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SendPulse Reviews

SendPulse

4.6 (693)
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Email, web push, SMS, chatbots, CRM on one platform

Overall rating

4.6 /5
(693)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.4/5
95%
recommended this app
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693 Reviews for UK Users

Santiago
Santiago
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We started using and became partners as soon as we could!

Reviewed on 02/07/2021

We started using the free version and since we are a digital marketing agency started to use it on...

We started using the free version and since we are a digital marketing agency started to use it on our own clients first, guess what, we loved it so much that we became partners to offer it to our clients too!

Pros

We love the software, we were using another alternative which was way cheaper - in functionality, but not in price. Custom fields were a must and we got them, plus the automation features are incredible!

Cons

We had some small issues while connecting the domain but they just don't amount to much, plus the support team solved them in less than 3 minutes, so no concerns!

Alternatives Considered

Brevo

Reasons for Choosing SendPulse

Functionality and prices, the things you can do here at the price level are not comparable with either.

Switched From

MailerLite

Reasons for Switching to SendPulse

The email verification just makes it so much easier to check if the emails are valid and not get blocked, we once had an account with Sendinblue but it got blocked for just that reason so this was an added benefit.
Victoria
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Chatbot for Whatsapp Only

Reviewed on 17/06/2023

Very good for the price.

Very good for the price.

Pros

The chatbot is very easy to program. It's very good for its value.

Cons

The chat page itself is not very intuitive. The tags don't work as they should, it's very hard to find an specific contact when you want to chat.

Adrian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It is a new experience for campaign automation but it has some things to improve and automate

Reviewed on 10/07/2023

In Progress

In Progress

Pros

the Manager ChatBots and create new flows

Cons

CRM, The prices, and having to pay for modules separately

Juan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Still using it

Reviewed on 19/07/2023

Until now very good experience, still finding out all the potencial it has

Until now very good experience, still finding out all the potencial it has

Pros

Automation of Social Media is critical for the next 10-20 years to come. The sooner we adapt the more competitive we will become

Cons

Every step is self made. You have to elaborate every chatflow, conect every bot. It requires some experience in computers

Jose
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Your mailings are better with Sendpulse

Reviewed on 11/05/2023

I was able to send my emails to all users because we owe it to our customers and it is important...

I was able to send my emails to all users because we owe it to our customers and it is important that they receive a corporate email without inconveniences and above all with the quality that Sendpulse can handle.

Pros

Sendpulse is a great tool that helps in a transversal way in all areas since it sends all the information of what you want to implement and above all the image of the whole company through an email.

Cons

There should not be a charge at the beginning to be able to log in because this scares users away and if they want to give something for free it should be without putting their credit card.

alan
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

thanjs

Reviewed on 05/07/2023

its o

its o

Pros

I liked how intuitive it is, and that I was able to integrate everything quickly

Cons

What I liked the least is having to pay for wpp campaigns

leydiane
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

send pulse success

Reviewed on 23/05/2023

the ease of using the tool, all very intuitive and easy to configure, in addition to the support

the ease of using the tool, all very intuitive and easy to configure, in addition to the support

Pros

the ease of using the tool, all very intuitive and easy to configure, in addition to the support

Cons

the ease of using the tool, all very intuitive and easy to configure, in addition to the support

Jefferson
Overall rating
  • Industry: Events Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

help

Reviewed on 26/07/2023

I need Instagram answer in posts !

I need Instagram answer in posts !

Pros

Many chat has a great tool. its responde instagram post in moments ! thats great!

Cons

App is cool .. I need the tool that a spoke above !

Alyson
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good tool!

Reviewed on 02/06/2023

Pros

The price for small/medium business and the Functions of chatbot

Cons

I miss some nativa integrations, like: I can't creat a webhook native link do recive and mapping information. So a have to use Make (integromat) to do simple things.

Renato
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good for the price

Reviewed on 23/05/2023

Pros

Unlimited emails, good smtp, great tool to built emails

Cons

Poor integration, but its improving with new funcionalities

Chilem
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A worthy EDM serive for you to try

Reviewed on 07/04/2022

thought some small thing I think it need to improved, this is very great platform and worthy a trial

thought some small thing I think it need to improved, this is very great platform and worthy a trial

Pros

the EDM marketing is very helpful to our trade business, it helps me to deliver my company news feed to all our customers timely and of course fully customer covered. I am sure anyone in trade marketing needs such a Sendpulse service.

Cons

I think more integations API should be developed, and give more help on this.
also I think email verification number limits should be enlarged. such as My plan is for 5000 subscribers, but I can only verify 100 contact list on the standard plan, I think it would be better enlarge this number to 500, that will be more helpful

Alternatives Considered

Mailchimp

Reasons for Choosing SendPulse

Mailchimp is too strice and critical for user, not friendly enough to me

Switched From

Mailchimp

Reasons for Switching to SendPulse

it is more easy to use.
Gervais
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The BEST newsletter service I have ever seen !!

Reviewed on 23/11/2021

Honestly I had explored several other email marketing tools before, and did not know Sendpulse. But...

Honestly I had explored several other email marketing tools before, and did not know Sendpulse. But WOW ! What a POWERFUL tool !!!

