APS Payroll Reviews

I am ecstatic about APS Payroll and all that it has to offer. It has grown to be a priceless tool for managing my payroll and human resources procedures. The element of APS Payroll that I appreciate the most is its extensive and user-friendly interface. It gives me a consolidated platform from which to manage all facet of payroll administration, from hiring new employees to ensuring tax compliance and reporting. With only a few clicks, I can handle payroll, calculate taxes, and generate reports with the software's intuitive interface. By greatly reducing the time and effort needed to perform payroll procedures, the automated capabilities have given me more time to concentrate on other crucial facets of my business. Furthermore, APS Payroll offers great customer service. I can always count on their competent and helpful support staff for aid whenever I have a question or need it. I can now manage payroll in a way that is effective, accurate, and hassle-free thanks to APS Payroll. I wholeheartedly endorse APS Payroll to any company searching for a dependable and all-inclusive payroll solution.

Thus far, my experience with APS Payroll has been very positive and I have not encountered any issues or concerns.

The implementation was flawless. The sales team (unlike others we looked at) took extra effort to NOT over promise what they couldn't deliver. I felt like they were really there to help me. I never felt pressured for a decision. Onboarding was straight-forward and I self-guided myself through most of it. However, anytime I needed help personal customer service was right there to help. NOT COMMON WITH OTHER SOFTWARE IN THIS SPACE.

APS focuses on clean functionality, which I appreciate. The UI is basic and could be improved, but it does everything I need which is what I really care about.

The system is pretty user friendly. I like the fact that the majority of reports export into excel. Customer service team is always readily available to help and very responsive.

There are issues with transferring employees from company to company. The system does not cap deductions correctly.

The ease of use and ability to run things from time and attendance to recruitment and onboarding all integrating into the Payroll side of it.

The implementation and pulling of software from our old database into this one, ensuring that it all matched up correcting.

Their customer support is the best! I love that we have a dedicated team of specialist that I can see online before I even submit a ticket. I usually get the same person, every time and she is very quick and responsive in helping solve any issues or questions I have. Coming from ADP where we had to wait sometimes an hour or longer to speak to a live person, being able to speak to someone in 5 minutes is AMAZING!

The ONLY thing I dislike about APS is the reporting output format. While it gives me the information I need, prior to exporting to excel or PDF, it always looks nicer on screen than it does in the printout. I wish they could keep the formatting of reports throughout which would be great. But that's really just nitpicking.

It is easy for the CEO to learn and use. I can go into the database at any time and find the data I need without help

The appraisal forms are cumbersome and cannot be edited. We gave up after a year.

It meets all our needs from payroll to benefits and is customizable has needed.

they need to add additional customer services hours.

It sounded good they sold it that is had a lot of features

Support is weak, implementation is horrible. They lied during the sales process. They lock you in for a year and steal your money.

APS is very thorough with all of its various solutions: payroll, human resources, benefits administration, document storage, Time & Attendance, PTO, APS Hire (recruiting/job boards), Applicant Tracking, Online On-Boarding, Asset Management, etc, etc.

I cannot think of anything that I do not like about APS. Their technical team is very flexible with custom solutions, APS Customer Service team is responsive (even with our 5-6 hour time difference between Louisiana and Hawaii). We have a dedicated "Partner Support" team member over at APS, as well as a "Training Support Partner".

The system allows all of our processes to be integrated and it is so user friendly. It has saved us so much time because we don't have to re-key the same items over and over again in different systems. Our staff love all the added features they now get.

We really need a company-wide calendar view of approved PTO requests and I wish that the performance appraisal module had more features. On the rare occasion we have had to correct an error, APS corrects things quickly but we cannot always see what happens in the background and we sometimes struggle to understand the correction and how different GL accounts are affected, etc. Also, Report Writer and Report Builder are not completely compatible so sometimes it is difficult to pull everything we need in one report - I probably just need more training and practice.

The setup was easy, their team did most of the work. I really like having a team of people assigned to my account that I have came to know and rely on, so I deal with the same people all the time. Help is an email or phone call away and my team are very responsive. Customer service is awesome!

Not much to dislike. In fact, what I do not like is that my own HR people haven’t utilized the on-boarding and HR functions or the software as of yet.
The mobile services are not perfect and take some time to get functioning.

I like the support provided by the team at APS. They answer my questions timely and are friendly.

Not really a software issue, but after Covid we are no longer able to pick up the phone and talk to my support team. The requests are submitted by email and I wait for an answer. It comes pretty quickly, but makes me stop my work while I wait.

APS is totally automated. My processing time for a payroll of 230 employees went from 2 days to 2 hours. Supervisors and employees also save time and no longer duplicate work. Once submitted, APS is ready to run reports on the payroll within minutes. The support team is quick to answer questions and always courteous. We have no unresolved problems.

Reports are somewhat limited. No report can include information from the different categories. Time and Attendance can only report from the employee timesheets. Payroll can only report from the payroll module. Additionally, the automated process involves some rounding of amounts that sometimes need to be adjusted.

The account managers are extremely polite and helpful and always resolve my issues quickly. I love having APS handle all my payroll needs because it takes the work out of payroll. I have had up to 3 businesses using their software at one time and it was one of the best decisions Ive ever made while owning small businesses. Plus, the production manager The support staff always goes the extra mile to help me!!

There seems to be a "glitch" in the Creating Payroll section that doesn't save the entered hours under time entry the first time you enter it, causing me to have to enter the hours more than once.