TimeTap

4.5 (249)
Write a Review!
Online appointment scheduling software for any organization

Overall rating

4.5 /5
(249)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.6/5

91%
recommended this app
Sort by

249 Reviews for UK Users

Melina
Melina
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Impressed with TimeTap's Customization and Online Platform

Reviewed on 01/03/2023

Pros

We give it a perfect 10 out of 10 for it's exceptional customization options and effective strategies that help us simplify our work, connect with our customers, and handle payments smoothly. It is a one-stop online that offers everything from payment processing to follow-up services.

Cons

If your organization needs multiple features, the cost of different pricing plans offered by Timetap can become expensive.

Adriana
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Appt w [sensitive content hidden]

Reviewed on 10/04/2024

Pros

It gives clients and prospects ease of appointments

Cons

I need to call the support center to make changes because I'm not comfortable making changes. I change one booking site and customizing is challenging. But [sensitive content hidden] was great helping me make my changes and explaining.

Hayri
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Poor support even in Business Plan

Reviewed on 18/10/2020

Pros

- Easy to customize
- Easy to manage
- Price acceptable for huge teams

Cons

- Very very bad support even in Business Plan. They promise to arrange a dedicated phone number in Business Plan. I asked for a dedicated phone number and it has been over 1 month and no solution. Support team even does not reply my messages for over 15 days !!!
- I have been using this program for over 3 years and the system is buggy. They always release new version but in each version system gets buggier

Alternatives Considered

Acuity Scheduling
Jennifer
Jennifer
Overall rating
  • Industry: Mental Health Care
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted...

Reviewed on 19/04/2018

Because of this software, we are able to execute the vision of our social enterprise to fight the...

Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

Pros

As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

Cons

The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

Response from Lumaverse Technologies

Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

Kathy
Kathy
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Just what I needed, and more than I hoped

Reviewed on 30/01/2018

Pros

I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Cons

I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Response from Lumaverse Technologies

Kathy,
Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

Joel
Joel
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

Reviewed on 31/05/2018

I am more productive using Time Tap. I set the times I am available; the types of interactions...

I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.
This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

Pros

Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive.
I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

Cons

It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

Response from Lumaverse Technologies

Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.

Chari
Chari
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Wonderful

Reviewed on 05/12/2018

This has saved so much time automating everything. Once you have figured out how to work everything...

This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.

Pros

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

Cons

It takes a little bit to navigate around and figure out how to use everything.

Response from Lumaverse Technologies

Hi Chari,

Thank you for leaving us this great review! We definitely understand that there is a bit of a learning curve to using the software, but I'm glad that you were able to use our support team as a resource to get up and running! It's also so great to hear that TimeTap has been able to save you time through automations! Music to our ears!

Thanks again,
Lucy

Tony
Tony
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall GREAT, ease of use . . . not so much.

Reviewed on 28/09/2018

I used TimeTrade in the past and close my account because their customer service was minimal to...

I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support.

To date, I'm very happy with the software and (more importantly) the service I've received.

Pros

TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!

Cons

If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.

Response from Lumaverse Technologies

Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at [email protected] if you have any other questions about your account.

Hayley
Hayley
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service

Reviewed on 09/10/2018

Scheduling is infinitely more effective and efficient saving me many back-and-forth emails.

Scheduling is infinitely more effective and efficient saving me many back-and-forth emails.

Pros

Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us.

Cons

Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests.

Response from Lumaverse Technologies

Hi Hayley,

Thank you for taking the time to leave us this review! We're glad to hear that TimeTap has made scheduling more effective and efficient for your business. That's music to our ears! Please let us know if there is ever anything we can do to help!
Lucy

Michael
Michael
Overall rating
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent product with fantastic support

Reviewed on 11/06/2018

Pros

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

Cons

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

Response from Lumaverse Technologies

Hey Michael! Thank you so much for taking the time to leave such a great review! I will take your note to our development team to review. We are always looking to make improvements that benefit our users so we appreciate the feedback! Happy scheduling! - Meaghan

Verified Reviewer
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Can grow with you!

