Freshsales Reviews

Features are mostly standard and nothing outstanding

Support engineers can take months if not a few years to fix the issue.

Phone system & O365 Email Integration & reporting features.

Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices. Linking of Deals with Emails

We use the WhatsApp. marketing on a weekly basis

WHatsApp journey gliches, although this may be a fault with Meta

I like a lot, becausa you can implement, deploy and use the software in few days. The interface its very confortable and its too easy to use. All the types of users can use it.

Nothing at the moment. We hace all cover with freshsales.

The integration was quick and painless. The lead generation and omni channel support is outstanding

We would like to see integrations with AI tools such as ChatGPT

I made first experience with SAGE CRM and Salesforce before I started with Freshsales. Implementation was very easy. I use it every day to follow up on sales leads and I send out a newsletter every month. But the best thing about Freshales is the support by Chat. You get immediate responses and help so that can get the job done. In most other CRM solutions there is either no support or it takes forever to respond.

nothing really, Sometimes I miss functionality that is only available at higher costs by purchasing more expensive plans

Outstanding software. Having everything needed in place, all lead tracking, lead generation, marketing and calls, really does the 360 feel freshworks are aiming towards.

Customer support is unrivalled across all other software we have used previously.

I would go as far as saying it’s better than any software or saas support I have come across.

Having too many features to implement quickly!

It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.

The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

very easy to add new leads and update them. This software was part of our onboarding and i was blown away seeing all features. Very intuitive!!!

the FAQs have limited answers but still their support team was able to clarify

The feature of Marketing Automation & Sales sequences are very good. I can modify it according to my convenience. I can create many journeys that can run simultaneously.

Sometimes, customer support takes a lot of time to solve the queries.

freshsales I like it because it allows me to manage several tasks at once

nothing to reproach it apart from revitalizing the software a little

Easy navigation, user interface and experience

Customer support isn’t fast as they should with resolution

Overall functionalities that allows you to do a lot of sales and marketing actions

Finding and exporting data could be hard. Especially when you don’t the process. Marketing automation quite hatd

I have been using this software for one and a half years. I initially only used the live real-time chat feature, but now I use its premium capabilities to manage my leads and send them updates and sales pitches using the simple campaign manager. I adored the user interface because it requires little intelligence to comprehend the things you need to achieve your goal. I have made use of their reporting capabilities, which aid in my decision-making based on campaign results.

If they offered interaction with other social networks in addition to LinkedIn, such as Instagram and Facebook messaging, I would adore this feature. They only have a few integration modules at the moment. Additionally, handling and transmitting files takes considerably longer than importing them, and occasionally it gets stuck, forcing me to repeat everything.

1. The ease of use.
2. The support team is fantastic and its the one of the best support experiences i have. In line with Apple.

1. Lack of customization for my industry.
2. Week is Sat-Sun instead of Mon-Sun.
3. The dashboard should be live and needs rework
4. Ability to link bots to activities and being able churn contacts based on certain responses.
5. Support is not 24x7

The product is not bloated like most CRMs. It is very user-friendly and it has a left navigation panel that just lets navigating to any page easily and is very user friendly.

Would be great if it can be integrated with more softwares so there are a lot of options for customers.

They always remember to say "thank you for your patience" when telling us our support tickets haven't been resolved yet.

Off the top of my head:

The program will randomly delete calendar events, sending cancellations to prospects but not alerting the user. Multiple meetings were missed because of this. It's been 3 months since we reported it and no fix has been offered. Subsequently all the calendaring has to be done manually.

The email editor will randomly delete the line ahead when hitting the backspace key or the space behind when hitting the delete key. To make it interesting it will sometimes do nothing when you hit either key.

We have a report in the system showing overdue tasks. This report keeps pulling tasks that have actually been deleted from the system. There's no way to clean up the reports because you can't access the deleted tasks they are listing.

We just switched credit cards for the account because the previous was expiring. This came at the same time that they've extended us a credit because of all the problems we've had with the system. The result is that the invoice due is less than the minimum charge level on the card ($0.01 due, $0.50 card minimum). As a result they haven't been able to add the card and we keep getting a banner stating access is cut off in 2 days. They've stated this has been fixed but the banner is still there.

Those are just a few things... did I mention that if you take notes in the Notes section of a Calendar event the system will randomly forward those to the other party? Found out about that one the hard way...