ServiceTitan

4.4 (292)
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Management Software for Service Contractors.

Overall rating

4.4 /5
(292)
Value for Money
3.9/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.1/5

86%
recommended this app
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292 Reviews for UK Users

Brandi
Brandi
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The only CRM you need!

Reviewed on 26/10/2023

Pros

It does everything you need in one program!

Cons

I wish there were not so many add-ons that cost extra.

Response from ServiceTitan

Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey.

Spencer
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Stop messing around and get ServiceTitan

Reviewed on 09/12/2024

Best ever. I will be a ServiceTitan user for life!

Best ever. I will be a ServiceTitan user for life!

Pros

Brings our whole business into one place so we can see everything thats happening.

Cons

I hate that other people have access to it so I cant have the advantage.

Erin
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

ServiceTitan - buyers beware!

Reviewed on 20/09/2024

Nightmare. Had to cancel my contract and fight with them to cancel it.

Nightmare. Had to cancel my contract and fight with them to cancel it.

Pros

None. The platform was too complex, the sales pitch was good, but what you actually sign the contract for is less than the add-on costs for each module that they don't disclose on the front end.

Cons

The introductory sales call provides pricing for the size of your business. Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands) more for each add-on module (ie marketing, phone, etc.)

Alternatives Considered

FieldEdge and FieldPulse

Reasons for Choosing ServiceTitan

Thought we were ready to move to a full-service CRM/dispatch software.

Switched From

Dispatch

Reasons for Switching to ServiceTitan

It seemed like "the best" product at the time. FieldEdge did not allow for proper configuration for payment of subcontractors.

Response from ServiceTitan

We’re disappointed to hear about this experience, Erin. We take reviews like this very seriously and will be taking steps to ensure that something like this does not happen again. Thank you.

Sasha
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Project Management Perfected

Reviewed on 20/11/2024

With ServiceTitan, the management of projects has been easier; not complicated procedures have been...

With ServiceTitan, the management of projects has been easier; not complicated procedures have been made systematic. The platform is easy to use: direct coordination results in fewer gaps and improves organizational team productivity with unprecedented ease.

Pros

One area where ServiceTitan provides two groundbreaking enhancements that improve work management. In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard allows simple, real-time monitoring of the team’s work and project progress to identify the distribution of resources.

Cons

No in-depth asynchronous analyses for heightened performance potentials. The mobile application built has limited capability compared to the desktop version. Limited flexibility of customizing the current layout of reporting templates.

Response from ServiceTitan

Thank you so much for taking the time to provide this feedback, Sasha. We greatly appreciate it and your partnership with ServiceTitan.

Alyx
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Service Titans! We win

Reviewed on 20/01/2025

Pros

I love that there is dispatch, marketing features, and also call tracking!

Cons

I don’t honestly have any “cons” regarding Service Titan.

Alternatives Considered

Jobber

Reasons for Choosing ServiceTitan

Joist wasn’t as complex or custom as Service Titan is.

Switched From

Joist

Reasons for Switching to ServiceTitan

Service Titan had a lot better selection of items than Jobber.

Response from ServiceTitan

Thank you so much for the review, Alyx! We're glad to hear you're finding value in ServiceTitan and we're glad to be your software partner.

Beth
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CSR Manager

Reviewed on 02/12/2024

Great. We wouldn't switch to any other scheduling provider.

Great. We wouldn't switch to any other scheduling provider.

Pros

Easy to book calls and easy to review the schedule. Dispatching easy!!

Cons

My least favorite thing about service titan is the reports.

Response from ServiceTitan

Thank you for taking the time to leave us a review, Beth! We appreciate your feedback related to our reports. If you have any ideas on how to improve, please head to ideas.servicetitan.com!

Jaclyn
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ServiceTitan is a wonderful software!

Reviewed on 19/12/2024

Pros

ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use.

It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date.

They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network.
I would recommend ServiceTitan.

Cons

I haven't found anything I dislike at this time.

Response from ServiceTitan

Thanks for this amazing review, Jaclyn! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear.

Tina
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Effective Workflows

Reviewed on 13/12/2024

Pros

Effective workflows, robust system allowing us to grow

Cons

can be hard to find how to do things on the back end, not very intuitive

Response from ServiceTitan

Thank you for taking the time to share your experience, Tina!