Pros

-The first service of this kind I see with a 24/7 customer service. Very responding, very professional
-Features for automation are the BEST I have used so far
-A very simle interface, easy to use
-They also implement SMS marketing and web push notification, all gathered at the SAME place and INTEGRATED together

Cons

Nothing to say, seriously. The software is EXCELLENT !

Alternatives Considered

Pipedrive, Brevo, UniSender, SendGrid and Mailchimp

Reasons for Choosing SendPulse

Not satisfied

Switched From

Mailchimp and AWeber

Reasons for Switching to SendPulse

-Sendpulse offers also SMS marketing and Web push notification -Sendpulse offers 24/7 technical support, EVEN WHEN the plan is the FREE plan -Sendpulse is very affordable
Robert
Robert
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Sendpulse is CRM automation in perfect harmony

Reviewed on 30/07/2022

Pros

For me the best features so far are the Chatbots, push notifications, landing page builder, and automations.

Cons

So far I haven’t found anything really negative. if I had to say anything, possibly build the sendpulse academy up more with more courses.

Alternatives Considered

Zoho CRM and HubSpot CRM

Reasons for Choosing SendPulse

The customizable feature pricing and additional features. It’s also less expensive, and more sub table for a small start up.

Switched From

HubSpot Sales Hub
Andre Luiz
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Incredibly grateful.

Reviewed on 05/07/2023

The platform is dynamic, easy to use, practical and I got everything I was looking for at a great...

The platform is dynamic, easy to use, practical and I got everything I was looking for at a great value

Pros

I was impressed at the ease of using the platform.

Cons

I had some difficulty with customer support

Nicolas
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great experience

Reviewed on 13/05/2023

I used Whatsapp for an education CRM to help students using Whatsapp.It worked well for what we...

I used Whatsapp for an education CRM to help students using Whatsapp.It worked well for what we were looking to do.

Pros

It's really easy to set up bots and communication workflows.

Cons

There are some settings that are hard to reach, and support is limited

Pacho
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing site

Reviewed on 22/06/2023

Pros

It's interface is really easy to use and user friendly

Cons

I gotta pay multiple times for specific tasks to be able to achive

Carlos
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really Grow your business on a single platform

Reviewed on 22/05/2023

Pros

Instagram chatbotsBecause I can automate conversations with my customers on Instagram Direct and close more sales on Instagram.

Cons

I think the only drawback I have had so far is that I have not been able to verify my phone number.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Cool features

Reviewed on 19/05/2023

Pros

Localized price is very affordable compared to others

Cons

lack of documentation or SDK for React/Typescript

Elicacio
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

about my experience starts sendpulse

Reviewed on 14/04/2023

Pros

Very good price and funcionality, api is very easy to integrate

Cons

the support team over capacity, you need more people here in Brazil

Mariana
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to implement and to use

Reviewed on 03/04/2023

We use Sendpulse chatbots on a daily base for service clients. It´s been a useful tool to attend...

We use Sendpulse chatbots on a daily base for service clients. It´s been a useful tool to attend all our customer's claims needs.

Pros

Friendly interface, easy to use and understand.

Cons

We would like to have some samples for chat bot automation

Bruno
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Form the Organizationn

Reviewed on 22/04/2023

Pros

for integration with others application and give m general organization

Cons

give more orgaization in the fonel and I try control proccess

Layssa
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

The best chatbots

Reviewed on 20/03/2023

Pros

Automation 360 is perfect. I was looking for something that I could exchange messages with my clients and mainly send relaxed content in different formats. Done.

Cons

None of your business. I can't give an opinion because I only use chatbots.

Roman
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excelent service

Reviewed on 11/03/2023

Its excelent, not only for company use but to sell the service to other companies

Its excelent, not only for company use but to sell the service to other companies

Pros

The integration with Open AI is a really new feature, and the Fine tune model is really cool for company, i hope you continue exploring the integration of your services with AI, that is going to be an important part in the future of thecnology

Cons

there is no General Trigger fon A random number, so when the chatbot identify any number it would create the user in the CRM

Adams Aime Desire
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Adams review

Reviewed on 26/05/2023

Pros

What i like the most about SendPulse is the easy way to set up a chat bot, and the low cost of the service

Cons

What i like least is the fact that the whatsapp chat bot integration do not have free plan

Zakaria
Zakaria
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most useful and effective email marketing solution in the world!

Reviewed on 29/03/2022

The SendPulse experience is out of this world. I've tried a lot of email marketing platforms, but...

The SendPulse experience is out of this world. I've tried a lot of email marketing platforms, but SendPulse is the best. It is simple, professional, and quite trustworthy. You can accomplish email marketing while closing your eyes. All of the other features are fantastic. I strongly advise folks to utilize it at least once to see the difference with their own eyes.

Pros

The registration process is quite straightforward, and the verification process is also very simple. We can quickly and simply import and add email addresses. Creating a campaign is a quick and easy process. We can check the email preview and adjust the template without any difficulty. The software's analytics are excellent, and you can learn from which countries, users opened the email and when the link was clicked.

Cons

The cost of the subscription is little bit high but the free version is working properly for small projects.