Reviewed on 07/09/2023

Good customer service, will continue when I add more services etc.

Good customer service, will continue when I add more services etc.

Pros

Timetap has a range of options for scheduling and you can completely customize it to whatever you need it for. So it can grow with your business.

Cons

I wish there were a simple version to use to start with for folks who have just one product/service. When I started I just needed to schedule meetings so the whole system was a little complex for that.

Vinit
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A complete calendar and time monitoring programme is TimeTap.

Reviewed on 27/02/2023

Overall, TimeTap is a great scheduling and time recording system that provides a number of features...

Overall, TimeTap is a great scheduling and time recording system that provides a number of features to aid companies in effectively managing their meetings and staff.

Pros

That facilitates managing meetings, staff, and schedules for companies. TimeTap is a great option for companies of all kinds because it has a variety of features intended to simplify the booking process.

Cons

Businesses have access to comprehensive reports on meeting scheduling, staff efficiency, and other topics, giving them useful information about how their operations are doing and areas where they can improve.

Jackie
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing support & customer service! Makes using and building out our appointment scheduler...

Reviewed on 24/07/2017

The software has allowed us to move toward online registration for the majority of our classes,...

The software has allowed us to move toward online registration for the majority of our classes, which is still a work-in-progress (2+ years since we started) . The support from the staff (Lucy, Elvis, etc.) has been phenomenal. They've taught me a great deal about how to structure our online registration and utilize the feature to support our needs. I work for a large organization, made up of a diverse group of programs that almost function independently. From a support perspective, my experience has been phenomenal. Lucy has been instrumental in teaching me the software, helping use set up our registration site, transition from checkappointments to timetap, as well as take back functionality requests and address our technical issues.

Pros

The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support!

Cons

Not all features are intuitive; there is a learning curve to understand and administer the service/software.

Response from Lumaverse Technologies

Hey Jackie,

Thanks so much for leaving a review for us! It's been great getting to know you and learning more about the support services offered to our armed services over the past couple of years. I'm glad it has allowed the registration process to move more smoothly for you guys!

Lucy

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

TimeTap has worked pretty well for my small chiropractic clinic

Reviewed on 09/01/2019

It has worked mostly well, but a few glitches.

It has worked mostly well, but a few glitches.

Pros

I like that once a patient schedules, they get reminders sent to them automatically.

Cons

Patients trying to schedule on a mobile phone have a difficult time. I get many complaints from patients that they can't reschedule or see everything they need to see on a mobile phone. It is because TimeTap needs to create a more mobile friendly version of the scheduler or create an app for patients/clients to use.

Response from Lumaverse Technologies

Hi there,

Thanks so much for taking the time to leave us this review. We are working on a huge update to the scheduler which we hope to have out in Q1 of this year. Hopefully that can help make your experience a 10 out of 10!

Thanks so much for using TimeTap,
Lucy

Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Scheduling made EZ!

Reviewed on 08/10/2018

Pros

I have the option to do what I want using this platform. I love how easy I can set up multiple locations, input services, accept payments.

Cons

When using the mobile app, everytime I close the screen, can even come back one second later and I'll have to sign back in. The bank doesn't even close out that fast, lol. But I still love it.

Response from Lumaverse Technologies

Hi there,

So glad to hear that TimeTap has made scheduling for your business "EZ"! We have made some updates to our iOS mobile app recently so please be sure to check that you are on the latest version of that. We have our Android update out in Beta right now so if you are an Android user please reach out to us at [email protected] to reqest an invite to the Beta platform.

Thanks,
Lucy

Hannah
Overall rating
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TimeTap for booking & reports

Reviewed on 28/11/2022

Pros

Very intuitive and great customer service. There is not any feature of the platform I was not able to customize except a place where the time zones displayed. When I asked about it, they added it to be updated in the next release!