Ralph
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

1st review

Reviewed on 04/12/2024

still many more things to do, but training on service titan very helpful

still many more things to do, but training on service titan very helpful

Pros

Many options available in dispatching tech

Cons

too many clicking to move around the service titan,

Response from ServiceTitan

Thank you for sharing your experience, Ralph!

Dean
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ServiceTitan.. There is not other option worth looking at

Reviewed on 02/12/2024

They are very receptive to input. They work with you to help build the BEST product for your...

They are very receptive to input. They work with you to help build the BEST product for your company.

Pros

Very Powerful Software that can adapt to what you need for your Home Improvement Business

Cons

It was primerly built for the HVAC industry. Yet they have made huge leaps in meeting the needs of other Home Improvement industry professionals.

Response from ServiceTitan

Thank you so much, Dean! We are always working on new features to make ServiceTitan the operating system of the trades. Thanks for being a valuable part of our team!

Dawn
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

From paper to Tablets!

Reviewed on 24/09/2024

Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a...

Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a schedule on a basic calendar program. I was calling customers the day before confirming their appointments. I had all our maintenance memberships in an excel spreadsheet which I would maintain and email everyone each season. Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits. It worked and we thought we were doing great. Now...we save hours and look more professional with digital invoices and estimates...streamlined payment options...technician time clock and commission tracking. Our revenue has increased with much better reporting and marketing and recording keeping. We save so much time and our customers appreciate the more professional looking options.

Pros

It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking. It has a user-friendly platform and awesome customer service. It makes us look professional with a lot less time than before!

Cons

At first it was a bit over whelming to get set up, but my onboarding rep was patient and compassionate and kept me motivated. It is a bit expensive, but once I realized everything we were getting for the cost, I realized it was worth it

Alternatives Considered

FieldEdge

Reasons for Switching to ServiceTitan

Friend recommendation/referral. They spoke very highly of the program and the owners decided to go with that.

Response from ServiceTitan

This is exactly the type of review we love to read! Thank you so much for this feedback, Dawn. We're thrilled to hear about the positive impact ServiceTitan has made on your business. Can't wait to see all of your continued success!

Randi
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Decision

Reviewed on 30/07/2024

Pros

I love all the capabilities, support and recourses that Service Titan offers. I also really appreciate the fact that they listen to us, the customer, and implement our ideas and enhancements. The customer communications and online payments is something we lacked in our old software that has made our lives (and our customers lives) so much easier!

Cons

I can't think of any real cons, if something isn't working right its usually user error or a bug that they fix quickly.

Alternatives Considered

Housecall Pro

Reasons for Choosing ServiceTitan

We were stagnate and couldn't grow our business with the the limitations and lack of features we had.

Switched From

FACS

Reasons for Switching to ServiceTitan

Housecall Pro just didn't have all the aspects we needed to run a residential and commercial service, install and new construction business.

Response from ServiceTitan

Thank you so much for this review, Randi! You're an absolute power-user of the product and we're thrilled to be your software partner.

Leon
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best CRM for the trades

Reviewed on 25/04/2024

Our overall experience with ServiceTitan has been really great! It is the best software by a long...

Our overall experience with ServiceTitan has been really great! It is the best software by a long shot! It is pricey but you certainly get what you pay for.

Pros

We love how easy ServiceTitan makes things on our customers. Automated text messages when a technician is on the way, ability to pay their invoice online, and fast online scheduling with real time availability makes us very simple to do business with!

Cons

The implementation and setup is quite the process. New feature onboarding requires a lot of research and figuring out for yourself. ServiceTitan helps as much as they can but not having a dedicated account rep anymore makes this a little challenging.

Response from ServiceTitan

Thank you so much for this review, Leon! We appreciate your feedback and candor. We are thrilled you find ServiceTitan easy on your customers via texts and scheduling, and will be sure to share your feedback around onboarding and new features with our product and onboarding teams.

Rob
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

More features, more benefits, more issues

Reviewed on 21/12/2023

Overall, Customer service has been pretty responsive, although not always able to provide a viable...

Overall, Customer service has been pretty responsive, although not always able to provide a viable solution or work-around to issues. The software itself is robust to the point of being overly so. There are a ton of features. The Pricebook alone has a ton of aspects we continue to underutilize such as product images, recommendations, and templates. It took a ton of work to get everything setup and running the way we want and there is still a lot of room for improvement. The best part about ST is the community. Between Facebook groups, forums, networking events and new ideas within ServiceTitan, somebody has an answer to your issue 95% of the time. The financing integration has really helped our technicians help more of our customers as well.

