Rentec Direct Reviews
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187 Reviews for UK Users
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I Love Rentec Direct.
Reviewed on 28/01/2019
I am not a computer savvy person and I found Rentec to be super user friendly!
I am not a computer savvy person and I found Rentec to be super user friendly!
Pros
I like the customer service and how they can remote into my computer. I am a visual person and being able to be talked through what I need to do while doing it is extremely helpful!
Cons
There are a few things that could be changed with the software but they aren't major issues. Just things that would be more helpful to me while creating certain reports.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Simple and Easy
Reviewed on 12/09/2018
If it wasn't so much work and if payments from tenants processed quicker, I would switch back. I...
If it wasn't so much work and if payments from tenants processed quicker, I would switch back. I preferred the ease and simplicity of Rentec over AppFolio which I am using now.
Pros
Very user friendly
No learning curve
Reports are easy to read
Information is formatted in a way that most would understand
Price is great and this is good for those with only a couple rentals or if you have 100's
Cons
When I used this product, it didn't offer all the bells and whistles that others did like an app for your phone
The ACH process was too slow when I used it and it could take too many days to get money and send money
Response from Rentec Direct
We appreciate you singing our praises, Michelle, and letting us know what was important to you. Back in 2017, we increased transaction processing speeds, rolled out mobile apps and a whole host of other slick features. We're always working to on new ways to to help our clients be more efficient. Wishing you great success!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not very user friendly software
Reviewed on 12/10/2017
I have recommended this software to someone, but that was before I found Buildium.
I have recommended this software to someone, but that was before I found Buildium.
Pros
Colorful buttons lead you along. Lots of options to enter contact information, ie address, phone number and email. Nice to be able to email work orders directly to the vendors.
Cons
Really have to think about how to get back to where you were before and just getting around in general does not flow well.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great program! Needs some work but all in all a great program!
Reviewed on 16/03/2018
Some of the things that need work are:
Docusign - it needs to be where we can assign signature...
Some of the things that need work are:
Docusign - it needs to be where we can assign signature fields for the tenant so they know where to sign.
Reconciling - It needs to be a little less confusing when reconciling the ACH transactions. it would also be better if you could sort out the transactions by check number/ACH or by date.
Scrolling - when you go into a tenants account to make changes the page scrolls back to the top when you come out. It needs to stay where you went into the tenants account so that if you are making multiple changes in an account you dont have to search for it again when you make the first change.
Owner disbursements - It would be great if the program would automatically send an email to the owners when an owner disbursement is made.
Pros
It makes life a lot easier in the rental managing world. This program helps keep up with tenant payments and owner disbursements.
Response from Rentec Direct
Hi Tracey, We appreciate your kind comments about the software and wanted to respond to a couple of the challenges you mentioned. With our Docusign integration you are able to add signature fields for tenants from the drop-down fields list in the upper right when editing a form, it is part of the core functionality. A good solution for the scrolling issue you mention is to use the date range selector in the upper-left of the ledger. Your date range will be saved between page views so you will return to exactly where you left off. For owner disbursements, an auto email is a great idea and we'll definitely add it to our feature recommendations list. Again, thank you for the feedback. We will have one of our client success reps reach out in the next couple hours to help with any of these items.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Superb for new PM businesses and perfectly scales with growth
Reviewed on 23/07/2019
I researched SEVERAL PM software companies . . . Rentec Direct offers the most, across the board,...
I researched SEVERAL PM software companies . . . Rentec Direct offers the most, across the board, for a REASONABLE price. RD was honored as the Stevie Award Winner in 2019 American Business Awards, https://www.rentecdirect.com/blog/2019-stevie-award/
Pros
Robust features at a reasonable price. For instance:
- ACH transactions (for both tenants and owners!) included, or for minimal price for startups, in Rentec Direct subscription
- Rapid-response customer support
- Excellent webinar/blog content for onboarding and growth
Cons
The primary tenant screening option is only available for PM companies managing at least six properties. Rentec Direct does provide a tenant-initiated option for companies managing one to five properties.
Response from Rentec Direct
Thanks for the love, Timothy! We're so happy you're part of the Rentec family now and we look forward to helping you!
Regarding Tenant Screening, all PRO & PM clients can get setup for pulling reports through their Rentec Direct account, but to do so, there is a requirement to have at least one signed rental application. For brand-new landlords and managers, all you have to do is wait until you have your first signed rental application. :)
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rentec Direct great value for the price and functionality
Reviewed on 18/04/2017
I am a small startup (still getting my systems in place and don't have any other owners yet) in...
