GSMtasks Reviews

Daily use of the software is user friendly and easy to learn. Some great features like route optimisation and customisable PODs. Support team is excellent. Developers are open to requests and are quick to fix any bugs (of which there haven't been any we haven't inadvertently created ourselves).

Setup of the backend took a bit of work to understand initially. However once some training was done with the GSM team, the software became easier to understand.

Its simplicity in setup, configuraton and usage; but also the ability to customise it to meet our needs at every stage and to import delivery and collection data from our Sage system.

To be honest, there is nothing a didn't like. The only issue was working out configuring our data export to accurately match the GSM import requirements. This was a challenge to start but as soon as I got my head around the way GSM needs the data, the import worked perfectly and just defaulted matching data fields every time.

My overall experience with GSMtasks has been nice. It is really easy to use and helps with people's productivity. As a manager, this tool helps me track all the steps and makes it easy to assign tasks.

The options for integrating with third-party services are limited, meaning there are fewer possibilities to connect and interact with external platforms or applications.

Pick-up and drop-off points are connected. Phone number and comments can be found from task.

Technical problems from day-to-day - poor quality. It really makes you mad if you are in a hurry, but app just crashes.

Our company have been using this product and it has significantly boosted my team's productivity. The tool is user-friendly, making it easy to assign, track, and complete tasks.

Real-time updates allow me to monitor progress instantly, and the clean, customizable interface is a plus for adapting to our workflow.

- Initial learning curve for advanced features
- Limited third-party integrations

We operate in a highly specialized field, which has made selecting a management solution particularly challenging for us. However, there are a few aspects we value most:

Adaptability: The ability to tailor the solution to meet our specific needs.
Excellent Client Support: Responsive and helpful support for any issues or inquiries we might have.
Continuous Improvement: Ongoing enhancements to the app that not only improve its functionality but also seem tailored to our business requirements.

It's challenging to pinpoint any least favorite aspects, as their solutions are constantly evolving. What we might find less favorable today could very well become a non-issue tomorrow due to their ongoing improvements.

Gsmtasks has managed to reduce are workload significally. Brilliant customer support - very responsive and helpful thinking along. Almost every questions or challenge we had - they managed to find a solution.

Its offering much more than initially you might think and see. But again their team is very responsive and we had everything sorted out quickly.

I love how helpful the staff is when we run into any problems. The service and support is great and there are always new features being announced.

Nothing. There is genuinely nothing that I have found that I do not enjoy about this particular product.

Fast support for issues solving, great overall value

GSMtasks web page (task view/filtering) could have faster response

GSM heard our 'wish-list needs' and put it into action, completely exceeding our expectation. Smaller tweaks can make such a difference to the end user. Thank you for hearing our needs.

I very fortunately have nothing to say. We are very happy with GSM as a work tool.

What really shines about GSMtasks is its route optimization feature. It effortlessly juggles dozens of factors to formulate the most efficient routes, saving us valuable time and fuel costs on a daily basis. Also, the real-time tracking is a godsend, keeping us informed about our courier team's movements, reducing uncertainties, and helping us keep our customers informed.One feature our team particularly appreciates is the seamless communication channel. Whether it's assigning tasks or sharing critical information, everything happens on one platform, reducing misunderstandings and communication lapses.Customer support is another area where GSMtasks outperforms. The support team has been nothing short of outstanding, providing prompt, helpful, and personalized responses to our queries and concerns. It's clear they care about their clients' experiences.

For us, everything has been good so far.

Good product, good real people support, not a robot speak with you. Easy to implement and use …

Cant say anything bad, the service is working well.

easy to use and support team very responsive to issues or open to suggestions to modify or incorporate suggested features. havent tested the optimization features yet.

So far it meets our needs and suits our business case

Easy to use, relatively cheap, amazing support team always willing to help and very kind, has a lot of features available to make it super effective and useful for me

I honestly do not know, the product is still under development which means suggestions are easily taken on board and new features come out very often.

Easy to use. I love the support, if I have a problem they response even on a Saturday evening.

I have none of it, because if I have something I can contact with the Team and they can solve, update or make a new feature for that.

It has all the features for drivers, From task to deliver to the door step, creating new task, input of destination, accuracy of optimization, location display, drivers activating tasks, routing, mapping. the best
It squizes a ten hour job to 3.5 hours. Drivers, choose it, i myself googled many apps, the most convienient and the easy i found is GSMtasks, worth it, go for it.

As for improvement, need to have whats app icon near the contact, so we have option to contact by number or contact by whats app

It's super easy to use from adding tasks to complete them as a driver. With this tool we give our customers complete transparency where they can follow the delivery from our warehouse to the delivery address.

You cannot brand it as you like unfortunately.

Software is well known by all our team members, it helped us to develop our structure from 5 vehicles in 2016 to 27 in 2020 and number are still growing. All team of programists on GsmTask side is very responsive and clearly they can address every issue straight away. They are also very keen on taking sugestions of how to make the software more user friendly...

There is very little downsides, the only thing I can mention is that sometimes the app freezes on the phone and must be reinstalled.

It's simple and easy to use once you get over the learning curve

It doesn't integrate with our current POS system without investing lots of $ and getting the POS developer on board to link them, which I have not been able to accomplish.

Easy to use, all the features you need for a delivery service, much better pricing than any of the competition. Customer service is straightforward, friendly and extremely helpful.

Extra features like API integration are relatively expensive

Optimization
Simple.
Speed.
Import and export funkcion.

I can't delete a task. Only separately.

Easy to use for every one, sms notifications and email notification is very nice.

The price for integations to shopify is high.

The software is great, maybe I will change some features but anyway all good.

That it is based on google maps, and I am able to check how many km my driver has to the point where he goes etc.

It is a simple and real-time task management app that is like most. Brings about the ideal result. Magnificent course streamlining capacity and simple intuitive assignment the executive's framework.

its have manny issue its many time crash and not working many vendors like huawei and oppo phones. Many time its not get GPS locations. the second problem is it's a bit slow.

I can easily see what I need to look for and where to ask the questions. I got help from the team quickly when I asked questions

IT is new and I have to figure out how things work. I also have to overcome all negativity from other users.