Pros

I believe ST works diligently to add new features and expand existing features. Some oversight may exist on fixing bugs or addressing issues. ServiceTitan has more functionality than most other CRMs, but the more complex something is, the more issues there can be. ServiceTitan has absolutely given us a better grasp on business operations and helped us increase our revenue.

Cons

Location being required for field staff is a huge battery drain on devices and not a function we need for the software to work as we intend it, especially as the dispatch map doesn't update in real time.
The software is very expensive and requires a large investment to make someone a "Managed Tech" meaning it is restrictive for certain roles in our organization.

Response from ServiceTitan

Thank you for taking the time to leave us this review, Rob. We appreciate the feedback and will be sharing this with our team internally. This is exactly the type of feedback we need to continue improving and become the software of the trades.

Zachariah
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Service Titan is the best of both worlds!

Reviewed on 05/10/2023

So far Service Titan is what helps us run our business the most. Without it, we could still run,...

So far Service Titan is what helps us run our business the most. Without it, we could still run, but it would be a ton more difficult to do so, considering it keeps us from having to use multiple services in its place.

Pros

Service Titan makes it so you can have a ton of different functions tossed into one app, which is extremely useful, and handy when it comes to doing multiple things in a day. Its dispatching feature and customer feature is by far my personal favorite, as we are able to easily save a customers info into the software, and look back on their profile at any point for past jobs, invoices, estimates, equipment, etc. and just as easily dispatch out a technician to the job to work.

Cons

Service Titan, as great as it is, is a beast, which makes it extremely difficult to get setup properly the right way at first. We have had to redo so many things due to unproper setup first or second time round, and even still to this day, our Service Titan isn't perfect or anywhere near it, but we are getting closer.

Response from ServiceTitan

Thank you for this wonderful review, Zachariah! Feedback like yours is essential to our ongoing efforts to make ServiceTitan software the right choice for contractors. Please reach out if you have any specific suggestions or questions.

Robin
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Service Titian overview

Reviewed on 07/11/2024

we onboarded during covid, so I feel like, and everyone was on vacation in December. I felt like a...

we onboarded during covid, so I feel like, and everyone was on vacation in December. I felt like a stronger start would have been helpful.

Pros

reporting, time saved in the field, time saved in the office, we have great support, and we love the software. and all the new features .

Cons

having to have 3rd party company for support

Response from ServiceTitan

Thank you for taking the time to provide this feedback, Robin! We are glad to hear ServiceTitan is saving you time and that you enjoy the team you work with. We will make sure to share your sentiment around onboarding and appreciate the insight on how we can make our onboarding process smoother. Thank you again!

Ryan
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A Powerful Tool, and You'll Pay for It

Reviewed on 07/05/2024

I'm glad to be past the implementation stage. Due to the cost of their add-on components, I am open...

I'm glad to be past the implementation stage. Due to the cost of their add-on components, I am open to looking at other solutions, but it would take a lot for me to propose a change.

Pros

As a cloud-based software platform designed for trades businesses, I really appreciate ServiceTitan's comprehensive solution, seamless integration, and industry support. It’s been a game-changer for managing our operations and improving customer experiences.

Cons

This is an expensive solution with a steep learning curve. Reporting is okay, but if you're looking for trends, good luck. Also, once you're set up, you'll want additional functionality, which ServiceTitan is happy to provide, at a significant additional cost.

Response from ServiceTitan

Thank you for your review, Ryan! We're thrilled to hear that you find that ServiceTitan has been a game-changer for your operations. We are always looking to improve and will take your feedback to our team.

trevor
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Scheduling pro is pretty awful, stay away.

Reviewed on 23/10/2024

Bad. Despite years of building out the Service Titan CRM within our company I am seriously...

Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro or one of the other CRM software's even though it means redoing everything which is a lot of work.

Pros

The standard CRM helps keep things organized.

Cons

Scheduling pro or formally schedule engine is absolutely terrible. We don't get very many negative google reviews but the few we have received have almost all been because of schedule engine call answering agents. When you try to cancel the call answering service they never answer the phone, they do not return your calls and they just keep billing you a lot of money month after month. They bill through Service titan so you will have to stop paying for your CRM membership in order to stop paying Scheduling Pro. It is basically a scam and reflects very poorly on Service Titan as a company.