Cons

The communication / email tool was more difficult to manage than I would have liked. Everything else in the tool is so intuitive and easy to navigate I felt like the email tool took too much time to customize and enable/disable.

Ashley
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

The idea is there

Reviewed on 24/05/2019

I had high hopes but overall inconsistent and not reliable. Issues addressed were never corrected....

I had high hopes but overall inconsistent and not reliable. Issues addressed were never corrected. I was happy to find a program that allowed customers to book at multiple locations but unfortunately it was not worth it.

Pros

The multiple location feature worked well. Once you have the system set up it is organized and accessible. I was able to embed the link to my web page which made it easy for my clients to access. Syncs well with google calendar. (sometimes slow, inconsistent)
Square compatible

Cons

Inconsistent. Unfortunately I have more cons than pros.
Setting up the programming was confusing. There is a guide to help you through, but I found myself clicking all around to find what I was looking for. Once I learned the system it was easier to use.
My next issue is the deposit feature. Numerous appointments were canceled due to the customer unable to pay their deposit. Some customers paid over deposit amount due $$$ due to poor loading or page errors.
The mobile feature needs tons of attention. Only able to use back office functions on desktop. Very frustrating while on the job.

Response from Lumaverse Technologies

Hi Ashley,

I'm sorry to hear about your experience with TimeTap. We'd love to offer you a one on one onboarding or support call to better establish and set up your account for success. Please email us at [email protected] or book with us at https://www.timetap.com/online-support-call.html

Thanks,
Lucy

Toni Rose
Overall rating
  • Industry: Government Relations
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Timetap review

Reviewed on 30/09/2021

makes our job easier.

makes our job easier.

Pros

personnel and technical staff are very accommodating

Cons

Setting of the generated forms. I find it difficult to do.

Frankee
Overall rating
  • Industry: Events Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clients like it and I love it

Reviewed on 30/03/2019

When a potential client books a wedding online through TimeTap, I receive all the vital pieces of ...

When a potential client books a wedding online through TimeTap, I receive all the vital pieces of contact information and can follow through with the couple right away.

Pros

Keeping track of each wedding as it progresses from beginning to end.

Cons

When a client "books" a wedding date, I don't know whether they have paid the downpayment yet or not. I have to close TimeTap and go look at PayPal to check on it. This is not really a big deal. I can work around it.

Response from Lumaverse Technologies

Thanks, Frankee, for taking the time to leave us this review! Really appreciate it!

We do record whether or not a payment has been submitted through PayPal on the invoice that is assigned to the client within TimeTap so you can always go look at the TimeTap invoice instead of logging into PayPal to see if the payment was submitted. If you're not sure how to do this, reach out to our support team at [email protected] and we'd be happy to show you how. We also have a method of making it so that you don't get the confirmation email that someone has booked an appointment until after they've submitted payment through PayPal so that way you can be sure if you're receiving confirmation of an appointment, that appointment has been paid for.

Hopefully we can get this figured out for you so you don't continue to have to operate between the two systems! Let us know how we can help and thanks again for leaving us this review!
Lucy

Daniel
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Software Support

Reviewed on 13/04/2022

Once, [ Sensitive Content ]
got involved she worked diligently to make sure the unique scheduling...

Once, [ Sensitive Content ]
got involved she worked diligently to make sure the unique scheduling problem was worked out. The TimeTap software had some limitations that she worked through to get it functioning to it's highest capacity. [ Sensitive Content ]
your an asset to the company!

Pros

I worked with [ Sensitive Content ]
in implementing the software for my needs. She was extremely knowledgeable and went above and beyond to get the software to work for my scheduling problem.

Cons

TimeTap had some limitations that didn't allow me to schedule as I desired.

Cheyla
Cheyla
Overall rating
  • Industry: Medical Practice
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pleasant

Reviewed on 24/05/2018

Time saver

Time saver

Pros

The ability to just send a link and not have to worry about the back and forth email confirming times and changing, etc.

Cons

It wasn't as intuitive as I'd hoped for at first but I was able to quickly adapt. Once I figured that out all has been well.