I am a small startup (still getting my systems in place and don't have any other owners yet) in Montana. I researched Rentec Direct, Buildium, Rent Manager and Appfolio. One of my main concerns was taking on a monthly financial commitment when so young as a company. When all was said and done, I really appreciated that RD was created by a property manager who saw a need for this niche in 2007. The sales rep admitted that their first client is an owner-operator, not a property manager, but said they have made quite a few improvements toward serving the professional PM as well. It has been relatively easy to learn.
I also like that the software comes with a tenant and owner login. How these components perform is yet to be seen, but I suspect it will work well.
I also like that I did not have to commit for one year (Rent Manager, Appfolio) and that the price point was very reasonable with no extra charges for this or that and a very easy-to-understand pricing equation.
Pros
Reasonable price for a small startup, easy to learn, good accounting piece, website is included, customer service is very responsive to inquiries.
Cons
On-line application limited to 5 custom fields, included website could use a bit more functionality, nothing more at this time.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Value and Easy To Use
Reviewed on 16/03/2019
Best value for the price and easy enough for the average person to get up and running.
Best value for the price and easy enough for the average person to get up and running.
Pros
I love the affordability of the software and the ease of use. I also like the ability to communicate and text the tenants through the portal and track them. Another great feature is the owner portal. Ny owner absolutely loves the easy access and variety of reports available as does her accountant.
Cons
Just a little difficult in the beginning setting up and getting the ACH approved for the payment of my owners. Another drawback was that the platform does not sync with my bank management account even though it says it can. I have to manually reconcile.
Response from Rentec Direct
Thanks for the kind words, Robert! Related to your bank Sync issue - some banks actually require separate passwords for sync functionality, and some banks even charge a fee for that tool (Rentec does not). Possibly this is the issue? There is also another option for downloading your transactions from your bank that could speed things up for you. Click here for more information: https://support.rentecdirect.com/knowledgebase/articles/281736-bank-synchronization-download-bank-transactions
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
As a property owner/manager with multiple rentals, we simply could not manage without...
Reviewed on 15/02/2018
Our sincere thanks to the entire staff at RentecDirect. You've made our job of mananging properties...
Our sincere thanks to the entire staff at RentecDirect. You've made our job of mananging properties so simple.
It is clear that their support staff is worth the price of admission alone. When requests have been made, their staff takes them seriously and they constantly add requested features to their software when it makes sense and has an impact on everyone who uses it.
Pros
RentecDirect gives us a clear accounting of our properties and our tenants. With intuitive drill-down features, you can easily track and locate tenant's important information in seconds. You can also store important property information as well, such as door key codes. Besides giving you an accurate accounting of everything financial, RentecDirect has thought out every aspect of property management and delivers a package which simplifies the process and gives us a one-click report for our annual taxes.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rentec Direct Review
Reviewed on 29/08/2019
Love this software for small companies just starting out! So far I believe we selected the right...
Love this software for small companies just starting out! So far I believe we selected the right software.
Pros
Ease of use and allows us to do every thing we need to manage our properties effectively from rent collection, maintenance, application validation, marketing, reporting and more! The customer service is excellent!
Cons
The right click to get to menu items was tough without a mouse but now it is seamless.
Response from Rentec Direct
We're happy you joined the Rentec Direct family, Patti, and that you're enjoying all your tools. Wishing you great success!
- Industry: Commercial Real Estate
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Terrific software, outstanding customer service!
Reviewed on 22/07/2016
Pros
I had done an obscene amount of research on software options for my small landlord operation (18 units so far) since I was outgrowing the excel spreadsheets that had at one point kept me somewhat organized. Honestly, I thought my mind was made up on Buildium, but once I did an overview with Kathryn over the phone, I was hooked. I told her exactly what I wanted from the software and where my trouble spots were with my current "system", and she walked me through the very features that Rentec Direct would provide.
I got a free 30 day trial to play around with the system and within a week, I had made my decision. I also looked at Simplifyem along with Buildium and Rentec won hands down for the features and the price. Since then, I have had a million questions, and all of them were answered within minutes either through email or over the phone (I am kind of a Luddite and need a lot of hand-holding...) Thank the heavens for Kathryn-- the most patient person in the world. The customer service is beyond phenomenal, people.
Cons
I wish that when filing out a work order, it could be an SMS notification, rather than just an email.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Rentech mostly behaves the way you would expect the software to behave and is functional.
Reviewed on 18/06/2017
Ease of use and I went through my first accounting review with the results
Ease of use and I went through my first accounting review with the results
Pros
It was relatively easy to learn and behave the way you expected it to. It was easy to find the controls for changing what little you could change in the functionality.
The reports are what you expect them to be, income/expense, income, expense.
The rent-roll was reasonable.
Everything is exportable.