Response from ServiceTitan

Hi Trevor - we're concerned to hear you had this experience. I've already been in touch with your CSM and he is actively working with the Scheduling Pro team to support cancelation. Thank you for providing this feedback and we look forward to resolving soon.

Kristofer
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Automating The Service Industry

Reviewed on 20/05/2024

Our over all experience is a 4/5. The product is good, but we feel like once you got our money...

Our over all experience is a 4/5. The product is good, but we feel like once you got our money there wasn't much more help, we had to learn on our own.

Pros

We love how ServiceTitan assists with automating our insulation, heating and cooling company. Helps us streamline so many jobs and not miss out on potential revenue.

Cons

The training and implementation was lacking. We also do not like getting tossed from CST to CST. We want one person not a line of them.

Response from ServiceTitan

Thanks for the review, Kristofer! Streamlining your jobs and helping add revenue is exactly what we like to hear. We will be sure to share your feedback about implementation and training with our head of onboarding.

Krista
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gulfshore Air Review of Service Titan

Reviewed on 30/04/2024

Pros

Love the quarterly updates, support from the community groups to solve problems and propose feature updates.

Cons

Support with onboarding, and support after when using the product.

Alternatives Considered

ServiceFactor and FieldEdge

Response from ServiceTitan

Thank you for taking the time to write this review, Krista! We are thrilled to hear you like the quarterly updates and our Titan Community. We will be sure to share your feedback around our onboarding and support functions.

Logan
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Service Titan Experience- 1st year

Reviewed on 01/08/2024

Overall St has been great. We have streamlined a lot of our operations and it has forced us to grow...

Overall St has been great. We have streamlined a lot of our operations and it has forced us to grow in a lot of good ways as a company, and to develop great processes.

Pros

Love the customizability, the simplistic use of features, the support and community that ST offers

Cons

Some features are lacking, and hard to use. sometimes things feel "clunky" (different processes etc).

Response from ServiceTitan

Thank you for the review, Logan! We're glad to be your software partner and help continue to streamline your operations.

kristen
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Service Titan is the best

Reviewed on 29/11/2023

I love service titan and all the the ways that every employee in our company uses it.

I love service titan and all the the ways that every employee in our company uses it.

Pros

I just appreciate all the features that service titan has and how they all integrate together. I really appreciate the fact that it communicates with our all company Excel spreadsheet and updates all of our sales in there. We use Intacct for our accounting software and exporting from ST to that is great.

Cons

The only thing that I really don't like about Service Titan is that there are some glitches that happen every once in awhile that have us scratching our heads. I do realize that these things happen in life and as long as things can be fixed I am ok with it.

Response from ServiceTitan

Thank you so much for leaving us this wonderful review. We appreciate your feedback and continued partnership, Kristen!

Brandon
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 03/12/2024

Overall it is one of the best pieces of software I have worked with in the industry for a long time.

Overall it is one of the best pieces of software I have worked with in the industry for a long time.

Pros

The ease of workflow and the integration that puts everything in one system helps greatly with efficiency.

Cons

The reporting functions leave something to be desired. It is a bit difficult at times to get reports the way I want them.

Response from ServiceTitan

Thank you for leaving us a review, Brandon! We appreciate your feedback about our reporting features. If you have any suggestions to improve, please head to ideas.servicetitan.com and share your ideas there!

Zachary
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Service Titan

Reviewed on 26/04/2024

Pros

Service Titan helps with streamlining the scheduling and dispatching process. They offer many solutions for contactless experience.

Cons

The accounting portion of the software needs a little more love

Gail
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No other software like it!

Reviewed on 26/10/2023

I have been using ST for 7-10 years and it is ever evolving and improving. It has had rapid growth...

I have been using ST for 7-10 years and it is ever evolving and improving. It has had rapid growth during this time but has acknowledged this and is making strides to take care of all of its customers.

Pros

You get out of it what you put into it.

Cons

Not being able to un-export and correct exported items.

Response from ServiceTitan

We're thrilled to hear about your positive experience with ServiceTitan. Your review inspires us to keep delivering the best software in the trades. Thank you, Gail! Thank you for trusting us with your business for close to a decade!