CallHub Reviews

It is cost friendly and I don’t have to lock into a contract, which is helpful because I use it for a nonprofit to send out reminders.

It was a bit hard to figure out at first, but now it’s better. There’s also no mobile option. I was able to use my phone at first, but then it stopped letting me do that.

Getting started was intuitive. Overall easy to use and seems customizable.

The call quality wasn't great and the UI felt a little flat/ static.

I like the simplicity of the call system

The way we cant add other options towards how the call went as well as how we must wait after dropping a voicemail for it to fully go through

It was simple and easy to use, I love that a script can be included and that everything is easy to follow and it’s easy to track the number of calls made etc

The call music - I would rather silence or to pick my own music

It's super easy to learn! The interface is very intuitive, quick, and uncomplicated. There's a straightforward step-by-step layout.

The app is not the best - on older phones, it can be difficult to get a smooth experience.

Easy to use! Simple directions to follow and plenty of time to take down notes.

Could have a nicer user interface and better call waiting tunes :)

It manages the call log, so you know who to call back for example.

The text function didn't work, people couldn't hear me when the phone was on speaker, you can't go backwards on the calling list to get contact details for emailing people.

Easy and convienent to use once logged on

Too many accounts can be linked to one page, sometimes named don’t appear until it’s too late

The easy of making calls and how seamless it is

Sometimes the site glitches and removes me from campaigns

easy to use, simple for admin and agents
no need to pay monthly fee per agent
spamshield

poor logic--many aspects make no sense such as someone texting to the callerid # they see and my agents will never see those inbound text messages. Many aspects like that which make no sense and undermine effectiveness of our call center campaigns
Cost is too high

Very cool AI features and agent QC features!

Time zones are tricky as their team is all over the place!

I like that my team of staff and volunteers can easily make lots of calls to our constituents. We try to call through everyone we can twice a year.

When we first started using it they didnt have an app for phones or iphones. But they do have that functionality now.

great interface, pretty user friendly. LOTS of applications you could run an entire organizing operation out of it. very cool

Takes too long to autosend messages, only 45 mms per minute. Good for small elections but not good for congressional, countywide or statewide.

It's easy to setup and the pricing was very good compared to other options. I love not having to dial numbers or leave voicemails and get through my lists a LOT faster!

You can't use your own number to text, and notes don't transfer to NGP.

It is easy to use and easy to train others to use.

When editing a script, the pop up window is very small. It would be nice to be able to make it bigger.

I lost 2 days of work, I didn't like any of them

There is no problem while signing up and making payment. You create a campaign and you get the message (Each account has a total limit of 60 calls/min for all the running campaigns click here for more details or contact support.), you cannot send, it asks you for payments that are not in your account again. Also For calls, they charge money on a minute basis rather than a second basis. This is an impossible mistake. For example, a customer opened the call, hung up the call in the first 5 seconds and demands a fee for 1 minute from you. It is impossible to get an answer from the support. I definitely do not recommend it, it is a money trap.

Great integrations and support is very responsive.

Not as cost effective as other competitors.

Simple enough to use interface, customizations on music, ability to add giant swaths of numbers and get through them effortlessly.

A bit glitchy here and there, calls disconnecting or audio being very quiet. Also the process of creating a new campaign and adding members is very tedious - wish it was easier.

Intuitive user interface, easy sign up process. Reliable when making phone calls and sending text messages; gives you immediate interactive feedback as the campaign goes, so we are no longer left in the dark for any errors.

Number process can be a little confusing with new 10DLC number requirements in the US. We can no longer use the "rent a number" option quickly.

Phone number vs mobile phone import can also be improved, since landlines are a lot more rare and we faced some issues with starting a texting campaign.

It is extremely user friendly and simple to explain to novice users. The cost is negligible to boot.

I think CallHub is an excellent service and I do not have any complaints.

The interface is easy to understand. Also call transfers were pretty simple. It doesn’t take formal training, you can just show somebody how to use it and they’ll be fine.

I had difficulty logging in a couple times and it cost me hours.

It sends the texts much more quickly than other apps.

The reporting is god-awful. It's hard to tell what's happening with your texts.

Our Local Union has been using this tool to start up call campaigns, and it works great. The option to leave a recorded voicemail and send a pre-drafted text at any time during the call is fantastic. We can also send out a petition link via SMS as soon as a member agrees to sign. It's a great product, and we're excited to explore more of its features.

When calling people, it shows up o their phone as "Suspected Spam" and they don't answer.