Response from Lumaverse Technologies

Thanks, Cheyla, for your thoughtful feedback. It's been a pleasure working with you.

Feastre
Feastre
Overall rating
  • Industry: Packaging & Containers
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Timetap is presented as the best option when managing appointments

Reviewed on 28/07/2019

Timetap is very useful for working with room booking management, or with automated scheduling for...

Timetap is very useful for working with room booking management, or with automated scheduling for appointments or work groups. We recommend it for its excellent mobile access capability, and because it is good for synchronizing calendars.

Pros

As an online service for timetap planning it is very powerful. This platform has many tools for handling online payments, useful for working with reservations, and has a good system for scheduling events or job interviews.

Cons

It does not work with human resources, so it is limited to fulfilling its functions as a system for agendas. Does not include integrated CRM, so it does not serve to communicate with customers or other contacts in general.

Response from Lumaverse Technologies

Hi Feastre,

Thanks so much for taking the time to leave us this review! I'm so glad that TimeTap has been working well for your team to schedule events and job interviews.

As a follow up regarding integrated CRMs, we do integrate with Salesforce and Infusionsoft if either of those CRM systems appeal to you. If you are interested in those, please email us at [email protected] and we'd be happy to get you more information on it!

Thanks,
Lucy

Cate
Cate
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pretty Great

Reviewed on 21/01/2019

Finally able to make appointments and achieve calendar synch! Able to customize schedule from week...

Finally able to make appointments and achieve calendar synch! Able to customize schedule from week to week and offer different services. Love this!

Pros

Customizability and the synching with other calendars that actually works. Also the support.

Cons

It's pretty great but just as a newbie to all this it's sometimes hard to remember how to do things. Not sure what anyone at timetap could do about that though

Response from Lumaverse Technologies

Hi Cate,

Thanks so much for taking the time to leave us this stellar review! I'm so glad that you were able to make it through the learning curve and get your schedule up and running. If there's ever anything we can do to help, please be sure to reach out to our support team!

Best,
Lucy

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Scheduling App

Reviewed on 28/09/2018

My clients can schedule and cancel their appointments themselves. I can also require them to pay...

My clients can schedule and cancel their appointments themselves. I can also require them to pay for their sessions in advance which has resulted in less cancellations. And if they do cancel, I have already been paid so my cash flow is reliable.

Pros

The app is affordable and reasonably priced. The features are very flexible so it works well for a changing business like minee.

Cons

Some of the features aren't that obvious and take a little time to figure out. Support is not instantly available so that can be frustrating.

Response from Lumaverse Technologies

Thank you so much for leaving us a review. We're glad TimeTap offers your business the flexibility it needs to manage your day to day process successfully.

Ankush
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TAS Learning Center - Ankush

Reviewed on 28/09/2018

Timetap gave us the ability to use one software, as opposed to 3 or 4. It is automated, very...

Timetap gave us the ability to use one software, as opposed to 3 or 4. It is automated, very thorough in its ability to keep records, and highly customizable. I don't have to worry that classes will go unbilled or unscheduled. Students are able to receive both feedback and updates. Reminders get sent out to clients. You can see if reminders were sent, received, and even opened. I would highly recommend the service.

Pros

- The ability to customize so many of the features.
- The ability to have both staff and student logins.
- The ability to send both text and email reminders.
- The ability to automate so much of the daily work.

Cons

- The UI needs an update to look more modern and visually appealing.
- The iOS application is thoroughly lacking. It is not iPhone X compatible. It does not in any way substitute for the online website.
- The calendar sync is a little difficult to use.
- The invoices feature is not a full account software, and integrating timetap with softwares such as Zoho is not available.
- Needs a dedicated clock in feature.

Response from Lumaverse Technologies

Thanks for the feedback, Ankush. I'd be happy to walk you through our clock-in/out feature. We're available for support or questions at [email protected] or book a call at help.timetap.com to have this feature enabled on your account.