The bank accounts acted like bank accounts and were thus easy to understand.
Entering the data didn't take an excessive number of steps
Cons
Going from one screen to another sometimes took an excessive amount of time. Some archiving of data locally to the users browser would probably enhance the user experience significantly.
Use of an input worksheet for income and expenses would make these tasks much more effective and efficient.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A boon for both my company AND my landlords. Takes some of the headaches out of a headache...
Reviewed on 17/08/2018
Was fortuitous finding this program! Everyone (underscore that) is professional, courteous even...
Was fortuitous finding this program! Everyone (underscore that) is professional, courteous even friendly. Especially appreciate their executive, as she never makes me feel like a dope. Even when my question warrants it!
Pros
Clean, easy, efficient ... and forgiving. It is easy to set-up new owners, properties and tenants. And just as easy to process rents, invoices, etc.
Cons
Some of the suggestions in the knowledge base sound like good ideas. And what about a property manager portal, or app?
- Industry: Commercial Real Estate
- Company size: Self Employed
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
Tested this service - Report that came back did not have the misdemeanors that I already knew...
Reviewed on 04/10/2017
Pros
Great idea. I wish it worked. Unfortunately, my one time test use of it proves the reports they provide may be inaccurate .
Cons
It is not accurate. I tested this service with info on a person I know has misdemeanors. (He admits to them and the local police department in Indiana provided a report detailing the offenses). The "nationwide" report that came back to me after I provided SSN and other requested info, showed no criminal history at all. So, clearly the nationwide background check claim is not accurate
Response from Rentec Direct
Dear Sue, Thank you for taking the time to try our service and post a review. Indiana does indeed have limited coverage as not all counties report misdemeanor convictions to nationwide databases. We (and all other screening vendors) are a bit at the mercy of counties keeping things updated but some still run analog systems and haven't yet converted to electronic, which can slow things down. Also, as a reporting agency for landlords, most states restrict landlords to only seven years of history. The crimes committed by your applicant that were over seven years old cannot be reported or considered when placing a tenant. Our system would have automatically removed those from the report as required by law, which also keeps you out of legal hot water if you were to accidentally reject an applicant based on old data. We are here to protect both you and your investments which we endeavor to do with both our software products and tenant screening reports by providing the most accurate data possible.
- Industry: Commercial Real Estate
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Full Service rental software A++++
Reviewed on 11/09/2016
Pros
I love how easy the product is to use and the support you get when you have a question. The software has helped our business grow so much and get our apartment listings in front of people we never would of normally see our local ads. It has great accounting functionality built into it that allows us to reconcile with our bank accounts in a very easy and effective way.
Cons
I do not have any complaints at this time when we first started using it 5 years ago there were a few things but they have been updating and adding features all the time and now there are no missing features or problems that are unresolved.
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product easy to use
Reviewed on 25/07/2018
Overall it’s a great product that definitely makes managing properties much easier.
Overall it’s a great product that definitely makes managing properties much easier.
Pros
The product has a lot of cool features such as allowing me to create a website through the software.
Cons
You can’t pull a profit and loss statement from the software or a comprehensive accounting statement that I can give to my accountant
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Does the Job
Reviewed on 10/12/2016
We have a small property business with only 25 units, so we do not need a killer application. ...
We have a small property business with only 25 units, so we do not need a killer application. Rentec Direct has proven to be a nice fit in terms of functionality as well as financially. Entering data is very easy and the application provides several different ways to view the data so that analyses are quick and to the point.
Pros
The price is right, but so is the functionality. I am not sure how well this application would work for an operation that had several hundred units, but for our small business it seems to be good. It saves us a great deal of time and enables us to be more productive by allowing us to assess our expenses per property quickly and accurately.
Cons
At times, we have to sort of figure out how to get the output we want. Some of the pages use terms that do not always seem intuitive, but this is really not a major issue.
- Industry: Commercial Real Estate
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy simplicity with sufficient power to get the job done.
Reviewed on 13/06/2014
Pros
Although I have managed my own real estate investment portfolio for years, I needed to upgrade and strengthen my record keeping and reporting capability as I launch a property management business next year. After reviewing a number of vendors, I selected Rentec initially. The drivers for my selection were the apparent completeness of the capability while being quite simple to scale. Now, six months into the use of the system, my choice has been validated. I might add that one time, early on, I had to contact their tech support for advisement. I was able to reach a real person who had a very simple solution to my question. I'll be staying with Rentec.
Cons
I have "corporate expenses" that really are spread among my properties. I didn't find a straightforward method of capturing these expenses. I created a "Corporate Expense" property to capture these shared expenses. I'm probably missing this capability that likely already exists, but I haven't seen it yet.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software, and service!
