Kixie PowerCall Reviews

The unlimited US/CAN calling and texting made it worthwhile for our organization, which does on average 20 hours of connected call time for our sales team.

The system has had frequent bugs, delays and outages every month. We have not had a month of stable use.

The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.

The platform itself feel incomplete, compared to the market. Lacking critical features and reporting function.

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

It does everything we need and the power dialer is beyond what I could have imagined for sales workflows and instant lead calls! Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.

None. There's literally nothing bad about it.

It's easy to use and navigate. Extremely useful tool & integrations.

There isn't much i can say negatively about Kixie

I believe the power dialer is the best feature as we are able to target more people in 1 go

sometimes its a bit slow but there was recently an update that helped with this issue

Takes the guess work out of organizing our incoming calls

Sometimes things happen to the software outside out control and we don't get notified

The feautures that are most impactful are the auto dialing and call recordings, these also me to run my business more effectively and efficiently.

Integration with my exisitng business process was simple, quick, and easy. There are no products that are difficult to use .

very fast and easy to use, many capabilities and functions.

no complaints this platform is the best ever

Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it.

If any Con could be explained, would be the mms feature that was recently added, unfortunately attachments can only be opened on the PowerCall Extension but not the App for iPhone or through E-Mail.

[SENSITIVE CONTENT HIDDEN] are the main men here. The customer service is the best I have ever received. Very quick service, work round the clock, help with most IT issues I had even if it was nothing to do with Kixie. Absolute best product on market and [SENSITIVE CONTENT HIDDEN] is an asset to the team

Absolutely none other than they are a massive company so can be busy some times so you might have to wait an hour or so for the next available slot even though they fix any problem in minutes.

Click to call, Voicemail Drop, and automated documentation saves so much time and leads to more connections

Being without Kixie when HubSpot updates/changes it's CSS, and it takes a day or two for Kixie to update.

We were specifically looking for a dialer with a local presence, also texting, and the ability to listen to calls. Kixie checked all the boxes. The system is very easy to use - which made getting the team on board simple. I sat through a demo with hubspot and they didn't have what I needed, and kixie came recommended. I loved they were able to give us a free trial so we could test it out and see how we liked it. Our sales rep at Kixie helped my team with set up & was available to answer any of their questions.

Kixie has all the features we need. We considered a video conference software, however, most of our team doesn't run presentations so we wouldn't have a need for video conferencing. Integration was very simple. the team currently used their cell phones, so it was a simple as connecting hubspot in the settings. set up took 2 minutes per user max.

Kixie is the best VOIP platform I have ever used. It integrates incredibly well with salesforce (and many others), logging calls and other activities. The Voicemail Drop and Text Templates save people like me, who make 100+ calls a day, a ton of time writing or personalizing messaging to prospects. The "Connection Boost" feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!

About a year ago and earlier, there were minor issues with short outages. Kixie support was always fast to respond, and our entire org hasn't had any issues in the last year or so.

It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.

At first, it had a lot of bugs, and it used to crash quite a lot, we reported the issue to Kixie's tech support, and we got a very quick response and they helped us right away. It looks like with the new software updates those bugs are gone and our experience using it has been a lot better.

Links well with our CRM and seems like it is designed by someone who has CRM front of mind.

Call quality is excellent and has been perfect for working from home recently.

Love the fact you can link call notes immediately to a contact from the powercall software.

There is the ocasional bug, but they are fixed quickly and customer support is excellent.

This was fairly easy to set up and has all the features that our company needs to carry out our duties.

This is a bit costly and sometimes mostly in the mornings, it is difficult to reach a customer service agent to aid you.

Everything. Caller ID, how it integrates with our CRM, the text messages, the SMS templates. the VM drop

Sometimes there are glitches, but it happens with technology

Is easy to use, im not tech savy and i found it pretty easy to use. Its launches fast.

I couldn't find the record option on the extension