of use. You can very easily set up a automated email flow along with sms message all in the same program. You can build custom temples emails and SMS message. You have the ability to use variables to make your campaign be more personalized. You can import emails or build them with HTML builder also. Click and drop email builders make it very simple. You also earn credits that can be used to pay for services. Customer support is fast and. Very helpful.
Cons
The big issue is speed, they do have an issue when it comes to. Page speed when saving email templets. It can be a little frustrating when you are trying to fix something small.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best email services
Reviewed on 08/04/2022
I have been using third party email services for 10 years now for my marketing and transactional...
I have been using third party email services for 10 years now for my marketing and transactional emails through eCommerce software. And SendPulse is the best that I have ever used. I tried many in the past but had to change from time to time due to delivery issues. But once I used SendPulse, I not only using it for myself for last 4 years but also have referred many people who were facing same issues like me. Email services depends upon on delivery time and exact statistics which Sendpulse fulfills without any issue ever.
Pros
Best email delivery time
Always land in inbox on all providers
Very detailed statistics on each delivery
Cons
I haven't found any con in it and that is why I am using it for last 4+ years.
- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Send Pulse: Email Marketing made easy
Reviewed on 13/12/2022
I really like the app and it got me by for quite some time. There is no drag and drop builder like...
I really like the app and it got me by for quite some time. There is no drag and drop builder like most never platforms so I've already moved on to a new product.
Pros
I really liked using Send Pulse for my email marketing. They have a generous free tier so you can easily get started and use it for quite sometime before having to pay for it. The HTML editor is good and I can easily create custom templates and it is easy to add an unsubscribe button. The product has great domain options to brand your emails, easy to hookup your domains, and manage your email templates.
Cons
I am not to happy about the transactional mail services requiring a double opt-in to get approved. Sometimes informational emails are sent when you signup for services. They couldn't approve it even though it's assumed the opt-in is when you signup for an account and check a box to opt-in. Other services like mail gun allow you to have a single opt-in then automatic opt-out system. It's way easier and I would use another product for transactional emails.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Automated mailin in a digital assistant
Reviewed on 22/10/2021
Automation of mail sending for the users of our software solutions is no longer an issue, and we...
Automation of mail sending for the users of our software solutions is no longer an issue, and we have the tools for follow up and diagnosis.
Pros
The features we fancy the most are the SMTP mailing service in combination with the email templates. The template editor is simple but rich enough for most purposes. SMTP mail delivery is straightforward with the SMTP mailing API.
Cons
API management of the email templates could be improved, esp. the discovery of the template ids.
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Excellent All-In-One Marketing platform with easy to understand interface
Reviewed on 15/07/2022
Using SendPulse has made our email marketing and CRM much easier. It's a great product for any...
Using SendPulse has made our email marketing and CRM much easier. It's a great product for any startup who wants all in one platform with an affordable price
Pros
SenPulse is an amazing marketing platform to have if you are starting a business. The interface is very easy to understand and makes the process of designing newsletters a breeze
Cons
I have been using SendPulse for the past few weeks It is so easy to use and the analytics are really great. Hopefully, support all currencies in CRM and integrate with Elementor for WordPress
Alternatives Considered
MailerLiteReasons for Choosing SendPulse
PricingSwitched From
Mailchimp- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Worth it
Reviewed on 17/04/2023
SendPulse has met my expectations and those of my organization. We intend to keep the service...
SendPulse has met my expectations and those of my organization. We intend to keep the service active, especially with the improvements that are coming with the possibility of integration with ChatGPT.
Pros
The possibility of creating streams of questions and answers that help me to respond to Internet users who come into contact through social networks.
Cons
It is not as easy as it is supposed to be. I already had some problems for changing important configurations
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor support
Reviewed on 20/04/2019
So, to start, Ive used sendpulse with another company of mine that is in the same business as the...
So, to start, Ive used sendpulse with another company of mine that is in the same business as the one I’m rating this review for. Up until now we have had very few problems with them.
Once we decided to setup an account for our second business we started by uploading our mailing list that we had verified with a few different email verification services and they denied the list claiming it had too high of a rate of failure.
Okay whatever. Not the end of the world. So we continued on with our lives until this week, when we wanted to send out one last reminder to our customers about a barbecue and sale we were going to be having in a few days.
Our mailing list went through this time, but then our campaign was denied because it was too “spammy”. Okay? So we contacted them and they gave us a different excuse “because we didn’t have our cusomters permission to send them email”, what? Whatever we can provide proof that we do. We send in a reply hoping to get this resolved so we can get this sent out ASAP because this event is happening this weekend. Then we get another reply with a different reason “you are breaking our terms of service because you are advertising or selling fake drugs” okay what? When asked to please clarify they simply replied with “we won’t unblock your campaign still. Because of this absurd ordeal we will be canceling both of our accounts with them and making sure our business partners do the same.
Pros
Free trial is nice to find out how poor of customer support that they have
Cons
Blocks email lists claiming they weren’t verified. These lists were verified by two different companies and had emails sent out to the participants accepting the subscription,
Blocked our latest campaign because they didn’t like what we sell.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chatbot for Whatsapp Only
Reviewed on 17/06/2023
Very good for the price.
Very good for the price.
Pros
The chatbot is very easy to program. It's very good for its value.
Cons
The chat page itself is not very intuitive. The tags don't work as they should, it's very hard to find an specific contact when you want to chat.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to implement and to use
Reviewed on 03/04/2023
We use Sendpulse chatbots on a daily base for service clients. It´s been a useful tool to attend...
We use Sendpulse chatbots on a daily base for service clients. It´s been a useful tool to attend all our customer's claims needs.
Pros
Friendly interface, easy to use and understand.
Cons
We would like to have some samples for chat bot automation
- Industry: Program Development
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SendPulse Has Many Feature For The Business to Promote
Reviewed on 04/07/2021
I can say I'm satisfied with the service 8 out of 10.
I can say I'm satisfied with the service 8 out of 10.
Pros
SendPulse has many features that really help the business to promote from the same platform! That is great in my opinion. It has a free plan so you can test it before you go on a large scale.
Cons
I can't remove my first email address from the SMTP account even I reach support. I planning no to continue that domain, so the email address is taking the 2 quota space but not useable for my case.
I recommend changing that policy and give us delete any email address instead of freezing one email address.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Inexpensive Mailing Solution
Reviewed on 08/11/2018
Pros
We use SendPulse to notify our customers about new promotions and offers. The service has everything you need: a simple interface, templates for preparing letters and the ability to track statistics.
Cons
There are no critical flaws. But for convenience, you can add the ability to edit images directly in SendPulse. For example, in order to be able to do cropping, tighten the contrast, exposure.