Reviewed on 29/06/2017
I have greatly appreciated the checking in and assisting with all the additional account set up...
I have greatly appreciated the checking in and assisting with all the additional account set up items. You guys are top notch with contact and follow up.
Professionally I've worked with large software companies like Yardi and Onesite as well as smaller groups like manage America. Rentec was my choice after reviewing and working with others. It had what I wanted and needed in a scalable platform that can grow with my portfolio.
Pros
Online payments
Online apps
Syndication of marketing
Resident/owner portal
.
Cons
Wished for better website templates so I didn't have to use another service. Maybe add advanced website at additional flat fee. I ended up using zoho.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Reviewed on 16/01/2013
I have used the Rentech Direct Property Management system for six months now. With a small number...
I have used the Rentech Direct Property Management system for six months now. With a small number of properties, my biggest concern was cost. This system met that criterion.
Secondly, I wanted a system where my data was kept safely on a seperate computer than my laptop or desktop, and could be accessed from anywhere. Rentech met that. This product also had the additional feature of allowing tenants to book work orders and check their account status on-line in a secure manner.
The third necessity was that the support side of the product be responsive and easily understood. I have been very pleased with their live help. Usually call, leave message and get contacted back all in the same day. Their on-line support could use some tweaking, however. There are several videos and written resolution on specific cases, and the training videos were helpful, but there are always issues that lie just a step or two beyond what is offered. A phone call resolves that.
I am now at the end of year reporting stage and will need to go in and tweak some entries that wound up in wrong categories/accounts. I appreciate how much easier this has made my one man operation and look forward to finding even more efficiencies as I continue to use it.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Non-Existent Support
Reviewed on 10/02/2020
We began using Rentec because the user interface was simplistic, but this is were it stopped. The...
We began using Rentec because the user interface was simplistic, but this is were it stopped. The software isn't customizable or easy to integrate into a preexisting website. When they sent an inspector out for the credit check the inspector had no idea why he was there or what for, and had to come out a second time. When notifying Rentec of cancelling and requesting an owed refund they simply ignored the 5 emails, and refused to acknowledge any emails.
Pros
The user interface
The price of the software
Cons
Customizations and lack thereof.
Customer Support
Responsiveness
Response from Rentec Direct
I am sorry to hear about your experience and the experience you had with the third-party site inspector you worked with for approving credit report access. This is not a typical experience for our clients. Per your request, your subscription was cancelled and you were issued a full refund. As required by the Fair Credit Reporting Act, all landlords and property managers must have a third-party site inspection in order to receive approved credit report access. It's unfortunate that the third-party inspector did not meet your expectations. We will be passing along this feedback to them in order to improve the experience for others in the future. Wishing you all the best success.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rentec Direct makes excellent software for managing properties.
Reviewed on 23/09/2017
Thanks!
Thanks!
Pros
I like the a person can change their level of use based on their needs. I was managing my own properties and using the more expensive version. Then I got a property manager and no longer need as much. I was able to downgrade without losing my data. Chances are I will be back managing my properties again it will already be set up and waiting for me.
- Industry: Construction
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It just works!
Reviewed on 28/09/2016
Pros
Easy to navigate; fairly intuitive; has depth; can be up and running quickly; vendor is active in keeping product current and adding features; customer service dept is responsive via email.
Cons
Product seems geared more toward housing rentals than commercial rentals--I have to get creative when entering tenant info to get them to show up properly on the summary and deposit screens.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
No descritive repots
Reviewed on 03/07/2018
Pros
Rolling rent calculations are easily understood.
Putting in owner expenses is relatively easy. As well as charge backs to the tenants.
Cons
Owner reports are not descriptive enough. Online portal takes too long to process and receive funds into our account.
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good program for growing businesses
Reviewed on 15/06/2017
Pros
I like the ease of use for this product and value the quick response time when I have had questions.
Cons
I wish there were more connections between certain pages instead of needing to click back and forth.
- Industry: Real Estate
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rentec Direct Review Happy Happy
Reviewed on 01/12/2015
Pros
As a property manager for the last 7 years I have used several different systems. My company recently purchased RenTec Direct and I love it!! It's the most user friendly straight forward software I have used. Being experienced in property management procedures I was able to jump right in and understand the program with very little studying of tutorials or calls to support.
They have practically thought of everything; every report you need to have, a toggle over so you can read the description of every function, all the information you need about your account on each screen you use to enable to complete the task without searching elsewhere. It quickly feels like an old friend.
Cons
So far I have not found anything I really dislike at all. They remove the quick start guide after 30 days, I could have used that a little longer and an easy way to search for the more complicated report information I need would also help.